Geek Squad Reviews

Updated July 21, 2015
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5.0
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Approve of CEO
Geek Squad CEO Hubert Joly
Hubert Joly
36 Ratings

Pros
  • The employee discount is another great perk (in 24 reviews)

  • And you can learn A LOT from a good team of agents (in 11 reviews)

Cons
  • The schedule is not very flexible for full-time employees in college or who have families (in 9 reviews)

  • The customers make or break the job, just like any other customer service job though (in 7 reviews)

More Pros and Cons

61 Employee Reviews

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  1. Geek Squad

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Geek Squad

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    If you want to start out at an entry level, its a good start to help build your technical and customer/sales skills

    Cons

    I'm not sure if anyone would really want to work for them, nor do I know anyone that would work for $11.05/hour for

    Advice to Management

    Management should reconstruct to using other ways to just their software on how to troubleshoot pc issues


  2. Good to work for

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Consultation Agent
    Current Employee - Consultation Agent

    I have been working at Geek Squad part-time (More than a year)

    Recommends
    Neutral Outlook
    No opinion of CEO
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    Best Buy Employee Discount Fair Pay Good Experience for an IT Career

    Cons

    I spend too much money on electronics now


  3. Consultation Agent

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Geek Squad Consultation Agent in Easton, PA
    Current Employee - Geek Squad Consultation Agent in Easton, PA

    I have been working at Geek Squad

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    A TON of face to face interaction with clients and/with a multitude of different challenges to keep you busy in the workplace.

    Cons

    A TON of face to face interaction with clients which can take away from actual time to repair devices and scattered though processes.

    Advice to Management

    Keep doing what you do and get involved with regular employee functions. You're awesome.


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  5. Who could ask for anything more

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Geek Squad full-time

    Recommends
    Approves of CEO
    Recommends
    Approves of CEO

    Pros

    The people you work with

    Cons

    Just 40 hours, if we could work more hours that would be great. I must add more words now otherwise I cannot submit this review.

    Advice to Management

    Keep up the good work. Never been happier. I must add more words now otherwise I cannot submit this review.


  6. You will learn to be humble

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Geek Squad, Consultation Agent in Bellevue, WA
    Former Employee - Geek Squad, Consultation Agent in Bellevue, WA

    I worked at Geek Squad part-time (More than 3 years)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Good discount, hour flexibility, culture, knowledge base. Constantly updating your knowledge base about issues.

    Cons

    Little direct room for growth. Low pay. Retail.

    Advice to Management

    Stand alone service was better when it started. Get GS beck in the marketing ave.


  7. Great for students.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Geek Squad, Consultation Agent in Annapolis, MD
    Current Employee - Geek Squad, Consultation Agent in Annapolis, MD

    I have been working at Geek Squad part-time (More than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Very good pay for 18-22 year old with out too many bills. Tons of real world learning. Monthly bonus with good numbers. Opportunity for growing. School reimbursement (fulltime)

    Cons

    Hours can be a bit much sometimes. I would recommend full time if possible. Sometimes the clients get angry because they do not understand.

    Advice to Management

    Try setting up Leadership programs so that these students can progress along with they're studies. Other than that keep up the good work.


  8. Cura et Celeritas

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Geek Squad full-time (More than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Awesome - Love working here! Great employer!

    Cons

    Nope - nothing bad to say here!


  9. In a den of geeks

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Geek Squad full-time (More than 3 years)

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    Really fun culture. Can sometimes take itself too seriously, but you don't have to be a super-geek to fit in. Worked part time during school and managers were great about helping me out with schedule issues. Great college job with plenty of opportunities afterwards.

    Cons

    The Geek thing can get a little old, but not everyone that works there just goes home and watches anime. You'll find plenty of people you like!

    Advice to Management

    Always treated me well, but were sometimes too lax on the lazier employees that consistently failed to meet quotas.


  10. Great Company to Work For

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Geek Squad Autotech in Oceanside, CA
    Current Employee - Geek Squad Autotech in Oceanside, CA

    I have been working at Geek Squad

    Recommends
    Negative Outlook
    Approves of CEO
    Recommends
    Negative Outlook
    Approves of CEO

    Pros

    Extremely flexible with time off and switching around availability. Great work atmosphere. I really enjoyed working with everyone else in the store.

    Cons

    Management likes to feel like they own you sometimes.


  11. Assistant manager

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Mount Vernon, NY
    Former Employee - Anonymous Employee in Mount Vernon, NY

    I worked at Geek Squad (Less than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Great hands on work and customer service

    Cons

    Don't really teach you to be a technical

    Advice to Management

    Don't overlook the dept. a lot of money.



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