Geek Squad Reviews

I have been working at Geek Squad

Pros – Lots of flexibility, many different paths to take. Learn and grow with the company. Great Benefits. Lots of training available and ability to move into whatever role best suits your strengths.

Cons – Lots of change, turnover is high, consistency across the company, high learning curve at the beginning and moves very fast.

Yes, I would recommend this company to a friend

I have been working at Geek Squad full-time for more than a year

Pros – Geek Squad has the best culture of any place I've ever been employed. Lots of room for advancement, talent is recognized and rewarded, and performance development is a top priority. Constantly changing and innovating to stay current with employee and client needs. Agents have access to fantastic tools, the pay is very high compared to other Best Buy employees (although not comparable to most IT work) but working for GS is most enjoyable than most of the IT work I've done. Medical benefits, once full time, are fantastic and well priced. The new bonus structure is fair and rewards agents who serve clients well.

Cons – The biggest con of working for Geek Squad is working for Best Buy. Agents at the retail level have it rough, being in the stores. Once you get into online support, Geek Squad City, or corporate you have it good. Working for Best Buy (or any retail store, for the matter) is enough to drive most people insane.

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

I have been working at Geek Squad full-time for more than 3 years

Pros – Here is the thing about geek squad. working for geek squad isn't like working for a normal repair place, these agents have culture and love their jobs so much, that its not a job any more. it becomes a hobby!! if you get a chance i would defiantly try to work for them!!!

Cons – I cant think of any!

Advice to Senior Management – You have buncha nerds under your management, train them to the max!! it will help you all

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

I have been working at Geek Squad full-time for more than 7 years

Pros – Management is generally fair and the culture fosters curiosity. I have easily learned more in my time with Geek Squad than I have learned at any other point in my life up to now.

Cons – All the cons you would expect of a retail job - difficult to get weekend/holidays off, occasional inflexibility with hours and/or availabilities, etc.

Advice to Senior Management – The senior management is doing an excellent job of growing the brand and helping employees.

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

I worked at Geek Squad part-time for more than 8 years

Pros – You get to socialize with customers
You get to fix computers all day and solve difficult problems
Co workers are often times highly skilled with computers so there is lots to talk about.

Cons – The pay is much too low. I worked there for a long time and my pay there did not even come remotely close to what I could make doing the same thing for a corporate IT job. But of all the jobs I worked, it was easily the funnest job I've had.

Advice to Senior Management – Retain the better employees by raising pay.

Yes, I would recommend this company to a friend

I have been working at Geek Squad part-time for more than 7 years

Pros – Fast paced work environment.
Places for advancement.
Technical skills required daily.
Always an opportunity for advanced learning

Cons – Advancement may take long periods of time.

Advice to Senior Management – Utilize the Geek Squad CIA agents for what they are, Computer Repair Technicians. I spent two years working at Best Buy, LLC. and in those two years, I was used as a computer sales associate, Home Entertainment sales associate, etc. All while wearing my GS uniform. More times than not, I was asked to perform the job of what others should have easily been able to do. Especially on days when the single CIA agent is the only person covering the GS counter, do not ask them to make a sale elsewhere in the store. Do not just drop a bomb on them, such as a customer who is not wanting any services, etc.

Yes, I would recommend this company to a friend

I have been working at Geek Squad full-time for less than a year

Pros – Fun, interesting, evolving at all times. This job has been a great way to build teamwork experience and develop tools to train other co workers within my store.

Cons – Not every process is trained in full, you are expected to seek out the knowledge you are responsible for, this is something I would change if I were given the opportunity.

Advice to Senior Management – Promote and hire from within, this will encourage employees to do better for their own store, hiring from the outside into management discourages employees from doing their best to evolve.

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

I have been working at Geek Squad

Pros – Competitive Pay, Benefits, Company issued vehicle, furnished tools, corporate card, company laptop with air card, company phone. Were are given all the tools needed to perform our jobs successfully.

Cons – At times hours vary drastically from 32 hrs to perhaps 60 hrs per week. Days can be 4 hrs or less and even 12 hrs or more. We have jobs scheduled in time slots but these jobs can be quite large and lengthy. We have the capability of driving long distances. All in all we are hourly paid so this can also be a pro depending on how you look at it.

Advice to Senior Management – Continue to improve from challenges and changes in our evolving business. You have done a superb job to date. You do your job to the best of your ability and i will do the same with mine.

Yes, I would recommend this company to a friend

I have been working at Geek Squad

Pros – Easy work, great hours, off on the weekends, great Management. Since I work at the warehouse that computers get sent to get repaired, there is a game room for when you go on your breaks. The game room includes: Xbox (with kenect and any known game for xbox), PS3 with any game known for ps3, massaging bucket chairs, unlimited internet access and TV's. The cafe' includes: restaurant like food, plenty of vending machines, plenty of room for seating, cake for birthdays evrey month, a door for the smoking area, and led tv's mounted on the walls for entertainment while eating lunch. Eeryone that works in this building is absolutely spoiled! I love it!

Cons – Everyone has their own clique they hang out with so when newby's come in, they get the cold shoulder. Parking is a major problem they need to get fixed. i have to walk a half mile from my car to the door everyday. And i really dont like the fact of wearing the uniforms but over all, this is by far the best job i will ever have.

Advice to Senior Management – Keep Doing what your doing. You've done a great job with your staffing and over all layout of how a company is supposed to run.

Yes, I would recommend this company to a friend

I have been working at Geek Squad

Pros – Lots of experience with different situations

Cons – Hours are sometimes overwhelming and people can be rude

Advice to Senior Management – Keep up the good work!

Yes, I would recommend this company to a friend