General Dynamics Information Technology

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General Dynamics Information Technology Reviews

Updated September 17, 2014
Updated September 17, 2014
460 Reviews
3.1
460 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
General Dynamics Information Technology President S. Daniel Johnson
S. Daniel Johnson
149 Ratings

Review Highlights

Pros
  • Good benefits and competitive salary - great co-workers and working environment (in 28 reviews)

  • Very casual work environment (shorts, t-shirts as long as you're not meeting a client) (in 23 reviews)


Cons
  • Upper management seems oblivious to tech so middle management had to translate needs (in 13 reviews)

  • Low work-life balance, people expect you to work extra hours (in 7 reviews)

More Highlights

47 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1.  

    Incompetent

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - SAM  in  Schaumburg, IL
    Current Employee - SAM in Schaumburg, IL

    I have been working at General Dynamics Information Technology for more than a year

    Pros

    Sorry, I cannot offer a single "Pro" my experience was literally, that bad.

    Cons

    1) The Schaumburg, IL office managed by a pot head who was having an affair with his subordinate. Upper management has been advised and has done nothing about it. What does that tell you?
    2) I had three supervisors in 5 months and each had their own way of managing the project. I had tenure over everyone when I hit the 6 month mark because the turnover was so high.
    3) My latest supervisor, before he became supervisor, informed me that his goal was to get people to quit or get fired. When I asked in incredulity "Why"? He responded, "more work for my team".
    4) Project sabotage is a constant at GDIT because of rival teams.
    The network that we had to work with is only up 1 day in last 8. GDIT couldn't keep the GD IT going was the joke.

    If it wasn't so serious it would be comical.

    Advice to ManagementAdvice

    I'm done giving advice to these incompetents.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  2.  

    My time served at GDIT/Vangent gave me experience to progress in my career at a reputable company.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee  in  Chester, VA
    Former Employee - Anonymous Employee in Chester, VA

    I worked at General Dynamics Information Technology full-time for more than 5 years

    Pros

    Experience. Time off is flexible.

    Cons

    Lack of professionalism all the way around, from entry level up through Senior Management.
    The left hand doesn't know what the right hand is doing MOST of the time.
    HR is bias to their friends.
    Policies are put in place before they are well thought out, resulting in complete chaos.

    Advice to ManagementAdvice

    Hire professional individuals and pay them well to do their job. Let new, experienced, professional management members lead the call center in a new, positive direction.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  3. 1 person found this helpful  

    Bureaucracy drives us and allows us to keep the good old boy network running smoothly.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Instructor  in  Sierra Vista, AZ
    Current Employee - Instructor in Sierra Vista, AZ

    I have been working at General Dynamics Information Technology full-time for more than 3 years

    Pros

    If you can rub elbows, play golf, be misogynistic and drink with some of the "good old boy" club members then, you've got a job forever. They'll even create new positions for you and somehow get a crazy budget approved for it. If you're a narcissistic, back stabbing individual then you'll fit right in here.

    Cons

    If you're a woman with the ability to speak; if you have morals and won't sleep with some of the puppet masters; if you feel compelled to do what's right; if you don't like being a bully, this company is not for you. If you can't flirt your way into the good graces of men, do not apply, you wouldn't last long anyway.

    Advice to ManagementAdvice

    Revamp.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
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  5.  

    Over worked and kicked out.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Supervisor  in  Waco, TX
    Former Employee - Supervisor in Waco, TX

    I worked at General Dynamics Information Technology

    Pros

    Great benefits package withDecent pay.

    Cons

    No consistency. Site mgr was never behind her team. Was dishnoest employer. High turn over rates. Lack in retro pay. Checks not on time. Too many system switches that forced everyone off the phones and into training. Constantly. Report metrics were never accurate. Time fraud extremely high. Hr department is a joke. Ethics hotline reports through the roof. Security subpar. Police out frequently due to fights drug sells and usage in the parking lot.

    Advice to ManagementAdvice

    Step up ur game. A top playing people. A happy place to work will keep retention rates up and incentives will drive the metrics. Start being honest to your people. Quit deleting critical emails from folks. Start paying people fairly when you owe them money. Start paying your bills appropriately and take some accountability for a new site that was always at the bottom.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  6.  

    Lack of respect for fellow human beings.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative  in  Sandy, UT
    Current Employee - Customer Service Representative in Sandy, UT

    I have been working at General Dynamics Information Technology full-time for more than a year

    Pros

    Free healthcare for the employee only.

    Cons

    It's ridiculous to add your family to the health coverage its almost your whole salary and management is just looking to get you fired to save there own assets its a total joke for any one that wants a career in customer service should avoid this companies call center at all cost.

    Advice to ManagementAdvice

    Get your head out of your rectum and be a leader not a single employee trust you except one manager that should really be in a better career because he has a sincere future as management.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  7.  

    Please Read!!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous
    Former Employee - Anonymous

    I worked at General Dynamics Information Technology

    Pros

    Benefits are OK not great. A lot of chances to get sent home.

    Cons

    1) Bad training
    2) Unorganized for new employees
    I returned for employment went through the whole process again and when I got to training nothing was set up for me! They forgot to pull up my old info and the trainer didnt even have the class set up! You get randomly sent home even if you don't sign up for it. Almost no room to move up and your never informed when there are opportunities and very poor supervision and management.

    Advice to ManagementAdvice

    Increase pay and quit

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  8.  

    Not fair at all, don't be anything other than a White Male

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Security Lead  in  Herndon, VA
    Current Employee - Senior Security Lead in Herndon, VA

    I have been working at General Dynamics Information Technology for more than a year

    Pros

    Nice pay, good working environment.

    Cons

    They expect you to be perfect.

    Advice to ManagementAdvice

    Learn to appreciate diversity.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  9. 2 people found this helpful  

    Was a wonderful place to work and now it's absolutely horrid

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous  in  Chester, VA
    Current Employee - Anonymous in Chester, VA

    I have been working at General Dynamics Information Technology full-time for more than 5 years

    Pros

    Free healthcare if you only take employee coverage, decent pay for high school graduates and good for people of retirement age who are laid back

    Cons

    Where to begin...started working for the company about 7 years ago when it was Vangent and benefits were great. We got an extra stipend to buy our own insurance. The atmosphere was relaxed and everyone treated each other respectfully.

    Fast forward to present day, there is no support from supervisors or managers. Most supervisors are uneducated on the policies and systems so if there is a problem its expected you will figure it out on your own. The managers have no clue as to what is going on in the call center let alone what the calls are about. The metrics used to score your performance like attendance, schedule adherence, and average handle time are automatically entered by the system but are never accurate. This has been admitted to call center representatives by upper management but they also informed us nothing would be done about it. To add insult to injury, this incorrect information that is used determines your work schedule for the next 6 months.

    However there is a way around getting a horrible shift. If you apply for FMLA it's the untouchable key to success. Just go to your doctor and have them write a note saying you can't work past a certain time or that they have to see you during the day so you can't work past 5 pm. Unfortunately for people like myself who would prefer to be honest and not lie about their medical condition, it leaves us with the undesirable shift choices. If there were to be an investigation into the amount of FMLA used it would be mostly for illegitimate reasons.

    The calls are non stop. For senior representatives like myself we are forced to be on the phone constantly with no breathing room while watching lower level representatives have time off the phone that they are supposed to use for reviewing policies but instead it is used for roaming the call center. This is true for anyone doing training because no one keeps up with the amount of time someone is in the training module. Walk around and do nothing however bill the contract customer that we are doing work, which is actually stealing time and a serious offense. Since there is mass favoritism however, this never gets reported by managers that see it occuring.

    As senior representatives we also take every call possible from helping lower representatives answer caller questions to irate customers. We are even responsible for calling customers back when the lower representatives hang up on the customer, even if it's intentional. This normally happens around their breaks and lunches so that they can go on time, which inevitably causes us to be late on our own schedule. Even though it has the ability to be tracked, as stated earlier there are no repercussions towards these representatives because the supervisors do not care to do any more work than the bare minimum.

    The time off policy is standard but still does not make accommodations for life. You only accrue 1 hour and 12 minutes of sick time every 2 weeks. Heaven forbid you or your child are sick. The sites never close during inclement weather, even during Governor declared state of emergency times. You will be penalized for not coming in, however they will pay for upper management to stay in hotels across the street so that they can open the site for business. You will not only be penalized but also forced to use any paid vacation time you have until it is exhausted. You are not allowed to choose to not get paid for an absence if you have the time to cover it.

    In the site where I work they are basing the pay scale based on the poor city area nearby instead of the affluent area where the center is actually located. This allows them to pay less to the workers (mainly minorities of the African American decent) and then blame it on the Department of Labor when there are no raises. Since this is a government contract, it boggles the mind that they would use such deceptive practices.

    Along the lines of benefits, the employee only plan is free but to cover a spouse and children it's $460+ every 2 weeks for the HMO and $700+ every 2 weeks for the PPO.

    Background checks must clear before getting on the phones but this is a recent change. The contract is awarded and kept based on how many people they have in seats, not taking experience, education or professionalism into consideration. This means they hire mostly anyone who applies. So before, many background checks cleared after training and already having been on the phone so because of that sometimes convicted felons end up working in the different sites. Did I mention that we work with people's social security numbers? They are eventually found out but not before they are already on the phone so the damage is pretty much done.

    There is more I could go on about but I think I've said enough.

    Advice to ManagementAdvice

    Listen to the concerns of the employees who make it possible for you to sit in that office and make the money you do. Don't treat our requests like they mean nothing and don't placate us with empty promises just to get us out of the way.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  10.  

    This place gives me a headache

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative  in  Bogalusa, LA
    Current Employee - Customer Service Representative in Bogalusa, LA

    I have been working at General Dynamics Information Technology full-time for less than a year

    Pros

    The pay is ok for it to be right in town. It's a good place to start if you want to progress.

    Cons

    It's so unorganized. The building needs to be sanitized and management needs to interact with the workers more. It would be nice to go to work and not stress

    Advice to ManagementAdvice

    Management needs to start caring for and listing to their workers. They need us just as well as we need them

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  11.  

    Cattle call

    Former Employee - Supervisor
    Former Employee - Supervisor

    I worked at General Dynamics Information Technology full-time for less than a year

    Pros

    Decent benefits and reasonable pay.

    Cons

    People are treated like office furniture. Ability means very little.

    Advice to ManagementAdvice

    There needs to be a decent method for getting nonsensical policies and procedures changed.

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