General Dynamics Information Technology
3.2 of 5 413 reviews
www.gdit.com Fairfax, VA 5000+ Employees

General Dynamics Information Technology Reviews

Updated Jul 5, 2014
All Employees Current Employees Only

3.2 413 reviews

                             

72% Approve of the CEO

General Dynamics Information Technology President S. Daniel Johnson

S. Daniel Johnson

(129 ratings)

59% of employees recommend this company to a friend
44 Employee Reviews Back to all reviews
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    Please Read!!

    Anonymous (Former Employee)

    ProsBenefits are OK not great. A lot of chances to get sent home.

    Cons1) Bad training
    2) Unorganized for new employees
    I returned for employment went through the whole process again and when I got to training nothing was set up for me! They forgot to pull up my old info and the trainer didnt even have the class set up! You get randomly sent home even if you don't sign up for it. Almost no room to move up and your never informed when there are opportunities and very poor supervision and management.

    Advice to Senior ManagementIncrease pay and quit

    No, I would not recommend this company to a friend

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    Not fair at all, don't be anything other than a White Male

    Senior Security Lead (Current Employee)
    Herndon, VA

    ProsNice pay, good working environment.

    ConsThey expect you to be perfect.

    Advice to Senior ManagementLearn to appreciate diversity.

    No, I would not recommend this company to a friend

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    Hostile work environment but, pays well.

    Senior Instructor/Developer (Current Employee)
    Sierra Vista, AZ

    ProsHigher pay than most other sub-contracts.

    ConsContract management is more concerned with the short term "making a buck" vs long term taking care of their employees. The management does not support, protect, or defend their employees. They play a lot of politics and will hang an employee out to dry and allow them to be abused, harassed, and discriminated against. Their "company values" are only words on paper to make them sound good, they are not practiced. Unstable contracts (reviewed annually). Hostile work environment.

    Advice to Senior ManagementInvestigate the behavior of your management from the Team Lead levels to the Project Management levels. Consider looking into the way your employees are treated by other co-workers (contractors, DA Civilians and Army personnel).

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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    1 person found this helpful  

    Was a wonderful place to work and now it's absolutely horrid

    Anonymous (Current Employee)
    Chester, VA

    ProsFree healthcare if you only take employee coverage, decent pay for high school graduates and good for people of retirement age who are laid back

    ConsWhere to begin...started working for the company about 7 years ago when it was Vangent and benefits were great. We got an extra stipend to buy our own insurance. The atmosphere was relaxed and everyone treated each other respectfully.

    Fast forward to present day, there is no support from supervisors or managers. Most supervisors are uneducated on the policies and systems so if there is a problem its expected you will figure it out on your own. The managers have no clue as to what is going on in the call center let alone what the calls are about. The metrics used to score your performance like attendance, schedule adherence, and average handle time are automatically entered by the system but are never accurate. This has been admitted to call center representatives by upper management but they also informed us nothing would be done about it. To add insult to injury, this incorrect information that is used determines your work schedule for the next 6 months.

    However there is a way around getting a horrible shift. If you apply for FMLA it's the untouchable key to success. Just go to your doctor and have them write a note saying you can't work past a certain time or that they have to see you during the day so you can't work past 5 pm. Unfortunately for people like myself who would prefer to be honest and not lie about their medical condition, it leaves us with the undesirable shift choices. If there were to be an investigation into the amount of FMLA used it would be mostly for illegitimate reasons.

    The calls are non stop. For senior representatives like myself we are forced to be on the phone constantly with no breathing room while watching lower level representatives have time off the phone that they are supposed to use for reviewing policies but instead it is used for roaming the call center. This is true for anyone doing training because no one keeps up with the amount of time someone is in the training module. Walk around and do nothing however bill the contract customer that we are doing work, which is actually stealing time and a serious offense. Since there is mass favoritism however, this never gets reported by managers that see it occuring.

    As senior representatives we also take every call possible from helping lower representatives answer caller questions to irate customers. We are even responsible for calling customers back when the lower representatives hang up on the customer, even if it's intentional. This normally happens around their breaks and lunches so that they can go on time, which inevitably causes us to be late on our own schedule. Even though it has the ability to be tracked, as stated earlier there are no repercussions towards these representatives because the supervisors do not care to do any more work than the bare minimum.

    The time off policy is standard but still does not make accommodations for life. You only accrue 1 hour and 12 minutes of sick time every 2 weeks. Heaven forbid you or your child are sick. The sites never close during inclement weather, even during Governor declared state of emergency times. You will be penalized for not coming in, however they will pay for upper management to stay in hotels across the street so that they can open the site for business. You will not only be penalized but also forced to use any paid vacation time you have until it is exhausted. You are not allowed to choose to not get paid for an absence if you have the time to cover it.

    In the site where I work they are basing the pay scale based on the poor city area nearby instead of the affluent area where the center is actually located. This allows them to pay less to the workers (mainly minorities of the African American decent) and then blame it on the Department of Labor when there are no raises. Since this is a government contract, it boggles the mind that they would use such deceptive practices.

    Along the lines of benefits, the employee only plan is free but to cover a spouse and children it's $460+ every 2 weeks for the HMO and $700+ every 2 weeks for the PPO.

    Background checks must clear before getting on the phones but this is a recent change. The contract is awarded and kept based on how many people they have in seats, not taking experience, education or professionalism into consideration. This means they hire mostly anyone who applies. So before, many background checks cleared after training and already having been on the phone so because of that sometimes convicted felons end up working in the different sites. Did I mention that we work with people's social security numbers? They are eventually found out but not before they are already on the phone so the damage is pretty much done.

    There is more I could go on about but I think I've said enough.

    Advice to Senior ManagementListen to the concerns of the employees who make it possible for you to sit in that office and make the money you do. Don't treat our requests like they mean nothing and don't placate us with empty promises just to get us out of the way.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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    This place gives me a headache

    Customer Service Representative (Current Employee)
    Bogalusa, LA

    ProsThe pay is ok for it to be right in town. It's a good place to start if you want to progress.

    ConsIt's so unorganized. The building needs to be sanitized and management needs to interact with the workers more. It would be nice to go to work and not stress

    Advice to Senior ManagementManagement needs to start caring for and listing to their workers. They need us just as well as we need them

    No, I would not recommend this company to a friend

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    Mismanagement and unfair treatment

    Anonymous Employee (Current Employee)

    ProsThe best reasons to work here are few and far between. I saw one post that said there was parking, that's about it. I guess free health for you only. If you have family be prepared to give your right hand.

    Cons

    Advice to Senior ManagementGet on the phones and see what the CSRs deal with. Get your head out of your a** and quit. If your left, this division of GDIT could be great.

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    Cattle call

    Supervisor (Former Employee)

    ProsDecent benefits and reasonable pay.

    ConsPeople are treated like office furniture. Ability means very little.

    Advice to Senior ManagementThere needs to be a decent method for getting nonsensical policies and procedures changed.

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    • Approves of CEO

    2 people found this helpful  

    Makes General Dynamics Look Bad

    Anonymous (Current Employee)
    Sandy, UT

    ProsPaid health insurance, yep that's about it

    ConsSupervisors with bully like approach. Managment unapproachable. I have felt extremely disposable from day one. I'm always worried about getting in trouble. It's truly a sweatshop like atmosphere. Was told that it was a 5 year contract and was promised job security, yet half the building was laid off. The head guy, who I will leave unnamed, is the most dis respectable, ignorant, selfish person I think I have ever met. I approached him regarding money the company owed me and he told he to never come in his office without his permission again. Sad really. I am threatened with termination on a Daily basis. I have been given so many" warnings" that I've lost track. I advice anyone who is thinking about working for this company when they hire again in September to think again. It has been nothing short of miserable. It went as far as calling meetings with csrs to inform us that we would be terminated if we ever said something negative to one the corporate visitors.

    Advice to Senior ManagementPut yourself on the csr level. Get off your high horse and be willing make adjustments. Stop calling meetings before the CEOs visit to make sure we don't tell them anything negative.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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    This company sucked!

    Associate Specialist (Former Employee)
    Coralville, IA

    ProsThere is not one pro with this company other than talking to different people over the phone all day.

    ConsEverything about the company is a con the upper management, the supervisor, most of the employees don't care or knew what they we're doing or why they we're there!

    Advice to Senior ManagementTreat your employee's better and they just may stay with the company!

    No, I would not recommend this company to a friend

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    Bad experiencee

    Construction Manager (Current Employee)
    Bothell, WA

    ProsThey pay pretty good, no benefits or raises..

    ConsThey have the dumbest managers, that I have ever encountered. They all are PMP, and they wasted their money. None used any of the principle's or common sense.

    Advice to Senior ManagementFind another job.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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Glassdoor is your free inside look at General Dynamics Information Technology reviews and ratings — including employee satisfaction and approval rating for General Dynamics Information Technology CEO S. Daniel Johnson. All 44 reviews posted anonymously by General Dynamics Information Technology employees.