General Dynamics Information Technology

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General Dynamics Information Technology Reviews

Updated November 21, 2014
Updated November 21, 2014
503 Reviews
3.1
503 Reviews
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General Dynamics Information Technology President S. Daniel Johnson
S. Daniel Johnson
167 Ratings

Review Highlights

Pros
  • Good benefits and competitive salary - great co-workers and working environment (in 31 reviews)

  • Very casual work environment (shorts, t-shirts as long as you're not meeting a client) (in 27 reviews)


Cons
  • Low work-life balance, people expect you to work extra hours (in 10 reviews)

  • Upper management seems oblivious to tech so middle management had to translate needs (in 19 reviews)

More Highlights

82 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1.  

    Stay away.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at General Dynamics Information Technology full-time (more than 3 years)

    Pros

    Very little positive to say about this company.

    Cons

    Management was awful, promotions were dangled for years but never given, turn over was high, leave is low and management would not work with employees regarding leave.

    Advice to ManagementAdvice

    Listen to your employees! Increase your base leave amount. Don't put such an emphasis on middle/upper management.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  2.  

    Not so good

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    Former Employee - Project Manager in Needham, MA
    Former Employee - Project Manager in Needham, MA

    I worked at General Dynamics Information Technology full-time (more than an year)

    Pros

    Empowered, learning new things is good

    Cons

    Very political, very outdated, time watched

    Doesn't Recommend
  3.  

    Good to work for if you don't like getting raises.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Call Center Supervisor in Phoenix, AZ
    Former Employee - Call Center Supervisor in Phoenix, AZ

    I worked at General Dynamics Information Technology full-time (more than 5 years)

    Pros

    Vacation time after a year and sick paid leave accrues weekly.

    Cons

    Pay is sub par, benefits are costly for anyone with a family.

    Advice to ManagementAdvice

    Stop relying on people who only tell you what you want to hear.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
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  5.  

    I was replaced by a 32 year old who had an ovi, dui, and obstruction conviction. 50 years old. I opine all of this.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Financial Analyst in Dayton, OH
    Former Employee - Senior Financial Analyst in Dayton, OH

    I worked at General Dynamics Information Technology full-time (more than 8 years)

    Pros

    Pay was okay. Worked total of 8.5 years for GD GDIT and GDAIS. I opine everything I say. Opinion but first hand opinion.

    Cons

    In my opinion I suffered age discrimination I held down a large sector as lone finance person for two years but when it came time to a reorganization a 32 year old with an ovi, dui, and obstruction conviction all public record replaced this then 50 year old.

    Insurance out of pocket went thru the roof.

    Advice to ManagementAdvice

    follow eeoc rules. I think management has political pressure in order to get contract run older white males out the door and advertis EOE women, minorities applies. of course headquarter is in liberal MA. I opine all of this.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  6.  

    Not much room for advancement

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Quality Specialist in Riverview, FL
    Current Employee - Quality Specialist in Riverview, FL

    I have been working at General Dynamics Information Technology full-time (more than 3 years)

    Pros

    you can gain experience in any department

    Cons

    turnover is high and promotions are typically only a 10 percent difference, seniority does not matter.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  7.  

    Inexperienced in Call-Center Employee Satisfactions

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Call Center Representative in Phoenix, AZ
    Current Employee - Call Center Representative in Phoenix, AZ

    I have been working at General Dynamics Information Technology full-time (more than 5 years)

    Pros

    The company does a great job in security protocols, upholding the belief that anything that has happened to other companies could always happen to them and therefore they should always be prepared.

    Cons

    General Dynamics does not seem to understand that employee's are human and are required a bit of un-robotic office maintaining. No manager can make changes, no supervisors are allowed to go "out-side of the box", employee's are frowned upon for voicing an opinion. The company refuses to hire internally until all of their external options have been met first, even when they have veterans of 10+ years with great history with the company applying for the positions. They cannot seem to keep any HR representatives or keep proper and thorough company training nationwide. One site does things one way while another does it another way and the employee's newly hired or those that assist them must suffer the consequences of it.

    Advice to ManagementAdvice

    Mangement needs to attempt to think outside of the GDIT box and try to think for themselves on what is good or bad for their employee's. Manegement needs to try and change how they handle the complaints sent to them by employees and actually look into the problems instead of filing them away and not getting back with the employee until that employee goes to them four months later to get the issue looked into again. Lastly... Hire from within first - THEN hire externally. It's a lot better for the company as a whole (don't have to train from scratch) and it shows better moral for the employee's internally to show proof that there actually is something above their positions that they have to look forward to gaining some day.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  8. 1 person found this helpful  

    I do not like it

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative in Tampa, FL
    Current Employee - Customer Service Representative in Tampa, FL

    I have been working at General Dynamics Information Technology (less than an year)

    Pros

    I had a great trainer who really had a lot of good experinces

    Cons

    I do not like the work environment it is not practical too many rules. You feel as though you are in a prison

    Doesn't Recommend
    Disapproves of CEO
  9.  

    Falls all over its own feet

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at General Dynamics Information Technology (more than an year)

    Pros

    Strives to change and come up-to-date, has many processes that are good, is slowly changing to adapt.

    Cons

    Completely silo'd from other parts of the parent company. No opportunity for cross-training. Has a lot of business that has nothing to do with IT. Formerly Anteon, purchased by GD. Culture slow to change from former company. Focuses too much on processes that don't work contrary to common sense. Overly bureaucratic; difficult to get anything done. Younger workers are not provided any learning opportunities and are taught to follow processes vs. thinking critically about problems. Poor teamwork between functional departments overall; very adversarial. Functional department managers are very territorial. Poor management leadership. Few opportunities for advancement. Company binged on hiring in 2010, started attrition in 2012 and has since laid off and demoted many people.

    Advice to ManagementAdvice

    Provide more opportunities for training. Many have left because of this alone. Value education. Create bridges to other parts of the parent company for purposes of cross-training. Encourage more interaction between functional departments as a whole. Encourage leadership from employees, not just top-down mandates. Provide more opportunities for input by employees into processes instead of dictatorial top-down processes. Use more common sense.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  10. 1 person found this helpful  

    They don't pay you enough to deal with their incompetency

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Master Beneficiary Specialist in Phoenix, AZ
    Former Employee - Master Beneficiary Specialist in Phoenix, AZ

    I worked at General Dynamics Information Technology full-time (more than an year)

    Pros

    Relatively decent pay (considering you're just reading from a script 90% of the time).
    Call center is open 24/7
    Base pay is $12.50 + 10% pay differential after 7pm.
    Ability to advance quickly so long as you do your job.

    Cons

    Increase in pay is negligible compared to the drastic difference in workload you're given.
    The company will literally hire ANYONE. Which is fine, for those looking to gain experience, but they hire people that can't even hold a job at a McDonald's, because they have ZERO interpersonal skills, are incredibly rude, and dumber than a bag of rocks. So it's no surprise the company has a large turnover rate. More people are getting fired and quit more often than they're getting hired.

    Most of the supervisors,managers, and whatnot have NO idea what they're doing.
    Quality monitors on calls are also inconsistent. So you can fail a call for the dumbest reason (Like providing 100% accurate information to the customer, in the most satisfactory and professional manner [according to the customer], but neglecting to read the script verbatim), whereas it would be a pass according to other QA monitors.

    Did I mention that there is never a supervisor around when you need one? There have been occasions where someone would receive a crisis call, and people are running around the building for about ten minutes before they find anyone.

    Overall, the company (or at least the Phoenix location) is painfully disorganized. And while there is some room for advancement, you can only go so far, which only a slight increase in pay. By the way, the ONLY time employees get a raise is if they move up. The last time this company bumped their base pay was several years ago.
    I know people who have been working there for 5 months that are making more than the hardworking (equally competent) individuals that have been there for 5 years.

    Advice to ManagementAdvice

    Listen to what your employees have to say. The surveys you have everyone complete are obviously going ignored based on the cookie cutter replies you've sent to everyone, that is completely irrelevant to what's being said.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  11.  

    One of the Worst Places that I've ever worked at.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative, Marketplace in Lynn Haven, FL
    Former Employee - Customer Service Representative, Marketplace in Lynn Haven, FL

    I worked at General Dynamics Information Technology full-time (less than an year)

    Pros

    Good pay for the area.
    Lots of Overtime offered.

    Cons

    They're motto is "Adapt to Change." and adapt to change you will. Policies change every day, they tell you to do things one way one day and then the next that's the wrong way. Quality is super nitpicky. It's temporary, so you will get laid off. They're points attendence policy is the worst in the area. Double check your checks, they will jip you.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

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