General Dynamics Information Technology

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General Dynamics Information Technology Reviews

Updated September 7, 2014
Updated September 7, 2014
454 Reviews
3.1
454 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
General Dynamics Information Technology President S. Daniel Johnson
S. Daniel Johnson
147 Ratings

Review Highlights

Pros
  • Good benefits and competitive salary - great co-workers and working environment (in 28 reviews)

  • Very casual work environment (shorts, t-shirts as long as you're not meeting a client) (in 23 reviews)


Cons
  • Upper management seems oblivious to tech so middle management had to translate needs (in 13 reviews)

  • Low work-life balance, people expect you to work extra hours (in 7 reviews)

More Highlights

76 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1. 1 person found this helpful  

    I do not like it

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative  in  Tampa, FL
    Current Employee - Customer Service Representative in Tampa, FL

    I have been working at General Dynamics Information Technology for less than a year

    Pros

    I had a great trainer who really had a lot of good experinces

    Cons

    I do not like the work environment it is not practical too many rules. You feel as though you are in a prison

    Doesn't Recommend
    Disapproves of CEO
  2.  

    Falls all over its own feet

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at General Dynamics Information Technology for more than a year

    Pros

    Strives to change and come up-to-date, has many processes that are good, is slowly changing to adapt.

    Cons

    Completely silo'd from other parts of the parent company. No opportunity for cross-training. Has a lot of business that has nothing to do with IT. Formerly Anteon, purchased by GD. Culture slow to change from former company. Focuses too much on processes that don't work contrary to common sense. Overly bureaucratic; difficult to get anything done. Younger workers are not provided any learning opportunities and are taught to follow processes vs. thinking critically about problems. Poor teamwork between functional departments overall; very adversarial. Functional department managers are very territorial. Poor management leadership. Few opportunities for advancement. Company binged on hiring in 2010, started attrition in 2012 and has since laid off and demoted many people.

    Advice to ManagementAdvice

    Provide more opportunities for training. Many have left because of this alone. Value education. Create bridges to other parts of the parent company for purposes of cross-training. Encourage more interaction between functional departments as a whole. Encourage leadership from employees, not just top-down mandates. Provide more opportunities for input by employees into processes instead of dictatorial top-down processes. Use more common sense.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  3. 1 person found this helpful  

    Lie to your face

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at General Dynamics Information Technology full-time for less than a year

    Pros

    Coworkers were helpful and friendly

    Cons

    Don't trust management, they lie.

    Advice to ManagementAdvice

    It is not nice to lie to your employees

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  5.  

    One of the Worst Places that I've ever worked at.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative, Marketplace  in  Lynn Haven, FL
    Former Employee - Customer Service Representative, Marketplace in Lynn Haven, FL

    I worked at General Dynamics Information Technology full-time for less than a year

    Pros

    Good pay for the area.
    Lots of Overtime offered.

    Cons

    They're motto is "Adapt to Change." and adapt to change you will. Policies change every day, they tell you to do things one way one day and then the next that's the wrong way. Quality is super nitpicky. It's temporary, so you will get laid off. They're points attendence policy is the worst in the area. Double check your checks, they will jip you.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  6.  

    They don't pay you enough to deal with their incompetency

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Master Beneficiary Specialist  in  Phoenix, AZ
    Former Employee - Master Beneficiary Specialist in Phoenix, AZ

    I worked at General Dynamics Information Technology full-time for more than a year

    Pros

    Relatively decent pay (considering you're just reading from a script 90% of the time).
    Call center is open 24/7
    Base pay is $12.50 + 10% pay differential after 7pm.
    Ability to advance quickly so long as you do your job.

    Cons

    Increase in pay is negligible compared to the drastic difference in workload you're given.
    The company will literally hire ANYONE. Which is fine, for those looking to gain experience, but they hire people that can't even hold a job at a McDonald's, because they have ZERO interpersonal skills, are incredibly rude, and dumber than a bag of rocks. So it's no surprise the company has a large turnover rate. More people are getting fired and quit more often than they're getting hired.

    Most of the supervisors,managers, and whatnot have NO idea what they're doing.
    Quality monitors on calls are also inconsistent. So you can fail a call for the dumbest reason (Like providing 100% accurate information to the customer, in the most satisfactory and professional manner [according to the customer], but neglecting to read the script verbatim), whereas it would be a pass according to other QA monitors.

    Did I mention that there is never a supervisor around when you need one? There have been occasions where someone would receive a crisis call, and people are running around the building for about ten minutes before they find anyone.

    Overall, the company (or at least the Phoenix location) is painfully disorganized. And while there is some room for advancement, you can only go so far, which only a slight increase in pay. By the way, the ONLY time employees get a raise is if they move up. The last time this company bumped their base pay was several years ago.
    I know people who have been working there for 5 months that are making more than the hardworking (equally competent) individuals that have been there for 5 years.

    Advice to ManagementAdvice

    Listen to what your employees have to say. The surveys you have everyone complete are obviously going ignored based on the cookie cutter replies you've sent to everyone, that is completely irrelevant to what's being said.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  7. 1 person found this helpful  

    Learned alot, but not enjoyable

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Analyst  in  Needham, MA
    Former Employee - Analyst in Needham, MA

    I worked at General Dynamics Information Technology full-time for more than a year

    Pros

    Lots of responsibility
    Learned alot in short time
    401(k) vested immediately

    Cons

    Long work hours
    Micromanagement
    Low morale
    No overtime when working to meet proposal deadlines
    No bonues due to constricting industry and diminishing profit margins
    Little appreciation for effort from management
    No work-life balance

    Advice to ManagementAdvice

    Treat employees better, as they're your best assets.
    High turnover due to low morale, low salaries, and heavy workload.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  8.  

    They want CSR to be robots

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at General Dynamics Information Technology

    Pros

    Ability to assist a customer in able to provide a service that has been affordable to them,

    Cons

    At first it was caring about the customers,
     the monitor and grading system are more just about impossible to meet.
    you become a target if you fall below a 90% on how you preform you calls,
    its all about how well the company numbers look on paper.
    Little regard or respect is given to the employee

    Advice to ManagementAdvice

    Put yourself in employee job a few hours a month, it might give you some more understanding, of what we do
    and having to adapt and employ the demands and everyday changes placed on the CSR,

    Doesn't Recommend
    Negative Outlook
  9.  

    Web Developer

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at General Dynamics Information Technology full-time

    Pros

    People are the best part about this company.

    Cons

    No stability and poor management.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  10.  

    Associate Software Developer

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at General Dynamics Information Technology

    Pros

    Relaxed work environment, Job security

    Cons

    Not paid enough for cost of living in Northern VA area. Difficult to move up

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  11.  

    The business units are normally after top profit

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at General Dynamics Information Technology full-time

    Pros

    Large company. Decent benefits. Offers online training on a lot of subjects

    Cons

    Large company. Difficult to have upward mobility when you are a contractor. If you were to work in the business side, you may have a chance.

    Advice to ManagementAdvice

    Give your contractors good feedback on their possibilities for growth in their markets.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

General Dynamics Information Technology Photos

United States Southern Command
GDIT, Herndon, VA
General Dynamics Information Technology Head Quarters

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