General Dynamics

www.generaldynamics.com

General Dynamics Reviews

Updated August 12, 2014
Updated August 12, 2014
174 Reviews
3.2
174 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
General Dynamics CEO Phebe N. Novakovic
Phebe N. Novakovic
24 Ratings

Review Highlights

Pros
  • benefits, training, responsibility, great people to work with; team-oriented (in 11 reviews)

  • The pay and benefits were incredible (in 6 reviews)


Cons
  • HR and upper management are completely unaware of the male supervisors flirting with the female CSRs (in 12 reviews)

  • There are a couple big time asses that somehow manage to stay in middle management despite their incredible ineptitude and lack of people skills (in 6 reviews)

More Highlights

29 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1.  

    Completely Reliant on Department of Defense Contracts

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at General Dynamics full-time (more than 10 years)

    Pros

    Good people, for the most part. Change needs to occur, but nobody is willing to take the first step. Extremely risk averse.

    Cons

    Everyone is running scared. Staff has been reduced from 10,000 to under 2,000 in a very short period of time. More reductions in force are scheduled.

    Advice to ManagementAdvice

    Treat your employees with respect. Don't respond to them as though they are ignorant. You hired them for their intelligence. Be honest with them.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  2.  

    Paid Well, but the drama superceeded it. the workload and instability creates a demeaning environment.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Team Supervisor in Waco, TX
    Former Employee - Team Supervisor in Waco, TX

    I worked at General Dynamics full-time (less than an year)

    Pros

    Great benefits. Good pay. Decent training program.

    Cons

    Lack of actual managemen amd incentives. Senior management team was a flop. Couldnt stick to policy and procedures. Didnt back supervisors. Hired too many ratchet club going drama queens and drug bumpers. Hostile working environment.

    Advice to ManagementAdvice

    In order to lead by example. U have to be one first. If u want people to do as they should. U must develop them. Get ahold of ur hr departments and start filteringhru the crap u hired
     Keep ur promises and stop fooling with people's paychecks. Show consistency.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  3.  

    Too much work too little time and people.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Greenwood Village, Arapahoe, CO
    Former Employee - Anonymous Employee in Greenwood Village, Arapahoe, CO

    I worked at General Dynamics as a contractor (more than an year)

    Pros

    It was decent pay and a clean office.

    Cons

    Expect too much while providing too little manpower and resources.

    Advice to ManagementAdvice

    Respect your employees time and be aware of the demands you are making to your subordinates.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
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  5.  

    Thankful for the job but management lacked.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Temporary Customer Service Representative in Houston, TX
    Former Employee - Temporary Customer Service Representative in Houston, TX

    I worked at General Dynamics as a contractor (less than an year)

    Pros

    the experience, the people, the benefits, the compensation, the hours, the location.

    Cons

    Horrible HR, pointless management and some of them were highly unprofessional. Supervisors didn't know how to help. CSR knew more about what we did than the actual supervisors. The training could have been better and they could have been a bit more selective with who they offered employment to. I couldn't help but notice the place filled with people with questionable past and supervisors and managers that lacked highly in people skills. The leadership gets a D-.

    Advice to ManagementAdvice

    Be more honest. More considering and more selective with who you high as floor managers at the centers.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  6.  

    Constant Sexual Harassment

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Analyst in San Francisco, CA
    Current Employee - Senior Analyst in San Francisco, CA

    I have been working at General Dynamics full-time (more than 3 years)

    Pros

    I thought that it was an okay experience but overall I'd rather work somewhere else and spend my life doing better things.

    Cons

    Constant sexual harassment and violation of rights as a human being. I would recommend not abusing future employees. I think this was extremely unprofessional and I have not encountered this type of misconduct in my professional career. If you are a female please consider another place of employment. You will be subject to unrelenting sexual harassment be forewarned.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  7.  

    Any port in a storm, they were hiring in the Texas mid-80s depression, a time of 17% unemployment.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Technical Writer IV in Fort Worth, TX
    Former Employee - Technical Writer IV in Fort Worth, TX

    I worked at General Dynamics full-time (more than an year)

    Pros

    I worked at the F-16 Program in Ft. Worth, now Lockheed Martin. Excellent employee stock purchase plan, if you want the share certificates they will mail them to you.

    Cons

    Stodgy, good old boy ex-military mgmt. structure, it really helps to be ex-Air Force. Terrible Union relations, wanted salaried employees to work unpaid after hrs. as security guard during strikes. Strict, authoritarian corporate culture & workplace atmosphere. Salary so low I acquired a 39% raise for the exact same job relocating to CA.

    Advice to ManagementAdvice

    Like all aerospace it needs to be more of a meritocracy. Upper mgmt. needs to improve communication from the top down & across the board.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  8. 2 people found this helpful  

    Run away from this place!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative for the ACA in Phoenix, AZ
    Former Employee - Customer Service Representative for the ACA in Phoenix, AZ

    I worked at General Dynamics full-time (more than an year)

    Pros

    Benefits, great co workers, nice parking garage.

    Cons

    Middle management and training-supervisors are very unprofessional and they do not all follow the same set of rules, some supervisors look away for unprofessional behavior and attendance, while others will write you up or give points for any reason at all. I also think you should be able to do the job in order to supervise the job, telling me to look up an answer because you don't know it does not inspire loyalty. HR and upper management are completely unaware of the male supervisors flirting with the female CSRs. This job was a complete nightmare. Run, don't walk, to another company. This building was a nightmare also, several bedbug infestations, overflowing toilets, too hot or too cold all the time. Terrible equipment.

    Advice to ManagementAdvice

    Try hiring supervisors that are professionals. Stop taking orders from other locations. TRAIN your people. Understand that it is a hard job to apologize over and over and not have the ability to actually fix anything.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  9. 1 person found this helpful  

    Great the first week only, then they throw you to the wolves.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Temporary Customer Service Representative in London, KY
    Former Employee - Temporary Customer Service Representative in London, KY

    I worked at General Dynamics full-time (less than an year)

    Pros

    Excellent benefits, excellent coworkers, lunch perks when the team does well, funny contests and videos.

    Cons

    Stressful work environment, backwards training ~ requiring the company to force you to redo training and "unlearn" one set of rules to another each week, attendance points set to punish those who have to take off work for doctor visits or bad weather, zero communication between management, misinformation in training, rushed training, double-talk, constant threats to job security, zero communication for employees looking to gain a step up, faulty programs like NGD (Next Generation Desktop) and Deltek, unorganized practices.

    Advice to ManagementAdvice

    Get organized. Figure out ONE list of rules and stick to it. Stop forcing us to retrain every other week, just because you hired incompetent trainers and utilized outdated books. If you could have bothered getting our training right day one, we wouldn't need "Desk 2 Desks" and CUP topics.

    Stop inventing new ways to fire people. We are all happy to abide by your silly dress code (seriously, WHO can see us over a PHONE??) and we all agreed not to swear, own paper and cell phones on the floor, do drugs or otherwise act stupid. But by assigning "attendance points" for those of us who've been sick or couldn't make it to work due to weather, you are in fact punishing us for REAL LIFE. Permanently stop it. NOW. We are not robots, we're human beings with lives outside of the call center.

    Trust me, if I was a parent, and I had to choose between wasting 8 hours being screamed at over the phone, and threatened by the incompetent managers you hired in ~ most of whom have NO phone experience AT ALL, or spending the day in a clinic making sure my kid is healthy, guess what? Junior WILL take precedence. Don't like it? Too bad. But punishing me over something you acknowledge I have no control over is at best misguided, but above all, very unprofessional.

    Update your material. I failed two calls, back to back, for not reading a script... that did not exist. That's right! Your "quality" team failed me for not reading an appeals script that was NEVER written. HOW can I read an imaginary script??

    Pay attention to your feedback. Stop sending me these copy-and-paste responses, like "Thank you for your concern. We will share this with CMS" and start addressing the issues. Own up to them. We CSR's want to help overblown companies like yours to stay afloat. We don't want to see another company go belly up as we badly need jobs. But if you refuse to communicate with us, then it's nearly impossible to help you.

    Stop harassing me because I didn't take overtime. I have a real life, one that includes other human beings, namely family members. You already see me over 8 hours a day (since these calls can rarely wrap up in under 10 minutes) you don't need me to work an additional 4-6 hours on top of that. Some of the other CSR's already pull their weight at 10-11 hour shifts, and certainly help each other more than a "floor walker" can, so stop trying to push them to stay over on top of that.

    Stop inventing new hoops to jump through. It's obvious you need people. The fact that you have between 14-16 call centers, each with 600-1000 employees, all working on the Health Insurance Marketplace, and yet you only have 200 people total, doing ISG and ARC for all of us, is nothing short of pathetic. If the abysmal waiting period isn't bad enough, it's that a majority of the 200 don't want to do their jobs at all. Yet if we fail a call, and fail to consult these "wizards" of the call center, you dangle it over our heads that we "may never" get hired on as a "real" CSR, and may remain as temps until your next layoff. Once more, you need US more than we need you. And considering my electric bill this month, the fact you need me more is frightening. I needed to earn cash honestly, but at least I have options. Now that the London branch is more than half empty, it is clear you are understaffed, and in danger of losing this contract. Stop acting like an 11 year old little girl in a clique, get your act together, and hire more people on as permanent CSR's. Ditch the temp jobs until Christmas.

    Stop inventing "priority days" to further punish those who have to blow a Monday for a doctor visit. We already have a high call volume in a fast environment, we don't need the added stress of being threatened an extra 5 points, just because you feel like it.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  10.  

    Typical fortune 500 company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Program Analyst in Arlington, VA
    Former Employee - Program Analyst in Arlington, VA

    I worked at General Dynamics full-time (more than 10 years)

    Pros

    Good fit if your a golden child

    Cons

    Management needs to go back to management 101

    Advice to ManagementAdvice

    Show some humanity not everyone can learn the same way

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  11. 1 person found this helpful  

    Working at General Dynamics, was OK

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Engineer in Sterling Heights, MI
    Current Employee - Senior Engineer in Sterling Heights, MI

    I have been working at General Dynamics full-time (more than 8 years)

    Pros

    Working on very interesting projects.

    Cons

    General Dynamics is a job shop, they make No investments in thew company or people, there is no future at GD.

    Advice to ManagementAdvice

    Diversify

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

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