General Dynamics
3.1 of 5 121 reviews
www.gendyn.com Falls Church, VA 5000+ Employees

General Dynamics Reviews

Updated Mar 28, 2014
All Employees Current Employees Only

3.1 121 reviews

                             

67% Approve of the CEO

General Dynamics CEO Phebe N. Novakovic

Phebe N. Novakovic

(3 ratings)

58% of employees recommend this company to a friend
22 Employee Reviews Back to all reviews
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Any port in a storm, they were hiring in the Texas mid-80s depression, a time of 17% unemployment.

Technical Writer IV (Former Employee)
Fort Worth, TX

I worked at General Dynamics full-time for more than a year

ProsI worked at the F-16 Program in Ft. Worth, now Lockheed Martin. Excellent employee stock purchase plan, if you want the share certificates they will mail them to you.

ConsStodgy, good old boy ex-military mgmt. structure, it really helps to be ex-Air Force. Terrible Union relations, wanted salaried employees to work unpaid after hrs. as security guard during strikes. Strict, authoritarian corporate culture & workplace atmosphere. Salary so low I acquired a 39% raise for the exact same job relocating to CA.

Advice to Senior ManagementLike all aerospace it needs to be more of a meritocracy. Upper mgmt. needs to improve communication from the top down & across the board.

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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Run away from this place!

Customer Service Representative for the ACA (Former Employee)
Phoenix, AZ

I worked at General Dynamics full-time for more than a year

ProsBenefits, great co workers, nice parking garage.

ConsMiddle management and training-supervisors are very unprofessional and they do not all follow the same set of rules, some supervisors look away for unprofessional behavior and attendance, while others will write you up or give points for any reason at all. I also think you should be able to do the job in order to supervise the job, telling me to look up an answer because you don't know it does not inspire loyalty. HR and upper management are completely unaware of the male supervisors flirting with the female CSRs. This job was a complete nightmare. Run, don't walk, to another company. This building was a nightmare also, several bedbug infestations, overflowing toilets, too hot or too cold all the time. Terrible equipment.

Advice to Senior ManagementTry hiring supervisors that are professionals. Stop taking orders from other locations. TRAIN your people. Understand that it is a hard job to apologize over and over and not have the ability to actually fix anything.

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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Great the first week only, then they throw you to the wolves.

Temporary Customer Service Representative (Former Employee)
London, KY

I worked at General Dynamics full-time for less than a year

ProsExcellent benefits, excellent coworkers, lunch perks when the team does well, funny contests and videos.

ConsStressful work environment, backwards training ~ requiring the company to force you to redo training and "unlearn" one set of rules to another each week, attendance points set to punish those who have to take off work for doctor visits or bad weather, zero communication between management, misinformation in training, rushed training, double-talk, constant threats to job security, zero communication for employees looking to gain a step up, faulty programs like NGD (Next Generation Desktop) and Deltek, unorganized practices.

Advice to Senior ManagementGet organized. Figure out ONE list of rules and stick to it. Stop forcing us to retrain every other week, just because you hired incompetent trainers and utilized outdated books. If you could have bothered getting our training right day one, we wouldn't need "Desk 2 Desks" and CUP topics.

Stop inventing new ways to fire people. We are all happy to abide by your silly dress code (seriously, WHO can see us over a PHONE??) and we all agreed not to swear, own paper and cell phones on the floor, do drugs or otherwise act stupid. But by assigning "attendance points" for those of us who've been sick or couldn't make it to work due to weather, you are in fact punishing us for REAL LIFE. Permanently stop it. NOW. We are not robots, we're human beings with lives outside of the call center.

Trust me, if I was a parent, and I had to choose between wasting 8 hours being screamed at over the phone, and threatened by the incompetent managers you hired in ~ most of whom have NO phone experience AT ALL, or spending the day in a clinic making sure my kid is healthy, guess what? Junior WILL take precedence. Don't like it? Too bad. But punishing me over something you acknowledge I have no control over is at best misguided, but above all, very unprofessional.

Update your material. I failed two calls, back to back, for not reading a script... that did not exist. That's right! Your "quality" team failed me for not reading an appeals script that was NEVER written. HOW can I read an imaginary script??

Pay attention to your feedback. Stop sending me these copy-and-paste responses, like "Thank you for your concern. We will share this with CMS" and start addressing the issues. Own up to them. We CSR's want to help overblown companies like yours to stay afloat. We don't want to see another company go belly up as we badly need jobs. But if you refuse to communicate with us, then it's nearly impossible to help you.

Stop harassing me because I didn't take overtime. I have a real life, one that includes other human beings, namely family members. You already see me over 8 hours a day (since these calls can rarely wrap up in under 10 minutes) you don't need me to work an additional 4-6 hours on top of that. Some of the other CSR's already pull their weight at 10-11 hour shifts, and certainly help each other more than a "floor walker" can, so stop trying to push them to stay over on top of that.

Stop inventing new hoops to jump through. It's obvious you need people. The fact that you have between 14-16 call centers, each with 600-1000 employees, all working on the Health Insurance Marketplace, and yet you only have 200 people total, doing ISG and ARC for all of us, is nothing short of pathetic. If the abysmal waiting period isn't bad enough, it's that a majority of the 200 don't want to do their jobs at all. Yet if we fail a call, and fail to consult these "wizards" of the call center, you dangle it over our heads that we "may never" get hired on as a "real" CSR, and may remain as temps until your next layoff. Once more, you need US more than we need you. And considering my electric bill this month, the fact you need me more is frightening. I needed to earn cash honestly, but at least I have options. Now that the London branch is more than half empty, it is clear you are understaffed, and in danger of losing this contract. Stop acting like an 11 year old little girl in a clique, get your act together, and hire more people on as permanent CSR's. Ditch the temp jobs until Christmas.

Stop inventing "priority days" to further punish those who have to blow a Monday for a doctor visit. We already have a high call volume in a fast environment, we don't need the added stress of being threatened an extra 5 points, just because you feel like it.

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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Typical fortune 500 company

Program Analyst (Former Employee)
Arlington, VA

I worked at General Dynamics full-time for more than 10 years

ProsGood fit if your a golden child

ConsManagement needs to go back to management 101

Advice to Senior ManagementShow some humanity not everyone can learn the same way

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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Working at General Dynamics, was OK

Senior Engineer (Current Employee)
Sterling Heights, MI

I have been working at General Dynamics full-time for more than 8 years

ProsWorking on very interesting projects.

ConsGeneral Dynamics is a job shop, they make No investments in thew company or people, there is no future at GD.

Advice to Senior ManagementDiversify

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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You are not worth their time...

IT Project Manager (Former Employee)
Oklahoma City, OK

I worked at General Dynamics full-time for less than a year

ProsBenefits for this company are standard, and the pay is nice. Some of the employees are nice, but the employees that have worked with GD for sometime know that it is better to stay quiet, head down, and no talking. I guess this isn't a pro huh?

ConsAs a new employee, there isn't an introduction on how organizationally things work. Your supervisor could be across the country and could care less about you. You are a Lemming and if you don't know how to go out and find work for the company, you are not worth their time. You are treated poorly, and with contempt. I suffered a stroke working for this company because of the stress that was constantly put upon my shoulders. Stress to do work that wasn't there. I spent most of my time creating reports that were unnecessary and wasn't reviewed by anyone.

Advice to Senior ManagementGet the supervision under control. Don't have distance between supervisor and employee. When it comes time to perform a feedback, the supervisor doesn't understand how good or bad of an employee they have. They are relying on word of mouth, which is poor.

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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Great starting point

Anonymous Employee (Former Employee)

I worked at General Dynamics

ProsChallenging work, unique product, making a difference in soldiers lives

ConsOverlly micro-managed, huge disconnects between upper management and worker bees

No, I would not recommend this company to a friend

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General Dynamics does not believe in the best qualified personnel for the job

Anonymous Employee (Former Employee)
Washington, DC

I worked at General Dynamics full-time for more than 5 years

Prospay and benefits for the employed ranks

ConsI watched when answering RFPs they would foster some of the least qualified personnel into the RFP and then couldn't figure out why they didn't win the contract.

Advice to Senior ManagementBid on contracts you have the qualified personnel for.

No, I would not recommend this company to a friend

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Approach with Caution

Anonymous Employee (Former Employee)

I worked at General Dynamics full-time for more than 3 years

ProsProfitable company, cash fat, diverse business model

ConsNot much concern for the non-professional work force, unwilling to change to improve the process or the work environment, poor communication.

Advice to Senior ManagementImprove your communication, learn to listen, use the feedback you do get and ask for feedback, work with your people they have a lot to contribute. No one will speak because of fear in the workplace.

No, I would not recommend this company to a friend

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Get a clue

Anonymous Employee (Former Employee)
Scottsdale, AZ

I worked at General Dynamics full-time for more than 10 years

Prosa great group of people

ConsA few VP's (the good ones) retired when faced with the direction the company is going. Middle management too busy kissing upper managements rears to get ahead (or to actually stay employed) so the focus on what's happening outside of the company is lost. They want to save money but they choose to ignore some of the unnecessary spending that goes on in middle management, specifically business development. For as many "smart" vp's that are there you think someone would of figured out by now that your employees are ripping you off. Middle management can't make a decision unless they consult numerous other people (popular vote seems to win).HR dept - doesn't protect the employee, protects the company. One can receive an "exceeds performance" on their PC and still get terminated while someone who gets "below" can retain their employment.

Advice to Senior ManagementRecognize who your real workers are, get rid of those that "abuse" the many opportunities that General Dynamics offers.

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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Glassdoor is your free inside look at General Dynamics reviews and ratings — including employee satisfaction and approval rating for General Dynamics CEO Phebe N. Novakovic. All 22 reviews posted anonymously by General Dynamics employees.