81% of the CEO
1 person found this helpful
I have been working at Genesys full-time for more than a year
Pros – If you have been there for ten years, or can be brought in by a very senior person, they will set you up. Otherwise you get crumbs and no guidance
Cons – Everyone is worried about their jobs after they went private and brought in new VP Sales. There is no interest in managing or building the company or developing employees, just self preservation. Not a lot of pressure but very limited upside
Advice to Senior Management – Decide on a vision and plan and get on with it. It shouldn't take months and months of silence and no guidance
No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company
2013-08-13 17:19 PDT
2 people found this helpful
I have been working at Genesys
Pros – The only benefit is that you learn Genesys apps.
Cons – No promotions, no recognition for hard work.
Technical Support Management does not have any value for quality work and
never supports in any movement within the company for a progress in career and creates obstacles by not giving appropriate genesys skills for development after any attempts to move within the company.
Advice to Senior Management – The company has technical support as part of it and not vice versa.
IMO,only dull people decide to stay in one place forever, others try to progress
and move forward and you should support their efforts because you wanted to hire smart people!
If you think that you've fooled everyone so far in giving them false hopes, experienced employees are leaving technical support which clearly shows a lot!
Rewarding the same employees over and over again and promoting them 2 to 3 times is great! Try rewarding other employees who have served you for years as well and see what a difference it will make!
No, I would not recommend this company to a friend
2011-09-20 18:19 PDT
Bad Service is the #1 Cause of Disloyalty Social media and mobility are radically changing how we live and communicate. The way consumers experience your brand is changing as well. Yesterday’s customer service… — Full Overview
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