Genesys

  www.genesys.com
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Genesys Reviews

Updated Jun 6, 2014
All Employees Current Employees Only

3.8 114 reviews

84% Approve of the CEO

Genesys President and CEO Paul Segre

Paul Segre

(85 ratings)

71% of employees recommend this company to a friend

Review Highlights

Pros
  • Extremely team oriented company; people are open to change; love the work life balance(in 6 reviews)

  • Most work is done by email and LAN anyway, so it's no problem to work from home(in 5 reviews)


Cons
  • The influence of Alcatel-Lucent while I was there was detrimental to the atmosphere of the team(in 11 reviews)

  • Genesys is primarily owned by a European private equity firm (Permira), which might concern some but they are quite supportive and growth oriented(in 5 reviews)

4 Employee Reviews Back to all reviews
Relevance Date Rating
in
    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Disapproves of CEO

    3 people found this helpful  

    Great product, poor management

    Accountant (Former Employee) Daly City, CA

    ProsThe company has s great software product

    ConsLife balance non existence in here.
    No vacation accrual. So pray for a good and understandable manager (unlikely).
    The worst medium level management that I've seen in any company that I've worked for. Worst of all, high level managers don't care.
    Don't expect a good flow of communication.
    Daly City (nothing in here but fog)

    Advice to Senior ManagementCan you please stop thinking just about your bonuses and focus also on the employees?

    No, I would not recommend this company to a friend

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Approves of CEO

     

    No respect

    Senior Sales Engineer (Current Employee) San Jose, CA

    ProsSmart sales engineers that are willing to indure the stupidity of administrative staff that do not respect, appreciate or understand how an SE contributes to an enterprise software sale.

    ConsNo respect for the above mentioned sales engineers. Here is an idea, we are going to hire SE's right off the street with no industry experience.

    Advice to Senior ManagementWhy not hire management and HR and other back office right out of college? Surely they could not do any worse.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

    Genesys SVP, Human Resources responded to this review

    Jul 24, 2014

    It sounds like you are frustrated by our Associate Sales Engineer Program, which is designed to hire and develop new talent to support and work with our senior SE’s. We GREATLY value our existing SE ... More
    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Approves of CEO

    1 person found this helpful  

    Company trying to find itself

    Regional Sales Manager (Current Employee) Remote, OR

    ProsIf you have been there for ten years, or can be brought in by a very senior person, they will set you up. Otherwise you get crumbs and no guidance

    ConsEveryone is worried about their jobs after they went private and brought in new VP Sales. There is no interest in managing or building the company or developing employees, just self preservation. Not a lot of pressure but very limited upside

    Advice to Senior ManagementDecide on a vision and plan and get on with it. It shouldn't take months and months of silence and no guidance

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Approves of CEO

    2 people found this helpful  

    Technical Support is a bad place for a career in anything outside Genesys "World"

    Anonymous Employee (Current Employee)

    ProsThe only benefit is that you learn Genesys apps.

    ConsNo promotions, no recognition for hard work.
    Technical Support Management does not have any value for quality work and
    never supports in any movement within the company for a progress in career and creates obstacles by not giving appropriate genesys skills for development after any attempts to move within the company.

    Advice to Senior ManagementThe company has technical support as part of it and not vice versa.
    IMO,only dull people decide to stay in one place forever, others try to progress
    and move forward and you should support their efforts because you wanted to hire smart people!

    If you think that you've fooled everyone so far in giving them false hopes, experienced employees are leaving technical support which clearly shows a lot!

    Rewarding the same employees over and over again and promoting them 2 to 3 times is great! Try rewarding other employees who have served you for years as well and see what a difference it will make!

    No, I would not recommend this company to a friend

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