Genesys Reviews

Updated March 16, 2015
73 reviews filtered by
  • Any Location
  • Any Job Title
4.0
73 Reviews
Rating Trends
Recommend to a friend
Approve of CEO
Genesys President and CEO Paul Segre
Paul Segre
177 Ratings

73 Employee Reviews

Sort: Popular Rating Date
  1. It is a great company to work for!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Genesys full-time (more than 5 years)

    Pros

    Mid-size company with flexible culture that you can work w almost anyone.Top tier leader in the industry. Lots of technologies and very rich portfolio. Strong investment in cloud business.

    Cons

    The target market is still growing, but the rate is slowing a little. It is challenging to expand the business into the adjacent markets.

    Recommends
    Positive Outlook
  2. 1 person found this helpful

    I love working here. The culture is great.

    Current Employee - Marketing in Daly City, CA
    Current Employee - Marketing in Daly City, CA

    I have been working at Genesys

    Pros

    Fun and supportive people to work with.

    Cons

    Slow promotion and paid raise is low.

    Recommends
    Approves of CEO

    Genesys Response

    Mar 6, 2015SVP, Human Resources

    I am happy to hear that you enjoy working here! Genesys really is a great place to work and compensation is only one factor. I always recommend that people talk to their manager, VP or HR partner ... More

  3. The team makes all the difference

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Daly City, CA
    Current Employee - Anonymous Employee in Daly City, CA

    I have been working at Genesys full-time (more than a year)

    Pros

    A company on current and dynamic expansion.
    Flexible work schedule and telecommute options
    A little heavy on the projects side while resources are not available fast enough.
    If you work with a team that helps each other, you accomplish your goals. I'm fortunate to be in one such team.

    Cons

    It's getting a bit heavy on the projects demand list while resources have not been alloted to them.

    Recommends
    Positive Outlook
  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. 1 person found this helpful

    Good place to start with career

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Genesys

    Pros

    Can meet smart colleagues to work with, and learn stuffs that are new and interesting. Can get experience in agile development model, and know a bit on the tech / project we are doing would affect the business and customers

    Cons

    The cross team communication seems not that much, which may be better if different teams in different location can collaborate better.

    Approves of CEO
  6. 1 person found this helpful

    Great

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Technical Support Analyst in New York, NY
    Current Employee - Senior Technical Support Analyst in New York, NY

    I have been working at Genesys

    Pros

    You can improve lots of yourue soft and hard skills.

    You can travbel around the world

    Cons

    No formally contracts.
    No medical insurance.
    Agressive clients,

    Advice to ManagementAdvice

    Nope.

    Recommends
    Neutral Outlook
    No opinion of CEO

    Genesys Response

    Dec 19, 2014HR Representative

    Thank you for your feedback. We do have a great Learning and Development department geared toward employee growth and skill improvement. Additionally, Genesys does offer benefits in the US ... More

  7. Empowering People

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Executive Assistant in Daly City, CA
    Current Employee - Executive Assistant in Daly City, CA

    I have been working at Genesys full-time (more than 3 years)

    Pros

    Genesys listens to their employees. One employee survey revealed a need for training and personal growth. The company responded with an increase in number of trainings and webinars on personal growth..

    Cons

    Employees even on the same floor don't know one another and the fact that we occupy several floors attribute to some fragmentation. To balance this, the company has activities such as happy hours, bagel breakfasts which bring employees together.

    Advice to ManagementAdvice

    Leaders should ask all levels of management to recognize and reward their employees once a year. This should be incorporated into their performance review. Review salaries of employees that have not had a salary increase/raise in several years.

    Recommends
    Positive Outlook
    Approves of CEO
  8. Great place to work at!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Daly City, CA
    Current Employee - Anonymous Employee in Daly City, CA

    I have been working at Genesys full-time (less than a year)

    Pros

    Flexible hours, open time off, great benefits, great team to work with.

    Cons

    Need more participation and excitement from employees

    Recommends
    Positive Outlook
    Approves of CEO
  9. changes upon changes but true to its original spirit

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    Current Employee - Anonymous Employee in Daly City, CA
    Current Employee - Anonymous Employee in Daly City, CA

    I have been working at Genesys full-time (more than 10 years)

    Pros

    Against all odds managed to preserve some of its original start up spirit. When it got closer to Alcatel it deteriorated but when acquired by a PE fund it certainly improved. Fast growth due acquisitions which has strengthen its market leadership position.

    Cons

    With so many acquisitions it got a little unsettled and (understandably) lost that small company feeling.
    Reasonable benefits but salaries below average. Unlimited time off is a minus, not a plus.

    Advice to ManagementAdvice

    Need to clarify future growth strategy. Better position to sell more to current customers than to go down market to get ever smaller customers

    Recommends
    Neutral Outlook
    Approves of CEO
  10. Positive company, great people, going places

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Daly City, CA
    Current Employee - Anonymous Employee in Daly City, CA

    I have been working at Genesys full-time (less than a year)

    Pros

    Great corporate culture with a buzz of energy.
    Intelligent people to work with who share common goals.
    Very accommodating to your career aspirations.

    Cons

    Office location in Daly (fog) City with few restaurants and lunch spots.

    Recommends
    Positive Outlook
    Approves of CEO

    Genesys Response

    Nov 10, 2014HR Representative

    Thanks for the great feedback and we agree on you about the awesome energy that epitomizes Genesys culture!

    The lunch choices are limited-we might have to add “Must love Subway, Round Table
    ... More

  11. Excellent working atmosphere with bright coworkers.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Daly City, CA
    Current Employee - Anonymous Employee in Daly City, CA

    I have been working at Genesys full-time

    Pros

    Challenging projects with great support from team members. Excellent technical staff open to innovation. A good combination of dynamic work environment and a stable core team with slow turnover.

    Cons

    Salaries somewhat lower than average in the industry.

    Advice to ManagementAdvice

    Open time off system is open to misinterpretations in both directions - I have heard of cases of employees fearing management and failing to take time off in cases of real need.

    Recommends
    Positive Outlook
    Approves of CEO

    Genesys Response

    Nov 3, 2014HR Representative

    Thank you for your honest feedback. We’re proud of our open time off policy. Employees are encouraged to use our open time off policy and take time off as needed. We want all employees to feel open ... More

Work at Genesys? Share Your Experiences

Genesys

 
Click to Rate
or

Your response will be removed from the review – this cannot be undone.