Genesys
3.8 of 5 114 reviews
www.genesys.com Daly City, CA 1000 to 5000 Employees

Genesys Reviews

Updated Jun 21, 2014
All Employees Current Employees Only

3.8 114 reviews

                             

84% Approve of the CEO

Genesys President and CEO Paul Segre

Paul Segre

(85 ratings)

71% of employees recommend this company to a friend
34 Employee Reviews Back to all reviews
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    Great People, Great Environmnent

    Manager, Human Resources (Current Employee)
    Daly City, CA

    ProsI've been at Genesys for a little over a year now. The people are really nice! I know that sounds goofy but it's true - it is truly a nice place to work, with a friendly culture and people who care about the company. Experience varies somewhat by department of course, but overall, great company, solid leadership, incredible potential. The company is a leader in their space. It's a point of pride for me to be working for the largest privately held software company in Silicon Valley!

    ConsCompany is going through some business model changes (which are the right changes), which creates stress on some individuals and departments due to the rapid pace of change and need for constant innovation. Genesys is primarily owned by a European private equity firm (Permira), which might concern some but they are quite supportive and growth oriented.

    Advice to Senior ManagementKeep up the increasing pace on internal communications with emails, blogs, allhands meetings, webcasts, site visits, etc. It's great and we love hearing from you!

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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    5 people found this helpful  

    This is the best time to be at Genesys.

    Sales (Current Employee)

    ProsStrong growth potential, private equity owned but the PE owners want growth and aren't trying to squeeze the profit out of the company. Fast-paced, lots of flexibility, everyone contributes. Very collaborative work environment, this is not a top-down leadership company and everyone has the opportunity to grow and expand their horizons.

    ConsBecause it is such an exciting place to work with so much going on, it can be difficult to maintain work-life balance, but the company's leadership does encourage work-life balance and also encourages having fun at work.

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    3 people found this helpful  

    Great company to work for

    Senior Recruiter (Current Employee)
    Chantilly, VA

    ProsThe product is outstanding. The company strongly encourages internal advancement and the company benefits are excellent, including several health insurance plans to choose from, a generous 401K plan and open time off. In spite of the company being nearly 25 years old there is a strong entrepreneurial spirit here and work space is open and collaborative.

    ConsStill working through integrating teams from multiple acquisitions in 2013

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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    3 people found this helpful  

    Winning Cultureā€¦On the rise!

    Sales Leadership (Current Employee)

    ProsGreat people, Vision of company, commitment to customer success, large portfolio to work with, Executive support and willingness to help. Fast paced environment where change is embraced, company will work to change on a dime as opposed to turning around like a cruise ship. Terrific solutions that span contact center, social, mobile, offered OnPremise and in the Cloud.

    ConsLike any company which is evolving, improvement needed around operational excellence. On a positive note, the company realizes this and is working to improve.

    Advice to Senior ManagementContinue taking and embracing feedback from employees and customers. Hire and retain the best and brightest as has been the focus and the sky is the limit!

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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    Genesys HR Representative responded to this review Jun 3, 2014 EditDelete
    Thank you for your post! We are appreciative of the feedback around operations. Good to have you on the team!
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    2 people found this helpful  

    Great Cloud company. Dynamic environment, leading technology, good culture, and tremendous growth opportunity!

    Anonymous Employee (Current Employee)

    ProsLeader Cloud provider in its space.
    Leading technology.
    Customer-focused.

    ConsIs the company moving too fast? Need some time to confirm the company can execute on its strategy and integrate all the recent acquisitions successfully.

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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    1 person found this helpful  

    Genesys is the best place to be right now

    Anonymous Employee (Current Employee)
    Daly City, CA

    ProsLeading contact center provider? Delivers great customer experiences from the cloud or data center? It might not tell you a lot about the company, one is for sure Genesys is innovative, exiting, team oriented company. Management sees growth and opportunities in their employees and offers a lot of international work options. Everyone here cares about each other; you will never find so many responsive and helpful coworkers. I highly recommend.

    ConsOnce you join the company there is a lot to learn about culture, products, processes, it never stops. Company is moving fast and first months might feel like drinking out of fire hose. Technology changes fast, you need to be able to keep up with that.

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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    1 person found this helpful  

    Genesys - Great Company and a Great Future

    Anonymous Employee (Current Employee)

    ProsGenesys is an exciting, innovative place to work with an awesome company culture. Highly recommend!

    ConsTechnology changes fast so change is guaranteed.

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    3 people found this helpful  

    Started Jan 2014, very happy with the decision to come on board.

    Sales (Current Employee)

    ProsNothing like working for the industry leader. Great hardworking people at Genesys, lots of talent, lots of resources to help you to get your job done. Strong straight-speaking leadership. Recent cloud acquisitions make Genesys feel like a fast moving start-up. If you are smart, hardworking and talented and are bored at your current play, Genesys might be a good fit. And if you're in sales and you can hit it, you can indeed make beaucoup bucks.

    ConsFast moving and first three months are indeed like drinking out of a fire hose. Be ready to put in lots of hours developing domain expertise and figuring out various processes. Good news is you're working with very competent, hard working people who like to win as much as you do.

    Advice to Senior ManagementLove the emphasis on training and frequent updates from management on our competition, strategic direction, wins. Thanks for the focus on team building.

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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    2 people found this helpful  

    Great place to work!

    Senior Account Executive (Current Employee)
    Daly City, CA

    Pros- As a sales rep, Genesys offers what you want - an opportunity to make money. The product is rock solid and the company is not against its reps doing well.
    - the company follows a work hard / play hard mentality
    - execs are very approachable and will work with reps wherever needed to get things done

    Cons- due to demand and a recent ramp up of the sales team - resources can be stretched thin.
    - so much to do! (also filed under pro's)

    Advice to Senior Management- keep up the good work
    - streamline processes wherever possible to make things easier for reps

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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    Genesys HR Representative responded to this review May 23, 2014 EditDelete
    Thanks for the review! We appreciate you taking the time to write. We’ll definitely pass your comments about streamlining along to the team.
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    Poised for continued success!

    Anonymous Employee (Current Employee)

    ProsSolid product. Competent team. Strong focus on the customer. THE Leader in the market.

    ConsWe can do everything. Which can (at times) be a bit bewildering.

    Advice to Senior ManagementConsolidate products, process and paperwork. Make it easy for your employees to get work done and (much more importantly) make it easy for your customers to do business with you.

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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Genesys – Why Work for Us?

Genesys helps companies engage effortlessly with their customers, across all touchpoints, channels and interactions to deliver differentiated customer journeys, while maximizing revenue and loyalty. Since our inception… Full Overview

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