Genesys Reviews

Updated April 13, 2015
109 reviews filtered by
  • Any Location
  • Any Job Title
5.0
109 Reviews
Rating Trends
Recommend to a friend
Approve of CEO
Genesys President and CEO Paul Segre
Paul Segre
86 Ratings

109 Employee Reviews

Sort: Popular Rating Date
  1. Featured Review

    Helpful (5)

    Truly One of the Top 50 Places to Work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales in Daly City, CA
    Current Employee - Sales in Daly City, CA

    I have been working at Genesys full-time (more than 3 years)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    My fellow employees have such a passion about Genesys and the customer experience space, it is truly inspiring. The work life balance is good. The owners and executive team have the right balance between short-term and long-term objectives. We have made huge investments the last years into everything from R&D to Services to Marketing to Sales. People genuinely care about our customers, our partners, and their fellow employees. Paul Segre is a great CEO.

    Cons

    A lot of change has occurred the last 3 years and it will continue to occur so if yo du like change, Genesys might not be the place for you.

    Advice to Management

    Keep up what you are doing!

  2. Overall Good Company to work At

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Salesforce Consultant in Daly City, CA
    Current Employee - Salesforce Consultant in Daly City, CA

    I have been working at Genesys

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    Good work culture
    Good quality of work and experience
    Team and Management are professional and co-operative

    Cons

    Low pay scales, The company could review the market rates and match accordingly

    Advice to Management

    Consider market rates for salaries

  3. Helpful (1)

    Working at Genesys is like a dream come true. It's better than working at Google or Facebook!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Operations Analyst in Salt Lake City, UT
    Current Employee - Operations Analyst in Salt Lake City, UT

    I have been working at Genesys full-time (less than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    I truly feel this is the best company I have ever worked for. San Francisco office is awesome! They have ping pong tables, 20K+ coffee machines that make better coffee and hot chocolate than Starbucks itself. They bring fresh fruits like grapes, pears, plums, apples, and bananas every morning. They have free soda drinks and snacks. On Thursdays they provide hot lunches. Employees at Genesys are liberal, open minded and uniquely different. This really resonates well with me. Genesys embodies these values and celebrates being different far more than any other company I have worked at. Even the higher up managers are friendly and approachable. They have an open door policy. If you don't like something or have an idea, don't hesitate to speak to the manager at Genesys. They are very welcoming and love hearing you out. At the office, they support all of the cultural people that work here. We have groups from India, Russia, Ukraine, Italy, Germany, Spain, Japan, China, Brazil and others. So many techies and great people work here who really know what multicultural means. Genesys has high potential to grow in the next couple of years. I am really excited about my future here.

    Cons

    I really don't see any cons. I only wished Salt Lake City office was as big as San Francisco office.

    Advice to Management

    Keep the same spirit you currently have going at Genesys. Your employees are very happy and satisfied with the work-life balance that Genesys provides. Let's not lose that!

  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Helpful (1)

    Best place to work!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Human Resources in Miami, FL
    Current Employee - Human Resources in Miami, FL

    I have been working at Genesys full-time (more than 5 years)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Great Management Team
    Great Benefits
    Career Development
    Engaging Company Mission
    Desire of growth and improvement
    Best Company I've ever worked for

    Cons

    As any other company, there are opportunities and it is noticeable how management works non stop to improve identified opportunity areas.

    Advice to Management

    Continue the good job!

  6. Helpful (1)

    Great People. Fun learning environment. Good experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Genesys

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    Many knowledgeable and fun people to work with. I have learned a lot in the marketing department. Learned a lot of new skills and software.

    Cons

    The only con that I have about this company is that my commute is 3 hours(personal problem)

    Advice to Management

    My management is great. They do there best to help me and keep me busy with projects that help me learn.

    Genesys Response

    Mar 6, 2015SVP, Human Resources

    Thanks for writing and for the positive feedback. I am sorry to hear your commute is so bad - this is not an uncommon problem in an urban environment. However, many roles at Genesys are telecommute ... More

  7. Helpful (1)

    A satisfying place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Software Engineer in Daly City, CA
    Current Employee - Software Engineer in Daly City, CA

    I have been working at Genesys full-time (more than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Everyone here is very intelligent. It makes you feel good. People are all very sociable as well which means you can get a handshake and a smile every 5 steps around the office. Hours are flexible, time in the office is flexible, PTO is flexible making it much easier to start a family or work on side projects and hobbies. My direct management team is great to work with and we look out for each other.

    Cons

    Minor inconvenience of working with worldwide teams and customers at late or early hours (and mutually them with us).

  8. Great Experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Director of Finance in Daly City, CA
    Current Employee - Director of Finance in Daly City, CA

    I have been working at Genesys full-time (more than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Freedom and trust to do your job, great work environment, committed management.
    Would recommend highly to a job seeker.

    Cons

    The company is very entrepreneurial. not a bad thing but, you need to roll up your sleeves.

  9. Helpful (2)

    Genesys gets it

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Genesys full-time (more than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Genesys has gone out of their way to build new offices in multiple locations around the world for each of the companies that they've purchased. I know of one instance where they built two new offices for one company, when they could've easily shut down one of them. And these aren't dinky offices either - it's kind of a spare-no-expense, show new employees that this company is run by folks who have spent years in the trenches and are now paying it forward.

    Cons

    Would be great to see the pace of integration pick up, but also understand that it's about priorities. Keeping customers happy by not upsetting the status quo comes first; and that a lot of integration can, and probably should, happen organically.

    Advice to Management

    Keep leading by example.

  10. Great culture!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Account Executive in Denver, CO
    Current Employee - Account Executive in Denver, CO

    I have been working at Genesys full-time (more than 3 years)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Genesys is a great place to work for self motivated and highly energetic people. People are happy and enthusiastic about the solutions Genesys offers. Genesys is a true customer experience focused organization and cares about their customers. Tom Eggemeier, EVP Global Sales, is an excellent sales leader who is always willing to help in the sales process. He is enthusiastic and leads by example!

    Cons

    Would like the integration efforts to speed up.

    Advice to Management

    Continue to be transparent as the company grows.

  11. Helpful (2)

    Great company for peace of mind

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Contractor - Anonymous Contractor
    Current Contractor - Anonymous Contractor

    I have been working at Genesys as a contractor (less than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Solid management, great team work and a growing company. Genesys treats their employees like human beings and not robots. This promotes longevity with employment.

    Cons

    Would like to see more full time positions vs contract positions.

    Genesys Response

    Jan 9, 2015HR Representative

    Thank you for the positive review. It’s true that our employees tend to stick around - which we also think is an indicator we’re doing something right. We think that our “family table” approach is a ... More

Work at Genesys? Share Your Experiences

Genesys

 
Click to Rate
or

Your response will be removed from the review – this cannot be undone.