Genesys Reviews

Updated October 8, 2014
Updated October 8, 2014
176 Reviews
4.4
176 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Genesys President and CEO Paul Segre
Paul Segre
131 Ratings

Review Highlights

Pros
  • Extremely team oriented company; people are open to change; love the work life balance (in 8 reviews)

  • Easy going atmosphere, where people are always willing to help where they can (in 7 reviews)


Cons
  • The influence of Alcatel-Lucent while I was there was detrimental to the atmosphere of the team (in 11 reviews)

  • Constant lay-offs which contribute to the work-life balance issue (in 6 reviews)

More Highlights

77 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1.  

    Great corporate culture -- one team pulling together toward the corporate goals and innovation.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Marketing Manager in Daly City, CA
    Current Employee - Marketing Manager in Daly City, CA

    I have been working at Genesys full-time (less than an year)

    Pros

    Culture is very open-door, friendly, casual, and not as level conscious as many hjgh tech companies.
    Excellent top down messaging - you know where top management wants to go and where we stand so far on that journey,
    Virtual office works great and offers some time zone variety for supporting other employees in 80 other countries.

    Cons

    It's so casual that people often forget to use last names. if you're one of three Beckys, that can result in some email confusion.

    Advice to ManagementAdvice

    Keep it up! Keep innovating the org and portfolio as a way to adjust to customers needs. This focus molds Genesys to continue to be the top market leader in the customer experience sector.

    Recommends
    Positive Outlook
    Approves of CEO
  2.  

    Genesys Engenders Loyalty

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Genesys full-time

    Pros

    At a time when moving from company to company seems fashionable, Genesys engenders the deepest loyalty you might see in the software industry. There is a sincere focus on the welfare of the employee. Genesys works you hard, but honestly respects the employee's need to maintain a proper work-life balance by providing all sorts of work-style accommodations.

    Cons

    Direction the company is taking toward the cloud can seem daunting at times, but it is a clear and vital direction to take.

    Advice to ManagementAdvice

    Be sure to understand the basis for the good will your employees show you and maintain the support you have for promoting their welfare.

    Recommends
    Neutral Outlook
    Approves of CEO
  3.  

    A great environment to work in

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Genesys full-time (less than an year)

    Pros

    Great high tech company growing aggressively and hiring high quality people. Environment is fun and I am fairly compensated for what I do. There is a high quality level of people who work here that are vested in making Genesys successful

    Cons

    The organization has grown so fast it's difficult for us to keep up with the group with a strong infra structure. Genesys is trying to hire people to create these strategies and I am confident that they will get there.

    Recommends
    Positive Outlook
    No opinion of CEO

    Genesys Response

    Oct 16, 2014HR Representative

    Thanks for the feedback. It's true that we are are growing quickly and that does bring difficulties sometimes. We'll keep working on building sensible infrastructure to support our growth, and we ... More

  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review
  5.  

    I'm empowered to do the job.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Director in Chantilly, VA
    Current Employee - Director in Chantilly, VA

    I have been working at Genesys full-time (more than an year)

    Pros

    I feel empowered to address any obstacle, gap or frustration. I have a voice, I'm heard and respected by my peers and leadership. I always feel that my career can expand and take on new meaning. I also work with super talented and wickedly smart group of folks!!

    Cons

    We don't have enough hours in the day to do what we do best. Our business evolves quickly and a day is never the same.

    Recommends
    Positive Outlook
    Approves of CEO
  6.  

    Great Company with Passionate Employees

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Finance in Daly City, CA
    Current Employee - Finance in Daly City, CA

    I have been working at Genesys full-time (more than 10 years)

    Pros

    Global company doing some fantastic work for some of the best companies in the world. Fantastic management team focused on customer success. Incredibly flexible and dynamic company ideal for people who want to make a difference. Company is financially stable and continues to invest for the long term.

    Cons

    Incredible growth over the past few years with acquisitions and organic growth has created a lot of changes. Transitioning and change is always difficult but Genesys will be better positioned once the tactical portion of the work is complete.

    Advice to ManagementAdvice

    Continue to make our customers successful and continue to be the leader in our industry and hire the best people with this mindset.

    Recommends
    Positive Outlook
    Approves of CEO
  7.  

    Awesome company to work for, Leader in it's space, Opportunities to excel...

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Customer Success Manager in Chantilly, VA
    Current Employee - Senior Customer Success Manager in Chantilly, VA

    I have been working at Genesys full-time (more than 3 years)

    Pros

    Leaders in our industry, Great technology, Awesome people, Progressive HR policies and benefits, Seasoned managment, Virtual workforce culture, Entrepreneurial environment. All the right ingredients for those with the ambition to make a difference and contribute at a high level while being rewarded in the process. Love working and being a contributing team member at Genesys!

    Cons

    None unless one thinks hard work and being given challenging yet rewarding assignments is a Con...

    Advice to ManagementAdvice

    Keep our Mission and Values in front of everyone - we have the right stuff!

    Recommends
    Positive Outlook
    Approves of CEO
  8.  

    The trajectory of my career improved dramatically by coming to Genesys

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - CSM
    Current Employee - CSM

    I have been working at Genesys full-time (more than an year)

    Pros

    Great people working in a dynamic environment. This is an up and coming company with a robust suite of services that cover SMB to Enterprise markets. Genesys supplies best of breed solutions for Contact Centers of all sizes. I really enjoy working for this company.

    Cons

    The cloud division has been grown through acquisition and there has been a transition period converting legacy clients into Genesys clients, but that's to be expected.

    Recommends
    Positive Outlook
    Approves of CEO
  9.  

    A Great Company!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Genesys full-time

    Pros

    The best part about working at Genesys are the People! People are intelligent, creative and genuinely nice!
    Genesys has created a great community by hosting many different events that allow employees from different departments to meet and build connections.
    Genesys also gives back to the community with Make A Difference! Employees are able to volunteer for different events throughout the year.
    Genesys is also a place that encourages you to think outside the box. A place where you are heard and your opinion is valued!

    Cons

    Genesys has been growing so fast in the last few months that it has been a little overwhelming but with great co-workers, the adjustment has been good!

    Recommends
    Positive Outlook
    Approves of CEO
  10.  

    Strong Company with Great People

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Genesys (more than 10 years)

    Pros

    Genesys has a great working environment - they are employee focused and recognizes hard work. They promote internal training to ensure all employees have the skills needed on all aspects of their jobs. Genesys is heavily involved in the local community and also provide fun activities for all.

    Cons

    Many changes in the last year which are all positive but with change comes confusion especially with so many remote offices. Moral can be low at times due to internal re-org taking longer than expected but I know that is something that will definitely be fixed in the near future.

    Recommends
    Positive Outlook
  11.  

    Building a better world by unleashing the power of great customer experience!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Human Resources Manager
    Current Employee - Human Resources Manager

    I have been working at Genesys full-time (more than 10 years)

    Pros

    I know it's been said before but I'll say it again, Genesys is great to work for because of our Leadership team and the energy they have that filters down to all teams. Everyone works together to get end results.

    Cons

    With acquisitions comes uncertainty and in my position keeping morale high can be a slight challenge but manageable and results are good in opportunities to improve business.

    Recommends
    Positive Outlook
    Approves of CEO

Work at Genesys? Share Your Experiences

Genesys

 
Click to Rate
or

Your response will be removed from the review – this cannot be undone.