Genesys Telecommunications Reviews

Current Employee – been working at Genesys Telecommunications

Pros – The only benefit is that you learn Genesys apps.

Cons – No promotions, no recognition for hard work.
Technical Support Management does not have any value for quality work and
never supports in any movement within the company for a progress in career and creates obstacles by not giving appropriate genesys skills for development after any attempts to move within the company.

Advice to Senior Management – The company has technical support as part of it and not vice versa.
IMO,only dull people decide to stay in one place forever, others try to progress
and move forward and you should support their efforts because you wanted to hire smart people!

If you think that you've fooled everyone so far in giving them false hopes, experienced employees are leaving technical support which clearly shows a lot!

Rewarding the same employees over and over again and promoting them 2 to 3 times is great! Try rewarding other employees who have served you for years as well and see what a difference it will make!

No, I would not recommend this company to a friend