Genuine Parts Reviews

Updated May 14, 2015
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Genuine Parts Chairman, President, and CEO Tom Gallagher
Tom Gallagher
3 Ratings

8 Employee Reviews

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  1. commercial sales

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales in Portland, OR
    Former Employee - Sales in Portland, OR

    I worked at Genuine Parts

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    Pros

    Good benefits, profit sharing, insurance, 401 retirement and discount on parts purchases. Always something to learn and endless product offerings to sell.

    Cons

    Corporate mentality that is out of touch with the needs of their customers. The company could be 10x what it is if it had competent management and understood customer service.

    Advice to Management

    Poor management starts at the top down and the people at the lower rungs of the ladder can only be as good as the management above allows them to be. The business model is antiquated and lacks progressive vision.


  2. Helpful (1)

    Old company that is stuck in the 70's. Does not like change

    Current Employee - Bookkeeper in Norcross, GA
    Current Employee - Bookkeeper in Norcross, GA

    I have been working at Genuine Parts full-time (More than a year)

    Pros

    The hours are good and there is not much overtime during month end.

    Cons

    Compensation, Company culture is awful


  3. Helpful (3)

    Mixed bag for IT

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - IT Manager
    Current Employee - IT Manager

    I have been working at Genuine Parts full-time (More than a year)

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    Pros

    I'll borrow from some previous posts - as GPC has several different divisions and operations under its corporate umbrella, my feedback focuses on those at 3100 Wildwood in Atlanta. Among other groups, 3100 houses IT for the largest division, automotive parts (NAPA) and Shared Services (focused on network infrastructure).

    This is a very conservative, stable and well-performing company that has been in operation close to a century. As previously mentioned, salaries appear competitive with other Fortune 500 companies, and I agree that the time to negotiate salary and PTO is during the hiring process. The company pays a regular bonus to certain employees based on company and division performance (it is not tied to any individual metrics). Benefits and 401k are in line with other large companies; although, be prepared to wait 90 days to become eligible (not something that's clearly advertised during the hiring process). Work life balance really depends on the group or project that you report to and can vary widely with some groups working multiple weekends.

    If you're in an area of IT like Supply Chain, Financials (JDE, PeopleSoft), Business Intelligence, infrastructure, there are a lot of good and worthy projects as the company runs on its ability to manage parts distribution to its Distribution Centers, NAPA stores and other partners. For better or worse, the company had a culture of promoting from within, which means many employees have spent most of their career at GPC, or they're part of a recent wave of hires over the last 2-3 years. Although this has provided a pool of very tenured and knowledgeable employees on the business, the company is out of step with many current best practices especially with regards to IT and slow to change.

    Cons

    For those looking for an IT role in digital, ecommerce, application development, get clarity on what you will be working on and make sure it's a fit or think twice before joining . The company is years behind the competition, industry and best practices in this space and has outsourced the majority of this work to 3rd parties (especially the most interesting and engaging work). Most of the roles advertised in these areas tend to be focused more on operational and support activities rather than on designing and developing great applications and solutions. There appears to be little support for bringing more of this work in-house and IT spend and investment as a percentage of revenue seems low to comparably sized companies.

    On the people side, senior management has tried to make some strides in changing the culture and updating the processes, but this too has been a mixed bag. Corporate still wears ties, and it was only recently that jeans were permitted on Friday's only for IT. A one day a week work at home policy is being trialed for IT, but the process has been overly regulated out of fear of abuse which leads some to think that senior management doesn't trust it's managers or employees. The mix of career GPC 'lifers' and recent hires makes for a somewhat strange culture. Furthermore, the performance management process is a shambles with no clear direction on performance expectations, transparency of ratings, mentoring/coaching and training. Several quality people have recently left the IT organization due to poor leadership and management.

    Advice to Management

    Invest in your IT organization as a strategic asset and encourage innovation and change. Loosen the reigns and trust your employees to do the right thing. Train your mid-level managers on how to mentor and develop their people and provide clear and consistent expectations for performance.


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  5. A culture of negativity towards customers

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Genuine Parts

    Doesn't Recommend
    No opinion of CEO
    Doesn't Recommend
    No opinion of CEO

    Pros

    Strong company financially, with a large market share and long history of financial success.

    Cons

    The entire culture, from the top down, is one of arrogance when dealing with customers. I think the culture has been created over many years knowing NAPA store owners have limited options to go with someone else. Customers are treated with respect in-person, but then put down and talked about negatively behind closed doors. There is no respect for the customer.

    Advice to Management

    Respect your customers more


  6. Old School = Fool

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - District Sales Manager in Dallas, TX
    Current Employee - District Sales Manager in Dallas, TX

    I have been working at Genuine Parts full-time (More than 8 years)

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    Pros

    The people and customers I would say the product lines but all of you're competitors have the same lines some have better line.

    Cons

    Good lord where do we start?

    Top heavy in managers and most of them are lazy and arrogant. Even the new managers they are hiring adapt to this Old School management style two weeks into the job.

    Politics run all over the place and there are so many layers of management you don't know who's ass to kiss to get ahead in this place. (I am not an ass kisser so that's why I am stuck)

    People are not promoted for knowledge and job performance, they are promoted if they fit the network.

    Practices and tools in this company are so out dated it is laughable. I had a meeting with a competitor that is so far ahead of NAPA/GPC it was astounding. CRM is a joke cataloging is a joke the management is a joke.

    Advice to Management

    Get into the end of the 20th century at least!!

    Who cares if your NAPA others have passed you by.


  7. Glad Its Over

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - P W R in Coppell, TX
    Former Employee - P W R in Coppell, TX

    I worked at Genuine Parts full-time (More than 10 years)

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Decent pay. 40 Hour week.You can hook up with some good friends. Not much else.

    Cons

    Use to be for the employees,now just for them. Their traning leaves something to be desired.They train a few hours,then your ouwn your own. When you retire certain people get acknowledged .I did not. Only 1 person called me to say happyretirement,while others received gift cards. My feelings were hurt to no end! Will not go to NAPA ever .

    Advice to Management

    Be more open with your employees. We hear things from the rumor mill that is not addressed.


  8. Great place for the timid and unambitious

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Genuine Parts

    Disapproves of CEO
    Disapproves of CEO

    Pros

    - Financially stable
    - Never a difficulty scheduling time off
    - Compensation and incentives are fair, clearly defined
    - Difficult to get fired

    Cons

    - Status quo reigns supreme. Business model is a dinosaur attempting to stave off extinction with band-aids. creativity is always treated with hostility.

    - Promotions, when available, are rarely posted and always given on social standing before credentials

    - Management exists to defend management at all cost. HR bureaucracy exists to blame the victim and sweep management's serious violations under the rug. If it isn't criminal, the company doesn't care.

    - No accountability at the district level at all. "Atlanta" (HQ) is always the scapegoat

    - Compensation package, while mostly fair, has been severely pruned in recent years.

    Advice to Management

    Modernize. Recruit from outside the organization. Take employee complaints seriously.


  9. An unethical, disrespectful, and unrewarding work environment!!

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Project Manager
    Current Employee - Project Manager

    I have been working at Genuine Parts

    Doesn't Recommend
    No opinion of CEO
    Doesn't Recommend
    No opinion of CEO

    Pros

    - Stable company
    - Good benefits
    - Great location

    Cons

    - Good ole boy culture is very much alive
    - No career advancement opportunities
    - Incompetent people are promoted / hired
    - Unethical and dishonest management
    - Little to no accountability
    - Employees are disrespected and not valued
    - Unstructured and chaotic work place

    Advice to Management

    - Listen to and value the employees with years of experience at the company.
    - Stop doing the perfunctory employee surveys without taking genuine action.
    - Provide the employees monetary rewards when record sales quotas are exceeded instead of the barbeque & pasta lunches.



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