Giant Eagle

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Giant Eagle Reviews in Pittsburgh, PA

Updated November 13, 2014
Updated November 13, 2014
356 Reviews
3.2
356 Reviews
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Giant Eagle CEO Laura Karet
Laura Karet
107 Ratings

Review Highlights

Pros
  • Great work/life balance; ability to work from home when needed (in 10 reviews)

  • They do have an excellent benefits package that they offer to their part-time employees (in 18 reviews)


Cons
  • It is virtually impossible to get a full time position (in 26 reviews)

  • Everyone in the company is miserable with upper management (in 15 reviews)

More Highlights

33 Employee Reviews Back to all reviews

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  1. 1 person found this helpful  

    Get More For less

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Field Service Engineer in Pittsburgh, PA
    Former Employee - Field Service Engineer in Pittsburgh, PA

    I worked at Giant Eagle full-time (more than 3 years)

    Pros

    Pay Medium, Benefits good, Field work fun, Flexible time management,

    Cons

    Hourly was outstanding, salary is exploited, no comprehensive gameplan for for inrastructure, throw money out the window on projects and then cry the blues on budget,

    Advice to ManagementAdvice

    Take the time to find out the technical details before throwing money at a problem.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  2.  

    Giant Eagle needs to change, and fast!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Grocery Clerk in Pittsburgh, PA
    Former Employee - Grocery Clerk in Pittsburgh, PA

    I worked at Giant Eagle full-time (more than 8 years)

    Pros

    The only pros are that some management are true professionals, that are fun, and good people. They do their best to make an abysmal job bearable. If you work in a union store, you do receive health benefits at low cost, and free if you are part time (after a year and two years respectively). There is room for advancement into management, and to the corporate world, and they do look at internal applicants before filling outside applications. Working here for 8 years was a good thing, this motivated me to go back to college and finish my degree, so I would not have to work a position like this in the future.

    Cons

    If you like your weekends off and the ability to enjoy any holiday, don't work here. The customers are rude, the store leader will bend over backwards for customers, but not employees, even when a customer is blatantly wrong, or a repeat offender. After doing some detective work, I was able to find out that a lot of coworkers are on some sort of medicine to control blood pressure, depression, or anxiety disorders. It seems that if you work there greater than 10 years, you too will be taking something of the like. I'm glad I was able to leave shy of 10 years, and avoid health issues. I was fortunately able to read the writing on the wall and leave when I did.

    The ability to do the same, or more productivity with less people is a daunting task. I feel bad for my former managers are they are nice people, but are being hamstrung by corporate and the store leader in receiving more employees. Morale is below terrible, management is looking to move outside of the company, and employees are leaving rather quickly, it is a sinking ship! To be quite honest, in the time since I have quit, I feel like a human being again, and not a doormat.

    Advice to ManagementAdvice

    Be your own grocery store, do not try to copy other chains in the country. I would strongly encourage corporate to really re-think about the frequency of employee satisfaction surveys. An Undercover Boss type situation would be ideal, as it would ultimately increase morale and sales. Follow the lead of marketplace leaders such as Wegman's (they are number one in the country for a reason), but do not copy them 100%. Keep up with emerging trends in the marketplace in a timely fashion. Adopting a gourmet cupcake program when sales of these items are dropping nationwide is not a good idea.

    There is a lot of disconnect between corporate and the stores, the communication is horrible. 90% of problems stem from poor communication! Having a lot of new initiatives is a good thing, but Giant Eagle gets carried away. Eat the sandwich one bite at a time, do not bite off more than what you can chew.

    I have traveled quite a bit on my own time during vacations, and have visited many other grocery stores, and I've learned a few things (after speaking to their management). Make employees the first priority, when this happens, the employees will be happy to be there, and provide service that is exceptional, all of the time, and sales will reflect this. The customer first approach is dead.

    Have a dedicated trainer in every store, their sole purpose will be to train all of their employees to be real "experts," not what Laura says they are. The trainer should be able to train all of the employees in customer relations, troubleshooting problems, minor conflict resolution, and how to empower fellow employees. The actual job training (ringing a cash register, or stocking shelves can be left to a department manager, or a clerk that has been there for a while).

    Having a dedicated HR representative in each store needs to become the norm again. Having to track down a HR representative to fix a pay error two days later is not a good business practice. When each store had an HR coordinator/manager, problems were easily identified, and corrected. Within the bigger stores, this needs to happen immediately. Having an HR manager bouncing between a few stores, makes them lose touch with the employees at a particular location, having them overworked, and nearing burnout is not a good thing.

    I would also encourage management to have satisfied customers call the 1-800 number at the bottom of the receipt or at least speak to the Store Leader to pass along compliments. This does happen, but not as frequently as they would like. I know a lot of the calls placed to this number are for complaints, having them call for a good reason will make somebody's day!

    There are no appreciation events held on any timely basis. Employees need these sorts of events more frequently. When I first started working at Giant Eagle, these events were the norm, not the exception. When I left, luncheons, celebrations and the like were the exception, and when put together, they were last minute, and laden with junk food. Have a nice catered event, so the Prepared Foods staff can enjoy the luncheon. I would also recommenced to have these events at least twice monthly, and to cover all shifts.

    I did manage to work night crew a few times, and their treatment was terrible. Any sort of appreciation and or morale events were not passed along to these unsung heroes of the store. These folks really bust their backsides to get the store into shape for the morning. Giving these folks cold pizza and leftover cake is not a reward. Make these people feel genuinely appreciated and that they are needed. They certainly do need it.

    Giant Eagle will have to step up their sales strategy to match different customers. The younger affluent crowd will spend the extra money for a quality or new item. The older folks, or those with less disposable income, will spend what they need to, and not much more. Trying to hawk a specialty item to some of the older folks is a waste of time, they want white bread, bologna, and Islay's chipped ham. Trying to get these folks to change their preferences is a losing battle. As a younger consumer, I prefer to try newer and better products.

    Piggybacking off of what I just mentioned, Giant Eagle is facing a major problem in the Greater Pittsburgh area, and that is their client base. With many older people in the area, their client base is slowly either moving South or West or are dying. If you want a perpetual existence in the area, you must start aggressively marketing to the younger crowd, or you will face ever decreasing sales.

    I desperately hope somebody from corporate reads this...

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  3. 1 person found this helpful  

    Strategic vision is lacking

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Marketing Manager in Pittsburgh, PA
    Former Employee - Marketing Manager in Pittsburgh, PA

    I worked at Giant Eagle full-time (more than 5 years)

    Pros

    Opportunity to move up and around and learn many different sides of the business. The convenience store side is a juggernaut with a smaller team.

    Cons

    We were told we had a record profit, but missed target, and the layoffs began. Supermarket side is slow to move, and the experience that has made it so successful is also what holds it back from innovating.

    Advice to ManagementAdvice

    Own your place in the market or invent a new one, but stop trying to be Tesco, Kroger, Wegmans, etc.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
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  5.  

    Started out great, ended up "meh."

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Programmer Analyst in Pittsburgh, PA
    Former Employee - Senior Programmer Analyst in Pittsburgh, PA

    I worked at Giant Eagle full-time (more than 5 years)

    Pros

    Flex time was great, partial work from home was awesome, regular merit increases, company-wide performance bonuses were a great perk.

    Cons

    IT Management didn't buffer work requests from Marketing. Continually moving the goalposts made it impossible to not be in crisis mode all the time. Work from home is taken away depending on projects, whether or not you're collaborating with other developers.

    Recommends
    Neutral Outlook
    No opinion of CEO
  6. 1 person found this helpful  

    Lots of talk with little follow through

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Distribution Supervisor in Pittsburgh, PA
    Former Employee - Distribution Supervisor in Pittsburgh, PA

    I worked at Giant Eagle full-time (more than 5 years)

    Pros

    Good people to work with. Some advancement in career. Over time pay for holidays. Decent hours if you're lucky enough to get them.

    Cons

    Low ball salaries. Upper management plays favorites. Lots of talk with change with little action. Management won't make hard but necessary decisions.

    Advice to ManagementAdvice

    Pick a company vision and stick with it, stop changing company initiatives and identity every year. Perhaps create something on your own, and stop using other company's styles?

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  7. 1 person found this helpful  

    An 'ok' starting point

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Front End Cashier in Pittsburgh, PA
    Former Employee - Front End Cashier in Pittsburgh, PA

    I worked at Giant Eagle part-time (more than an year)

    Pros

    Good first job for those in high school, flexible hours, easy work, wonderful co-workers, fun work environment

    Cons

    Low-pay, in-existent benefits, poorly handled asking for time-off when my cousin unexpectedly passed away, no on-going training, filthy, no first aid for employees injured on the job when I was there (private store owner made us buy our own band-aids/disinfectant when we would get cut off of the belts)

    Advice to ManagementAdvice

    For your independently owned stores, please make sure that that the owners are paying their employees adequately and providing benefits. Also, please make sure that their first aid kits are stocked. Employees should not have to buy first aid items from the store when they are hurt on the job!

    Recommends
    Neutral Outlook
    No opinion of CEO
  8.  

    Front end Coordinator

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Front End Coordinator in Pittsburgh, PA
    Former Employee - Front End Coordinator in Pittsburgh, PA

    I worked at Giant Eagle part-time (more than an year)

    Pros

    The people I worked with were very nice.

    Cons

    No upward mobility and management is not friendly

    Advice to ManagementAdvice

    Learn employees names

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  9. 1 person found this helpful  

    For minimum wage, they expect a lot

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Cashier in Pittsburgh, PA
    Former Employee - Cashier in Pittsburgh, PA

    I worked at Giant Eagle full-time (more than an year)

    Pros

    You will always get hours because people constantly quit. You can do your grocery shopping after work so that is convenient. Some stores have unions.

    Cons

    You are expected to do more than in the job description every single day and you still only get paid minimum wage.

    Advice to ManagementAdvice

    Please hire more people so that your employees are not overworked and perhaps raise the starting wage so that you can hire in quality employees who will do their jobs. You get what you pay for!

    Recommends
    Neutral Outlook
    No opinion of CEO
  10. 1 person found this helpful  

    Great company to work for, for the most part

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Pharmacy Technician in Pittsburgh, PA
    Former Employee - Pharmacy Technician in Pittsburgh, PA

    I worked at Giant Eagle full-time (more than 3 years)

    Pros

    They offer 401K matching, able to get plenty of hours, got regular raises, company has lots of activities and raffles and contests and such that are great, enjoyed working with my boss

    Cons

    Didn't receive all the training I should have when I started

    Advice to ManagementAdvice

    Make sure new hires rdceive all the training they deserve

    Recommends
    Positive Outlook
  11.  

    Good start, but...

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Bakery Clerk in Pittsburgh, PA
    Current Employee - Bakery Clerk in Pittsburgh, PA

    I have been working at Giant Eagle part-time (more than an year)

    Pros

    Flexible hours
    UFCW Local 23
    Team Leaders work with you to correct any issues that arise
    Good start if you are in school (college/university)
    Opportunities to move up in management

    Cons

    Low wages to start ($7.45 for some positions)
    Hours for part-time employees can be cut as low as 16-20 hrs a week
    Have to work some 10+ years to make at least $11 an hour
    Customers can be rude sometimes

    Advice to ManagementAdvice

    If hours are somewhere around 24-30 hrs a week for part-time employees, everything would be covered and everything could be done in a more efficent manner. 4-5 hour shifts are gonna hurt the employees because they can be overworked trying to get everything done on time. If they're burned out enough, work begins to slack and it can have a domino effect on everything down the line.

    Recommends
    Neutral Outlook
    No opinion of CEO

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