Giant Eagle
3.1 of 5 260 reviews
www.gianteagle.com Pittsburgh, PA 5000+ Employees

Giant Eagle Reviews

Updated Apr 9, 2014

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3.1 260 reviews

                             

67% Approve of the CEO

Giant Eagle Interim President & CEO Laura Shapira Karet

Laura Shapira Karet

(67 ratings)

56% of employees recommend this company to a friend
68 Employee Reviews Back to all reviews
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It is OK

Anonymous Employee (Current Employee)

I have been working at Giant Eagle full-time for less than a year

ProsGood Benefits and training programs.

ConsPoor Work/Life balance for the pay.

Advice to Senior ManagementPay more or at least be honest about "required hours."

Yes, I would recommend this company to a friend – I'm not optimistic about the outlook for this company

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Giant Eagle is a great place to work if you want health insurance.

Cash Office and Customer Service Desk (Former Employee)

I worked at Giant Eagle part-time for more than a year

ProsThey offer good insurance plans for anyone who works at least 20 hrs. per week for a year.

ConsThe cooperate atmosphere can by trying at times because there is a set of strict rules that must be followed and the rules are not tailored to each store. Customer needs and expectations at a store in Pittsburgh may be a lot different than their needs and expectations in a small town. There is no leeway and that can lead to having very frustrated customers.

Advice to Senior ManagementThere should better training on how to know what rules to strictly adhere to and which ones can be more flexible. Just because a customer has shopped there for 15 years and wants to return a product with no receipt, you let that customer, and when it is a newer customer you don't. Rules should be the same across the board or not even exist to help the workers know what is acceptable and what isn't.

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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Underpaid but Excellent Environment

Front End Coordinator (Current Employee)

I have been working at Giant Eagle part-time for more than a year

ProsTeam members are friendly with one another. There are many health and wellness incentives. Customer service is emphasized and perks for employees such as free items and discounts exist.

ConsThe pay is dismal. There are no pay raises with several promotions (such as from cashier to front end coordinator or from coordinator to service desk).

Advice to Senior ManagementThis company is losing good people due to the pay issue. Recognize that other companies are paying more and the competition won't steal your human resource assets.

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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Good start, but...

Bakery Clerk (Current Employee)
Pittsburgh, PA

I have been working at Giant Eagle part-time for more than a year

ProsFlexible hours
UFCW Local 23
Team Leaders work with you to correct any issues that arise
Good start if you are in school (college/university)
Opportunities to move up in management

ConsLow wages to start ($7.45 for some positions)
Hours for part-time employees can be cut as low as 16-20 hrs a week
Have to work some 10+ years to make at least $11 an hour
Customers can be rude sometimes

Advice to Senior ManagementIf hours are somewhere around 24-30 hrs a week for part-time employees, everything would be covered and everything could be done in a more efficent manner. 4-5 hour shifts are gonna hurt the employees because they can be overworked trying to get everything done on time. If they're burned out enough, work begins to slack and it can have a domino effect on everything down the line.

Yes, I would recommend this company to a friend

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I worked at a franchised store, your experience may vary.

Customer Service Representative (Former Employee)

I worked at Giant Eagle part-time for more than 3 years

ProsDepending on your position, the hours can be flexible. Worked with a lot of great coworkers. It was a good first job in high school. Try to work at a corporate store if possible.

ConsManagement was big on public humiliation and was unprofessional at times. Raises were infrequent and learning a new job rarely yielded more than a .10 raise.

Advice to Senior ManagementValue your employees and they will work harder for you.

Yes, I would recommend this company to a friend

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Mixed Bag

Anonymous Employee (Current Employee)

I have been working at Giant Eagle

ProsIt is very nice to have flexible work arrangement that allows working from home when needed, good medical and retirement benefits, very loyal to high performers, diverse projects focused on growing the business, foodie paradise.

ConsVery resistant to change, extremely poor vacation/sick time benefits, extremely low on their initial offer with little willingness to negotiate competitively.

Advice to Senior ManagementIt's hard to improve something when it constantly insists on going at the speed of light. Fast is not always best when looking at process improvement.

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GetGo D-Site

Fuel Station Attendant (Former Employee)
Cranberry Township, PA

I worked at Giant Eagle full-time for more than a year

ProsDecent starting pay, 10% store brand discount was nice, management was around relatively often but remained pretty laissez-faire, a lot of incentives with other businesses like gyms and cell phone providers that offered discounts, opportunities for career advancement *if you were willing and able to transfer stores*

ConsLike most minimum and low wage jobs there was a high rate of employee turnover; with 18 months I was one of the longest employees at my location and would've stayed longer had I not moved out of the area. As a smaller location than many, there were not many opportunities for upward movement in-store.

Yes, I would recommend this company to a friend

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Some of the best moments of my working life; some of the worst moments of my life

Cashier (Former Employee)
Pittsburgh, PA

I worked at Giant Eagle part-time for more than 5 years

ProsThey have great benefits after you've been there for about a year or so.
Like any other job, some co-workers were like family, and I mean that positively.
It beats not working or on the street without the ability to pay rent.
It taught me that I could work under any conditions with a diversity of people.
A paid week's vacation or vacations based on time worked.

ConsThe misconception from customers that we're beneath them as human beings.
Long hours, which can be considered a plus or minus
Employment is like an open door; there are some favorites, and sometimes the family aspect has hatred in it.
Stress, stress, and stress to perform.
Low wages; burn out.

Advice to Senior ManagementTreat us all with respect, especially if we are trying our best. There are of course, workers who do not care as in any job, but many do if management, especially in upper levels, cared enough to groom them. (My statement is not universal, but it may apply in various areas.)

No, I would not recommend this company to a friend – I'm optimistic about the outlook for this company

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Ok, bad hours, quarterly raises

Cashier (Former Employee)
Parma, OH

I worked at Giant Eagle part-time for less than a year

ProsRegular raises
Union
Nice management
Never wanted you to work a minute you weren't paid for

Cons3-4 hour shifts, 4 days a week.
Only was ever scheduled 14 hour a week

Advice to Senior ManagementDon't overhire high school kids.

No, I would not recommend this company to a friend – I'm optimistic about the outlook for this company

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Middle of the Road

IT Developer (Former Employee)
Pittsburgh, PA

I worked at Giant Eagle full-time for more than 10 years

ProsMostly friendly co-workers. Close to market rate on pay

ConsLimited chance to change the way of doing business

Advice to Senior ManagementYou used to be an employer of choice. Now you are like any other corporate giant. Consider where you have gone

Yes, I would recommend this company to a friend

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Glassdoor is your free inside look at Giant Eagle reviews and ratings — including employee satisfaction and approval rating for Giant Eagle CEO Laura Shapira Karet . All 68 reviews posted anonymously by Giant Eagle employees.