Gilt Groupe Reviews

Updated June 14, 2015
11 reviews filtered by
  • Any Location
  • Any Job Title
  • Any Status
Employment Status

Reset
1.0
Rating Trends
Recommend to a friend
Approve of CEO
(no image)
Michelle Peluso
0 Ratings

Pros
  • Awesome products on website with employee discount (in 8 reviews)

  • Exciting, fast-paced environment that fits both tech and fashion cultures (in 8 reviews)

Cons
  • Culture did not promote any work-life balance (in name only) which is fine if you're under 30 (in 8 reviews)

  • Office politics have become very catty and difficult to navigate (in 4 reviews)

More Pros and Cons

11 Employee Reviews

Sort: Popular Rating Date
  1. Helpful (4)

    Goodbye Gilt

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in New York, NY
    Current Employee - Anonymous Employee in New York, NY

    I have been working at Gilt Groupe full-time (More than a year)

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    You can learn a lot if you are willing to work very hard and long hours. Enployee discount is generous as well as unlimited vacation. Trys to be transparent with employees at bi weekly company wide meetings.

    Cons

    The business model doesn't make sense anymore. Senior management plays favorites and it is impossible to move up unless you are "chosen". can be challenging to do your job efficiently with all the layers of approval needed to get things done.


  2. Helpful (6)

    Uncertain Future

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in New York, NY
    Current Employee - Anonymous Employee in New York, NY

    I have been working at Gilt Groupe full-time (More than 3 years)

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Working at Gilt you will meet great coworkers, experience a casual dress policy and have access to a liberal employee discount (not applicable to designer items). Also, promotions, enhanced job security and an ever-increasing network are all attainable through attrition.

    Cons

    Gilt is in desperate need of core-shaking intervention, but no one seems posed to make the necessary changes. Nepotism runs rampant. There are many over-promoted, under-qualified and apathetic members of management who have positions of authority (including high salaries with bi-annual bonuses) because of their relationships with members of the Executive Team. Morale is low, and attempts to appease the workforce often fall short. Further, while the Executive Team expresses a somewhat clear plan for development, execution is lacking. Direction changes regularly and all too often key employees resign before plans come to fruition. Moreover, no one will admit and openly discuss failures. Consequently, instead of learning from our challenges, we spend more time explaining away issues and justifying an unplanned result than moving forward.

    Advice to Management

    Take a close and unbiased look at members of the management team. Do they inspire their team? Do they contribute significantly to the overall success of the business? No one benefits from inept managers who remain in place. Identify key employees that are not in management positions and provide them with a clear path for career development. Review more closely the determination of promotions, pay and bonus compensation. Increase transparency and set more realistic plans for future growth. Most employees would appreciate frank conversations over sterilized presentations. LISTEN TO FEEDBACK!!!! Many issues are continually reported to management but change does not occur.


  3. Helpful (5)

    was a crazy place to work

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Software Engineer in New York, NY
    Former Employee - Senior Software Engineer in New York, NY

    I worked at Gilt Groupe full-time (More than 3 years)

    Doesn't Recommend
    Negative Outlook
    Doesn't Recommend
    Negative Outlook

    Pros

    decent salary employee discounts on expensive clothes minimal supervision certain C level execs try to do the right thing excellent creative production team (photos, retouching, etc) fun to be in a tech business with non-tech components (warehouse, photo studio, etc) good parties cooler employees than most tech companies more diverse than most tech companies

    Cons

    massive employee churn - engineering team totally replaced 3 times in 18 months chaotic changes in direction. tech stack also completely changed 3 times in 18 months horrible work life balance nepotism - many VPs and managers seemed to be buddies from former jobs many incompetent managers, some with seriously erratic behavior certain execs seemingly "for show" , they showed up for big all hands meetings but were rarely seen at the office started with a good office, moved to a horrible temp office, then finally to a pretty bad perm office inappropriate romantic relationships between certain managers and employees flash sale business model is doomed competitors already had successful exits

    Advice to Management

    nothing really, it is too late now


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Helpful (8)

    Will give you thick skin and prepare you for better opportunities to come.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Business Development in New York, NY
    Current Employee - Business Development in New York, NY

    I have been working at Gilt Groupe full-time (More than 3 years)

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    You will meet cool people and make good friends. Go out drinking after work and enjoy a well stocked pantry. Sporadic but fun activities for employees and a good place to learn. It is interesting to see and learn the behind the scenes of a .com and the bi-weekly meetings are fantastic to understand the health of the business. A nice office (which is great to bring people to) and you have the ability to work from home (if you have an understanding manager). There is no vacation policy (although the majority of people don't actually have time to travel) and you get a decent employee discount (not on high-end designers). Finally, this place provides you with a good launching pad to work with both the best of them and worst of them in order to prepare you for other opportunities.

    Cons

    If you notice the positive reviews are from employees who work in the distribution centers or tech. They have completely different types of management. The majority of the teams have managers that aren't qualified to manage and lead other people (hence the high turn-over within many teams). You will get more work accomplished if the people who need to do your work like you on a personal level. Management pushes you to close deals but don't provide you with the support needed to accomplish those goals and the other teams fight you on everything instead of working towards a common goal. You have people in position of directors that have no experience within the particular field they oversee and do a great job of faking it and taking credit for other people's work. The executives are so swamped that they don't seem to understand the issues within certain teams and are ok with just the status quo. The growth development is just not there.... people get promoted based on their relationship with the head of the department and their exterior presence... promotions have not been merit based which is sad because there are people that have been there for years and have done great things but drew the short straw with management thus they remained stuck.

    Advice to Management

    Involve your team members in decisions that will impact the team, especially if it will impact the team members that will be forced to carry out those decisions. Please hire people who actually care about the growth of the people who report to them and who don't just care about their personal development or fake a happy attitude to please the executives. Put in place measures within the HR team so that when employees express their concerns action is taken - there is a bad habit of HR speaking with many people to get a grasp of what's going on with certain departments but sadly nothing is ever done to fix the situation - the bandaid method does not work here when money is at stake. More importantly put people in HR who belong there and who actually hear what the employees are saying and are not dictating a response back from a manual they were forced to memorize. If you see that more than 2 members have resigned from a team, take a deep look at the core issues instead of replacing the bodies... because the issue is from the management team. There is also a huge divide in salary - there are people who make more simply because of a graduate degree that haven't necessarily contributed to the bottom line and you have people who have put in their blood, sweat and tears and do not make industry average. The areas of the organization that needs transparency, democracy and better management are Marketing, Business Development and Merchandising... these teams have had the best talent and have not done enough to retain them.


  6. Helpful (3)

    Cool place to work, will learn a lot, sadly wrong management

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Business Development in New York, NY
    Former Employee - Business Development in New York, NY

    I worked at Gilt Groupe full-time (More than a year)

    Doesn't Recommend
    Negative Outlook
    Doesn't Recommend
    Negative Outlook

    Pros

    Gilt has it going for itself that it was the first in the market in the flash-space. One of the good benefits is the employee discount although its restricted from the really really good stuff. Nice office, Apple computers/laptops and nicely stocked kitchen. You will meet nice people that will likely become great friends for years to come. Your experience will vary drastically based on the department you are in - by far tech, customer service and distribution are the teams with the most solid leadership and good structure.

    Cons

    While this organization has the opportunity to increase revenue, traffic and optimize on it's notoriety they will be hindered by putting in place management that lacks direction, compassion, respect and expertise in their field of management. There are various teams within the org that have the most turmoil (creative, biz dev), which you can see based on the turnover in the last 12 months. The organization does not do enough to retain strong talent who have developed and closed business for the company. They allow people to be placed in director or above positions that have no business managing people. Unfortunately, some team leaders do not foster a trustworthy or positive work environment instead they fuel gossip and do not tackle situations head on (and/or relay their own message in order to push their agenda). I've never worked at a place where a manager would be ok with not having his/her employees getting along. They continue to retain managers who have lost more than one employee in their tenure yet no one seems to be looking at the reasons why and instead they rush to fill the position with yet again an incorrect body. More importantly they seem to put people in management positions as placeholders because they look good just sitting there or because they have a friendship with the head of the department.

    Advice to Management

    If you want to increase moral and decrease turn over please take the opportunity to listen to the employees who have voiced concerns about the work environment and management in the past. The problem is also that employees don't feel like they can't trust HR because they don't seem to bring resolutions to reocurring issues. There has been growing resentment with many employees feeling that they don't make enough or at least comparable to other team members in similar roles. Many teams have lost 2 or more employees in the last year which should be a red flag however the managers in place are unfazed because they have established a strong enough relationship with the head of the team in order to continue getting by; by just doing the bare minimum. Please take the time to truly listen to the concerns of the members within each team because then you will truly weed out the people who aren't positively affecting the growth of the business. Promotions should be merit based and not friendship based.


  7. Helpful (6)

    If you are not management or HR you really do not exist there.

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Gilt Groupe

    Pros

    Positions are not too physically demanding.

    Cons

    People are not treated with respect and it shows in morale. Jobs have very poor ergonomics. HR needs a training course on respect and doing their jobs professionally.

    Advice to Management

    Make sure all workers are valued equally because it takes ALL workers to make a company a successful one.


  8. Helpful (2)

    Customers were great, management not so much

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Portland, OR
    Former Employee - Customer Service Representative in Portland, OR

    I worked at Gilt Groupe part-time (Less than a year)

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Customers were generally great to talk to and work with, and fellow reps were pretty easy going, hardworking, and fun to be in the trenches with.

    Cons

    Management is awful. Just awful. There were many policies that required management to sign off and approve of prior to making things happen, yet management (20 something hipsters, most of them) was almost always unresponsive or didn't respond in a timely manner, and would regularly contradict policies by telling you to decide for yourself and act put out that you had the gall to ask something so stupid. Always had time to breathe down your neck for calls that exceed five minutes though. A very demoralizing experience, working for Gilt. Oh, and everything I ever bought from Gilt was junk that broke within days.

    Advice to Management

    Clear out the kids running the ship because they drive away all of the grown ups who actually care about the customers.


  9. Ship/pack dept is horrible

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Louisville, KY
    Former Employee - Anonymous Employee in Louisville, KY

    I worked at Gilt Groupe full-time (Less than a year)

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    none really, other than you get a discount off the stuff they sell but so do online customers

    Cons

    You had a lot working against you in packing and you to make rate you had to make your own boxes and pack everything a certain way, always got sent home early and you couldn't go to another dept to work , you had to go home

    Advice to Management

    You will need to be more people friendly and listen to what your employees tell you


  10. Helpful (1)

    Chaotic and falling apart

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in New York, NY
    Former Employee - Anonymous Employee in New York, NY

    I worked at Gilt Groupe full-time (Less than a year)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Free Stumptown coffee and cereal, decent employee discount, camaraderie among junior staff, everyone gets laptops, convenient location next to the 6 train.

    Cons

    Aloof management with little knowledge or care about what their teams are going through, lack of strategy or scalable business model leads to constant shifts in direction, lack of processes and constant turnover leads to frequent fire fighting, poor morale as everyone looking for another job

    Advice to Management

    Spend more time trying to really understand from the ground level what's going wrong. Be honest about the problems of the company, including the culture, and how you will fix them


  11. Helpful (3)

    No one is set up for success

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in New York, NY
    Former Employee - Anonymous Employee in New York, NY

    I worked at Gilt Groupe

    Doesn't Recommend
    Disapproves of CEO
    Doesn't Recommend
    Disapproves of CEO

    Pros

    Employee discounts on Gilt merchandise. Quarterly allowance to use on Gilt.

    Cons

    Company lacked clear focus or consistent vision. An extremely top-heavy organization, Gilt was filled with incompetent senior execs who lacked basic experience in consumer internet and ecommerce. The result was a chaotic and toxic environment where self righteous VPs made unreasonable and asinine demands that were completely unreasonable and created a series of distractions. The ratio of "talkers" to "doers" at Gilt was astonishing.



Showing 11 of 103 reviews
Reset Filters
RSS Feed </> Embed

Your response will be removed from the review – this cannot be undone.