Gilt Groupe Reviews

Updated September 9, 2014
Updated September 9, 2014
78 Reviews
3.5
78 Reviews
Rating Trends

Recommend to a friend
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Michelle Peluso
21 Ratings

Review Highlights

Pros
  • Awesome products on website with employee discount (in 8 reviews)

  • Exciting, fast-paced environment that fits both tech and fashion cultures (in 8 reviews)


Cons
  • Culture did not promote any work-life balance (in name only) which is fine if you're under 30 (in 8 reviews)

  • Office politics have become very catty and difficult to navigate (in 4 reviews)

More Highlights

14 Employee Reviews Back to all reviews

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  1. 1 person found this helpful  

    very political environment

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Financial Analyst in New York, NY
    Former Employee - Financial Analyst in New York, NY

    I worked at Gilt Groupe as a contractor (less than an year)

    Pros

    great learning opportunity especially at a rapidly growing business with interesting business model

    Cons

    supervisors or management do not tell you upfront if they are unhappy with something (very difficult to put up with when you are entry level), every one else at the office knows and it becomes very high school. a lot of office politics.

    Advice to ManagementAdvice

    be open to those you are managing

    Doesn't Recommend
    Positive Outlook
    Approves of CEO
  2. 1 person found this helpful  

    Too much too fast

    • Comp & Benefits
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Gilt Groupe

    Pros

    Flexible upstart feel if in the right department/role

    Cons

    Middle/lower management are legacy production people that do not understand any part of how things work. Uptight schedules, poor communication, low pay for comparative jobs at other company.

  3.  

    Must be SHADY to work for Gilt

    Current Employee - Customer Support in New York, NY
    Current Employee - Customer Support in New York, NY

    I have been working at Gilt Groupe

    Pros

    decent pay, relaxed dress code, nice free treats in employee kitchen.

    Cons

    Having to field Numerous complaints about the goods that Gilt provided and not being able to offer resolutions. Just google their customer reviews.

    Advice to ManagementAdvice

    Focus more on quality customer service and not just the quantity of the calls answered.

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  5. 4 people found this helpful  

    Unprofessional supervisor

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in New York, NY
    Current Employee - Anonymous Employee in New York, NY

    I have been working at Gilt Groupe full-time

    Pros

    • Gilt Credit to your account. Company discount on website
    • Sleek office environment
    • Smart (and friendly) coworkers
    • Fast-paced workplace with many challenges and a high learning curve

    Cons

    The perks end here. Depending on the team, experiences can vary. I hope someone will take note of the below and consider twice before committing to working here.

    • A lot of managers don't support and are hardly ever around when needed. If you're looking for even a bit of mentorship, look elsewhere.
    • No work-life balance.
    • Fast-turnover, speaks for itself.
    • Positive, cheerful facade over a crumbling managerial structure. HR is not helpful.

    Advice to ManagementAdvice

    To senior executives: please put more emphasis on growing and recognizing the achievements of your non-managerial employees. As a previous reviewer mentioned, hire managers that will guide them in the correct path towards success. Please reevaluate your managers based on their ability to be a solid manager (not just to do their own job). This may be the one downfall of an otherwise great company.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  6. 3 people found this helpful  

    Gilt is an ok company.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in New York, NY
    Current Employee - Anonymous Employee in New York, NY

    I have been working at Gilt Groupe full-time (more than 5 years)

    Pros

    Some wonderful and smart people.

    Cons

    Management team is no longer human-centric, instead they are hyper focused on cost mitigation.

    Advice to ManagementAdvice

    Focus on how to invest for the biggest return.

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
  7. 6 people found this helpful  

    Supervisor

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Gilt Groupe

    Pros

    • Monthly Gilt Credit to your account.
    • Gilt events
    • Company discount on website

    TRUST ME THAT IS ALL YOU WILL LIKE ABOUT THE COMPANY!!!

    Cons

    • Be prepared to be talked down to.
    • People are only promoted based on how much they like you.
    • Raises are in cents not dollars unless you are a favorite employee.
    • Mangers don't support
    • Manager are hardly every around when needed
    • They work you to the bone and don't compensate you for it after.
    • They give praise towards employees that Don't do anything all day if they favor you.
    • You will mostly of not always hear about the negatives instead of the positives.
    • They treat lower employees who are not in manager positions like they are to be seen and not heard.
    • Your opinion is not wanted so don't try to give it.
    • They don't care about your personal feelings or life.
    • Working for Gilt is like signing your soul to the devil.

    Advice to ManagementAdvice

    Treat your employees the same way you will want to be treated. Guide them in the correct path towards success and not failure. Stop being condescending all of the time. Please get rid of the I don't give a rat about mentalities and show some kind of compassion at times.

  8. 1 person found this helpful  

    Decent part-time gig

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Support Associate in New York, NY
    Former Employee - Customer Support Associate in New York, NY

    I worked at Gilt Groupe part-time (more than an year)

    Pros

    There's no work to take home and it isn't extremely hard or stressful. It seems that way during training but it gets better. They let you know how you're doing and reward you when you do well.

    Cons

    Not enough hours. You need a manager's approval for practically everything but they are never around to assist or don't give you a definitive response on how to handle a call. Management is either really unprofessional, seem annoyed by questions you ask, and some are even extremely passive-aggressive

    Recommends
    Negative Outlook
    Approves of CEO
  9.  

    Friendly, But Empty-Worded

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Support in Portland, OR
    Current Employee - Customer Support in Portland, OR

    I have been working at Gilt Groupe full-time (more than an year)

    Pros

    Nice people... good employee discount. Decent stipend for full-time employees.

    Cons

    Distinct changes occurred with frequency, but CS was the last to hear about it; even though CS is the first contact with the customer.

    Advice to ManagementAdvice

    Understand and absorb the concept of transparency. You are becoming increasingly corporate in the roboticism of your operations, your lowest employees (CS) arguably feel it hardest. In the Portland office, our direct managers didnt even know what was going on; beyond the obvious posturing that eventually led to your closing the Portland office on May 15th.

    Nobody will have a willingness to "live and breathe" Gilt, the more you reduce employees' experiences to a cog-like replaceability.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  10. 3 people found this helpful  

    Beware of Operations

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Operations in New York, NY
    Current Employee - Operations in New York, NY

    I have been working at Gilt Groupe full-time (more than an year)

    Pros

    Great company, work with interesting vendors. I'd recommend this company but only certain departments.

    Cons

    Operations: Management is cliquey and condescending. They push you too hard. Your job is below them and they don't offer to help with what you do when you are overwhelmed. Instead, they try to figure out better 'processes' and point the finger. Never been so unhappy with a department in my years experience in the job force and I'm not the first one of my co-workers to say that.

    Advice to ManagementAdvice

    Less micro-managing.

    Recommends
    Neutral Outlook
    Approves of CEO
  11.  

    Total lack of supervisory support

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Support in Portland, OR
    Former Employee - Customer Support in Portland, OR

    I worked at Gilt Groupe part-time (less than an year)

    Pros

    -Great snack room
    -Awesome products on website with employee discount

    Cons

    Gilt Groupe uses a number of offices to staff their customer service operations as well as a work from home team. I was a member of this work from home group who consistently lacked management support on basic issues. Technical difficulties we constant and the IT support from the home office was both rude and unhelpful. Some of the supervisors are smart, competent people but their intelligence was overshadowed by their utter disregard for the needs of their employees. Additionally, the in-house and work from home team were treated differently on a number of occasions.

    Advice to ManagementAdvice

    Gilt Groupe, please disband the work from home team. Your employees hate it.

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

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