Girl Scouts USA

  www.girlscouts.org
  www.girlscouts.org

Girl Scouts USA Reviews

Updated December 3, 2014
Updated December 3, 2014
208 Reviews
2.9
208 Reviews
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Girl Scouts USA CEO Anna Maria Chávez
Anna Maria Chávez
41 Ratings

Review Highlights

Pros
  • You get a chance to be a contributor and feel like you are making a difference (in 11 reviews)

  • The work-life balance is unlike anything I have ever seen before (in 7 reviews)


Cons
  • Upper management exhibits a double standard that contradicts the goals of the organization (in 16 reviews)

  • Exceptionally disorganized- even for a non-profit (in 15 reviews)

More Highlights

35 Employee Reviews Back to all reviews

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  1. 1 person found this helpful  

    Management does not follow the Girl Scout code

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Program Facilitator in Madison, WI
    Current Employee - Program Facilitator in Madison, WI

    I have been working at Girl Scouts USA full-time (more than an year)

    Pros

    Very good time off package
    Mainly female workforce
    Good mission: to build girls of courage, confidence & character who make the world a better place

    Cons

    Management will often say one thing & do another. Very little support & communication.
    Seems like a female "old boys club". Turnover is horrendous - at 1 year, I am considered a senior employee. When I brought this up to my supervisor, I was told that they planned for lower level employees to only stay for 2 years or less.
    Pay is very, very low. Especially considering the amount of work put in by employees.
    Workplace is less than professional. Supervisors manage worker time as if you are a fast food employee. I was written up to HR for being 2 minutes late on one day.

    Advice to ManagementAdvice

    Practice what you preach.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  2. 1 person found this helpful  

    Unrealistic expectations and has not adapted to this generation of providers

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Community Development Manager
    Current Employee - Community Development Manager

    I have been working at Girl Scouts USA full-time (less than an year)

    Pros

    If you're lucky to work directly with girls there is a direct benefit

    Cons

    Top heavy for a non profit, no training given to staff, unrealistic expectations and goals

    Advice to ManagementAdvice

    Train the middle and upper management. Value your employees, yeah its terrible pay but it's not even worth it if you can't support or value your employees

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  3. 1 person found this helpful  

    Great, caring staff

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Girl Scouts USA full-time (more than 3 years)

    Pros

    The girls are the number one priority

    Cons

    Upper Management has changed over the past year and the new focus for her is dollars. She does keep the girls in mind but only because she is obligated to do so.

    Doesn't Recommend
    Negative Outlook
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  5. 1 person found this helpful  

    Doesn't Live Up to Mission

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Fargo, ND
    Former Employee - Anonymous Employee in Fargo, ND

    I worked at Girl Scouts USA full-time

    Pros

    The best thing about working at GSDH was the staff - without my teammates, I would have left this job long before I actually did.

    Cons

    This was an awful place to work due to lack of proper management and lack of professionalism and support from Headquarters. Employees were treated with a lack of respect and as if their opinions and professional ideas did not count or weren't good enough. Staff were talked down to by direct management. Management, particularly Headquarters, did not support employees when issues were discussed.

    Doesn't Recommend
    Negative Outlook
  6. 2 people found this helpful  

    Will crap stick to the wall if you throw it with enough force?

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Chicago, IL
    Former Employee - Anonymous Employee in Chicago, IL

    I worked at Girl Scouts USA part-time (more than an year)

    Pros

    Girl Scouts are upstanding, inspirational human beings, and the majority of volunteers that I interacted with were wholly dedicated to the organization's mission and invested in these girls' lives.

    Cons

    Let's get the petty stuff out of the way: The pay sucks. There's no room for advancement. No career development. Micromanagement from the top-down. No trust in lower level employees or in volunteers. No guidance provided to new employees. No vision for what the organization should be. Staff turnover is very high and morale is nonexistent. Office politics are brutal, with staff members being more than willing to build their careers on the backs of their colleagues. Some staff members exceed their goals and have their accomplishments ignored, while others miss their marks by huge margins and are still kept on staff year after year. A half-hearted attempt at strategic planning is underway at the moment, but so far it's only resulted in a major facility/program being shuttered due to under-use and the Legal team being fired. Nearly every high-profile, glitzy fundraising event turns in a financial loss for the organization. The new CEO seems to mean well, but after six years of losing at least $1M a year, this organization needs a complete overhaul before it bleeds to death, starting with most of the C-Team.

    But even worse than that? The Chicagoland council doesn't know its audience. Upper management has no idea who these girls are, in part because the potential audience is so enormous (population-wise and demographically), and they have no interest in figuring out how they can better serve girls. They don't care to distinguish between rich North Shore suburbanites, working class Indianans, and their diverse urban audience--programming, marketing, and membership use a one-size-fits-all approach that misses so many girls who'd otherwise love the Girl Scouting experience. The board makes decisions without asking those served by the organization, and management follows in lockstep without questioning the wisdom. The rest of us fight for the scraps, trying anything we can think of allowed by our limited resources to attract girls and constantly failing.

    The Girl Scouts of Greater Chicago and Northwest Indiana doesn't serve girls, it serves itself.

    Advice to ManagementAdvice

    Place most of the management team under professional development plans with concrete benchmarks for improvement, or termination will be the result.
    Imbue all staff with the autonomy to do their jobs; end the micromanagement. A C-Team member doesn't need to approve decisions made by entry level staff.
    Increase professional development opportunities, promote from within, and end interdepartmental competition for revenue.
    Reinforce the mission and remind everyone CONSTANTLY to be a sister (or brother) to every Girl Scout. Find meaningful ways to eliminate the toxicity of the office culture. Hold all employees to the same set of standards.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  7. 2 people found this helpful  

    They don't care about you

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Accounting Manager in New York, NY
    Former Employee - Accounting Manager in New York, NY

    I worked at Girl Scouts USA full-time (more than 3 years)

    Pros

    I made it out alive

    Cons

    They say one thing and do another

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  8. 1 person found this helpful  

    Great co-workers but management needs work - a lot of work!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Tampa, FL
    Former Employee - Anonymous Employee in Tampa, FL

    I worked at Girl Scouts USA full-time

    Pros

    The culture until a few years ago was great but not anymore. There had been 4-day work weeks which was great for being able to work while enjoying family time. It's now a very hostile work environment, negative culture, pay cuts, no raises and 6 day work weeks are common with a very strict "no comp time" policy for all salaried workers (which conveniently, is about 95% of staff). Sadly, this council is a poor representation for Girl Scouting.

    Cons

    The council had a great culture and work-life balance but that quickly changed when the current CEO was brought on board a few years ago. Staff is constantly re-structured because management has no clue what to do and won't stick with any one structure for more than 6 months. The majority of staff is extremely unhappy and constantly leaving and there is absolutely no opportunity for upward movement. Also, the pay is below industry standard - and that's comparing non-profits!

    Advice to ManagementAdvice

    Bottom line - respect your employees. Sadly, I think this will only ever change if the leader at the top is removed. She's a cancer to the organization and it will continue to do worse with her as the leader.

    Doesn't Recommend
    Negative Outlook
  9. 2 people found this helpful  

    Leadership challenges.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Manager in New York, NY
    Current Employee - Manager in New York, NY

    I have been working at Girl Scouts USA full-time (more than an year)

    Pros

    Great mission for girls.

    Cons

    Self centered top management using the organization to advance their own careers.

    Advice to ManagementAdvice

    Listen to middle management. They work on the front lines with the staff that serve Girl Scout councils.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  10. 1 person found this helpful  

    Courage, Confidence, and Character - but only for the girls

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Membership Specialist At Local Council in Omaha, NE
    Former Employee - Membership Specialist At Local Council in Omaha, NE

    I worked at Girl Scouts USA full-time (more than 3 years)

    Pros

    The girls are truely transformed from their Girl Scout experience. It's amazing to be a part of that as a staff member. Also, the workerbee staff are such amazing women. I've made life long friends with my office mates.

    Cons

    As a former membership specialist, the writing was on the wall shortly after realignment. There was a push from the top that girls be recruited no matter the cost. Volunteers where short changed, programming wasn't up to the task of supporting girls without troops and time marched on.

    Bring us to today and now all the girl scouts that were recruited through one time events at the expense of volunteer recruitment has hit the wall. Now membership is in steep decline across the state and key volunteers stopped volunteering because the experience wasn't fun anymore because of all the additional bureaucracy.

    My team was ripped apart and individual goals became more important than team goals resulting in bad culture in the office. Everyone felt overwork and executive staff just didn't care. Feedback from staff was discouraged and openly hostile to staff with "courage, confidence, and character". They wanted staff to be compliant and just do as they were told. I have never worked in such a hostile environment.

    The worst part is that staff feel like they can't say anything ever to improve the working situation because it may hurt girl membership. Well....girl membership is hurting anyways.

    Advice to ManagementAdvice

    It's time for a new CEO and a back to basics approach. Believe in your staff and believe in girl scout volunteers. Stop actually like a bureaucracy and allow staff and volunteers the ability to do what they do best, engage girls in the greatest girl organization in the country. It breaks my heart to look at the membership numbers and thinking about all the missed opportunities for the girls.

    You keep losing amazing staff (which always is followed by a drop in membership) because of extremely stressful and unhappy working conditions.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  11.  

    Things aren't always what they seem.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in New York, NY
    Former Employee - Anonymous Employee in New York, NY

    I worked at Girl Scouts USA full-time (more than 10 years)

    Pros

    Mission to empower girls to become tomorrow's leaders.

    Cons

    There is a mean girl mentality starting from the top. Transparency my foot!

    Doesn't Recommend
    Neutral Outlook

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