GoDaddy

  www.godaddy.com
  www.godaddy.com

GoDaddy Reviews

Updated December 11, 2014
Updated December 11, 2014
308 Reviews
3.1
308 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
GoDaddy CEO Blake Irving
Blake Irving
123 Ratings

Review Highlights

Pros
  • Great Benefits (Although it will take you at least 90 days to get them) (in 31 reviews)

  • Good hourly base pay, good benefits if you're single (in 23 reviews)


Cons
  • Transitioning from the call center to corporate is extremely difficult to do (in 24 reviews)

  • They spend an inordinate amount of time on HR processes and studies only to throw much of the data away; again perception (in 6 reviews)

More Highlights

52 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1. 5 people found this helpful  

    I worked at GoDaddy

    Pros

    Do not work for them!

    Cons

    I think it's disgraceful that this company fired more than twenty security guards before Christmas. Also, not paying the holiday pay they were promised. Real nice.

  2. 3 people found this helpful  

    This is a sales company, literally every position.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at GoDaddy

    Pros

    - Great Benefits for a call center.
    - Holiday Party is pretty awesome
    - The Tempe facility is pretty cool
    - Blake Irving seems like he is trying to right the ship

    Cons

    - Everything is sales, very little focus on tech. Even managerial staff in tech focused departments (Hosting, SSLs, etc.) have little to no tech experience and were bred for sales.
    - Micromanagement of employees to focus on sales over technical review. Including giving wrong information to customers with little accountability
    - C3 (tech support) has no ability to ever get off the phones. At the time fo my leaving there was a 5 minute rule. Everyone (including advanced tech support who were contacts for normal agents) were forced to go on the phones and take normal calls and be pushed to sell. If you are in C3 and want to be anything but a manager get out.
    - Managment is not able to give recommendations to employees for any other company. They have a rule that if you leave the company they can only tell other employers that you are no longer working there and the final position you held. They cannot say if you were a good or bad employee or if you were fired. Why would I stay with a company that I have no chance of moving to anything besides middle management in a non-tech field and I wouldn't even get a good letter of recommendation.
    - Constant raising of sales goals over all else. Most employees are required to meet a $350 minimum in sales daily (more if you are in sales focused positions like CDT Outbound marketing) but managers who are paid on how much the team sells push for a higher sales rate. This will include talks about how you may not be a good fit for this company if you can't exceed the arbitrary sales goals.
    - Management will literally play games in front of employees and refuse to help with problems. This will include a makeshift bocce ball course in the CDT office, a putting green, and impromtu football throwing over cubicles. Employees are so stressed about meeting their utilization (92% when I left) and meeting sales goals that it is a slap in the face.
    - Dude bro culture. Managment is 99% men. Don't be a woman, POC, or queer person in C3 or you will get no support and expect to feel ostracized by managment. CDT is the worse for this because it is all men.

    Advice to ManagementAdvice

    - Continue to improve products.
    - Give C3 a chance to get out of C3.
    - Make accountability for people who are super sales focused and don't give a crap about tech.
    - Middle management is a joke and we don't even need them if there was more tech competent people running teams.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    GoDaddy Response

    Dec 19, 2014Director, People Operations

    We are actively working toward building out a formalized set of career path for our talent so they can grow. 48% of our hires are internal moves. Personal and professional growth is more than just ... More

  3. 3 people found this helpful  

    Not the place it used to be.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Development Team in Gilbert, AZ
    Former Employee - Customer Development Team in Gilbert, AZ

    I worked at GoDaddy full-time (more than an year)

    Pros

    $2-$4 subsidized lunches. But come on!! Why not free? Just wondering.

    Cons

    -Not enough training prior to jumping into technical calls
    -Supervisors make you flounder as you run around your first few weeks trying to survive.
    -Then if you do survive, be prepared for almost losing your job on a regular basis. This is "the norm".

    Advice to ManagementAdvice

    Review your terminated employees (survivors) more before you end their career. Holding on to good people means more than making an example to others. It seems only the cheaters survive at GoDaddy. If management only knew. Oh wait....

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5.  

    Ultimately a waste of time

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Scottsdale, AZ
    Former Employee - Anonymous Employee in Scottsdale, AZ

    I worked at GoDaddy full-time (more than 8 years)

    Pros

    * Free coffee
    * Free sodas
    * Discounted (terrible) lunch
    * Their paychecks don't bounce
    * If you can make it to your 10 year anniversary I hear they used to give out a nice watch. Not so sure about that anymore, but good luck anyway.

    There's not that much positive to say, so I just need to write some more to meet the 20 word minimum.

    Cons

    * If you're in the Call Center you will be treated like a second class citizen (unless you can make tons of sales, at which point you'll be treated like Prince of the Second Class Citizens). There are two divisions at GoDaddy: Customer Care Center [C3] and Technical/Corporate [T/C], and the company acts accordingly: T/C gets everything and C3 gets the shaft. You WILL have a sales quota, despite what they tell you during the hiring or training process.
    * Gross, visibly unclean workspaces (one time they finally steam-cleaned the carpets and cubicles in the call center and it smelled like dirty, steamy feet in there for days afterwards).
    * Toxic, poisonous culture full of know-it-alls.
    * New investors are creating a good ol' boy network of their friends and forcing out longtime employees to do so.
    * Arbitrary review process that changes on a frequent basis and is easily manipulated by the company for THEIR benefit (i.e., finding a way to give you less of a raise at review time).
    * Company is slashing real benefits and replacing them with ridiculous things like skate parks and pedal car tracks (they're just marketing themselves to the new generation of employees they want, i.e., very young people willing to work for less and overlook silly things like good healthcare or vacation).
    * Company has wasted $$$$ on some weird open plan office that looks like it came straight out of an Ikea catalog. This has basically created a high school cafeteria atmosphere and no one gets any work done. I watched someone fly a noisy quadcopter around the office for over an hour while disturbing everyone else in the process.
    * Company typically fires a few people in most departments every July or August to make their numbers for the year look better. Several people in their Networking department have been let go to make room for friends of the investors, and more are exiting on their own since none of the new people running this department know what they're doing and are creating a terrible work environment. Also this summer they "laid off" several employees in their datacenter support department, then made the remaining employees work 80+ hour weeks to compensate, and then 3 to 4 months later are finally admitting it didn't work and are desperately trying to hire more. Somebody probably got a bonus for that though, because it looked okay for at least one quarter.
    * Upper management (especially C-level) is more interested in perception management and playing the cool guy game through personal branding.
    * Mid level management basically run their own personal fiefdoms.
    * Lower level management is utterly clueless, unresponsive, and spends most of their time in meetings hiding from their employees.

    Advice to ManagementAdvice

    None needed, they know exactly what they're doing.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    GoDaddy Response

    Dec 5, 2014Customer Care Talent Acquisition Director

    Thanks for your feedback. We are working on updating all of our facilities with state of the art work spaces, exciting activities, and open care center structures to help reduce noise volume. We ... More

  6. 2 people found this helpful  

    Worst Company I've ever worked for

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Cdt in Scottsdale, AZ
    Current Employee - Cdt in Scottsdale, AZ

    I have been working at GoDaddy full-time (more than 3 years)

    Pros

    There is nothing redeemable about this company.

    Cons

    They could care less about their employees. They could care less about their customers. It's all about making money for the company and the six figure plus management and their potential shareholders.

    Advice to ManagementAdvice

    Get Bob Parsons Back in Charge

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  7. 2 people found this helpful  

    Felt like I was employed to harass people

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative in Los Angeles, CA
    Current Employee - Customer Service Representative in Los Angeles, CA

    I have been working at GoDaddy full-time (more than an year)

    Pros

    THe wages are decent as expected from large companies.
    Supervisors are not present often
    The customer is NOT always right which lets you have more free reign

    Cons

    Forced to harass people to purchase go daddy
    Use every tactic possible not to let them leave go daddy even if it's immoral
    Working for Godaddy makes me Feel like a scumbag from pretty often.

    Advice to ManagementAdvice

    Review company policies to provide respect to customers, because the current strategy focuses on hooking a customer and then never letting THEM let go.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  8. 2 people found this helpful  

    What goes up must come down

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Internet Sales and Service Consultant in Tempe, AZ
    Former Employee - Internet Sales and Service Consultant in Tempe, AZ

    I worked at GoDaddy full-time (more than 3 years)

    Pros

    -Good benefits, health, dental, 401k
    -Subsidized lunch, usually pretty good options too
    -Holiday party was fun
    -New building has ping pong tables, foosball, free coffee.

    Cons

    Was an employee for 3 years, and in the beginning it was great. Very few hated the job, I suspect they would've almost hated it anywhere. Pay was great, but they also did a great job of making sure you don't get stressed or burnt out. Things have changed ever since Bob Parsons stepped down from CEO. There are some numbers that don't lie, the amount of people leaving lately is one of them

    -Company doesn't really listen, even though they have a system in place that allows people to input.
    -Has a survey sent to customers, people who barely know what a username is, and they let those types of customers dictate whether you have a job or not.
    -Slowly has put in policies to make sure you're on the phones more, burning you out much quicker
    -Has increased sales tier, even cut out some tiers for the department that was making the most revenue. Very few people are able to hit these tiers on a consistent basis in other departments

    Advice to ManagementAdvice

    Listening to employees use to be something the company did. It is no longer the case, and everything is about the dollar value. I understand it's a business, and the whole goal of a business is to make money, but it use to be a good balance of making money, keeping employees happy, and satisfying customers, but now they're trading employee happiness for it, as if you look at the amount of people who wants to leave, or have already left.

    GoDaddy use to only hire internally, but now hiring just about any body, as quickly as possible. I suspect people who use to work in these departments no longer want to work there, and people internally know some of these departments are not the way to go. People externally are just happy to get a job.

    I may just sound like a former disgruntled employee at this time, but as previously stated, there are some numbers that don't lie, out of all the years I've been there, only recently have I seen people start to drop like flies.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    GoDaddy Response

    Dec 5, 2014Director, People Operations

    We regularly solicit feedback from our employees through multiple venues, including an internal employee initiated Blog that solicits suggestions and comments, round-table meetings at all sites with ... More

  9. 2 people found this helpful  

    Pure sales

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Technical Support and Sales Representative in Hiawatha, IA
    Former Employee - Technical Support and Sales Representative in Hiawatha, IA

    I worked at GoDaddy full-time (less than an year)

    Pros

    Pay was decent for the Cedar Rapids/Hiawatha area
    Free Insurance
    Inexpensive on site catering
    Enjoyable if you are built for pushy, high pressure sales tactics.

    Cons

    In training they will tell you that sales isn't the main thing. They were right, it is the only thing (although that is not what they wanted to portray during training). That is all you will hear during your workday. Between management, coworkers on break...the topic of discussion ALWAYS revolved around sales. The only way you can provide "world class customer service" is be selling something. I always prayed for a huge sales call right away to take the pressure off for a day or two (depending on the size of the sale), but even if you are selling enough but the team isnt (or the average order size isn't high enough to stroke your managers ego), you will still be pressured and micromanaged.

    I was bullied by management, and saw/heard other members of the team verbally harassed by management while on the phone (with a manager announcing that a particular person was providing "world class tech support, not world class customer service" as he stood behind the rep while he was on the phone with a customer) because his sales were not high enough to stroke the ego of the manager.

    I was on the phone once and had a supervisor grab a mouse out of my hand to load up the cart in the customers account to renew products at max term. problem was that the guy wanted to shut his account down completely. I managed to get him to at least maintain the products in his account until they expired. But, I was written up when I took my headset off and napped at the manager when she grabbed the mouse from my hand during the call.

    They would tell you that there would be no queues (tech support, sales etc), but when you get 3 or 4 calls in a shift in regards to a product where you maybe have received that many calls altogether, and when the majority of your calls are similar in nature (either all hosting related calls, or calls from people wanting to buy something), it was quite obvious people were placed in certain queues to take certain calls.

    I think it was changing around the time I left, but they had a hosting support team but yet we would get a lot of calls in regards to hosting. If the problems were advanced, we couldn't direct the customer to our advanced hosting support team and we had to play "telephone". it is hard conveying information you do not understand from the advanced hosting team to customers who are irate because their website is not working.

    Prior to me working there, being on the outside GoDaddy had the impression of being a hip, fun place to work, but parties, contests with huge prizes etc. It is not worth the stress and the sense of worthlessness they will make you feel if you do not sell enough.

    Doesn't Recommend

    GoDaddy Response

    Dec 5, 2014Director, People Operations

    Thank you for your feedback regarding your experience. We will work with our leaders to ensure that experiences like the one you’ve described don’t happen. Our calls are routed to specialized teams ... More

  10. 3 people found this helpful  

    Used to be great.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Software Engineer in Scottsdale, AZ
    Current Employee - Senior Software Engineer in Scottsdale, AZ

    I have been working at GoDaddy full-time (more than 5 years)

    Pros

    * Unlimited vacation policy.
    * If you are a new hire you will probably be paid well, to start anyway.
    * Work life balance is OK depending on your team and the time of year.

    Cons

    * This company seems to have lost its respect for the people who built it.
    * Ever since new management has come in, benefits have been getting worse and worse.
    * New hires are getting way more stock options and better pay then most of the engineers who have been here for years.
    * Management favors employees that then brought with them from other companies, treating everyone else pretty much like crap. This is causing experienced engineers who have been at the company 5+ years to quit.
    * Management seems hell bent on changing technology stacks all over the company without a real clear vision with what they want to replace it with.

    Advice to ManagementAdvice

    Get your house in order or you are going to see people leaving in droves after bonuses get paid out next year. Start treating your existing employees right. Why would you treat an engineer out of college better than someone who has years of experience at the company.

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
  11. 4 people found this helpful  

    Was good, until it wasn't

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Technical Support and Sales Representative in Tempe, AZ
    Former Employee - Technical Support and Sales Representative in Tempe, AZ

    I worked at GoDaddy full-time (less than an year)

    Pros

    Great culture, bonus pay, benefits and building. Subsidized lunch, hot food even for overnight employees.

    Cons

    Terrible attendance policy. Most places use a point system for attendance, but with godaddy you accrue hours. Due to this, a new employee within their first 90 days CANNOT TAKE ONE DAY OFF. I was sick one day, and immediately put on a final warning due to only having 5.5 sick hours available. Accidentally returned from lunch one day 5 minutes late, and was pulled aside and told my employment would be put up for review. 22 days later, with no further issues. I was pulled aside and terminated.

    Advice to ManagementAdvice

    Review your idea of attendance. This sort of scheme punishes a lot more than expected. I took one day off and was terminated for <10min of time missed. Feels a bit silly to me. I understand not doing a point system as it allows people to game the system, but it's pretty silly that I can't even take a single day off without being worried for my job as a new employee.

    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    GoDaddy Response

    Nov 6, 2014Customer Care Talent Acquisition Director

    Personal time is available after 30 days. In addition to Personal days, our agents also accrue sick and vacation time throughout the year to both take care of their unplanned personal needs as well ... More

Work at GoDaddy? Share Your Experiences

GoDaddy

 
Click to Rate
or

Your response will be removed from the review – this cannot be undone.