GoDaddy Reviews

Updated June 18, 2015
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GoDaddy CEO Blake Irving
Blake Irving
22 Ratings

Pros
  • The company has great benefits, (in 31 reviews)

  • There are good benefits and there are always opportunities for growth (in 23 reviews)

Cons
  • Overall its just a glorified call center (in 24 reviews)

  • They spend an inordinate amount of time on HR processes and studies only to throw much of the data away; again perception (in 6 reviews)

More Pros and Cons

69 Employee Reviews

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  1. Helpful (3)

    smoke and mirrors

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Tempe, AZ
    Current Employee - Anonymous Employee in Tempe, AZ

    I have been working at GoDaddy (More than 5 years)

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    casual dress, subsidized $4 lunches

    Cons

    stay away from any role in sales....management is beyond inept. Zero skill set, they lack even the most basic people or management skills so they default to fear, intimidation and tremendous micromanagement.

    Advice to Management

    hire experienced, proven managers and properly train the ones you have


  2. Helpful (3)

    Great Benefits, Not-So-Great Culture

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Marketing in Cedar Rapids, IA
    Former Employee - Marketing in Cedar Rapids, IA

    I worked at GoDaddy full-time (More than 5 years)

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    Pros

    Benefits, the people who work there are mostly great people

    Cons

    The increasingly corporate environment. Managers who are more interested in their position in the company (looking good for their bosses) than being good leaders.

    Advice to Management

    A team is only as good as its leader, and with the constant reorgs, it's nearly impossible to create and nurture good teams.


  3. Helpful (2)

    Sales

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at GoDaddy full-time

    Pros

    good food, good pay, good atmosphere

    Cons

    not enough overtime, food is nasty


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Helpful (2)

    Why not to work at GoDaddy

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Development Team in Gilbert, AZ
    Former Employee - Customer Development Team in Gilbert, AZ

    I worked at GoDaddy

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    Pros

    The only pro is the benefits other than that nothing

    Cons

    Micro Management and heavy sales, unrealistic sales goals, every changing bonus structure to make less money and no compassion for employees. You will always be looking over your shoulder, pressure sales big time

    Advice to Management

    Quit being such schmucks and show some compassion for your employees, most of you were in their shoes at on time, it so funny how quick you forget


  6. Helpful (3)

    Godaddy truth

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Registration Authority Aassociate in Gilbert, AZ
    Former Employee - Registration Authority Aassociate in Gilbert, AZ

    I worked at GoDaddy full-time (More than 3 years)

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    Pros

    Good benefits, mostly good people for Co workers, food that is subsidized

    Cons

    Management is unattached from the real world.
    Supervisors will lie on termination papers if not part of a "clique crew". Most Management will do that same.
    lack of training on products.
    Not truthful about the sales positon when hiring new people.
    Network crashes and slows down every day at 3pm until about 5. Internal issues are never looked into for networking. The crm software is extremely outdated.
    outdated cisco Management for the phones.
    the ssl department violates internal policies to hides issues.
    Outdated applications and bad process on resolving internal applications.
    if you reply with truth to there internal opinion system, you will be repremanded for it.
    attendance policy is for 1st graders. If you're an adult with a brain, you will see the micromanagement that is going on throughout the normal call center.
    The cdt will attempt to upsell any product to achieve a higher bonus instead of helping the customer.
    Horrible email systems.

    Advice to Management

    Better training
    less micromanagement
    A thorough review of packet loss within the network and all vans
    Healthier food choices for employees who actually monitor them selves or more education to employees.
    Less worrying on paying back investors and more money into the actual software development and products.


  7. Helpful (5)

    Hosting Support

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at GoDaddy full-time

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    You get to work with some great people. People who independently train, educate themselves, and occasionally get a chance to make a difference to a customer. Allows you to get into a specialized field without the requirement of anything more and a GED/High School Diploma. Was a good place to get started for the field. Great benefits. Double-time and a half when you work holidays. Great employee pricing on majority of products. A-lister's performing at the holiday party.

    Cons

    Favoritism. If you want a promotion, you need to befriend you management or be exceptional in sales. This still holds true if you're looking to move to a strictly technical role. Despite they tried to make specialty departments like Hosting feel like where 'technical experts', they just wanted you to know enough so you could sell the product. Newly added technical assessments are given to those who are wanting to advance in the department. These assessments include things Godaddy simply doesn't do, support or train you on. That's without mentioning that the 'right answers' aren't even accurate or purely subjective. Leadership doesn't support your growth and only allots you time to complete the required assessments because they can't sacrifice the potential sales you could be making in turn for you trying to advance.

    Before going public, changes to the daily metrics only tightened more. Being required to be on the phones 96% of your shift (not including lunch or breaks) is simply unrealistic after being previously set to 82%. You carefully taking notes after you call to better the customer and the future employees next time they call in, only hurts you unless you can do it under 30 seconds. Nearly had my employment up for review once they had made that change after never having any trouble prior to.

    Where great customer service use to be something awarded with in bonuses, now is a requirement to keep your job. If you get a couple customers that submit zeros because they simply don't like the company or because you were doing your and following policy, could result in your employment being up for review. Management isn't willing to go through the effort in order to see if the score is actually based on your performance or if the person just intentionally put all zeros. They feel the law of averages should work it out.

    Yes, there is the holiday party, but their giveaways and incentives to work holidays and overtime are now null. Aside from the Costco Contest (which is a sales based contest), only rumors of prize giveaways linger around. No more Wii's, Xbox's, Playstation's, big screen TV's or cash prizes being awarded to those volunteering for holidays. Only items like Godaddy snuggies are given to those who work on Christmas Day these days.

    Company gives you personal days to use at your leisure. Then tells you that you're not allowed to use them the whole first quarter.

    Advice to Management

    Live by the values in which your suppose to teach. And I don't "do what is right for the customer, so make sure you offer them every product they don't already have". Learn what you're employees know and more. It's insulting when a tech knows more than their leadership yet has more restrictions on what they can do to support their customers.

    Be more understanding. When a representative is being yelled at and called obscene things over the phone because they are simply doing what you tell them to, it is simply not expectable to let them sit there and watch as they struggle and/or cry. I have seen people fired or have their employment up for review for rightfully hanging up on a truly awful customer.

    Actually care where your employees want to go. Find something that best suites them. Make them actually want to stay.

    Find out why the employee has come to you looking for help instead of simply responding "what's in your cart?" to find out what product they intend to push on their customer(s).

    When a rep tells you a customer wants to speak to a manager, TAKE THE CALL! The representative obviously can't de-escalate the call. You can take the time to do your job instead of BSing around with your friends, I mean: other members of leadership.

    Separate sales and tech. Its not going to save you that much money by trying to make absolutely everyone in the company sell product.


  8. Helpful (2)

    Too much stress and micro management

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at GoDaddy full-time

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Benefits, lunch and cafeteria, building amenities (that you can not use because there is not time to waste if you want to get bonus or not to get fired)

    Cons

    You don't make the numbers, you get fired fast. Absence policies are a joke, one final and then fired if you where 5 minutes late and you have 0 sick time available (having personal or vacation time available does not count). You are required to be on top of all technical knowledge, be a subject matter expert but pay do not reflect this. Too many reps overselling products customer does not need because they have been told by management to always go big, very unethical. If you cant handle stress, if you have high blood pressure, if you are willing to work lots of overtime to meet the minimum numbers and missed quality family time in order to avoid been fired or been put on a final, this is not the place for you.

    Advice to Management

    back off, listen and respect the employees


  9. Helpful (2)

    was hopefull but not that great; that's for certain.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Internet Sales and Service Consultant in Hiawatha, IA
    Former Employee - Internet Sales and Service Consultant in Hiawatha, IA

    I worked at GoDaddy full-time (More than a year)

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Good base pay, decent benefits, nice discount on lunches (if they are still there when you take lunch)

    Cons

    Management consistently sates that they have minimum performance expectations, and have only been changed twice in 10 yrs, well I can truthfully say that that is a bold faced lie. In the year and a half that I worked for them they changed their expectations more than that. Dropping css (customer serv. Surveys) and raising the bar on others so it makes it more difficult to hit. 350 per day Keep your seat min seems like it should be easy to hit, but can be challenging, with late shifts, and long wait times in between calls, also when you try to get with a supervisor or lead and they blow you off because they are playing with their nerf guns running around like children while we sit on the phone with a customer on hold trying to get them to do something as simple as getting approval to send them to the hosting dept because they changed the scope of support, and took away our hosting support team resources. This does not change the fact that you MUST make your sales and push the customer to buy products that are deeply discounted which does not help the sales aspect.
    There is also NO accountability for the guys that supposedly "ROCK" their sales, because they will tell the customer anything they want to just to nail the sale. I can tell you I took MANY calls where the customer was upset because the rep who sold them something didn't tell them honestly that it does not support what they are trying to do, tough to up sell after following those kinds of salesmen get done with em. (I was shadowing a "ROCKING" rep and heard it first hand) But sups and managers don't care about that as long as you make their bonuses. When I tried to say something about it I was shot down immediately.
    As far as getting help with your sales? Yeah fat chance; they take you to a one on one they say every week for 30 min? hog wash, i was lucky to get one a month, not to mention my team had no sup for over three weeks because they were changing their sup structure: when they did get you in the one on one it was the same thing every time, "You gotta get them to commit to an up sell, you have to close a sale on every call" using examples of themselves when they were on the floor doing 1000+ per day LOL.
    Long story short, high pressure sales, high churn, high stress (worrying about quota and expectations ALL THE TIME) so be prepared for almost losing your job on a regular basis. This is "the norm".
    If you don't mind High pressure reverse cold call sales then this is the place for you!! If you don't mind watching your sups play video games, ping pong, nerf dart guns, jacking their music loud so your customer is annoyed and you can hardly hear them, while trying to calm a customer down from the jerk who sold em something that does not work for their needs then this is the place for you!! Favoritism

    Advice to Management

    be careful, train your reps in all of your prod's better, give them a fighting chance, and get your sups to take their job seriously, I would love my job like they do too if I could spend 40% or more of my day playing.


  10. Helpful (1)

    False Expectations

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Inbound Sales and Support in Hiawatha, IA
    Former Employee - Inbound Sales and Support in Hiawatha, IA

    I worked at GoDaddy full-time (Less than a year)

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    -Positive environment among most regular associates, and some supervisory staff
    -Fun team-related decorations and competitions (although it often seemed forced and overdone)
    -Some flexibility with when you can take breaks or lunch depending on supervisor
    -Subsidized, healthy on-site lunches. $2 for a decent sized meal, $5 for double meal.
    -Pretty solid benefits package for an hourly job, despite being incorrectly or inadequately described during the hiring process and training.

    Cons

    -No opportunity to change shifts even w/satisfactory performance unless Supervisor and Manager approve
    -Horrible shift choices for new employees, often getting stuck with shifts that contribute to a lack of success
    -Recruiting strategy is to only tell half truths about job requirements, expectations, and ability to move up in the company
    -Very cult-like mentality, especially among Supervisors and Managers.
    -Management will seek retribution through various indirect methods toward employees that criticize or discuss areas of improvement for the company in any way
    -If you don't get along with your manager right away, you should quit immediately and try again in 90 days because once one manager doesn't like you (whether they have a good reason or not), half the supervisory staff doesn't like you.
    -During reviews, management will "subtly" suggest you quit while providing bogus advice on improving sales numbers even if only for one month
    -They tell you it is not really about sales numbers, but it is ALL about sales numbers
    -Used to provide bonus incentive for excellent customer satisfaction survey scores, but got rid of it. They then lowered the minimum standard for that score to something I felt a monkey with a banana phone could achieve and implemented a minimum call per day standard (because greater number of calls per day = more sales). This forces employees to choose between meeting minimum call per day requirements (which they must reach in order to get a sales bonus) and actually satisfying the needs of the customer. Unfortunate that the employer would put their associates in a position that incentivizes them to drag the company's reputation through the mud.
    -The only customers who appreciate your help are the same people that yell at you while you explain what Internet Explorer and Google Chrome are to them.
    -I was asked if I'd like to interview for a position in another department after a manger from that department sat in on some of my calls. I said yes. The following day I was told I would have the opportunity to interview and was given three times to choose from during the following week. The next day that manager decided to message me letting me know that even if I passed the interview I would not be considered for the job because my performance metrics were not sufficient, but that I could still interview if I'd like. This happened despite the fact that they openly stated they would be ignoring performance metrics for transfer applicants for anyone in their first 90 days, which I was.
    -About half the employees I spoke to believed that there was call queue manipulation, which is speculative, but doesn't seem unlikely
    -Human Resources duties are handled by a 3rd party offsite company with no direct line leaving employees very vulnerable to the whims of management and their interpretation and application of policies which change almost weekly

    Advice to Management

    -Please set realistic expectations for new hires and do not tell half truths during the interview, hiring, and training phases.
    -Be honest with applicants that what it takes to be successful in your entry level role is the ability to put the need or desire for a bonus check ahead of the needs and wants of the customer with some regularity
    -Management consists of many people that have too big of an ego or too much company pride. Frankly you could break the GoDaddy cult mentality by replacing about half of your veteran managers and supervisors with new people that have experience in other industries
    -Your annual self-survey should be available to complete outside of your facilities, as many employees expressed concern that it was not actually anonymous.
    -Come up with a training process that allows individuals to get the knowledge and help they need after the 7 day intro period without having to worry about sacrificing their bonus

    GoDaddy Response

    Apr 20, 2015Director

    Here at Godaddy we are always looking to improve the customer and the employee experience. In our Customer Sales and Service Representative role we are open 24 hours a day 7 days a week, so we have ... More


  11. Helpful (7)

    Use to be good

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Internet Sales and Service Consultant in Scottsdale, AZ
    Former Employee - Internet Sales and Service Consultant in Scottsdale, AZ

    I worked at GoDaddy full-time (More than a year)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Training, Supervisors, Benefits, Commissions, co-workers

    Cons

    Favoritism, no room to grow or move, no opportunity to get a raise, customers are terrible, bad policies.

    Advice to Management

    Get back to the basics that made GoDaddy a great company to work for and to work with back in the good old days.

    GoDaddy Response

    Feb 10, 2015Director, People Operations

    Our career development and internal mobility programs are constantly evolving forward to actively address the first two concerns. Our bonus structure in our customer care roles allows our employees ... More



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