GoDaddy Reviews

Updated September 13, 2014
Updated September 13, 2014
274 Reviews
3.1
274 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
GoDaddy CEO Blake Irving
Blake Irving
102 Ratings

Review Highlights

Pros
  • Great Benefits (Although it will take you at least 90 days to get them) (in 24 reviews)

  • Good hourly base pay, good benefits if you're single (in 24 reviews)


Cons
  • Transitioning from the call center to corporate is extremely difficult to do (in 18 reviews)

  • Though, given the amount of time it's been since I was there - that may have changed (in 6 reviews)

More Highlights

51 Employee Reviews Back to all reviews

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  1. 2 people found this helpful  

    very corporate

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at GoDaddy

    Pros

    co workers are tight nit

    Cons

    low salaries, hard to advance, lay offs too frequent

    Doesn't Recommend
  2. 4 people found this helpful  

    Amazed I made it this long

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Inbound Tech Support and Sales  in  Gilbert, AZ
    Current Employee - Inbound Tech Support and Sales in Gilbert, AZ

    I have been working at GoDaddy full-time for more than 3 years

    Pros

    Great benefits, 6 weeks time off (if you can get the time off approved), very liberal dress code, lots of opportunity for overtime,

    Cons

    Very sales focused through out the organization, lack of career development, lack of accountability for supervisors, the call center floor is dark, poor ventilated with no windows.

    Advice to ManagementAdvice

    look at improving the physical environments especially the Gilbert call center, start promoting a technology driven culture instead of a "used car sales" atmosphere

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  3. 4 people found this helpful  

    Decent experience. Just your average call center job/environment. Sales, sales, sales.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Cdt  in  Gilbert, AZ
    Former Employee - Cdt in Gilbert, AZ

    I worked at GoDaddy full-time for more than 3 years

    Pros

    You can make decent money in CDT but the bonuses are slowly but surely dwindled down over time. CDT is often referred as the golden handcuffs, as you take a huge pay cut to go into other departments. You can go into leadership but take a big hit in pay and the sups will not make as much as the best CDT reps. Health insurance is free, if you are single. Having a wife and kids- its not really any better then most companies. Bob Parsons founded the company and he put it on the map. He took really good care of his employees. KKR is the investment group who has a big stake in the company. The perks of the company are gradually chipped away. This is a sales job; you need to have that mindset starting here. You are paid fairly for the work you put in. The holiday parties are cool!

    Cons

    Some leadership is great and some not so much. This varies from department to department and who your supervisor is. The call centers are ran by a lot of condescending individuals who try to instill fear into their reps. The customer availability time was recently increased to 82%; you need to be aware of how much time you are off the phone as this will affect your paycheck. The company does not invest enough time (training) into the salesforce. The technology we use is subpar. The systems are slow and the hardware we use is not what one would expect from a technology company. The salesforce make the most revenue for the company and they are often treated the worst. Vacation time is based on availability ran by workforce. Needless to say, you have to request time off six months in advance if you ever want a Friday or Monday off. (This is relationship based, if you are in with the boys club you will get away with anything in the call center.) Over the last couple years the bonus structure is changing for the worse and seems to be trending in that direction as every other quarter there tends to be some perk or decrease in pay. In order to be successful at GoDaddy you have to "drink the kool-aid." Customer surveys need a better system as the wrong reps are punished, as they become the "fall guy" for another reps mistake. Promotions outside the call center are near impossible. Some senior managers genuinely care about the company and want to see change, unfortunately at this point their is a huge disparity with call center reps and salary employees regarding time off, micro management, team builders, work environment, and over all mentally and physically healthy environment. If you start in the call center you are pretty much stuck in it. You have to take a hug he pay cut to become a lead.

    Advice to ManagementAdvice

    Less micro managing.
    More training.
    Do team builders with your teams. Unless you are a supervisor or higher you can't have team builders- why? Why such an inequality?
    Focus more on quality. Numbers are important to any business but so is quality customer service.
    Train more reps to solve customer issues rather then pawning them off on the next rep in line.
    The autodialer shouldn't call the customer 16 times before being removed for a short period of time and then re-added after a few month time period.
    Take more time to train your reps and stop treating them like a number.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
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  5. 3 people found this helpful  

    Good benefits but draining/toxic environment

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Technical Support & Sales
    Current Employee - Technical Support & Sales

    I have been working at GoDaddy full-time

    Pros

    Great benefits.. The medical benefits are great. Very low/few copays. You do not pay for your insurance but you pay for your family's coverage. Lots of vacation time, six weeks, but you'll need it.

    Cons

    Management does not understand the products or the needs of our customers. Constantly shifting metrics and a ton of micromanagement. There is big mismatch between what we are expected to support and the training and knowledge resources that are provided. Very rigid attendance policy leads to employees coming in sick, which means you catch bugs from people coming in where they're contagious, so be prepared to be constantly sick.

    Advice to ManagementAdvice

    Upper management needs to leave the office more and interact more with employees of all levels, as well as with our products and our customers.

    Recommends
    Positive Outlook
    Approves of CEO
  6. 1 person found this helpful  

    Great Company, Long Hours

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at GoDaddy full-time for more than 5 years

    Pros

    Great Salary/Benefits
    Offices are beautiful and well done
    CEO is inspirational

    Cons

    Long Hours
    Was very difficult to get time off
    Did I ment the long hours? Especially if you are salary.

    Neutral Outlook
    Approves of CEO
  7. 2 people found this helpful  

    This place is a joke

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Inbound Sales and Support  in  Hiawatha, IA
    Former Employee - Inbound Sales and Support in Hiawatha, IA

    I worked at GoDaddy full-time for less than a year

    Pros

    There is a very laid back atmosphere with great coworkers and $2 meals. Training is the best part of the job.

    Cons

    I've never worked in a more stressful position in my life. There are a dozen metrics to follow and the only thing that matters is your sales. The supervisors and trainers want you to believe that selling is the same thing as customer service. 95% of the people that call in are pissed off about their product however you're still required to sell them something. You're often required to break the rules of the company in order to get a measly sale. There is a kind of hipster cult mentality that almost makes you sick. Promotional opportunities are pretty much non existent due to the fact you have several hundred people from the sales floor applying for the same position. Overall its just a glorified call center. PS: don't trust the recruiters when applying to this place, they will tell you anything to get you through the door as they have to meet a hiring quota to keep their job.

    Advice to ManagementAdvice

    Stop focusing so much on sales, it gives you a bad image. Create a new position that just involves tech support and customer service rather than combining it with sales.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  8.  

    Good job for the people, but otherwise it's highly stressful and too sales oriented. Either you fit in or you don't.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - In-bound Sales Representative  in  Mesa, AZ
    Former Employee - In-bound Sales Representative in Mesa, AZ

    I worked at GoDaddy full-time for less than a year

    Pros

    Good benefits, commission incentives, experience, training, and you meet a good group of friends who you can work with. They teach you a lot of stuff.

    Cons

    High turnover rates due to sales, unfair promotion-ladders, some discrimination, always new leaderships, managers can be unsupportive and they give you a lack of direction.

    Advice to ManagementAdvice

    Management should care more about their employers than numbers. Not enough truth.

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
  9. 2 people found this helpful  

    Boring..

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Technical Support & Sales  in  Scottsdale, AZ
    Current Employee - Technical Support & Sales in Scottsdale, AZ

    I have been working at GoDaddy full-time for more than a year

    Pros

    You get some free domains, and hosting. You get a lot of respect.

    Cons

    Everything is a letdown, their PCs are outdated, managers talk to you like you're nothing.

    Advice to ManagementAdvice

    To respect us

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  10. 4 people found this helpful  

    Go Daddy - A great place to work...unless you're an employee in their janitorial, facilities or security departments.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Safety and Security Specialist  in  Hiawatha, IA
    Current Employee - Safety and Security Specialist in Hiawatha, IA

    I have been working at GoDaddy full-time for more than a year

    Pros

    - Excellent pay and benefits.
    - Work with friendly people.
    - Catered lunch every week day.

    Cons

    - The management makes inexplicable, moronic decisions and doesn't offer any explanations for them.
    - It takes FOREVER for the company to do ANYTHING.
    - The company wastes so much money doing unnecessary things. XBox One and Nintendo Wii U in all the break rooms is nice but...seriously? How about you keep those and hand out those yearly bonuses you stiffed my department on last year?
    - Treatment of employees is completely unbalanced. Office and call center works are treated fantastically. If you're a member of the company's security or facilities team, you can go screw yourself. If you work for security at Go Daddy, you will do the exact same job (and more) as someone who works in guest services. But guess what? Guest services employees get yearly bonuses and other perks. What does security get? Nothing.
    - Go Daddy is run by a bunch of damn hypocrites. They're supposedly all about empowering small businesses. But I've seen them boot out multiple small businesses who did contract work from them and outsource that work to one big corporation.
    - Suggestions and issues you go to management about are ignored.
    - There is a complete lack of direction from Go Daddy management. I've been here I while now and I'm still not completely clear one my responsibilities. Management doesn't seem to really know either.

    Advice to ManagementAdvice

    Thanks for outsourcing my department, Go Daddy management. Really makes me feel like a valued member of the Go Daddy team.

    Doesn't Recommend
    Positive Outlook
  11. 5 people found this helpful  

    So incredibly frustrating

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sadly, afraid to say...  in  Scottsdale, AZ
    Current Employee - Sadly, afraid to say... in Scottsdale, AZ

    I have been working at GoDaddy full-time for more than 3 years

    Pros

    Go Daddy has an unlimited vacation policy, their managers takes their teams out once a quarter for team building, decent benefits. Pay (if you are coming from the outside) is pretty solid, though raises are anemic at best. The new review system should remove the much-hated bell curve scoring process. Some managers are still trying to make things work. The CEO is rock-solid and absolutely believes in GD and knows what we need to do to make it awesome....but....

    Cons

    - There is NO communication between the Senior Leaders. Those leaders then tell us what they want done, but don't spend the time, energy, money, or provide direction on how those things should happen. It doesn't get better moving down the ladder from there.
    - No environmental standardization, little testing, and too much work to do
    - Company is trying to go public. This means no money for anything. This will only get worse as we get closer to that acrid goal.
    - Work life balance is non-existent in my department. My boss expects an answer any time, day or night. Emails are often sent at 9am, and you'll get questioned about why you've not answered them already.
    - Promotions are non-existent company-wide. The company has hired externally almost exclusively for the last year.
    - "Old School" Go Daddy folks (people that have been here more than 5-7 years) will push you to cut corners. Any pushback and you'll be labeled as "not agile".
    - Developers rule this place. Any other teams are secondary at best.
    - Environment of fear. If you cause an outage, expect you'll be terminated for something unrelated not long afterwards.
    - Change control team were all terminated, so little in the way of controls
    - Monitoring team was gutted, so very little monitoring or alerting

    Advice to ManagementAdvice

    Stop rewarding cut corners. If you don't invest in the guts of your company, you can't be surprised when they break. If you don't invest in your people's well being, you can't be surprised then they leave. Stop giving us the end result and start telling us how, exactly, we will get there. Just saying you want something to happen doesn't make it appear out of thin air.

    Doesn't Recommend
    Negative Outlook
    Approves of CEO

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