GoDaddy Reviews

Updated April 7, 2015
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GoDaddy CEO Blake Irving
Blake Irving
19 Ratings

61 Employee Reviews

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  1. False Expectations

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Inbound Sales and Support in Hiawatha, IA
    Former Employee - Inbound Sales and Support in Hiawatha, IA

    I worked at GoDaddy full-time (Less than a year)

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    -Positive environment among most regular associates, and some supervisory staff
    -Fun team-related decorations and competitions (although it often seemed forced and overdone)
    -Some flexibility with when you can take breaks or lunch depending on supervisor
    -Subsidized, healthy on-site lunches. $2 for a decent sized meal, $5 for double meal.
    -Pretty solid benefits package for an hourly job, despite being incorrectly or inadequately described during the hiring process and training.

    Cons

    -No opportunity to change shifts even w/satisfactory performance unless Supervisor and Manager approve
    -Horrible shift choices for new employees, often getting stuck with shifts that contribute to a lack of success
    -Recruiting strategy is to only tell half truths about job requirements, expectations, and ability to move up in the company
    -Very cult-like mentality, especially among Supervisors and Managers.
    -Management will seek retribution through various indirect methods toward employees that criticize or discuss areas of improvement for the company in any way
    -If you don't get along with your manager right away, you should quit immediately and try again in 90 days because once one manager doesn't like you (whether they have a good reason or not), half the supervisory staff doesn't like you.
    -During reviews, management will "subtly" suggest you quit while providing bogus advice on improving sales numbers even if only for one month
    -They tell you it is not really about sales numbers, but it is ALL about sales numbers
    -Used to provide bonus incentive for excellent customer satisfaction survey scores, but got rid of it. They then lowered the minimum standard for that score to something I felt a monkey with a banana phone could achieve and implemented a minimum call per day standard (because greater number of calls per day = more sales). This forces employees to choose between meeting minimum call per day requirements (which they must reach in order to get a sales bonus) and actually satisfying the needs of the customer. Unfortunate that the employer would put their associates in a position that incentivizes them to drag the company's reputation through the mud.
    -The only customers who appreciate your help are the same people that yell at you while you explain what Internet Explorer and Google Chrome are to them.
    -I was asked if I'd like to interview for a position in another department after a manger from that department sat in on some of my calls. I said yes. The following day I was told I would have the opportunity to interview and was given three times to choose from during the following week. The next day that manager decided to message me letting me know that even if I passed the interview I would not be considered for the job because my performance metrics were not sufficient, but that I could still interview if I'd like. This happened despite the fact that they openly stated they would be ignoring performance metrics for transfer applicants for anyone in their first 90 days, which I was.
    -About half the employees I spoke to believed that there was call queue manipulation, which is speculative, but doesn't seem unlikely
    -Human Resources duties are handled by a 3rd party offsite company with no direct line leaving employees very vulnerable to the whims of management and their interpretation and application of policies which change almost weekly

    Advice to Management

    -Please set realistic expectations for new hires and do not tell half truths during the interview, hiring, and training phases.
    -Be honest with applicants that what it takes to be successful in your entry level role is the ability to put the need or desire for a bonus check ahead of the needs and wants of the customer with some regularity
    -Management consists of many people that have too big of an ego or too much company pride. Frankly you could break the GoDaddy cult mentality by replacing about half of your veteran managers and supervisors with new people that have experience in other industries
    -Your annual self-survey should be available to complete outside of your facilities, as many employees expressed concern that it was not actually anonymous.
    -Come up with a training process that allows individuals to get the knowledge and help they need after the 7 day intro period without having to worry about sacrificing their bonus

    GoDaddy Response

    Apr 20, 2015Director

    Here at Godaddy we are always looking to improve the customer and the employee experience. In our Customer Sales and Service Representative role we are open 24 hours a day 7 days a week, so we have ... More

  2. Helpful (7)

    Use to be good

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Internet Sales and Service Consultant in Scottsdale, AZ
    Former Employee - Internet Sales and Service Consultant in Scottsdale, AZ

    I worked at GoDaddy full-time (More than a year)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Training, Supervisors, Benefits, Commissions, co-workers

    Cons

    Favoritism, no room to grow or move, no opportunity to get a raise, customers are terrible, bad policies.

    Advice to Management

    Get back to the basics that made GoDaddy a great company to work for and to work with back in the good old days.

    GoDaddy Response

    Feb 10, 2015Director, People Operations

    Our career development and internal mobility programs are constantly evolving forward to actively address the first two concerns. Our bonus structure in our customer care roles allows our employees ... More

  3. Helpful (7)

    Gone downhill

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales and Support-SSL/HE in Tempe, AZ
    Current Employee - Sales and Support-SSL/HE in Tempe, AZ

    I have been working at GoDaddy full-time (More than 5 years)

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    You get a good healthcare plan and 401k

    Cons

    Job has no work/life balance in SSL/HE due to shift bid
    Insane sales pressure
    Customers are not savvy enough to use our products and consistently sold the wrong things
    Customers will be demeaning, abusive, and rude and you can't defend yourself
    Bonus pay has been reduced year in and year out in my dept.
    Upper management doesn't care about that at all
    New tools have made doing the job harder

    Advice to Management

    Just stop trying to pretend you can make a good living here.
    Stop pretending every product GoDaddy makes is flawless and customers need everything we make

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  5. Helpful (10)

    USED to be a great place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Internet Sales and Service Consultant in Cedar Rapids, IA
    Former Employee - Internet Sales and Service Consultant in Cedar Rapids, IA

    I worked at GoDaddy full-time (More than 3 years)

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Compensation was great if you were good at sales
    If you already have related technical training and experience you can excel
    Used to be phenomenal benefits (still average, but not great)
    Very discounted lunches
    Some really great people who really care about others work here...they're just not listened to anymore
    A LOT of theoretical vacation time

    Cons

    If you're good at sales...AND you don't fall into one of their constant micromanaging excuses (that are always being implemented but never actually tested until employees are screwed for a while) you can make a good wage here.

    The benefits used to be awesome, but they've made it so that most of them are getting farmed to the cheapest bidder. "Full insurance" but less is covered, your employee costs for Rx went up in some cases 5x, and you can only use your vacation if you book it WAY in advance and they don't decide something is a black out day or holiday even if you've had vacation approved).

    There used to be "the golden rule". If you can say what you're doing is right for the customer, right for the employee, and right for the company, the answer was "do it". Now that is absolutely gone. The order now is "what will net the company the most money for our potential IPO"

    Advice to Management

    Stop. Please stop ruining this company. I'm no longer an employee there, but I'm saying this out of actual caring, because a lot of this company became my family. The only way to rationalize the recent decisions here is to believe that you've stopped caring about the people who work for you and now only care about what your IPO price may be. Unless you're upper management, the IPO price means almost nothing to us with the vesting schedule (and you force most of your good people out before then, since they question things). You built a huge awesome new facility with great relaxation benefits...but have put processes in place to micromanage your employees time to the point that over the course of a 2 week bonus period, there's a good chance they will LOSE that bonus entirely.

    Quit putting practices into place (and products, please god!) before ACTUALLY testing them. Accountability metrics that have no actual "testing" behind them. Quit putting out lame excuses for why you can't improve the processes and fix things, and instead just shout down (or terminate) the people who work for you that have offered well though out alternatives.

    So, yeah. Golden handcuffs. But be smart about it. The only way to fix this is to increase the pay/benefits/flexibility of the people who are awesome at what they do is to incent them properly into moving into management or training. You don't take a world championship sprinter and "prepare him to coach" by cutting off his foot and saying "well, it shouldn't have been that good to start with. But more often than not, management here is like choosing a political candidate. Why would someone good want to do that job?

    And for the love of god, QUIT making people take your "Best Place To Work" survey when it's obvious you're only taking the data points you can spin your way. Make the entire results of the survey available to at least the employees. If you don't, then it's NOT a survey, it's just biased fake marketing.

  6. Helpful (21)

    was sad to go at first, now i see it was my ticket to better opportunities ahead

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Software Engineer in Gilbert, AZ
    Former Employee - Senior Software Engineer in Gilbert, AZ

    I worked at GoDaddy full-time (More than 5 years)

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    Pros

    started out as a great company, the owner truly cared although really had no clue about software development. It was a good place to work. learned a lot about large scale development.

    Cons

    owner sold out, all of the things that made good company to work for started disappearing, a lot of people who worked there for a long time really got screwed in many ways. Along came the investors, and it was all about the numbers game. Many products where cancelled, people were secretly either forced out "you have 30 days to find a new job" or let go. Their main goal was do it under the covers and they made employees sign documents saying they would not discuss any of this, or would not get any severance. They then started hiring younger folks, willing to work more hours for less. The new building has things like a skate park, slides, and go karts, so take a guess what age range they are targeting for that ??

    Advice to Management

    nothing, the damage is done.

  7. Helpful (19)

    How you are treated depends on the department you work in.

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at GoDaddy

    Pros

    As a developer, you will work in the new facility with beer on tap, a skate park, basketball court, weight room, a slide, and all kinds of other amenities.

    Cons

    As a member of a department that physically supports the server and network infrastructure, you will get bare bones staffing, stacks of tickets, layoffs, no chance to use earned vacation, and a looming sense of "who's getting fired next? ".

    Advice to Management

    Think about the consequences of your decisions. When you hire a new manager that tells the entire department that they have almost twice as many people as the budget can afford (even though the company can afford a new building with the above mentioned amenities), and then promptly fires three people, and as a result nobody remaining can take vacation time because there is nobody left to work the shifts (because we didn't need them, remember) unless the few people that are even able to work the shifts due to their schedules volunteer to work overtime, people are going to leave.

    Take our feedback. Even if you don't use our feedback, try to pretend like you care what we have to say. For example, when launching a new platform from the ground up, don't make the same mistakes that were made in the previous platform. We could have told you how to do things much more effectively.

    GoDaddy has almost everything it needs to be a fantastic company for everyone. The only exception is the right decisions to make that happen. I understand why things are being done the way they are, but in following the norm, this strategy is serving a very short term goal and does not have a the long-term well being of the company or employees in mind at all. With a decent amount of effort, you could make the right decisions and make GoDaddy into a company that is ACTUALLY great, instead of just appearing to be a great company.

    I was excited and proud to be a part of GoDaddy up until the last year, so it's especially disappointing when I see it turning into what it is becoming.

  8. Helpful (11)

    "WAS" a great company!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at GoDaddy

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    Pros

    1. Some great employees haven't been let go or fled the company.....yet.
    2. Free healthcare if you're single but for salaried employees they lowered the quality of the health plan offered.
    3. Employee outings.
    4. Free coffee.

    Cons

    1. Unlimited vacation policy that more often than not translates to less time off...and there is no vacation day carry-over.
    2. Tenured employees just disappear with rumors of them being forced out.
    3. There isn't much independent thinking in upper management.
    4. IPO is senior level management's priority. Unfortunately it only really benefits them.
    5. HR presents all employee benefit cuts as a good thing for employees. LOL!
    6. Employees are worried about losing their jobs.
    7. Meeting, meeting, meetings and more meetings but less communication.
    8. Low morale in many departments.
    9. Hard to be motivated when benefits are cut and the threat of being let go is constant.

    Advice to Management

    There is no point giving advice because the management doesn't listen. Just because HR send out an email saying they listened doesn't make it so.

  9. Helpful (1)

    Great Benefits

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Technical Support and Sales Representative in Hiawatha, IA
    Former Employee - Technical Support and Sales Representative in Hiawatha, IA

    I worked at GoDaddy full-time (More than 3 years)

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    Pros

    Incredible benefits. Insurance and 401k start from day 1. Good vacation time given.

    Cons

    Not worried about the customers. Email or servers could be down for days or more but we are pressured to sell because "these are people that don't ever call in"". Their main concern is not what works for the customer but what we could lock you in for. Leadership and HR are a joke to the titles.

    Advice to Management

    I know the key thing right now is to make a good impression for investors with trying to make the company look good financially but take advantage of the great people that are there. And worry about fixing the products and the ability to support the products instead of just bringing out new products that people have to start all over to get.

  10. Helpful (1)

    Don't quit your other job until you passed the test after their unorganized one week school.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Internet Sales & Service Consultant in Hiawatha, IA
    Former Employee - Internet Sales & Service Consultant in Hiawatha, IA

    I worked at GoDaddy full-time

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    The company has great benefits,

    Cons

    Poor training and communication with the trainers in the Hiawathia branch. Don't quite your other job until you to thru the training and passing the test. Their school doesn't teach you to be successful in the test they give you after a one week school (was a two week school). They keep telling you people with MBA's don't past the test. There is a problem if smart educated people can't pass the test! If you've hired someone that you think is right for your company you don't let them go because they failed a test (that they took serious)- you've not done your job as an employer if they failed.
    You have to start at the bottom to work up to the job your interested in and qualified for.

    Advice to Management

    Look at your school ranch the manual was out of date with old information and not the current in it. And have the class more geared to using and becoming more familiar with the search engines you what them to use and be tested on.

  11. Helpful (1)

    terrible pressure and poor management

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at GoDaddy

    Pros

    lots of ways to win things!

    Cons

    terrible management that only care about greed....used to be a great place, but went downhill

    Advice to Management

    take some pride in what you do and watch how you talk to people

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