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GoDaddy Reviews

Updated August 13, 2014
Updated August 13, 2014
258 Reviews

3.0
258 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
GoDaddy CEO Blake Irving
Blake Irving
93 Ratings

Review Highlights

Pros
  • Great Benefits (Although it will take you at least 90 days to get them) (in 24 reviews)

  • Good hourly base pay, good benefits if you're single (in 24 reviews)


Cons
  • Transitioning from the call center to corporate is extremely difficult to do (in 18 reviews)

  • Though, given the amount of time it's been since I was there - that may have changed (in 6 reviews)

More Highlights

54 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1.  

    Overrated place to work.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    Decent benefits, like tuition reimbursement, good insurance and 401k. Worked four 10' s while completing my BS in CIS full time at ASU and got a way better job. For that I thank Go Daddy..

    Cons

    Employees are micromanaged, over worked with high turn over. Christmas party is more for show and publicity. Low pay.

    Advice to ManagementAdvice

    Burn out and turnover have to be looked at and addressed to make the environment of working there more stable.

    Recommends
    Positive Outlook
    No opinion of CEO
  2.  

    Great possibilities with a tech leader, but be prepared for a Darwinian environment for new employees.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Inbound Sales and Support  in  Hiawatha, IA
    Former Employee - Inbound Sales and Support in Hiawatha, IA

    Pros

    Cutting-edge industry leader
    Very good benefit package
    Career growth potential
    Fun culture
    Mostly laid back managers

    Cons

    In this role, you will be live on the phone with customers on your seventh day. You will not have a full grasp of the basic functions of the CRM ordering system. This goes over and above your being a novice at the product line, which includes more than 60 offerings. Unless you are a skilled actor, or very versed in internet tech at the outset ( this is not a requirement to be hired, by the way), customers will sense that you are new and unsure. This can be a harrowing experience for the customer and especially for you, until you learn. Of course, during this time you will still be expected to sell product and have the credibility of an internet expert (at least in the perception of the customer).

    Advice to ManagementAdvice

    Cut down the volume of new hires and invest in the best new people you can find. New agents shouldn't be expected to touch an actual customer until the second month at the earliest. Simulate typical customer interactions in training. This will be a huge confidence builder.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    GoDaddy Response

    Aug 14, 2014Customer Care Talent Acquisition Director

    Thank you very much for the input. We are constantly evaluating the effectiveness of our training programs so that we can provide the best experience possible. Our training staff has been notified of ... More

  3. 1 person found this helpful  

    Cool place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Analyst  in  Scottsdale, AZ
    Current Employee - Analyst in Scottsdale, AZ

    Pros

    Lots of great things happening at the leadership level. Higher ups are happy to hear what you have to say and the environment is pretty positive for the most part

    Cons

    Lots of levels to have to work through in order to get anything done. Can make something that should be easy take a very long amount of time.

    Advice to ManagementAdvice

    Keep up the work and positive changes!

    Recommends
    Positive Outlook
    Approves of CEO
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  5. 1 person found this helpful  

    A great place to work, but not to make a career.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - IT Security Analyst  in  Scottsdale, AZ
    Current Employee - IT Security Analyst in Scottsdale, AZ

    Pros

    GoDaddy offers a great environment to work in. The people are friendly and the management staff shows genuine concern for the well being of their reports. Hourly employees are often eligible for prizes and incentives from competitions along with commission payout for meeting metrics.

    Cons

    GoDaddy is metrics heavy in many departments; they fail to recognize individuals who give 110% if they can't meet 'x' amount in sales or interactions. Those in the salaried positions are excluded from all contests, and the compensation offered isn't generally much higher than an hourly employee may be able to earn in many positions. There are learning opportunities for advancement, but the instructors are often under-qualified or the material is sub-par.

    Advice to ManagementAdvice

    Be more transparent; employees deserve to know what is happening at upper-levels and how it will effect them.
    Take more time to prepare; it seems many major decisions are made with no or insufficient planning, especially when it comes to department changes. This results in there being tasks that fall into the cracks, bitterness between employees and departments, and an overall feeling of being tossed around with nothing to hold onto. It can be quite frustrating.

    Recommends
    Neutral Outlook
    No opinion of CEO
  6. 1 person found this helpful  

    Good opportunities, but very stressful

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Business Intelligence Analyst  in  Scottsdale, AZ
    Former Employee - Business Intelligence Analyst in Scottsdale, AZ

    Pros

    Benefits are excellent. Opportunities to learn and grow are great. Fun company and they compensate their employees well.

    Cons

    However, because they only hire from within, management often has great technical skills but lacks management skills. This creates tension and stress. They pay well and know it, therefore also demand availability and high skill. If I had no life outside of work, this would have been great.

    Advice to ManagementAdvice

    More training for your managers. Focus on soft skills.

    Recommends
    Positive Outlook
    Approves of CEO
  7. 3 people found this helpful  

    Best company I've worked for so far!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - CDT Sales Representative  in  Gilbert, AZ
    Former Employee - CDT Sales Representative in Gilbert, AZ

    Pros

    You can make a lot of money here in sales (CDT). Some days it felt like I was sitting in front of a slot machine. The management and co workers were all very cool people to work with. I never had a problem with being micro managed. The benefits and bonus pay are awesome! You will get to talk to some very cool people on the phone. The holiday party is unreal!

    Cons

    Here is why I gave the company three stars...be prepared to be verbally abused, almost daily, especially in the inbound department. You will have inbound calls routed to you with irate customers expecting tech support for issues you are not trained on or that the company just won't handle. You are not allowed to disconnect the line on these people or you will be terminated. Customers will get a survey and if they leave negative feedback it will impact you financially. You will be taking calls in rapid succession, any time off the phone drains your availability which can affect your bonus pay. I was mentally drained almost daily from this job...it is a great job in the short term, don't expect to make a career out of it. Also, know that this is a SALES job. You can provide world class tech support but if you are not meeting your sales requirements you will be terminated. I had no problem with this but I saw guys who knew way more than me walked out the door.

    Advice to ManagementAdvice

    Lower the utilization to avoid burning out your reps. Reps should not have to deal with verbal abuse, find a way to handle this, as most managers are unwilling to take a sup call.

    Recommends
    Positive Outlook
    Approves of CEO
  8. 2 people found this helpful  

    Nice place to work for a couple years then get out!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Website Designer  in  Gilbert, AZ
    Current Employee - Website Designer in Gilbert, AZ

    Pros

    The best thing is the benefits. It's what has kept me there so long.

    Cons

    Company seems to have a hard time admitting when one of their products is a dud.

    Advice to ManagementAdvice

    Listen to your worker bees.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  9. 2 people found this helpful  

    Not the same company with Bob gone.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - C3 Sales  in  Tempe, AZ
    Current Employee - C3 Sales in Tempe, AZ

    Pros

    Pay is decent, benefits are pretty good, and the people that you work with are great.

    Cons

    Too much of a focus on money and not enough on quality products.

    Advice to ManagementAdvice

    Be available for your employees. Not being around half the day shows that you really don't care.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  10. 3 people found this helpful  

    A company that's takes care of it's employees... For the most part.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Development Team  in  Gilbert, AZ
    Former Employee - Customer Development Team in Gilbert, AZ

    Pros

    Benefits, company paid medical, low cost dental and eye coverage. $2 lunches, and the food wasn't bad for the most part. Holiday party was insane. Company gave out at hundreds of thousands of dollars to their employees. Cool contests to keep you motivated. Football tickets, shopping sprees, and vehicle giveaways to name a few. Opportunity to make really good money. Some reps making over $100K a year. Most managers were pretty cool, mine was amazing, best supervisor I've ever had. Too bad he doesn't want to move any higher because he doesn't want to babysit.

    Cons

    Worst time-off policy I've ever seen. Need a vacation day? Good luck getting one two months out. Need a three day weekend? That's a laughable thought. Getting time off is like pulling teeth. Monotonous work, pissed off customers calling about their horrible email service. If you don't like phones or like being chained to your desk, this is not the job for you. But the more you're at your desk, the more money you will make. The two go hand in hand.

    Advice to ManagementAdvice

    Get a better time off policy, allow workers to use Vacation time for sick time in an emergency instead of docking their pay. Don't keep people chained to their desk by upping the utilization, this will and is stressing workers out.

    Approves of CEO
  11. 2 people found this helpful  

    Great for some but not so for others

    • Comp & Benefits
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    Former Employee - Business Intelligence Analyst  in  Tempe, AZ
    Former Employee - Business Intelligence Analyst in Tempe, AZ

    Pros

    Fun and relaxed atmosphere. Peers are usually above average intelligence. Good benefits. Good bonuses. Subsidized lunch program. Awesome holiday parties.

    Cons

    It was always a losing battle when requesting to continue my education in an actual classroom setting. Know of many horror stories from mothers/pregnant women and those whose health suddenly declines; Most of the stories end in termination. Depends on the team but work-life balance can be extremely difficult. In my experience, focus was on quantity not quality.

    No opinion of CEO

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