GoDaddy Reviews

Updated October 19, 2014
Updated October 19, 2014
287 Reviews
3.1
287 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
GoDaddy CEO Blake Irving
Blake Irving
110 Ratings

Review Highlights

Pros
  • Great Benefits (Although it will take you at least 90 days to get them) (in 30 reviews)

  • Good hourly base pay, good benefits if you're single (in 26 reviews)


Cons
  • Transitioning from the call center to corporate is extremely difficult to do (in 24 reviews)

  • Though, given the amount of time it's been since I was there - that may have changed (in 6 reviews)

More Highlights

61 Employee Reviews Back to all reviews

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  1.  

    GoDaddy Entry Level Employee

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Internet Sales and Service Consultant in Tempe, AZ
    Former Employee - Internet Sales and Service Consultant in Tempe, AZ

    I worked at GoDaddy full-time (more than 3 years)

    Pros

    It's a decent place to work. From my knowledge not exceptional compared to other companies of this kind.

    Cons

    As others have said, you need to provide technical support while trying to sell, sell, sell.

    Advice to ManagementAdvice

    One or the other. Tech support or sales.

    Recommends
    Neutral Outlook
    No opinion of CEO
  2.  

    Great Company working on becoming like everyone else

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Data Center Technician L2 in Scottsdale, AZ
    Current Employee - Data Center Technician L2 in Scottsdale, AZ

    I have been working at GoDaddy full-time (more than 5 years)

    Pros

    The company is making money

    Cons

    The company is staffing like they aren't making any money

    Advice to ManagementAdvice

    The company was really great to work for but your drive to corporatize the organization is making it difficult to be excited about working here.

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
  3. 2 people found this helpful  

    High stress with little opportunity

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Advanced Hosting Support in Tempe, AZ
    Former Employee - Advanced Hosting Support in Tempe, AZ

    I worked at GoDaddy full-time (more than an year)

    Pros

    The people that work at Godaddy are great. Very energetic. There are some decent perks depending on what building you work in. Great job if you are going to school at the same time due to flexible schedules

    Cons

    High stress, Huge divide between management and "regular" employees, not much growth potential

    Advice to ManagementAdvice

    Solicit feedback from the lowest on the totem pole. Develop realistic growth opportunity plans as what was presented to me during the hiring phase was not accurate. Find people core strengths and develop them.

    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO
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  5. 3 people found this helpful  

    Stressful job!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales and Support in Hiawatha, IA
    Former Employee - Sales and Support in Hiawatha, IA

    I worked at GoDaddy full-time (more than an year)

    Pros

    They take good care of their employees. Great benefits, awesome employee parties, good pay, and they do lots of fun stuff.

    Cons

    Everything is sales driven. I hated that people would call in with technical issues, and we were still required to try to sell to them. They are super strict with their attendance policy. God forbid you clock in one minute late or get sick.

    Recommends
    Positive Outlook
    Approves of CEO
  6. 1 person found this helpful  

    Great people, but a lot of pressure to sell.

    Former Employee - Customer Development Team
    Former Employee - Customer Development Team

    I worked at GoDaddy full-time

    Pros

    Great people, great benefits, and competitive pay.

    Cons

    The customer development is all about sales numbers. If you are not a sales person who is comfortable with pushing products over the phone, this is not for you.

  7.  

    Good place for sales, not for tech - sales and support

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales and Support in Hiawatha, IA
    Current Employee - Sales and Support in Hiawatha, IA

    I have been working at GoDaddy full-time (less than an year)

    Pros

    Good benefits and above average pay. Coworkers are great and lower management is okay. Great opportunity to learn during training.If you are a salesperson this job is for you.

    Cons

    During the interview they said the job was 50/50 support and sales but it was indeed a sales job. Sales goals are the most important theme running through the customer care centers. They called it consulting during training but it's sales. Also, a lot of the products are second-rate but they expect you to sell them anyway. If you are more of a tech expert or web developer than a salesperson, do not take the sales and support position. I'm serious.

    Advice to ManagementAdvice

    Try to recognize individuals with technology skills even if they can't make the kind of sales that you might expect.

    Doesn't Recommend
    Positive Outlook
    Approves of CEO
  8. 4 people found this helpful  

    Fun company, lots of benefits but...

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Internet Sales and Service Consultant in Scottsdale, AZ
    Current Employee - Internet Sales and Service Consultant in Scottsdale, AZ

    I have been working at GoDaddy full-time (less than an year)

    Pros

    The cool thing about this job is that unlike most call centers they dont give you a script. You can pretty much direct the call however you'd like. They also have what seems to be a very good incentive plan.

    Cons

    This job sounds great on paper but after working here for a month I realize its not all that its cracked up to be. This is the first job Ive had working in a call center. They provide a month of training but only about ten days of it is with your trainer and the remainder of the training they have you on the phones as an attempt to "give you a feel of the real thing" However, upon the completion of training and starting my actual shift, I quickly realized things were alot different when you were doing the real thing. First off, if you're working in the inbound department you have to deal with tech calls all day. The idea is someone calls in with a tech problem and you are expected to somehow turn that around and make it into a sale. As a new employee, I sometimes become frustrated with the tech questions people call in with for two reasons. One being that I dont feel I had suffiencient training to enable me to assist some customers with confidence. In training they literally have told me,"If you dont know the answer just tell the customer you are going to review their account while you place them on a brief hold, and then freak out, and come ask someone". Which brings me to part two, whenever I dont know the answer I attempt to ask my supervisor who looks at me like Im a complete moron, its as if he expects me to know all the tech stuff when no one has even taught it to me. SELL, SELL, SELL. Thats all they seem to care about. I've literally had my supervisor refuse to answer a question I have until I load a product into the customers shopping cart to offer them. Not very helpful when Im busy stressing over a tech problem.

    Advice to ManagementAdvice

    I suggest spending more time in training going over technical things and less time on phones.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  9. 1 person found this helpful  

    Overrated place to work.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at GoDaddy

    Pros

    Decent benefits, like tuition reimbursement, good insurance and 401k. Worked four 10' s while completing my BS in CIS full time at ASU and got a way better job. For that I thank Go Daddy..

    Cons

    Employees are micromanaged, over worked with high turn over. Christmas party is more for show and publicity. Low pay.

    Advice to ManagementAdvice

    Burn out and turnover have to be looked at and addressed to make the environment of working there more stable.

    Recommends
    Positive Outlook
    No opinion of CEO
  10. 1 person found this helpful  

    Great possibilities with a tech leader, but be prepared for a Darwinian environment for new employees.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Inbound Sales and Support in Hiawatha, IA
    Former Employee - Inbound Sales and Support in Hiawatha, IA

    I worked at GoDaddy full-time (less than an year)

    Pros

    Cutting-edge industry leader
    Very good benefit package
    Career growth potential
    Fun culture
    Mostly laid back managers

    Cons

    In this role, you will be live on the phone with customers on your seventh day. You will not have a full grasp of the basic functions of the CRM ordering system. This goes over and above your being a novice at the product line, which includes more than 60 offerings. Unless you are a skilled actor, or very versed in internet tech at the outset ( this is not a requirement to be hired, by the way), customers will sense that you are new and unsure. This can be a harrowing experience for the customer and especially for you, until you learn. Of course, during this time you will still be expected to sell product and have the credibility of an internet expert (at least in the perception of the customer).

    Advice to ManagementAdvice

    Cut down the volume of new hires and invest in the best new people you can find. New agents shouldn't be expected to touch an actual customer until the second month at the earliest. Simulate typical customer interactions in training. This will be a huge confidence builder.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    GoDaddy Response

    Aug 14, 2014Customer Care Talent Acquisition Director

    Thank you very much for the input. We are constantly evaluating the effectiveness of our training programs so that we can provide the best experience possible. Our training staff has been notified of ... More

  11. 2 people found this helpful  

    Cool place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Analyst in Scottsdale, AZ
    Current Employee - Analyst in Scottsdale, AZ

    I have been working at GoDaddy full-time (more than an year)

    Pros

    Lots of great things happening at the leadership level. Higher ups are happy to hear what you have to say and the environment is pretty positive for the most part

    Cons

    Lots of levels to have to work through in order to get anything done. Can make something that should be easy take a very long amount of time.

    Advice to ManagementAdvice

    Keep up the work and positive changes!

    Recommends
    Positive Outlook
    Approves of CEO

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