Gold Buyers at the Mall

  www.goldbuyersatthemall.com
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Gold Buyers at the Mall Reviews

Updated May 5, 2014

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All Employees Current Employees Only

2.1 12 reviews

100% Approve of the CEO

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Danny Baruch

(1 ratings)

17% of employees recommend this company to a friend
6 Employee Reviews Back to all reviews
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    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Approves of CEO

     

    An "okay" first Sales job

    Sales Associate (Former Employee) Springfield, OH

    ProsFlexible hours, quality store managers, fantastic starting job in sales without a degree.

    ConsHourly pay is minimum, and managers only get paid slightly more. Commission structure is a joke, and even top sales will not generate more than 20% added revenue.
    Layoffs when spot price of gold diminishes, constantly changing markets.
    Minimal benefits, No Vacation offered, Minimal internal growth.

    Advice to Senior ManagementFlyers are not an efficient conversation starter. Regional managers are too hands on, Store managers should affect sales reps more.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities

     

    Very hectic and unrealistic expectations

    Anonymous Employee (Former Employee)

    ProsNever a dull moment, worked with some great people both in the field and at the corporate office

    ConsVery "fly by the seat of your pants" mentality. Majority owner is very inexperienced in running a business and makes whimsical decisions not entirely based on facts but more based on emotion and looking at very limited data. Many of the managers I met, both district managers and upper-level managers, managed through fear and through bullying.

    Advice to Senior ManagementKeep the majority owner out of the decision making process as much as possible if you want to turn it around and succeed.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities

     

    It was ok but could have been better

    Manager (Current Employee) Atlanta, GA

    Prosworked in the mall so you got discounts to alot of places, met very interesting people and alot of tourists

    Consnot enough money for standing on your feet all day, commission was terrible, very micro-managed

    No, I would not recommend this company to a friend

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    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities

     

    Unrealistic

    Store Manager (Former Employee) Huntsville, AL

    ProsI had a chance to travel with the company, and as a GM really made some things happen.

    ConsThey expect way to much for current market conditions.

    Advice to Senior ManagementStart looking at what your employees are doing for your company, NOT what the numbers are saying.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities

     

    Great Idea, Poor Execution - Won't Be Around Much Longer

    Manager (Current Employee)

    ProsIt can be a fun job if you like the mall setting --especially if you get a storefront vs a kiosk to run. As a manager you'll get opportunity to win some extra cash with daily contests and you can usually hire a decent staff --may take some trial and error due to the large turn over rate of the part-timers, but eventually you'll find a couple people to click.

    ConsYou will get little to no support from senior management --especially in larger districts where the District Manager is constantly running from store to store. The only advertising available is in flyer form, which the company blindly thinks is the answer to all your problems: don't have enough people coming in with buys? Flyer more! Doesn't always work since the malls really tend to be dead during the weekdays, and only really pick up Fri-Sun.

    The company also doesn't offer direct deposit, as they cannot keep a large enough cash balance on hand to cover such a service. Instead employees get their paychecks on the weekend, and get to wait two days for the balance to show in their accounts after deposit.

    The biggest con however has to do with the way this company is run. At one point, corporate bragged at having over 200 locations across the country - now the number is around half that amount. This is a business that doesn't forgive growing pains very easily. If a store has a good year, and a good profit margin, it's expected goals will go up the next year. Those goals will steadily go up until they reach a point that the store cannot meet those goals. Also, if a store with a proven track record starts failing due to poor management, common sense would dictate that you replace that manager with a better one and let them turn the location around. Unfortunately, the company (or I should say, the president) has no patience with these kinds of business basics. Even if the location in question is beginning to recover, it will most likely be shut down under the new manager due to the actions of the previous one.

    This is a young company run by a young, inexperienced president who doesn't seem to understand basic business principles, or the concepts of growth and investment - and it shows. A basic Google search can pull up any number of lawsuits in regards to the company's business practices and labor violations. I predict that this company will continue to fail as the economy starts to recover. At this point most pawn shops and coin dealers can already beat their prices, and Gold Buyers doesn't have second-hand sales to fall back on when people stop bringing their gold to them.

    Advice to Senior ManagementOne of the company's many mantras is "Lead from the front" --basically stating that it's management's responsibility to lead & inspire the workers into performing better. Well, how about actually doing just that folks? So far what I've learned from this company's "leadership" is that they only care about how much money the handful of the people at the top can make at the expense of those that work for them. Their full-time workers barely make a living wage and have little to no benefits with no job security. Maybe if their president had some real-world job experience when it comes to actually managing people, there wouldn't be such a high turnover rate at the managerial level. Basic economics & people skills would go a long way here.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities

     

    Stupid

    General Manager (Current Employee) State College, PA

    ProsPay is ok for management
    Can be fun at times

    ConsThey take bad buys out of your paycheck, with no care if you can't pay your bills
    Everybody in the company is uneducated, they send emails with typos and horrible sentences and that's supposed to inspire us?? Maybe to buy them a dictionary. You have to stand for many hours at a time, and they take away your chair so there is no option to sit. They complain about not hitting numbers, but you cannot control who decides to come in and sell you gold. You have to deal with drug addicts and alcoholics who sell gold to fund their habits. They ask you to call into a conference call when you are not even supposed to be at work yet (ex. 9:30 call, when you are scheduled for a 10am-9pm shift). NO DIRECT DEPOSIT.... so you get paid on the 5th and 20th of every month, given that it is not on a weekend (then you'd have to wait) and then you still have to wait for your check to clear, which can sometimes take a few days. Just stay away, it's not worth it, you will be tired, annoyed, and have to train every couple weeks because the turnover is so high....

    Advice to Senior ManagementDirect Deposit should be a given to any company. You say that one of your mottos is "treat people right" how are you doing that when you can't even guarantee a paycheck for your people?? Stop expanding, and work on the basics of a good company, you have a long way to go....

    No, I would not recommend this company to a friend

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