Gold's Gym

  www.goldsgym.com
  www.goldsgym.com

Gold's Gym Reviews

Updated December 3, 2014
Updated December 3, 2014
215 Reviews
3.0
215 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
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Aaron Watkins
36 Ratings

Review Highlights

Pros
  • free membership, could flex schedule with coworkers, wanted you to be customer service oriented (in 29 reviews)

  • Flexible schedule and satisfaction in helping others in health and wellness (in 12 reviews)


Cons
  • Being on your own even at close of business, low pay, not a lot of organization (in 16 reviews)

  • Front desk personnel not personable or polite in acknowledging members as they entered the gym (in 11 reviews)

More Highlights

44 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1.  

    Fine to work out there as a customer but be sure to keep your line managers on your good side

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Port Saint Lucie, FL
    Former Employee - Anonymous Employee in Port Saint Lucie, FL

    I worked at Gold's Gym part-time (more than 3 years)

    Pros

    free gym membership
    enjoyed interacting with the customers

    Cons

    Staff are led by example and unfortunately it makes for an unprofessional environment.

    Advice to ManagementAdvice

    - Post confidential HR contact information - tried contacting someone in human resources but was only redirected back to the poor managers in place.
    - Front Line management (Amy, Moe) treat staff poorly when they are not part of the clique. Watched coworkers get treated poorly and were forced to resign due to the poor working environment

    Doesn't Recommend
    Neutral Outlook
  2.  

    Fitness instructor at golds gym underpaid and management expected too much

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Gold's Gym

    Pros

    Laid back atmosphere
    Members very nice and appreciative
    Discount on clothes And free gym membership

    Cons

    Underpaid. Filthy conditions . I was promised more work and higher pay After a month

    Advice to ManagementAdvice

    Keep to your word and focus on the the cleanliness and hygiene in the clubs

  3. 1 person found this helpful  

    1.5 out of 5. Low pay, high stress, lack of organization, micromanaging and treated like a slave.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Personal Trainer in Los Angeles, CA
    Former Employee - Personal Trainer in Los Angeles, CA

    I worked at Gold's Gym part-time (less than an year)

    Pros

    +Free Gym Membership
    +Some nice coworkers
    +Clean Bathrooms

    Cons

    -If you are not a favorite, they will not help you get intros or any new clients. At all. Not a single one.
    -Which becomes a problem when they cut all your floor hours (time and minimum wage pay) to recruit new clients after the first two weeks.
    -Management is incredibly disorganized, which will put pressure on you to get things done at very short notice.
    -Sales manager is very fake. Great at being nice and fake to customers, but is rude towards coworkers and employees. Even yelled at people over the phone at another gym location.
    -Managers have been witness by employees and members yelling at each other. LOTS of ANGER AND FRUSTRATION going on.

    My advice: Work at a different gym. You'll get paid higher and get treated with at least some decency and respect.

    Advice to ManagementAdvice

    Become more organized and treat your employees as people, not your slaves. Being fake and only caring about your personal profit margins is not going to get you very far. There's a VERY HIGH TURNOVER rate at Gold's Gym for a reason. Another employee called it the "revolving door" concept. So many people coming in and immediately walking out. Create a better business plan because even though what you have may be profiting you, your employees walk away within the blink of an eye (witnessed it many times).

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
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  5. 4 people found this helpful  

    Micro Management, Poor Upper management

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Fitness Consultant in Plano, TX
    Current Employee - Fitness Consultant in Plano, TX

    I have been working at Gold's Gym full-time (less than an year)

    Pros

    Almost every member that comes in is a familiar, friendly face. You'll make friends quickly, and easily. If your coworkers are very fitness oriented, they're usually a pleasure to work with and have a very positive outlook on life. Most fit people do. And if you're really into fitness, you'll love that fact that you'll get a membership for free under gold's employment. Also, really great benefits if you're working full time. They're really big on making sure you get a break, and make sure to not work you over hours.

    Cons

    When I accepted this job, the position I was taking obviously wasn't clearly illustrated to me. I thought I accepted a job as a sales person, but the job ended up consisting of a lot of cold calling, outreach and promotion. Actually selling a membership consisted of about 5% of my work week. Instead of communicating with people about the gym, I spent most of my hours leaving voice mails. My manager spent more time breathing down my neck than he spent in his office, and I hated it. You had to document your every action and turn it in at the end of the day, and even if you spent your entire day trying your very best, it was never enough. You will be expected to make around a hundred calls a day (not joking), that will consistent of sixty voicemails, fourty angry people, and ten potential members. You'll be expected to use your own gas to drive around to local businesses and beg them to promote you, and people will steal your sales all the time. The commission you'll make from all this work is next to nothing, and you'll get a very low hourly rate (usually minimum wage). It's the most stressful job I've ever had, and I've never done so poorly in sales. WOMEN, BEWARE. Working here is a boys club. Women are left alone to do their job if you work in childcare. If you are in management or sales, be prepared to be compared, in all of the wrong ways. You will be harassed and disrespected by the members, and receive equally bad treatment from coworkers, just more descrete.

    Advice to ManagementAdvice

    I was told that this company promotes from within, but time after time, I've seen people who have worked here for months or even years get denied a promotion opportunity (and were even promised the job), because the district manager wanted to hire someone else. Management is either way too relaxed or way too strict. They need to understand that they are hiring adults with expeirence that don't need to have their hand held or micro managed.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  6.  

    Fitness Instructor

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Gold's Gym

    Pros

    Free Membership (but dont really use it that much), free membership for 1 family member.
    Kids Klub use for instructors

    Cons

    Not very employee friendly, do not consider the impact on their employees when changing policies, Huge turnaround of GFManagers.

    Advice to ManagementAdvice

    Consider the time of a class and the the amount of people using the gym at that time to determine if instructor needs to be changed or if its just time of the day. Eg. Peak time being 9am and the slow time in the middle of the day and also consider the amount of people in the gym just working out when the class is on.
    Pay your managers more and give them more control on running their gyms classes, you employed them because they know their club, they know the instructors, they know who is good.
    And change your snow policy, you will make more money and make people a lot happier.
    Happy employee, happy members who want to bring their friends, more money for the gym.
    Make us want to work to work for you!!

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  7.  

    Low pay coupled with lack of empowerment

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Gold's Gym

    Pros

    free membership, could flex schedule with coworkers, wanted you to be customer service oriented

    Cons

    low pay and no benefits, virtually no training, management not open to suggestion for improvement

    Advice to ManagementAdvice

    empower employees to make it a better gym, focus on customer satisfaction before dollars

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  8.  

    Stepping Stone

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Manager in Birmingham, AL
    Former Employee - Manager in Birmingham, AL

    I worked at Gold's Gym full-time (more than 3 years)

    Pros

    Often great staff to work with. Networking. Upward mobility.

    Cons

    Compensation vs Work performed. Consistency. Longevity (high turnover rate).

    Advice to ManagementAdvice

    n/a

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  9.  

    Golds

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Gold's Gym

    Pros

    good people watching, fun environment, free pass

    Cons

    way to sales and pushy

  10.  

    Long Hours, Small Pay Percentage

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Professional Personal Trainer in Tulsa, OK
    Former Employee - Professional Personal Trainer in Tulsa, OK

    I worked at Gold's Gym full-time (less than an year)

    Pros

    Big facility, multiple equipment, rooms, cardio machines.

    Cons

    Bad customer service, poor management, and high turn-over in staff.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  11.  

    Subpar

    Former Employee - Kids Club Associate in Richmond, VA
    Former Employee - Kids Club Associate in Richmond, VA

    I worked at Gold's Gym part-time (less than an year)

    Pros

    free membership, relax work environment

    Cons

    can be boring. front desk doesnt give out the whole truth.

    Advice to ManagementAdvice

    i worked at golds gym laburnum (richmond, va)pay your employees more. some front desk positions don't get commission. classes at the gym would end at 8:30 and kids club would close at 8 which is stupid. keep kids club open all day instead of split shifts from 9-1pm and 4-8pm. front desk doesnt give the whole truth about memberships because apparently its the customers job to read the warranty. management is incompetent.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

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