Gold's Gym Reviews

Updated March 6, 2015
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Aaron Watkins
47 Ratings

49 Employee Reviews

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  1. Ridiculously low pay for what is expected.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Fitness Consultant
    Current Employee - Fitness Consultant

    I have been working at Gold's Gym

    Pros

    Members are great people and most of the team members are awesome.

    Cons

    You have to really watch your back in sale . Even general manager will steal your sales if you don't check the sales reports every day.

    Advice to ManagementAdvice

    Try a more honest approach when portraying the job and make sure you have more have nest people in GM position .

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  2. If you're truly passionate about fitness, stay away from this corporate machine.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Fitness Consultant in San Antonio, TX
    Former Employee - Fitness Consultant in San Antonio, TX

    I worked at Gold's Gym full-time (less than a year)

    Pros

    Free membership
    Potential for significant earnings

    Cons

    Poor management which leads to gross inefficiency in the workplace; corporate offices seemingly need to be consulted for every minor task that needs tending in the gym. With that said nothing gets done, ever. In my gym there are major safety issues that members have brought up that are still not fixed. Management laughs it off and remarks, "they signed the waiver".
    With such high turnover, Gold's simply promotes those who have 'stuck it out' the longest. That clearly leads to under-qualified personnel entering management positions.
    If you're passionate about fitness, understand that Gold's is passionate about money. Be expected to try and sell something to everyone you see, even existing members.
    Ethical lines are blurred in the sales dept. You will be encouraged to test your own morals. Sell "by any means necessary" is the motto there.
    Management expects the sales associate to cover an entire spectrum of duties, far outside the specific job description. Several times you will find if you are the only FC on shift, you are the "manager". With that comes a lot of responsibility for low pay.
    As far as wages go, your commissions will be scrutinized heavily, so don't fool yourself into thinking you're going to be a millionaire working here in sales. The corporate office employs an entire staff dedicated to finding ways NOT to pay you your commissions, and they are VERY GOOD at this.

    Advice to ManagementAdvice

    The lack of support from the corporate regional office creates such a low morale in the gym. You have to understand that your team may be working hard, despite not having the numbers to show. Creating a hostile environment because of low numbers is by no means a motivator. When your staff does well, praise them. Don't shrug it off by making a statement like "Why didn't you sell more?"

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  3. Sort of interesting, but not my cup of tea at all

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Front Desk Associate in Fort Worth, TX
    Former Employee - Front Desk Associate in Fort Worth, TX

    I worked at Gold's Gym part-time (more than a year)

    Pros

    Leadership and multitask skills may improve or develop. Customers were actually very friendly and fun to greet and help.

    Cons

    Very harsh work politics, morals are tested, and people get a little to personal. Daily it felt like people were digging in on knowing about my personal life. I get it creating positive relationships with co-workers is important for success, but I was constantly being asked things that were a little out of my comfort zone. I didn't like being treated like a charity case because of people assuming certain things in my life. I was turned down shifts that I didn't mind working because my transportation is different from others--just because I didn't have a car--but I had a way of getting to work so I didn't see what the big deal was. Some things were also very shady--

    Advice to ManagementAdvice

    Be a little more organized.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
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  5. Turnover Machine.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - General Manager
    Current Employee - General Manager

    I have been working at Gold's Gym full-time (more than a year)

    Pros

    -In the grand scheme of things, the pay for management is pretty good considering the type of work involved.
    -Good benefits
    -Free membership
    -Lots of opportunities if your willing to relocate

    Cons

    As stated in the title, this company is a turnover machine. It has a very high demand, production wise, from all staff within the gym. If your gym is behind the status quo, they expect you to be in the gym. GM's are required to work a minimum of 52 hours per week.

    Time off more or less doesn't exist. If your on PTO, you can expect to be contacted about anything at any hour. They expect your cell phone to be connected to your hand. This just leads to more stress and faster burnout.

    Advice to ManagementAdvice

    Invest in people. It's all about the bottom line with this company. They talk about changing lives but they only REALLY care about the profits/losses. Take a deeper look into finding good people and reward them for their work. More money going into the staff will just make a happier staff and a more PRODUCTIVE staff.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  6. Fine to work out there as a customer but be sure to keep your line managers on your good side

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Port Saint Lucie, FL
    Former Employee - Anonymous Employee in Port Saint Lucie, FL

    I worked at Gold's Gym part-time (more than 3 years)

    Pros

    free gym membership
    enjoyed interacting with the customers

    Cons

    Staff are led by example and unfortunately it makes for an unprofessional environment.

    Advice to ManagementAdvice

    - Post confidential HR contact information - tried contacting someone in human resources but was only redirected back to the poor managers in place.
    - Front Line management (Amy, Moe) treat staff poorly when they are not part of the clique. Watched coworkers get treated poorly and were forced to resign due to the poor working environment

    Doesn't Recommend
    Neutral Outlook
  7. Fitness instructor at golds gym underpaid and management expected too much

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Gold's Gym

    Pros

    Laid back atmosphere
    Members very nice and appreciative
    Discount on clothes And free gym membership

    Cons

    Underpaid. Filthy conditions . I was promised more work and higher pay After a month

    Advice to ManagementAdvice

    Keep to your word and focus on the the cleanliness and hygiene in the clubs

  8. 1 person found this helpful

    1.5 out of 5. Low pay, high stress, lack of organization, micromanaging and treated like a slave.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Personal Trainer in Los Angeles, CA
    Former Employee - Personal Trainer in Los Angeles, CA

    I worked at Gold's Gym part-time (less than a year)

    Pros

    +Free Gym Membership
    +Some nice coworkers
    +Clean Bathrooms

    Cons

    -If you are not a favorite, they will not help you get intros or any new clients. At all. Not a single one.
    -Which becomes a problem when they cut all your floor hours (time and minimum wage pay) to recruit new clients after the first two weeks.
    -Management is incredibly disorganized, which will put pressure on you to get things done at very short notice.
    -Sales manager is very fake. Great at being nice and fake to customers, but is rude towards coworkers and employees. Even yelled at people over the phone at another gym location.
    -Managers have been witness by employees and members yelling at each other. LOTS of ANGER AND FRUSTRATION going on.

    My advice: Work at a different gym. You'll get paid higher and get treated with at least some decency and respect.

    Advice to ManagementAdvice

    Become more organized and treat your employees as people, not your slaves. Being fake and only caring about your personal profit margins is not going to get you very far. There's a VERY HIGH TURNOVER rate at Gold's Gym for a reason. Another employee called it the "revolving door" concept. So many people coming in and immediately walking out. Create a better business plan because even though what you have may be profiting you, your employees walk away within the blink of an eye (witnessed it many times).

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  9. 4 people found this helpful

    Micro Management, Poor Upper management

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Fitness Consultant in Plano, TX
    Current Employee - Fitness Consultant in Plano, TX

    I have been working at Gold's Gym full-time (less than a year)

    Pros

    Almost every member that comes in is a familiar, friendly face. You'll make friends quickly, and easily. If your coworkers are very fitness oriented, they're usually a pleasure to work with and have a very positive outlook on life. Most fit people do. And if you're really into fitness, you'll love that fact that you'll get a membership for free under gold's employment. Also, really great benefits if you're working full time. They're really big on making sure you get a break, and make sure to not work you over hours.

    Cons

    When I accepted this job, the position I was taking obviously wasn't clearly illustrated to me. I thought I accepted a job as a sales person, but the job ended up consisting of a lot of cold calling, outreach and promotion. Actually selling a membership consisted of about 5% of my work week. Instead of communicating with people about the gym, I spent most of my hours leaving voice mails. My manager spent more time breathing down my neck than he spent in his office, and I hated it. You had to document your every action and turn it in at the end of the day, and even if you spent your entire day trying your very best, it was never enough. You will be expected to make around a hundred calls a day (not joking), that will consistent of sixty voicemails, fourty angry people, and ten potential members. You'll be expected to use your own gas to drive around to local businesses and beg them to promote you, and people will steal your sales all the time. The commission you'll make from all this work is next to nothing, and you'll get a very low hourly rate (usually minimum wage). It's the most stressful job I've ever had, and I've never done so poorly in sales. WOMEN, BEWARE. Working here is a boys club. Women are left alone to do their job if you work in childcare. If you are in management or sales, be prepared to be compared, in all of the wrong ways. You will be harassed and disrespected by the members, and receive equally bad treatment from coworkers, just more descrete.

    Advice to ManagementAdvice

    I was told that this company promotes from within, but time after time, I've seen people who have worked here for months or even years get denied a promotion opportunity (and were even promised the job), because the district manager wanted to hire someone else. Management is either way too relaxed or way too strict. They need to understand that they are hiring adults with expeirence that don't need to have their hand held or micro managed.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  10. Fitness Instructor

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Gold's Gym

    Pros

    Free Membership (but dont really use it that much), free membership for 1 family member.
    Kids Klub use for instructors

    Cons

    Not very employee friendly, do not consider the impact on their employees when changing policies, Huge turnaround of GFManagers.

    Advice to ManagementAdvice

    Consider the time of a class and the the amount of people using the gym at that time to determine if instructor needs to be changed or if its just time of the day. Eg. Peak time being 9am and the slow time in the middle of the day and also consider the amount of people in the gym just working out when the class is on.
    Pay your managers more and give them more control on running their gyms classes, you employed them because they know their club, they know the instructors, they know who is good.
    And change your snow policy, you will make more money and make people a lot happier.
    Happy employee, happy members who want to bring their friends, more money for the gym.
    Make us want to work to work for you!!

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  11. Low pay coupled with lack of empowerment

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Gold's Gym

    Pros

    free membership, could flex schedule with coworkers, wanted you to be customer service oriented

    Cons

    low pay and no benefits, virtually no training, management not open to suggestion for improvement

    Advice to ManagementAdvice

    empower employees to make it a better gym, focus on customer satisfaction before dollars

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

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