Goodwill

  www.goodwill.org
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Goodwill Reviews

Updated Jul 21, 2014
All Employees Current Employees Only

3.0 547 reviews

67% Approve of the CEO

Goodwill President and CEO Jim Gibbons

Jim Gibbons

(130 ratings)

50% of employees recommend this company to a friend

Review Highlights

Pros
  • Goodwill is awesome helping people in the community with disablities by offering them work(in 23 reviews)

  • Easy to work around schedule providing good work/life balance(in 10 reviews)


Cons
  • Salaries for upper management very high while team member are paid and poorly(in 32 reviews)

  • Minimum wage is what most people will make here, but it will help you rack up experience(in 21 reviews)

98 Employee Reviews Back to all reviews
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    slave/back breaking labor for peanuts.

    Anonymous Employee (Current Employee) Littleton, CO

    ProsThere is nothing decent nor kind to say about Goodwill industries of Denver.

    ConsI'll list them because like legion there are many:

    1.Donation attendants do everything from hauling furniture to training the newcomers and get no respect nor recognition for their efforts

    2.extremely low pay for the work demanded.

    3.management has no idea what peak hours/day means and will only schedule up to four people to handle weekend after sale days.

    4.trucking seems to be unmanaged and does whatever it wants and only seems to come on time if a district manager gets on the phone.

    5.don't expect any advancement whatsoever if you are not a manager.

    6."raises" do not exist.

    Advice to Senior ManagementSome recognition for the work employees give would be nice.

    A wage increase would also do wonders to not only get the company off the human rights watch but also maybe decrease the turnover rate.

    Treat your employees like adults instead of thieving teenagers.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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    Horrible

    Sales Associate (Former Employee) Williston, VT

    ProsThe two good things of working here is being able to see cool items and the friends you'll make with your coworkers and customers.

    ConsHorrible management. Impossible to buy items you actually want. Mind numbing repetitive work.

    Advice to Senior ManagementTreat your employees better, like actual people. Learn how to correctly and effectively do your job. Don't gossip about your employees.

    No, I would not recommend this company to a friend

    • Disapproves of CEO

     

    Very Poor

    Retail Lead (Former Employee) Albuquerque, NM

    ProsGoodwill has some good programs for employees, if they use them correctly.

    ConsIf you are employed at Goodwill then all the good goes out the window because they do not have your back if you need help

    Advice to Senior ManagementThey tell you to go through the chain of command but if the manager will not help you and you go to the director and he just shoves what the manager does under the carpet and protects her and then you go to the CEO and she gives your letter to the director and he takes it to the store and tells the manager what was said , would you not think that is a breach of confidentiality. I do. I could not work for a company like that. There needs to be a change in the upper staff from the CEO down to the managers.

    No, I would not recommend this company to a friend

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    • Culture & Values
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    • No Opinion of CEO

     

    HORRIBLE, very unfortunate such a company built to help others is so dysfunction/ dysfunction driven from the top mgmt

    Anonymous Employee (Current Employee) Kansas City, MO

    ProsAt Goodwill of western Missouri / Eastern Kansas..this location ZERO..

    ConsBiggest challenge is the president; she thinks shes knows everything, she is void of leadership / people handling skills, has total disrespect for safety rules, TOTALLY in over her head!

    Advice to Senior ManagementGet rid of president (and her cronies) of Goodwill of Western Missouri / Eastern Kansas and something might get accomplished,woman is an idiot, and I apologize to all idiots because it's not fair to you folks! Board members needs to get the head out the sand and realize they have a HUGE problem.

    No, I would not recommend this company to a friend

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    Goodwill of Roanoke, VA Valley is a big joke, bad company to work for

    Anonymous Employee (Current Employee) Roanoke, VA

    ProsNothing, it's just a job. Just a job until you find something better.

    ConsA horrible corporation, they really don't care about the stores or the employees. All the corporation cares about is making $$$ off of donations. They hire bad management and employee choices. And the pay is really low, especially for processors and cashiers, and it seems the sales supervisors also. And they put so much pressure on everyone for such low pay, and there is never any recognition and rewards.

    There is super high turnaround at all the stores constantly because people would rather quit and/or move on to another job.

    Company says they are Christian based but there is nothing Christian about how they treat their employees and their values.

    Advice to Senior ManagementPay your employees more and they would care more and stay with the company. Hire store managers and assistant managers that are good and qualified, not just unqualified warm bodies. Care about your employees, hear their concerns and work with them. Make them feel important, they should be treated better.

    Working at Goodwill is like working for McDonald's, no care for the employees and super high turnaround. Sad thing is McDonald's pays more.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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    Worst job I've ever had

    Anonymous Employee (Former Employee) Los Angeles, CA

    ProsThe pay rate was good.

    ConsComplete lack of integrity. Unqualified management. Overall a horrible experience.

    Advice to Senior ManagementFocus on giving quality service and not your PR. If you do good work people will come to you. The reason you have to try so hard at getting people in is because you offer nothing in return for the large amounts of paperwork you require of your participants.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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    Terrible place to work

    Cashier/Sales Associate (Former Employee)

    ProsGood for learning basic retail skills.

    ConsNever worked so hard for so little money. Absolutely no recognition for a job well done. Not even a thank you. Employees are in constant fear of being terminated. Management has no common sense and had their own interpretation of rules of the company. Supervisors are extremely intimidating and make the employee feel worthless.

    Advice to Senior ManagementWho's steering this ship? In case you aren't aware, your employees are also PEOPLE.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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    Started Out As A Good Social Program But Is Now Morally Bankrupt

    Afraid to Say (Former Employee)

    ProsThere are some good people in the rank and file. Some people with disabilities are helped. The retail stores did offer great bargains for lower income families but that is not is getting to be less so as they take on new goods and want to compete with Wal-Mart.

    ConsLower than average pay for most employees because of the non-profit services, but many Goodwills offer little real work training and use trainees to make money. The people served count is very misleading. Nepotism and cronyism is out of control. Policies and labor law are taken as suggestion only by many supervisors. Nothing is uniform. GII is just a franchiser interested only in the fees they receive from the territories and in lobbying in Washington. The individual Goodwill organizations are only as good as their top executives, and too many of them are there for the money coming from retail, not the service to people in need.

    Advice to Senior ManagementMake up your mind about who you are and reorganize. Either be a non-profit social services agency or a for profit retailer. Trying to get every dollar out there from the government and the customer has opened the door for corrupt people to take over. When I went to work for Goodwill friends asked why I wanted to work for a bunch of thieves. While I was there I was embarrassed to say where I worked because of the reaction. Now friends are saying they're glad I left. Goodwill is not fooling anyone but themselves.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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    bad management

    Online Jewelry Assistant (Former Employee) Seattle, WA

    ProsGot to research high end pieces/jewelry donations.

    Consbad hourly pay, bad management, no moving up.

    Advice to Senior Managementn/a

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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    Goodwill a profit organization

    Anonymous Employee (Current Employee) Great Lakes, IL

    ProsVery few other than meeting some wonderful co workers

    ConsCompany does not follow their mission statement. Goodwill Great Lakes the worse. Unless you are ex military or you have a disability that they can display with pats on their backs you are first to go.

    Advice to Senior ManagementGovernment needs to take a closer look at Goodwill, especially upper management, unfair practices and definetly they are not non profit.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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