Goodwill Reviews

Updated August 27, 2015
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Goodwill President and CEO Jim Gibbons
Jim Gibbons
57 Ratings

Pros
  • Recovering value from donated goods a the same time helping people in need (in 28 reviews)

  • very satisfy the work-life balance (in 12 reviews)

Cons
  • Upper management is the real problem though (in 41 reviews)

  • Your people do insane amounts of work under a lot pressure for minimum wage while the CEO makes over (in 27 reviews)

More Pros and Cons

190 Employee Reviews

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  1. Big mess

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Associate in Lapeer, MI
    Former Employee - Sales Associate in Lapeer, MI
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Great cause Fun stuff to buy Close to home

    Cons

    Bad pay Disrespectful management To many silly write ups

    Advice to Management

    Stop hiring people who obviously don't care about their job. Quit just sitting around in your office all day, and then blaming the Co workers for not getting our goal.


  2. cashier

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Goodwill full-time

    Pros

    great team of honest, humble, hardworking people

    Cons

    horrible management, bad pay, over-worked, underpaid, unpredictable schedule, no incentives, no raises.

    Advice to Management

    give employees raises


  3. Assistant Store Manager

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    Stressful, unfair, the company doesn't amount up to the beliefs they let up to be. The turnover is trem

    Cons

    The turn over is tremendously high. No work life balance

    Advice to Management

    I wouldn't dare go higher


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Nothing Good at Goodwill

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Associate
    Former Employee - Sales Associate
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Goodwill full-time

    Pros

    None. The pay and benefits are poor. Dismal working conditions. Must be available 7 days a week as well as holidays. 25% employee discount but you can't shop at your home store.

    Cons

    A filthy, poorly managed company. Management is unprofessional and lacking social skills. They also are bonus driven which seems unethical and out of place for a not-for-profit agency. Only management gets bonuses, nothing for hourly employees, which also feels shady. They also always claim chronic budget shortfalls yet their goods are DONATED! How can you not make budget when the product sold is no cost to the company?


  6. no good

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Associate/Cashier in Jackson, TN
    Current Employee - Sales Associate/Cashier in Jackson, TN
    Doesn't Recommend
    Neutral Outlook

    I have been working at Goodwill full-time (More than a year)

    Pros

    lots of customers to interact with, employee discount is 20%

    Cons

    rules are very strict, customers always trash the store, most of the mgmt team cannot be trusted with any private, one employee has been with the store for 3 yrs and only earns $8.57 an hour, Lead Associates get $9.00 an hour, sales floor employees are "not guaranteed" a break as written in the Employee Handbook

    Advice to Management

    lighten up on the rules, take notice of your employees who are devoted, PROMOTE FROM WITHIN


  7. Awful

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Truck Driver in Woodlawn, OH
    Former Employee - Truck Driver in Woodlawn, OH
    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO

    I worked at Goodwill full-time (More than a year)

    Pros

    Nothing much to say...If you get lucky and acquire one of 2 of the newer trucks,less breakdowns. Once you leave the terminal,you're your own boss. Freedom, freedom, freedom!!

    Cons

    $13.50 starting pay for a Class A driver,labor intensive, just figure take you 20yrs. to make around $18hr. Every year you get a 3% raise. Wow how generous!!

    Advice to Management

    Blind leading the blind there. No one knows what's going on,just sadly ran!! Just think,it says est.1916 ,thats when greed began!!!


  8. Case Manager

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Case Manager in Santa Fe, NM
    Former Employee - Case Manager in Santa Fe, NM
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    The clients that I worked with were great, the idea of working with these clients was a great idea, however the pros are listed below.

    Cons

    The management, the pay for what you do, the business is disorganized. Management does not back up their employees! Benefits are horrible!

    Advice to Management

    Learn to be a better agency that backs up their employees! Offer better benefits to your employees!


  9. In Dire Need Of Work????

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Cashier and Retaiil Associate in Marietta, GA
    Current Employee - Cashier and Retaiil Associate in Marietta, GA
    Doesn't Recommend
    Negative Outlook

    I have been working at Goodwill full-time (Less than a year)

    Pros

    40 hours per weeks is standard.

    Cons

    Tedious manual labor for $8.00 per hour.

    Advice to Management

    Stop bullying your subordinates and treat people with dignity.


  10. Miserable and mismanaged

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Associate in Manchester, NH
    Current Employee - Sales Associate in Manchester, NH
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Goodwill part-time (More than a year)

    Pros

    If you need money and prostitution is unrealistic then I'd say go for it. But if you've got buyers for your booty then please take on those mental scars rather than the ones GW of NNE will provide you.

    Cons

    I called HR and was punished for it by management and told never to call again. It was the worst working experience I've ever had.

    Advice to Management

    If you have the skills and expertise to change this organization than you're smart enough to seek employment elsewhere. Leave. Not tomorrow. Not next week. Today.


  11. Not great.

    • Work/Life Balance
    • Culture & Values
    • Comp & Benefits
    Former Employee - Sales Associate in Mitchell, SD
    Former Employee - Sales Associate in Mitchell, SD
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Goodwill (More than a year)

    Pros

    You get to see a lot of cool old stuff come through the door. My coworkers were awesome. Interacting with regular customers was a plus.

    Cons

    Corporate has absolutely no idea what theyre doing. Pay was terrible. Very little consistency in training and management. Bonuses strategically placed out of reach. Our store got the highest sales almost every month and corporate would buy us lunch as an "incentive" which was in fact, a case of ramen noodles.



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