Goodwill Reviews

Updated September 26, 2014
Updated September 26, 2014
621 Reviews
2.9
621 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Goodwill President and CEO Jim Gibbons
Jim Gibbons
158 Ratings

Review Highlights

Pros
  • The stated intent of helping people who can not do for themselves as the rest of take for granted (in 26 reviews)

  • Easy to work around schedule providing good work/life balance (in 11 reviews)


Cons
  • They did not practice what they were preaching (they is upper management) (in 37 reviews)

  • CEO's make six figures with bonuses while majority of employees are paid minimum wage or below (in 25 reviews)

More Highlights

145 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1.  

    goodwill

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Volunteer  in  Dover, DE
    Former Employee - Volunteer in Dover, DE

    I worked at Goodwill as an intern for less than a year

    Pros

    fun. easy.they trust that you are getting your work done.

    Cons

    long hour, not much direction

    Recommends
    Neutral Outlook
    Approves of CEO
  2.  

    The Goodwill Mission is noble in it's goals

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Goodwill full-time for more than 8 years

    Pros

    Goodwill has such possiblities. The community loves the organisation and has existed for nearly 100 years in San Francisco. If you enjoy working with a group of dedicated and diverse people striving to do go you may be a fit.

    Cons

    Does not pay equal to market. Poor business planning

    Advice to ManagementAdvice

    The mangagement is entrenched in survival rather than growth.

    Doesn't Recommend
    Negative Outlook
  3. 1 person found this helpful  

    Goodwill

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Retail Sales Associate  in  Litchfield Park, AZ
    Current Employee - Retail Sales Associate in Litchfield Park, AZ

    I have been working at Goodwill part-time for less than a year

    Pros

    The environment of Goodwill is very positive, and the managers work well with you. If you do very well, you could get a higher salary which could happen very often if you are a hard worker.

    Cons

    The costumers can be very rude at times, especially on half off Saturdays, It can also get very crowded and unorganized at times on certain sale days which makes it chaotic,

    Advice to ManagementAdvice

    The management could be more on the floor.

    Recommends
    Neutral Outlook
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  5.  

    Like the company but not like any other retail experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Operations Manager  in  Naperville, IL
    Current Employee - Operations Manager in Naperville, IL

    I have been working at Goodwill full-time for more than a year

    Pros

    work/life balance is good
    pay is good comparable to big box retailers pay
    MOST of upper management are nice

    Cons

    Dealing with donated/used goods can be gross
    customer base is not the classiest people and they make you get a negative felling about mankind sometimes

    Advice to ManagementAdvice

    Do not change your training... best I have ever seen!

    Doesn't Recommend
    Positive Outlook
    Approves of CEO
  6.  

    Working for Goodwill was cool and it got myself back on track to landing that dream job.

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Goodwill full-time

    Pros

    Goodwill was made to take the helping hand of one person and lending that hand to assist another persons hand.

    Cons

    I appreciate Goodwill for the time spent with them and more.

    Positive Outlook
  7.  

    It is a very interesting job.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Lead Cashier
    Current Employee - Lead Cashier

    I have been working at Goodwill full-time for more than a year

    Pros

    Wonderful benefits. Never had this many benefits before. They also give people second chances with criminal records that other places won't.

    Cons

    Would be nice to get a little higher wages or better yearly raises. Not a very.clean place to work.

    Advice to ManagementAdvice

    Better yearly raises. Especially to those that work above expected.

    Recommends
    Positive Outlook
    No opinion of CEO
  8.  

    ok

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Goodwill

    Pros

    its a pretty decent atmosphere no pressue

    Cons

    please please please more Pay

    Advice to ManagementAdvice

    You gotta pay

  9.  

    It was a good first experience.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Associate  in  Milwaukee, WI
    Current Employee - Sales Associate in Milwaukee, WI

    I have been working at Goodwill part-time for more than a year

    Pros

    It had a positive atmosphere.

    Cons

    Sometimes you could be understaffed.

    Recommends
    Positive Outlook
    No opinion of CEO
  10.  

    Customer Service Manager

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Manager  in  Chicago, IL
    Former Employee - Customer Service Manager in Chicago, IL

    I worked at Goodwill full-time for more than 3 years

    Pros

    Great company to work for that makes a difference in the community.

    Cons

    Need a better work/life balance at times.

    Recommends
    Positive Outlook
    Approves of CEO
  11.  

    Great place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Goodwill

    Pros

    The pay and learning experience is awesome!

    Cons

    Can sometimes be challenging to satisfy customers expectations

    Recommends

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