Grand Canyon University
2.6 of 5 123 reviews
www.gcu.edu Phoenix, AZ 1000 to 5000 Employees

Grand Canyon University Reviews

Updated Jun 10, 2014
All Employees Current Employees Only

2.6 123 reviews

                             

56% Approve of the CEO

Grand Canyon University CEO Brian Mueller

Brian Mueller

(64 ratings)

38% of employees recommend this company to a friend
33 Employee Reviews Back to all reviews
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    2 people found this helpful  

    Politics

    Anonymous Employee (Former Employee)

    ProsCompensation used to be great, no longer good

    Consmiddle management is very poor and inappropriate

    Advice to Senior ManagementReduce micromanagement

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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    Unethical and unprofessional

    Public Safety Officer (Former Employee)
    Glendale, AZ

    ProsNone. The Public Safety Department is unethical. All of the supervisors staff try to have the line level officers to include falsified information in written reports because they wants the students or faculty at hand to be reprimanded to the fullest extent by the University board.

    ConsAll of the supervisors have flat out said to entry level officers, "We can be replaced by the University at anytime. We all have kids and want them to go to school here for free. So don't any of you mess that up for us. We just want our kids to get free tuition then get out." Very unprofessional. Made me feel that safety is not any of their concern and there for I will get hurt because of their incompetence.

    Advice to Senior ManagementThere needs to be an investigation as they pose a danger to the employees and students of the campus. Do not be blinded by them portraying that they are working to better the department because they are in no way showing any concern to employee or student safety.

    No, I would not recommend this company to a friend

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    3 people found this helpful  

    GCU is horrible and awful.

    Faculty (Current Employee)
    Phoenix, AZ

    ProsThere are no pros to GCU.

    ConsPlagiarism runs rampant for their online programs.

    Advice to Senior ManagementYou should pray you do not lose your accreditation.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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    4 people found this helpful  

    Ridged micromanagement, lack of support, corporate machine-like environment

    Anonymous Employee (Current Employee)
    Phoenix, AZ

    ProsGreat health benefits! It’s one of the only area’s employees are given any choice over. I have better health insurance that I have had in many years.

    Cons- Micromanagement to the Nth degree!
    - Completely inflexible work schedules!
    - Totally unrealistic expectations! Set up for failure right from the start!
    - Why bother to offer PTO if employees can never actually use it!?!
    - The Employee Handbook reads like a pre-signed severance package. Proceed with caution! The policies are always changing (for both employees and for students). Can't keep up with it.
    - ZERO transparency! I don’t believe management has their employees or even the university students best interests in mind in their operational structure.
    - My department moved to a location off-campus a few months ago. It’s a warehouse, no windows, full of cubes in lines. Feels like an assembly line or sweatshop.
    -Very, very process heavy! They do not encourage any individuality or critical thinking at all. There is no such thing as autonomy in any way shape or form. Might as well be grade school with recess and bathroom breaks.

    Advice to Senior ManagementLay off the process and pay attention to your people! They are your most valuable asset.

    Leadership and management are NOT the same! People are valuable because of the individual knowledge they bring and share, NOT because they are body to fill a cube! You can hire a robot for that.

    Fear tactics are terrible for motivation and employee retention! “Do it because I said so and I’m the boss” is not a good reason when you have smart, talented, employees who understand their value and the concept of critical thinking.

    “In the new economy, where value comes increasingly from the knowledge of people, and where workers are no longer undifferentiated cogs in an industrial machine, management and leadership are not easily separated. People look to their managers, not just to assign them a task, but to define for them a purpose. And managers must organize workers, not just to maximize efficiency, but to nurture skills, develop talent and inspire results.” WSJ

    I read somewhere that GCU hired nearly 900 people in 2013, which begs the questions, how many of those new hires are still employed by GCU? And how many are happy?

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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    1 person found this helpful  

    Not very professional

    Adjunct Faculty (Former Employee)
    Flagstaff, AZ

    ProsThe students as a whole were very motivated. There online format was not user friendly.

    ConsI came as a fairly new adjunct. The mentor assigned to me was disrespectful and not pleasant to work with. The pay is low; poor mentoring; communication poor; feedback poor. The culture was negative.

    Advice to Senior ManagementImprove mentoring

    No, I would not recommend this company to a friend

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    5 people found this helpful  

    GCU is sadly a number mill hiding behind a false Christian front.

    Anonymous Employee (Current Employee)

    ProsPTO is good but expectation is to make up work lost on return.

    ConsThis is all about numbers and not students.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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    4 people found this helpful  

    Biggest Scam in American History

    Student Service Advisor (Former Employee)
    Tempe, AZ

    ProsIn a tough job market with our current economy, GCU pays well...

    ConsUnethical, Immoral, Illegal. As a Student Services Advisor (aka an Academic & Financial Aid Counselor) working for the online division of GCU, your days are spent talking on the phone to the WORST humans in the world; these people are NOT actually "online students", rather, they are individuals without jobs looking to get Federal Financial Aid stipend checks to live on, as opposed to having a job. The university classifies anyone with a valid U.S. social security number as a "student". GCU has no enrollment requirements for their online "degree programs". Nothing aside from a valid social security number is required in order to enroll at GCU and begin collecting Financial Aid. This includes the practice of allowing individuals who cannot show proof of a high school diploma the option to "self-certify" meaning that they have a phone conversation with a GCU Enrollment Counselor that includes a statement similar to the following: "Now, John, on your honor, do you promise us that you graduated high school? Yes? Okay, great! You can get a stipend check!"

    99% of all of GCU's online students (60,000+ people) are working in the same way illegal immigrants who agree to work as drug mules, serve the Mexican cartels. The only reason GCU has online "students" is to move as much Federal Financial Aid over from the U.S. Government to Grand Canyon University. It is a fact that GCU (along with all other "for-profit universities") keeps 80% of the Financial Aid funds sent on behalf of their "students", and then sends the "students" a stipend check for the other 20%... It's a win-win for everybody! This is an environment where things happen on a daily basis that you TRULY have to "see it to believe it"...

    Advice to Senior ManagementStart hiring lawyers...

    No, I would not recommend this company to a friend

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    Exemplary service means nothing if you're not friends with power players.

    Enrollment Counselor (Former Employee)
    Tempe, AZ

    ProsPay. But I have to type 5 words here?

    ConsPay for enrollment is comparatively high but the "pain" you will go through in this place is not worth it.
    Employees of 2 years + are considered "veterans"...
    They will lie to you and tell you the job is about servicing the students but please don't fall for this as counselor positions are all strictly numbers driven.
    Popularity over performance. All upper management is from UoP.
    The only thing consistent there is their inconsistency.

    Advice to Senior ManagementTake care of your employees and students. Be a Christian-based school like you say you are. Stop lying.

    No, I would not recommend this company to a friend

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    Difficult management and business metrics to meet

    OUTSIDE SALES (Current Employee)

    ProsGreat opportunity to continue education at no cost. Working with students is very fulfilling.

    ConsMicromanagement. Numbers, numbers, numbers, regardless of territory, economy, or geography.

    Advice to Senior ManagementListen to your feet on the street. Not all territories are created the same. Please don't assume your employees are not working if enrollments aren't happening. Help us dig in to the reasons so we can be productive and fruitful.

    No, I would not recommend this company to a friend – I'm optimistic about the outlook for this company

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    2 people found this helpful  

    One of the worse experiences

    Finance Counselor (Former Employee)
    Tempe, AZ

    ProsFree education (dependent on program of study)

    ConsPessimistic. Everything is focused on what was not accomplished instead of the progress made, management degrading to employees

    Advice to Senior ManagementYelling and threatening is not a proper way to motivate employees to do better

    No, I would not recommend this company to a friend

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Glassdoor is your free inside look at Grand Canyon University reviews and ratings — including employee satisfaction and approval rating for Grand Canyon University CEO Brian Mueller. All 33 reviews posted anonymously by Grand Canyon University employees.