Grand Canyon University Reviews

Updated August 27, 2015
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Grand Canyon University CEO Brian Mueller
Brian Mueller
27 Ratings

Pros
  • Free tuition and medical benefits (in 14 reviews)

  • There are great benefits, salary, and people to work with (in 12 reviews)

Cons
  • From the enrollment counselors to instructors, customer service trumps all (in 11 reviews)

  • All upper management is from UoP (in 8 reviews)

More Pros and Cons

47 Employee Reviews

Sort: Popular Rating Date
  1. Horrible

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Students are paying tuition with financial aide and deserve to be treated with dignity and respect,not like a piece of meat!

    Cons

    Without students there aren't any jobs. Student Services Advisors lack empathy ,concern. They should go through extensive customer service training !

    Advice to Management

    Demonstrate positive leadership by being a role model. Implement learning techniques,create a fun and enjoyable atmosphere. Do contests etc!


  2. Helpful (1)

    University Development Representative

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - UDR in San Francisco, CA
    Former Employee - UDR in San Francisco, CA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Grand Canyon University full-time (Less than a year)

    Pros

    Salary is decent for working in education, benefits are pretty good, free tuition and reimbursments.

    Cons

    Horrible place to work. If you value education, don't work here. It is all SALES. All they care about is #s. This job makes it seem awesome because you get to "work from home". However, you are always almost on the road cold calling. And when you are home, you are on the phone calling (actually annoying) people doing telemarketing. It is awful. You have no support whatsoever, you just get thrown out there. There is a 3 week exhausting training that you have to go to in Phoenix. You learn a ton but about 10% of it is actually applied to your job. When you get back, you are just spinning your wheels. It feels awful. I was so glad to quick that job and mail all of my computer equipment and marketing materials back. The turnover rate for this position as well as the enrollment positions are high!! Also, once you get used to something, the upper management changes the rules. It is completely and horribly run by management. Pay may look good but you are doing so much work night and day, it is totally not worth it. If you DO like sales, get into an area of sales that will make you much more money!

    Advice to Management

    A better support system for UDR's - maybe a mentoring program? you need to be more counseling and advising based instead just using sales tactics alone.


  3. Helpful (3)

    Good Parts but Low Pay and Lots of Work

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Online Adjunct Faculty
    Current Employee - Online Adjunct Faculty
    Doesn't Recommend
    No opinion of CEO

    I have been working at Grand Canyon University part-time (More than 3 years)

    Pros

    I really like this school's philosophy and values. Although they are Christian, a variety of religious affiliations are welcome. The students are also nice to work with and seem to have a higher level of self-efficacy. I enjoy the students at this school very much.

    Cons

    There is no interpersonal interaction with anyone at the school. You will hear from a different person each year for your performance review. The pay is low- as in $1,000- $1,500 below other schools for the same course length and student load. There is also a significant amount of work. My classes have assignments every week, and sometimes both individual and group assignments in one week. It takes a long time for corrections to be made in a course. I have given feedback on rubric errors etc. that took over a year to fix, and on revision there were new errors. In the meantime you have to manage student confusion. Despite the school's slow response to instructor feedback be prepared to take a multi-day re-training course if you make one single error in the class, something as simple as accepting a late assignment without documenting you gave the student an extension- one time in one class. It's very draconian- without positive feedback on areas you've excelled, gone above the requirements, or for having excellent student reviews about your engagement and knowledge. It was better here a few years ago and I'm going to phase out working here. There are better schools to work for.

    Advice to Management

    Have a more interpersonal relationship with your adjuncts. Listen to teachers when they say there are errors in the course- or give them a venue to communicate this directly to a course lead, instead of through a form that just drops into space and you never hear anything. Recognize what instructors have done well, when you give suggestions for improvement. The low pay, high level of work and lack of any recognition makes it a bummer to work here.


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  5. Helpful (2)

    Can you say "micromanaged"?

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Tempe, AZ
    Former Employee - Anonymous Employee in Tempe, AZ
    Doesn't Recommend
    Neutral Outlook

    I worked at Grand Canyon University full-time

    Pros

    Nice coworkers and liberal vacation time (unless you use PTO you do NOT get winter break with the rest of the campus)

    Cons

    Micromanaged - BIG TIME Prepare to do 2 people's job for ONE salary Faculty are expected to be available to students 24/7 by cell phone and to work 60+ hours a week Faculty are expected to LIE to online students about how many students they teach at one time (over 100 per 6 weeks, but tell the students "23")

    Advice to Management

    TRUST your professionals to do their job without breathing down their necks and allow them to have a LIFE outside of work!


  6. Helpful (3)

    Stay away

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Grand Canyon University full-time

    Pros

    Good pay, nice people overall

    Cons

    Management is in over their heads. Unqualified people everywhere more concerned with justifying why they actually have the jobs they have instead of the quality of work they produce. High turnover throughout the company. Employees are viewed as disposable parts.

    Advice to Management

    Care more about students after they enroll.


  7. Helpful (6)

    Doctoral professional

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Doctoral Admission in Tempe, AZ
    Former Employee - Doctoral Admission in Tempe, AZ
    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO

    I worked at Grand Canyon University full-time

    Pros

    Great marketing. Attractive buildings. Nice campus

    Cons

    Phoney Upper Management. They talk the talk, but rarely walk the walk. People feared for their jobs. Upper Management would go into meetings and go into "screaming" tirades. People knew that anyone that the CEO brought with him from university of Phoenix had better not tick them off, because they would find a reason to get rid of you. they would complain about "Washington" being against their "for profit" status. Not the kind of thing for a religious university should be doing. Bashing our National leaders is not something that should be embraced in group meetings. Their pay is pathetic. They are spending way too much money on buying our apartments that house Phoenix's poor, and purchasing country clubs is a joke!

    Advice to Management

    Mueller should have been prohibited from bringing his cronies with him.


  8. Helpful (5)

    Another For-Profit University

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Enrollment Counselor in Tempe, AZ
    Former Employee - Enrollment Counselor in Tempe, AZ
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Grand Canyon University full-time (Less than a year)

    Pros

    Tuition benefits, 401K, health benefits and earn up to 3 weeks of vacation.

    Cons

    The leads are so bad I was told it was good idea to enroll people with no computer who were accessing computer through a helpless shelter or hospice. The leadership there is a joke as its University of Phoenix old directors and manager transferring over and ruining that place. The leads you get have been called a hundred times and new leads are very rare. What was great university is now financial aid sucking institution where these people pay for an over price degree that will have no way to pay it back.

    Advice to Management

    Hit the reset button as GCU absolutely sucks!


  9. Helpful (7)

    Great co-workers but ridiculous policies.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - University Development Representative in Phoenix, AZ
    Current Employee - University Development Representative in Phoenix, AZ
    Doesn't Recommend
    Negative Outlook

    I have been working at Grand Canyon University full-time (More than a year)

    Pros

    The other UDR and ADR are for the most part really great people. I would have to say the same for most of the direct managers. The hours are pretty flexible and great pay initially.

    Cons

    Training is in no way sufficient and their expectations are ridiculous. he job was not fully explained in detail purposefully so that more requirements can be added. What appeared to be a great salary comes at a price. The flexible hours are more like a 60 hour work week with meetings and student appointments taking place at 2 am sometimes in hospitals and correction facilities. Since this salaried position comes with no overtime the pay is not that great. There seems to be some animosity from the inside team members you have to work with because of the pay difference but they don't understand the complexity of the position.

    Advice to Management

    Upper management needs to stop being greedy and expecting blood from turnips. Expectations are so high that we are being asked by management to fudge a lot and its not right. Everyone is burning out and am not sure how much more I can take.


  10. Helpful (8)

    Numbers driven.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    Pros

    Great Coworkers and decent Pay. The Lunch room is very nice. Free education.

    Cons

    Brian Muller is drives this sinking ship. Once a University of Phoenix guy that uses Christian values to promote education. This is a business. The admissions reps are sales people period. You have a head set and make calls all day trying to find hit your monthly goal to keep your job. If your good at signing up students or well liked by a manager your safe. But for the majority of employees your days are numbers if you don't hit your sales quota. Being trapped in on giant call center with a head set all day isn't fun. Especially with a manager always hovering over you to make sure your hitting your phone dials.

    Advice to Management

    stop focusing on profits and listen to staff. Look into the high turnover rates. This school has a reputation diploma mill and needs to reevaluate the business model. This school has lots of potential and has decent programs.


  11. Helpful (8)

    Micromanaged in Doctoral

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Enrollment Counselor Doctoral in Tempe, AZ
    Current Employee - Enrollment Counselor Doctoral in Tempe, AZ
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Grand Canyon University full-time (More than 3 years)

    Pros

    "Free" tuition. You pay taxes on your tuition for masters and doctoral classes. It is not free. You will pay 10-33% directly from your paycheck.

    Cons

    Micromanagement is terrible. We get told not to leave our desks at certain times. Our manager keeps track of bathroom breaks inaccurately and then accuses us of taking longer breaks. Lately marketing has been failing big time and management refused to hear it for month and months. It took rumors of layoffs and people leaving for them to finally take a hint that it's not us, it's them. They said that they'd use "natural attrition" instead of layoffs. Basically they stopped buying leads and forced people to leave for poor performance. Most people don't finish this program so we are basically enrolling people with high debt already into the program. I've seen students with 180-250k in loans. GCU is taking advantage of them. There is 0 chances for mobility in doctoral. Especially for the women. Making a lateral move out isn't even an option. You are stuck once you get there. Numbers have been impossible lately. Our goal is 4 but lately getting 2 is good. Also the salary sucks. This division is known for not giving the full 4% yearly raise. And don't expect the highest yearly raise of around 3% unless you are a man.

    Advice to Management

    Stop taking away our perks because management dropped the ball on marketing. The entire division is failing and is wasn't because we got that extra break. It's because management stopped buying leads. And stop telling us that robots could do our job in division meetings. They can't. It's demeaning. I think I could pay robots to find leads better for us than you. There's too much talk about how great doctoral is and little action to make it great. All we have seen you do lately is micromanage more and take away our perks like breaks. And stop telling us we will get a soda machine and then not deliver on your word. And nobody wanted soda anyway! Ask us what we want, not what you want. Make it a better place by doing positive things for us. Also, stop telling us about you in division meetings. Those meetings are not about you and how busy you are. It's about us and how busy we aren't.



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