Grand Canyon University Reviews

Updated March 28, 2015
39 reviews filtered by
  • Any Location
  • Any Job Title
1.0
39 Reviews
Rating Trends
Recommend to a friend
Approve of CEO
Grand Canyon University CEO Brian Mueller
Brian Mueller
95 Ratings

39 Employee Reviews

Sort: Popular Rating Date
  1. Micromanaged in Doctoral

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Enrollment Counselor Doctoral in Tempe, AZ
    Current Employee - Enrollment Counselor Doctoral in Tempe, AZ

    I have been working at Grand Canyon University full-time (more than 3 years)

    Pros

    "Free" tuition. You pay taxes on your tuition for masters and doctoral classes. It is not free. You will pay 10-33% directly from your paycheck.

    Cons

    Micromanagement is terrible. We get told not to leave our desks at certain times. Our manager keeps track of bathroom breaks inaccurately and then accuses us of taking longer breaks.
    Lately marketing has been failing big time and management refused to hear it for month and months. It took rumors of layoffs and people leaving for them to finally take a hint that it's not us, it's them. They said that they'd use "natural attrition" instead of layoffs. Basically they stopped buying leads and forced people to leave for poor performance.
      Most people don't finish this program so we are basically enrolling people with high debt already into the program. I've seen students with 180-250k in loans. GCU is taking advantage of them.
    There is 0 chances for mobility in doctoral. Especially for the women. Making a lateral move out isn't even an option. You are stuck once you get there.
    Numbers have been impossible lately. Our goal is 4 but lately getting 2 is good.
    Also the salary sucks. This division is known for not giving the full 4% yearly raise. And don't expect the highest yearly raise of around 3% unless you are a man.

    Advice to ManagementAdvice

    Stop taking away our perks because management dropped the ball on marketing. The entire division is failing and is wasn't because we got that extra break. It's because management stopped buying leads. And stop telling us that robots could do our job in division meetings. They can't. It's demeaning. I think I could pay robots to find leads better for us than you.
    There's too much talk about how great doctoral is and little action to make it great. All we have seen you do lately is micromanage more and take away our perks like breaks. And stop telling us we will get a soda machine and then not deliver on your word. And nobody wanted soda anyway! Ask us what we want, not what you want. Make it a better place by doing positive things for us. Also, stop telling us about you in division meetings. Those meetings are not about you and how busy you are. It's about us and how busy we aren't.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  2. 3 people found this helpful

    Great place to work if you like being bought and are motivated by fear.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Associate Professor in Phoenix, AZ
    Former Employee - Associate Professor in Phoenix, AZ

    I worked at Grand Canyon University full-time (more than 5 years)

    Pros

    It's a growing university at a time when most are struggling. Attractive campus. Compensation and benefits are pretty good, especially for a starting position. It's a great place to be if you like work, stress, and being bought. Great place to be if you're a ultra-conservative Republican. The administration is very ideologically biased toward tea party Republicans and fundamentalist Christians.

    Cons

    The rapid growth is handled poorly - people are maxed out and things change so quickly that no one knows what the rules are. Policies change overnight. You are held accountable regardless.

    The administration do not have a category for a good faculty person or good teacher. They seem to base their opinions of faculty on today's myths of the bad tenured faculty who don't do much and don't care about students. So they take as much power away from faculty, rank has no impact on compensation, tenure does not exist, they design courses in a generic way so anyone, without any qualifications in the field, could teach a class, and then overload the faculty with meaningless busy work. Moreover, administration are all from online universities or have their degrees from Grand Canyon University (!), so their only paradigm is online instructors which are more facilitators and graders of student-based learning. In fact, there is a very suspicious attitude toward traditional faculty, and if students are doing poorly, they treat it like the faculty is the problem; we are hounded by multiple staffers (reminds me of the Office Space and how everyone badgers about the TPS reports) about what we are doing to get the student back on track.

    The work environment is hostile and fear-based, consisting of extreme micromanagement and little employee empowerment. The people who last are "Yes-men;" making a decision for yourself or voicing an opinion contrary to upper management's is the surest way to be terminated. Faculty are constantly told not to put concerns in writing because it could be used against us. Of course, there is no faculty senate or representation to the administration. Faculty therefore have no input and no way to advocate for better circumstances to improve their job performance. We are told to watch what we say in front of students. We can't advise students to do graduate work elsewhere, even if it's best for them. Upper management motivate by fear and money: they yell and threaten termination, bullying lower managers and staff into submission. Of course, when administration start to feel heat because of this contempt for employees, they give you a bonus and say "Thank you for all you do..." Money covers their multitude of sins. It is no wonder why Ken Blanchard had his name removed from the College of Business.

    Faculty have little control over the curriculum: assignments are dictated by online constraints - no quizzes or tests because of cheating, textbooks are governed by profit margins and business deals with publishers (forget using academic quality texts), lectures are not factored into class material, since they are not part of online platform. Most of what we use is wildly out of date or poor, and the assignments we create are really shallow, simplistic, and absurd. Most of the faculty only have masters degrees and so we can't create courses that are cutting edge, because most can't teach that material. We create inferior courses.

    Everything is analytics based, and they will ride you if you are not meeting their predetermined but not communicated standards. Moreover, they have no capacity to value what can't be measured, like classroom preparation or meeting with students.

    There is a system for everything. This means a task takes forever as you often have to work on three different interfaces or websites to complete a simple task. Moreover, these systems are poorly integrated. For example, LoudCloud - the Learning Management System - organizes students by first name. The faculty portal - a different system - where we enter midterm and final grades organizes students by last name. Also, here's an interesting insight into GCU culture: midterm grades are never shown to the students. Midterms are about assessing the faculty, not the students.

    The turnover here is a great indicator of the kind of environment you're getting into: 18months. And the administration doesn't bat an eye. The bottom line is: you don't matter to them; if you leave, they'll just fill your spot with someone else, preferably someone unqualified so they'll have no choice but to take the bullying and stick around, since they would never get hired in the same position elsewhere.

    By way of summary I would say you are micromanaged and disempowered, and you are forced to micromanage and disempower your students. This is destructive of both the work environment and the educational environment. You have a very antagonistic experience with students and colleagues don't want to spend time with each other to build a faculty culture because everyone just wants to get out as quickly as possible.

    Advice to ManagementAdvice

    Find a way to understand, value, and empower your faculty and manage and motivate them in ways other than fear and compensation. Don't assume that things you can't track with data don't exist or aren't valuable. Live out your Christian mission and really treat your employees and students with dignity.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  3. 4 people found this helpful

    University development representative

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Grand Canyon University

    Pros

    Salary increase was good. Schedule own hours.

    Cons

    No clear direction. Lack of management and communication. People are getting let go.

    Advice to ManagementAdvice

    Find some managers who know how to do their job and can answer questions

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. 6 people found this helpful

    OMG... Don't work here! SALES, SALES, SALES!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - University Development Representative in Sonoma, CA
    Current Employee - University Development Representative in Sonoma, CA

    I have been working at Grand Canyon University full-time (less than a year)

    Pros

    Free Tuition
    University is growing rapidly.
    Good vacation package (although you will not get any time to use it)

    Cons

    If you come from a higher education/student affairs background, you will not enjoy this job!
    Very little support from managers
    Ridiculous amount of workload
    Expectations of management are unachievable!
    Training way too long and exhausting (3 weeks) and you learn very little to actually do your job.
    Management is a bunch of University of Phoenix sales people who expect sales, sales, sales and high #s every month.
    Good luck taking time off. You get vacation time but it is very hard to take it off and enjoy it when you are constantly worried about your sales #s.
    Don't be fooled by the "work from home" aspect. You are incredibly busy and don't actually have time for flexibility. You will also work late in the evenings doing paperwork as well as weekends.

    Advice to ManagementAdvice

    More shadowing for online UDR's and Admissions Reps who are out in the field. More support. Be honest to employees that this is just a sales job and very little student advising.
    Don't waste so much time and money on your training in Phoenix. Most of it was totally useless for us in the field and we were even given a lot of wrong information

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  6. 5 people found this helpful

    Terrible company, treats employees poorly hides and behind "Christian" faith

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Enrollment Counselor in Phoenix, AZ
    Former Employee - Enrollment Counselor in Phoenix, AZ

    I worked at Grand Canyon University full-time (more than a year)

    Pros

    Decent benefits, easy access to campus as it is located right off interstate 17, they do have quite a few dining options on campus

    Cons

    Terrible executive leadership, the suits only care about money and they treat their employees terribly. Very strict call center environment to try to sell their education to everyone

    Advice to ManagementAdvice

    Try to act on the Christian values that you preach when dealing with employees.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  7. 2 people found this helpful

    Very disappointing

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Online Instructor in Tempe, AZ
    Former Employee - Online Instructor in Tempe, AZ

    I worked at Grand Canyon University full-time (more than a year)

    Pros

    The university offers a competitive salary, great health insurance packet and perks to attend games. There is potential.

    Cons

    Long hours, overwhelming instructor load, and little work/life balance leads to high burnout. From the enrollment counselors to instructors, customer service trumps all. The "for-profit" and customer-service mentality means that students enrolled are often at an academic and/or financial disadvantage. Instructors are pressured to grade quickly and with "grace" so that we can drum up more business. It's academically unethical. Sadly, many instructors only stay because of the free tuition for their family members.

    Advice to ManagementAdvice

    Listen to your instructors. They are the content experts yet they are ignored and dismissed when they voice their concerns.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  8. 4 people found this helpful

    Unethical and unprofessional

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Public Safety Officer in Glendale, AZ
    Former Employee - Public Safety Officer in Glendale, AZ

    I worked at Grand Canyon University full-time (less than a year)

    Pros

    None. The Public Safety Department is unethical. All of the supervisors staff try to have the line level officers to include falsified information in written reports because they wants the students or faculty at hand to be reprimanded to the fullest extent by the University board.

    Cons

    All of the supervisors have flat out said to entry level officers, "We can be replaced by the University at anytime. We all have kids and want them to go to school here for free. So don't any of you mess that up for us. We just want our kids to get free tuition then get out." Very unprofessional. Made me feel that safety is not any of their concern and there for I will get hurt because of their incompetence.

    Advice to ManagementAdvice

    There needs to be an investigation as they pose a danger to the employees and students of the campus. Do not be blinded by them portraying that they are working to better the department because they are in no way showing any concern to employee or student safety.

    Doesn't Recommend
    Disapproves of CEO
  9. 2 people found this helpful

    Politics

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Grand Canyon University

    Pros

    Compensation used to be great, no longer good

    Cons

    middle management is very poor and inappropriate

    Advice to ManagementAdvice

    Reduce micromanagement

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  10. 4 people found this helpful

    GCU is horrible and awful.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Faculty in Phoenix, AZ
    Current Employee - Faculty in Phoenix, AZ

    I have been working at Grand Canyon University full-time (more than 3 years)

    Pros

    There are no pros to GCU.

    Cons

    Plagiarism runs rampant for their online programs.

    Advice to ManagementAdvice

    You should pray you do not lose your accreditation.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  11. 8 people found this helpful

    Ridged micromanagement, lack of support, corporate machine-like environment

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Phoenix, AZ
    Current Employee - Anonymous Employee in Phoenix, AZ

    I have been working at Grand Canyon University full-time (less than a year)

    Pros

    Great health benefits! It’s one of the only area’s employees are given any choice over. I have better health insurance that I have had in many years.

    Cons

    - Micromanagement to the Nth degree!
    - Completely inflexible work schedules!
    - Totally unrealistic expectations! Set up for failure right from the start!
    - Why bother to offer PTO if employees can never actually use it!?!
    - The Employee Handbook reads like a pre-signed severance package. Proceed with caution! The policies are always changing (for both employees and for students). Can't keep up with it.
    - ZERO transparency! I don’t believe management has their employees or even the university students best interests in mind in their operational structure.
    - My department moved to a location off-campus a few months ago. It’s a warehouse, no windows, full of cubes in lines. Feels like an assembly line or sweatshop.
    -Very, very process heavy! They do not encourage any individuality or critical thinking at all. There is no such thing as autonomy in any way shape or form. Might as well be grade school with recess and bathroom breaks.

    Advice to ManagementAdvice

    Lay off the process and pay attention to your people! They are your most valuable asset.

    Leadership and management are NOT the same! People are valuable because of the individual knowledge they bring and share, NOT because they are body to fill a cube! You can hire a robot for that.

    Fear tactics are terrible for motivation and employee retention! “Do it because I said so and I’m the boss” is not a good reason when you have smart, talented, employees who understand their value and the concept of critical thinking.

    “In the new economy, where value comes increasingly from the knowledge of people, and where workers are no longer undifferentiated cogs in an industrial machine, management and leadership are not easily separated. People look to their managers, not just to assign them a task, but to define for them a purpose. And managers must organize workers, not just to maximize efficiency, but to nurture skills, develop talent and inspire results.” WSJ

    I read somewhere that GCU hired nearly 900 people in 2013, which begs the questions, how many of those new hires are still employed by GCU? And how many are happy?

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

Grand Canyon University Photos

Work at Grand Canyon University? Share Your Experiences

Grand Canyon University

 
Click to Rate
or

Your response will be removed from the review – this cannot be undone.