Grand Canyon University

  www.gcu.edu
  www.gcu.edu
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Grand Canyon University Reviews

Updated September 3, 2014
Updated September 3, 2014
139 Reviews
3.0
139 Reviews
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Grand Canyon University CEO Brian Mueller
Brian Mueller
76 Ratings

Review Highlights

Pros
  • benifits are good - employees and 2 of their kids can receive free tuition; flexible schedule when needed (in 11 reviews)

  • GCU has a good benefits package (in 9 reviews)


Cons
  • Most of the upper management consists of former connections from University of Phoenix (in 8 reviews)

  • Enrollment counselors pressured to meet a monthly quota, and under alot of pressure to enroll as many students as possible (in 8 reviews)

More Highlights

30 Employee Reviews Back to all reviews

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  1. 1 person found this helpful  

    The Rot is at the Core

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Middle Management  in  Phoenix, AZ
    Current Employee - Middle Management in Phoenix, AZ

    I have been working at Grand Canyon University full-time for more than 10 years

    Pros

    The Christian faculty and atmosphere created by Christian students is wonderful. Middle management cares for their employees and protects them from poor upper management.

    Cons

    Real leadership is deficient. The business side of GCU is definitely not Christian as evidenced by their open opinions of anyone who did not come from University of Phoenix (and a few who did). They talk the talk of Christianity, but this really seems to be a ploy to put butts in seats. Berating subordinates in meetings, exaggerating monetary contributions to the community, exaggerating placement rates, etc. are not signs of Christian love. To save money, this for-profit university staffs areas with student workers to avoid hiring FTE's. This may bolster the stock price by reducing personnel costs but it also reduces the quality of service to students. It is a shame that Christianity will take another black eye when this charade is exposed as just another money-making venture by carnival barkers.

    Advice to ManagementAdvice

    Forego all bonuses for one year and hire FTE's to fill the many slots that need filled in the ITS and support areas. This will improve work-life balance for employees and the quality of the education for students.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  2. 1 person found this helpful  

    Not Pleased - online student counselor

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Student Service Advisor  in  Tempe, AZ
    Current Employee - Student Service Advisor in Tempe, AZ

    I have been working at Grand Canyon University full-time for more than 3 years

    Pros

    Discounted college degree programs, paid time off, the opportunity to legitimately make a difference in someone's life does present itself in the job

    Cons

    The environment as an online counselor is very stressful. Company boasts an ethical Christian heritage, but although students should be first, job objectives are highly numbers oriented and geared towards quantity not quality of students. Too many under-qualified PELL runners are allowed in even when it is blatantly obvious that they are not enrolling with any intention of completing courses.
    My entire department is very unhappy and bad moral is rampant. Surprisingly there aren't that many opportunities to move up. Even though the organization continues to be very profitable, revenues are being funneled into erecting the new campus, not creating jobs outside of the call center to facilitate career growth for internal candidates. When they do open up, the good jobs are swept up by friends and past colleagues of the big wigs; nepotism and cronyism are valued above actual talent and even educational background.
    Job roles set unrealistic goals under unnecessary micromanaging "leadership" tactics. Asinine meetings all week long that pull you away from your desk when you already haven't enough time in a week to reasonably complete all of your job expectations.
    No real appreciation or recognition for excellent performance besides little certificates you can put in your cube.

    Advice to ManagementAdvice

    Management should take the time to listen to constructive feedback from those that are actually out in the field, doing the job. This way, solutions can be found to make the jobs not only bearable to do 40+ hours a week but also more efficient. Instead of continuing to overwork and underpay your valuable tenured employees, start looking to find viable solutions to improving their overall experience on the job.

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
  3.  

    Something they don't tell you- Enrollment Counselors are salesmen!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Enrollment Counselor  in  Phoenix, AZ
    Former Employee - Enrollment Counselor in Phoenix, AZ

    I worked at Grand Canyon University full-time for more than a year

    Pros

    Great pay, benefits, and paid time off

    Cons

    Lack of job security unrealistic expectations are pushed on you daily- VERY stressful. Also, management is not empathetic.

    Advice to ManagementAdvice

    Please put yourselves in your employees' shoes. Obtaining these ridiculous numbers is not possible- you know that and we know that.

    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO
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  5. 3 people found this helpful  

    Eh it's okay for the short term.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Student Service Advisor  in  Phoenix, AZ
    Current Employee - Student Service Advisor in Phoenix, AZ

    I have been working at Grand Canyon University full-time for more than a year

    Pros

    Hours, relaxed dress code, quarterly meetings, paid 1/2 day once a month. Work from home options are nice if you earn them.

    Cons

    Specially, my role as a SSA was awful. Typically there is more work given to you than there were hours in a week. If you miss a day of work, you'll be spending the entire week in a panic since you are so behind. Gcu knew this but in my year there there was little done to improve the role and make us less inundated with repetitive tasks caused by using cheap software. Technology-wise, they are 10 years behind univ of phx but only a few years ahead of other competition.

    Advice to ManagementAdvice

    Changed the fear culture and be clear with expectations. Stop using DOE excuses as to why you cannot incentivize employees. It is certainly possible and would be able to keep the quality employees to hang around just a bit longer.

    Doesn't Recommend
    Positive Outlook
    Approves of CEO
  6. 1 person found this helpful  

    Going Downhill

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Enrollment Counselor  in  Tempe, AZ
    Former Employee - Enrollment Counselor in Tempe, AZ

    I worked at Grand Canyon University full-time for less than a year

    Pros

    The CEO of GCU is awesome. He seems like he truly cares for his staff. Once a month they give employees a half day on friday and pay for the full day. When basketball is in season they offer incentives like going to the game and if you show your ticket you get a flex shift and about two hours off of work paid for.

    Cons

    They only care about numbers. They took away all our leads so the expectations to enroll a certain number a month is just not obtainable. If you don't hit your numbers you automatically get let go, no questions asked, no matter how long you have been working there. Our Director and manager seemed to be the worst in the college. If I were able to work in Peoria I would have transferred there because it was much better! With the new campus they are building in East Mesa they are planning on laying off a lot of enrollment counselors. So the stability of the position didn't seem like it offered much longevity.

    Advice to ManagementAdvice

    They should go back to earning commission per enrollment. That will allow the hard workers to rise up and then management can focus their attention on helping those that need help enrolling.

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
  7. 1 person found this helpful  

    Poor management, unrealistic expectations.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    Former Employee - University Development Representative
    Former Employee - University Development Representative

    I worked at Grand Canyon University full-time for less than a year

    Pros

    Benefits, surprise half-days, decent pay.

    Cons

    Lack of management support, unrealistic phone call and enrollment quotas, territories are not equal. You must tell all people you call that you are calling on a recorded line. This was very awkward when calling on hospital administrators.

    Advice to ManagementAdvice

    Know the territories you oversee. Play an active role with introducing your employees to their territory. Don't wait until your new hires flounder to work with them - provide support from the start. Additionally, don't expect the same number of phone calls from new UDRs who are given leads as old as 7 years, as you expect from tenured employees who have a generous lead bank of leads they developed.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  8. 3 people found this helpful  

    Bad Management and Lack of Support

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - University Development Representative
    Former Employee - University Development Representative

    I worked at Grand Canyon University full-time for more than a year

    Pros

    They do provide great pay and tools to help you succeed in position. The back office support was great. If I needed marketing materials for events it was immediately provided. The faculty and student support is also great.

    Cons

    Terrible management, it makes all the difference in my particular position. Once you start very minimal support in the field and corporate training I received didn't really pertain to the position. At times I felt the Manager didn't even know what they were doing and I needed help from others in the feild. I should have reviewed the position longer and took notice to the salary advertisement. Also right after my training a new class was about to start a week later, which tells you something about turnover.

    Advice to ManagementAdvice

    The management is the last to go, invest more into coaching and hiring the right management talent.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  9. 7 people found this helpful  

    Current employee- Enrollement - Online College of Theology. nothing but a sales job

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Enrollment Counselor  in  Phoenix, AZ
    Current Employee - Enrollment Counselor in Phoenix, AZ

    I have been working at Grand Canyon University full-time for less than a year

    Pros

    many, many company perks. plenty of PTO- they will give you "lopes time off"/paid time - to go to the campus and support the sports teams. the give out alot of freebies to their employees and generally (company-speaking) try to make their employees happy

    Cons

    the enrollment is 100% a sales job. it is not about doing what is best for the student or seeing if their program is a good fit for what the student wants to do. I have worked at a few different online colleges and have never felt so much pressure to "enroll" to meet my monthly quota. keep in mind, I am about to be walked out for not meeting my monthly "expectations" for enrollment numbers - so my view is pretty negative right now. I am a single mother of a young child and really hate being thrown into the unemployment line again. I did all that I could do to speak to as many people as possible. I have had the highest number of dials and talk time for months- but I refuse to force somebody into a school debt that they are not yet prepared for. I requested to switch to a different division where I have more experience in, and was denied. I requested to have additional training in my college I enroll for to help me to see the benefits of this specific degree- and was denied. I have done everything on my part to be successful- other than lying to get a student to start ASAP to meet "my numbers". I transfer at least 3-6 people a week to College of business, Education, or healthcare because those programs would be a better fit for the student's goals- but I get no credit for those students because I can ONLY enroll for College of Theology

    Advice to ManagementAdvice

    I feel as though I was lied to. I was hired on with the understanding that you put your people and your students first. I was told in training that it was OK to say no- and that we are supposed to give 100% clarity during our enrollment process- to be "transparent" with our students. I have done this- they have made the decision that Christian studies was not for them- and I am being punished for it. I don't feel that is right.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  10. 3 people found this helpful  

    GCU is a for-profit business, not a Christian school

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Business Development  in  Denver, CO
    Former Employee - Business Development in Denver, CO

    I worked at Grand Canyon University full-time for less than a year

    Pros

    My boss was 600 miles away.

    Cons

    My boss was only 600 miles away. Business development was launched with zero prior research into markets. Then our team was constantly pressured to perform despite the lack of hospitals and access in our markets, relative to the conditions in Phoenix that they assumed were similar everywhere. Then we were laid off.

    Advice to ManagementAdvice

    Listen to and solicit feedback from the front-line staff who actually interface with prospective students.

    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO
  11. 2 people found this helpful  

    Had work doesnt pay off numbers does here

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Enrollment Counselor  in  Tempe, AZ
    Former Employee - Enrollment Counselor in Tempe, AZ

    I worked at Grand Canyon University full-time for more than a year

    Pros

    PTO/half days , work on your pace, Great pay and benefits for someone out of college/single and dress code is laid back . There are other opportunities besides a ec , I will admit but if you are looking at other roles make sure you stay consistent with your numbers.

    Cons

    If you have a degree its doesnt matter when it comes to advancement or getting another role. More-so you hitting your numbers and who leadership "likes". Once you are in bad spot in production its hard to get back up because their is no prior coaching in place and you have to remain consistent . Unless you have a good manager. All divisions are not aligned with one another online because of leadership. Leadership always blame the under dogs instead of looking at what they can do to improve. I'm not going to say don't work here , but i will say that don't let your experience your first 6 months fool you. The campus is all they care about and eventually online EC's will be revamped.

    Advice to ManagementAdvice

    Once a person isn't performing instead of looking at their numbers look at their skill and then after all obstacles have been made. Take a correction of action. Are you will have that reputation like every other online university

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

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