Grand Canyon University

  www.gcu.edu
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Grand Canyon University Reviews

Updated Jun 14, 2014
All Employees Current Employees Only

2.6 125 reviews

57% Approve of the CEO

Grand Canyon University CEO Brian Mueller

Brian Mueller

(65 ratings)

39% of employees recommend this company to a friend

Review Highlights

Pros
  • benifits are good - employees and 2 of their kids can receive free tuition; flexible schedule when needed(in 11 reviews)

  • GCU has a good benefits package(in 9 reviews)


Cons
  • Most of the upper management consists of former connections from University of Phoenix(in 8 reviews)

  • Enrollment counselors pressured to meet a monthly quota, and under alot of pressure to enroll as many students as possible(in 8 reviews)

27 Employee Reviews Back to all reviews
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    • Culture & Values
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    • Senior Management
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    • Approves of CEO

    2 people found this helpful  

    Eh it's okay for the short term.

    Student Service Advisor (Current Employee) Phoenix, AZ

    ProsHours, relaxed dress code, quarterly meetings, paid 1/2 day once a month. Work from home options are nice if you earn them.

    ConsSpecially, my role as a SSA was awful. Typically there is more work given to you than there were hours in a week. If you miss a day of work, you'll be spending the entire week in a panic since you are so behind. Gcu knew this but in my year there there was little done to improve the role and make us less inundated with repetitive tasks caused by using cheap software. Technology-wise, they are 10 years behind univ of phx but only a few years ahead of other competition.

    Advice to Senior ManagementChanged the fear culture and be clear with expectations. Stop using DOE excuses as to why you cannot incentivize employees. It is certainly possible and would be able to keep the quality employees to hang around just a bit longer.

    No, I would not recommend this company to a friend – I'm optimistic about the outlook for this company

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Approves of CEO

    1 person found this helpful  

    Going Downhill

    Enrollment Counselor (Former Employee) Tempe, AZ

    ProsThe CEO of GCU is awesome. He seems like he truly cares for his staff. Once a month they give employees a half day on friday and pay for the full day. When basketball is in season they offer incentives like going to the game and if you show your ticket you get a flex shift and about two hours off of work paid for.

    ConsThey only care about numbers. They took away all our leads so the expectations to enroll a certain number a month is just not obtainable. If you don't hit your numbers you automatically get let go, no questions asked, no matter how long you have been working there. Our Director and manager seemed to be the worst in the college. If I were able to work in Peoria I would have transferred there because it was much better! With the new campus they are building in East Mesa they are planning on laying off a lot of enrollment counselors. So the stability of the position didn't seem like it offered much longevity.

    Advice to Senior ManagementThey should go back to earning commission per enrollment. That will allow the hard workers to rise up and then management can focus their attention on helping those that need help enrolling.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

    • Culture & Values
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    • Comp & Benefits
    • No Opinion of CEO

    1 person found this helpful  

    Poor management, unrealistic expectations.

    University Development Representative (Former Employee)

    ProsBenefits, surprise half-days, decent pay.

    ConsLack of management support, unrealistic phone call and enrollment quotas, territories are not equal. You must tell all people you call that you are calling on a recorded line. This was very awkward when calling on hospital administrators.

    Advice to Senior ManagementKnow the territories you oversee. Play an active role with introducing your employees to their territory. Don't wait until your new hires flounder to work with them - provide support from the start. Additionally, don't expect the same number of phone calls from new UDRs who are given leads as old as 7 years, as you expect from tenured employees who have a generous lead bank of leads they developed.

    No, I would not recommend this company to a friend

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    • Culture & Values
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    • Disapproves of CEO

    2 people found this helpful  

    Bad Management and Lack of Support

    University Development Representative (Former Employee)

    ProsThey do provide great pay and tools to help you succeed in position. The back office support was great. If I needed marketing materials for events it was immediately provided. The faculty and student support is also great.

    ConsTerrible management, it makes all the difference in my particular position. Once you start very minimal support in the field and corporate training I received didn't really pertain to the position. At times I felt the Manager didn't even know what they were doing and I needed help from others in the feild. I should have reviewed the position longer and took notice to the salary advertisement. Also right after my training a new class was about to start a week later, which tells you something about turnover.

    Advice to Senior ManagementThe management is the last to go, invest more into coaching and hiring the right management talent.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

    • Culture & Values
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    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Approves of CEO

    7 people found this helpful  

    Current employee- Enrollement - Online College of Theology. nothing but a sales job

    Enrollment Counselor (Current Employee) Phoenix, AZ

    Prosmany, many company perks. plenty of PTO- they will give you "lopes time off"/paid time - to go to the campus and support the sports teams. the give out alot of freebies to their employees and generally (company-speaking) try to make their employees happy

    Consthe enrollment is 100% a sales job. it is not about doing what is best for the student or seeing if their program is a good fit for what the student wants to do. I have worked at a few different online colleges and have never felt so much pressure to "enroll" to meet my monthly quota. keep in mind, I am about to be walked out for not meeting my monthly "expectations" for enrollment numbers - so my view is pretty negative right now. I am a single mother of a young child and really hate being thrown into the unemployment line again. I did all that I could do to speak to as many people as possible. I have had the highest number of dials and talk time for months- but I refuse to force somebody into a school debt that they are not yet prepared for. I requested to switch to a different division where I have more experience in, and was denied. I requested to have additional training in my college I enroll for to help me to see the benefits of this specific degree- and was denied. I have done everything on my part to be successful- other than lying to get a student to start ASAP to meet "my numbers". I transfer at least 3-6 people a week to College of business, Education, or healthcare because those programs would be a better fit for the student's goals- but I get no credit for those students because I can ONLY enroll for College of Theology

    Advice to Senior ManagementI feel as though I was lied to. I was hired on with the understanding that you put your people and your students first. I was told in training that it was OK to say no- and that we are supposed to give 100% clarity during our enrollment process- to be "transparent" with our students. I have done this- they have made the decision that Christian studies was not for them- and I am being punished for it. I don't feel that is right.

    No, I would not recommend this company to a friend

    • Culture & Values
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    • Senior Management
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    • Career Opportunities
    • Disapproves of CEO

    3 people found this helpful  

    GCU is a for-profit business, not a Christian school

    Business Development (Former Employee) Denver, CO

    ProsMy boss was 600 miles away.

    ConsMy boss was only 600 miles away. Business development was launched with zero prior research into markets. Then our team was constantly pressured to perform despite the lack of hospitals and access in our markets, relative to the conditions in Phoenix that they assumed were similar everywhere. Then we were laid off.

    Advice to Senior ManagementListen to and solicit feedback from the front-line staff who actually interface with prospective students.

    No, I would not recommend this company to a friend – I'm optimistic about the outlook for this company

    • Culture & Values
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    • Career Opportunities
    • No Opinion of CEO

    2 people found this helpful  

    Had work doesnt pay off numbers does here

    Enrollment Counselor (Former Employee) Tempe, AZ

    ProsPTO/half days , work on your pace, Great pay and benefits for someone out of college/single and dress code is laid back . There are other opportunities besides a ec , I will admit but if you are looking at other roles make sure you stay consistent with your numbers.

    ConsIf you have a degree its doesnt matter when it comes to advancement or getting another role. More-so you hitting your numbers and who leadership "likes". Once you are in bad spot in production its hard to get back up because their is no prior coaching in place and you have to remain consistent . Unless you have a good manager. All divisions are not aligned with one another online because of leadership. Leadership always blame the under dogs instead of looking at what they can do to improve. I'm not going to say don't work here , but i will say that don't let your experience your first 6 months fool you. The campus is all they care about and eventually online EC's will be revamped.

    Advice to Senior ManagementOnce a person isn't performing instead of looking at their numbers look at their skill and then after all obstacles have been made. Take a correction of action. Are you will have that reputation like every other online university

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Disapproves of CEO

    3 people found this helpful  

    Christian heritage? Ha

    Enrollment Counselor (Former Employee) Tempe, AZ

    ProsFree tuition and medical benefits

    ConsLack of leads. Hard to hit enrollment numbers with a data base that is full of disconnected numbers.

    Advice to Senior ManagementTake a moment to actually walk the floor to see what is going on, Stop living in the past and referring to when you where a counselor and how easy it was to enroll. Times have changed and management should have more realistic expectations.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

     

    As a student AND a Student Teacher Site Supervisor

    Student Teacher Site Supervisor (Former Employee) Los Angeles, CA

    ProsGot through my Master's degree fairly quickly. Most Teachers were okay, (one or two gems, and a few duds) and was usually able to work through any problems. As a Site Supervisor, I felt like I was contributing something to these students who were studying online and needed someone on the ground to help them.

    ConsAs a student, some of my teachers had such a heavy workload I would get assignments/syllabus information leading to the wrong books, or wrong assignments because they couldn't keep track... As a Student Teacher Site Supervisor, there was NO recourse to problems. I complained to management about my case manager, and the case manager dropped me. Suddenly, I was out of work with NO warning.

    Advice to Senior ManagementI guess I'm glad to be shot of you. I have NO good memories of finishing my Master's Degree or of the staff that ran the Field Supervision department. I could name names. . . I think there needs to be a shake-up because you need to know what's going on in the trenches.

    No, I would not recommend this company to a friend

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

     

    Treated like a second class citizen

    Site Supervisor for Online Students (Former Employee) Columbia, SC

    ProsFlexible hours, ability to travel and meet new people in education; pair is adequate

    ConsExpect site supervisors to travel with no travel expenses. Lack of coherence in management;difficult to communicate with supervisors; complete disregard for employees feelings. Supervisors know virtually nothing about who is working for them and often listen only to the student who is the consumer and who is bringing in the money for the school

    Advice to Senior ManagementCommunicate with off campus employees and provide them with an opportunity to at least visit the campus one time to meet their supervisors, etc.When problems arise, speak with employee first before jumping to conclusions.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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