Grand Canyon University

  www.gcu.edu
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Grand Canyon University Reviews

Updated August 5, 2014
Updated August 5, 2014
134 Reviews

3.0
134 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Grand Canyon University CEO Brian Mueller
Brian Mueller
71 Ratings

Review Highlights

Pros
  • benifits are good - employees and 2 of their kids can receive free tuition; flexible schedule when needed (in 11 reviews)

  • GCU has a good benefits package (in 9 reviews)


Cons
  • Most of the upper management consists of former connections from University of Phoenix (in 8 reviews)

  • Enrollment counselors pressured to meet a monthly quota, and under alot of pressure to enroll as many students as possible (in 8 reviews)

More Highlights

33 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1.  

    Enrollment Counselor

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Enrollment Counselor  in  Phoenix, AZ
    Current Employee - Enrollment Counselor in Phoenix, AZ

    Pros

    Decent Pay and Benefits including education paid for.

    Cons

    Micromanagement and not what you know who you know to make it

    Advice to ManagementAdvice

    Do not think just because you make manager you forget how it was to be in employers shoes and take time to listen to your employers

    Recommends
    Positive Outlook
    Approves of CEO
  2.  

    Potential to be a great company, but needs to be managed better.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Student Financial Advisor  in  Phoenix, AZ
    Former Employee - Student Financial Advisor in Phoenix, AZ

    Pros

    GCU has a great product for both their online and on campus students. You can really make a difference for customers and make good money while doing it. Plenty of paid time off.

    Cons

    Management was filled with people who were afraid to speak their mind and address the companies core issues. A lack of respect from management to employees. That is what holds them down.

    Advice to ManagementAdvice

    Don't be afraid of the truth, it will set you free.

    Recommends
    Positive Outlook
    Disapproves of CEO
  3.  

    Pressure to call, call, call

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    Co-workers develop good team environment

    Cons

    A lot of pressure to call, call, and call more. Micromanaged often.

    Advice to ManagementAdvice

    Less pressure, more support.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
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  5.  

    Operations and Academics don't mix

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Full Service University Development Representative  in  Seattle, WA
    Former Employee - Full Service University Development Representative in Seattle, WA

    Pros

    Benefits are fantastic. Strong growth market. Home campus in Phoenix is amazing. The CEO is a very dynamic leader.

    Cons

    Training is sub-par. Company does not live up to its values on the operations side. Management communication is very poor. Work life balance is almost non-existent in this position. CEO cannot live up to the promises he is making.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  6.  

    Loved my team, but this is basically sales

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Online Enrollment Counselor  in  Tempe, AZ
    Former Employee - Online Enrollment Counselor in Tempe, AZ

    Pros

    Great team environment, you are working within a specific region of US when calling your "inquiries" aka leads, so having a good team vibe is essential. I would not have lasted as long as I did without my teammates. If I had any desire to get another degree, I would have but that was not the case for me. Great benefit though, having a free degree is awesome!

    Cons

    Super high turnover, and high focus on numbers. This is a sales job. You are selling school. If you are ok with that, great! This job may be a good fit, but if you aren't it feels very salesy and mundane.

    Advice to ManagementAdvice

    Promote people who are not only deserving, but know what they are doing.

    Neutral Outlook
    Approves of CEO
  7. 1 person found this helpful  

    roller coaster ride at times, confusing, & stressful

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    benifits are good - employees and 2 of their kids can receive free tuition; flexible schedule when needed

    Cons

    advancement is about who you know and how well you please them; little to no training for new employees outside of enrollment/financial/advisement counselors; management doesn't see the value & do not speak of continual training to better selves within current positions outside of obtaining another degree; very poor communication in middle to upper management (lots of confusion); pay is always below or on lower end of industry average except for some management; company is direct/management heavy

    Advice to ManagementAdvice

    show employees they are valued

    Recommends
    Positive Outlook
    Approves of CEO
  8.  

    It was a blessing to work there

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    Alot of opportunities for a hard work employee.

    Cons

    Breakdown of communication & leadership issues

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
  9.  

    Oustanding

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - UDR  in  Orlando, FL
    Current Employee - UDR in Orlando, FL

    Pros

    Money, Great work life balance

    Cons

    Too many changes in UDR roles

    Advice to ManagementAdvice

    Stay consistend

  10. 1 person found this helpful  

    A typical academic environment with a slight twist of profitability focus.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Adjunct Faculty  in  Phoenix, AZ
    Former Employee - Adjunct Faculty in Phoenix, AZ

    Pros

    GCU has small classes that provide a good opportunity for mentoring students. The school has lots of needs for part-time faculty so I was able to pick and choose the classes I wanted to teach.

    Cons

    GCU is a for profit University and therefore tends to focus more on profitability than academic rigor. The faculty in my department regularly requested that graduate students have more stringent prerequisites in order to increase their likelihood of success. However, the school indicated that this would negatively impact enrollment and thus rejected the need for prerequisites.

    Advice to ManagementAdvice

    Be willing to consider advice from faculty. A greater focus on reputation will increase long-term profitability even if short-term profitability takes a slight hit.

    Recommends
    Positive Outlook
    No opinion of CEO
  11. 1 person found this helpful  

    GCU has the potential to be a really good place to work, but it has some issues to address.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee  in  Phoenix, AZ
    Current Employee - Anonymous Employee in Phoenix, AZ

    Pros

    GCU has a strong brand, has a solid business model (for now) and is the best among the for-profit online education companies.

    My team and stakeholders are good to work with.

    GCU has a good benefits package.

    Cons

    Compensation is sub-par. If I leave, it will be the primary reason. No benchmarking takes place. Salaries determined by guessing what the job should be paid and/or the personal preferences of the VPs and their staff managers.

    Very little long range strategic planning occurs. A lot of what we do is reactionary. Very little consideration is given to the systemic impacts of decisions.

    Advice to ManagementAdvice

    Need to stop low balling employees with regards to pay. If you don't fairly compensate your employees, then you are inviting solid performers to leave as there is no financial incentive to stay. Be fair to employees who are working hard by allowing them to share in the financial rewards. A variable pay component to the compensation plan would be fantastic.

    Also, don't nickel and dime employees when it comes to expense reimbursements, relocations packages, annual increases and bonuses.

    While I appreciate receiving a bonus at Christmas, the amount of the bonus was a joke and rather insulting considering the hard work that I put into GCU during the year.

    Recommends
    Positive Outlook
    Approves of CEO

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