Grand Canyon University

  www.gcu.edu
  www.gcu.edu

Grand Canyon University Reviews

Updated October 11, 2014
Updated October 11, 2014
150 Reviews
2.8
150 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Grand Canyon University CEO Brian Mueller
Brian Mueller
81 Ratings

Review Highlights

Pros
  • Starting with 4 weeks of vacation time, very good health benefits and free tuition (in 14 reviews)

  • Friendly environment, bonuses, great benefits, fantastic co-workers (in 12 reviews)


Cons
  • With the new campus they are building in East Mesa they are planning on laying off a lot of enrollment counselors (in 11 reviews)

  • Most of the upper management consists of former connections from University of Phoenix (in 8 reviews)

More Highlights

38 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1. 1 person found this helpful  

    Colleagues were great, support was not.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Instructor in Phoenix, AZ
    Former Employee - Instructor in Phoenix, AZ

    I worked at Grand Canyon University full-time (more than an year)

    Pros

    Friendly environment, bonuses, great benefits, fantastic co-workers. Working with students was awesome!

    Cons

    Zero support from management, clear directions with no help as a new hire to accomplish them. Money/profit focused with nothing going back to classroom infrastructure. Education and for-profit model hard to reconcile. Wanting to push Christian world view into EVERY classroom, even where it doesn't fit or seems awkward.

    Advice to ManagementAdvice

    More structured support environment for new employees. Trial by fire doesn't always pay off.

    Doesn't Recommend
    No opinion of CEO
  2. 1 person found this helpful  

    It was an overall good experience working there.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Technical Support Representative in Phoenix, AZ
    Former Employee - Technical Support Representative in Phoenix, AZ

    I worked at Grand Canyon University part-time (less than an year)

    Pros

    They train and hire students, graduates, and free tuition for people who are employed at GCU. If you are a student worker there is no free tuition. They are a Christian based school in the process of expansion. If you are a student worker they are very flexible with scheduling and working around your schedule.

    Cons

    Working at GCU as a student worker is not as great. They dont offer free tuition and depending on where you are hired, you cannot do your homework and work at the same time. As a student worker, I expected for them to allow me to study and work at the same time. Pay is also minimum wage.

    Advice to ManagementAdvice

    I was very satisfied with senior managment, I had no issues with them.

    Recommends
    Positive Outlook
    No opinion of CEO
  3.  

    GCU is a growing for-profit higher education organization when other colleges are downsizing.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Phoenix, AZ
    Former Employee - Anonymous Employee in Phoenix, AZ

    I worked at Grand Canyon University full-time (more than 5 years)

    Pros

    The organization is growing due to the innovation of CEO and his ability to get things done. Opportunity for advancement, great benefits including education, focus on academic quality, transparency throughout operations.

    Cons

    Its a mystery how some executive leaders are in their positions since their actions hurt performance instead of help and they contribute to the loss of great talent.

    Recommends
    Approves of CEO
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  5. 1 person found this helpful  

    This is a high pressure sales job, if you enjoy sales you'll like this job

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Enrollment Counselor in Tempe, AZ
    Current Employee - Enrollment Counselor in Tempe, AZ

    I have been working at Grand Canyon University full-time (more than 5 years)

    Pros

    The compensation is above average for the industry, you get educational benefits so getting another Master's degree is almost free. you have off on national holidays and the vacation package is good as well. the people are great and you'll enjoy working with your colleagues.

    Cons

    This is a high pressure sales job and you have a performance matrix to meet. some specific metrics are the number of dials per day, talk time on the phone, and most importantly number of enrollments ( they call it first and second course completion). NO ONE can meet these metrics every month - there are slow enrollment months in the year, and they will write up employees who fall short. Very few people are promoted, most leave. The average life of an Enrollment Counselor is less than a year.

    Advice to ManagementAdvice

    Enrollment brings all the revenue into the organization, experienced counselors train and develop the new counselors and teach them to be successful, yet the best counselors don't feel secure in their jobs. Think of the job as a career, and try to maintain your best employees by treating them better, appreciate what they do. Everyone will benefit.

    Recommends
    Negative Outlook
    Approves of CEO
  6.  

    Very good benefits but the corporate philosophy rarely matches with the actual culture.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Digital Marketing Specialist in Phoenix, AZ
    Current Employee - Digital Marketing Specialist in Phoenix, AZ

    I have been working at Grand Canyon University full-time (less than an year)

    Pros

    Starting with 4 weeks of vacation time, very good health benefits and free tuition. Competitive compensation in some traditional positions. Most of the people are amazing to work with. Normally very good work-life balance.

    Cons

    Compensation does not match other companies. Structure of departments is constantly changing, with little to no research going in to restructuring. The company culture does not translate to all departments, sadly. Brian has done an amazing job with transforming the company, but not all departments are benefitting from the growth.

    Advice to ManagementAdvice

    Servant leadership.

    Recommends
    Positive Outlook
    Approves of CEO
  7.  

    Enrollment Counselor

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Enrollment Counselor in Phoenix, AZ
    Current Employee - Enrollment Counselor in Phoenix, AZ

    I have been working at Grand Canyon University full-time (more than 3 years)

    Pros

    Decent Pay and Benefits including education paid for.

    Cons

    Micromanagement and not what you know who you know to make it

    Advice to ManagementAdvice

    Do not think just because you make manager you forget how it was to be in employers shoes and take time to listen to your employers

    Recommends
    Positive Outlook
    Approves of CEO
  8.  

    Potential to be a great company, but needs to be managed better.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Student Financial Advisor in Phoenix, AZ
    Former Employee - Student Financial Advisor in Phoenix, AZ

    I worked at Grand Canyon University full-time (more than 3 years)

    Pros

    GCU has a great product for both their online and on campus students. You can really make a difference for customers and make good money while doing it. Plenty of paid time off.

    Cons

    Management was filled with people who were afraid to speak their mind and address the companies core issues. A lack of respect from management to employees. That is what holds them down.

    Advice to ManagementAdvice

    Don't be afraid of the truth, it will set you free.

    Recommends
    Positive Outlook
    Disapproves of CEO
  9. 1 person found this helpful  

    Operations and Academics don't mix

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Full Service University Development Representative in Seattle, WA
    Former Employee - Full Service University Development Representative in Seattle, WA

    I worked at Grand Canyon University full-time (more than an year)

    Pros

    Benefits are fantastic. Strong growth market. Home campus in Phoenix is amazing. The CEO is a very dynamic leader.

    Cons

    Training is sub-par. Company does not live up to its values on the operations side. Management communication is very poor. Work life balance is almost non-existent in this position. CEO cannot live up to the promises he is making.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  10. 1 person found this helpful  

    Loved my team, but this is basically sales

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Online Enrollment Counselor in Tempe, AZ
    Former Employee - Online Enrollment Counselor in Tempe, AZ

    I worked at Grand Canyon University full-time (more than an year)

    Pros

    Great team environment, you are working within a specific region of US when calling your "inquiries" aka leads, so having a good team vibe is essential. I would not have lasted as long as I did without my teammates. If I had any desire to get another degree, I would have but that was not the case for me. Great benefit though, having a free degree is awesome!

    Cons

    Super high turnover, and high focus on numbers. This is a sales job. You are selling school. If you are ok with that, great! This job may be a good fit, but if you aren't it feels very salesy and mundane.

    Advice to ManagementAdvice

    Promote people who are not only deserving, but know what they are doing.

    Neutral Outlook
    Approves of CEO
  11. 1 person found this helpful  

    Pressure to call, call, call

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Grand Canyon University

    Pros

    Co-workers develop good team environment

    Cons

    A lot of pressure to call, call, and call more. Micromanaged often.

    Advice to ManagementAdvice

    Less pressure, more support.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

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