Great Wolf Resorts

  www.corp.greatwolfresorts.com
  www.corp.greatwolfresorts.com

Great Wolf Resorts Reviews

Updated October 7, 2014
Updated October 7, 2014
67 Reviews
3.0
67 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
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Kimberly K. Schaefer
27 Ratings

Review Highlights

Pros
  • Flexible hours, fun place to be, always meeting new people (in 4 reviews)

  • Fun to work, good incentives to boost mediocre hourly wage, excellent perks like heavily discounted stays and free water park access (in 4 reviews)


Cons
  • Schedules are completely inflexible and you are not guaranteed to get your full 40 hours even though thats what they hire you on for (in 4 reviews)

  • No real benefits out side of discounted rooms and free water park passes (in 4 reviews)

More Highlights

13 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1.  

    Morals are suffering!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Charlotte, NC
    Current Employee - Anonymous Employee in Charlotte, NC

    I have been working at Great Wolf Resorts full-time

    Pros

    Free water park passes
    Discounted room rate

    Cons

    Full time people are only guaranteed 32 hours, and its extremely hard to be considered for full time. Part time is a joke if your older than 18. Great Wolf does not pay well at all considering they are a resort that has rooms going for as much as $400/night! They expect you to work like a slave for 400+ rooms for little of nothing. They can't afford a full staff for the night time at times its 3 people responsible for the whole resort. They can't afford their own house keeping staff. They hire third party cleaners who do not care two craps whether a room is clean or not. No security during the day time so not at all as safe as you think! Too busy trying to open up as many resort as they can and not paying attention to employees and guests. The quality is quickly declining. Morals are suffering!

    You can work at a high end hotel like Aloft or even the Marriott and make 30 percent more and deal with less problems. The only people who might like their jobs are Directors and maybe a few Managers. You have to work years for little money to be promoted.

    Advice to ManagementAdvice

    My advice is to read my cons!

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  2.  

    Not as many ups as there are downs

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Great Wolf Resorts

    Pros

    Decent pay if you don't have a degree or are still in school. Flexible with schedules. Most employees are very nice and friendly. Good security, feel very safe in the workplace. Overtime allowed during busy seasons.

    Cons

    Oh boy where to start. Water park passes are only good when it's slow (no weekends, holidays, etc.). Management will lie straight to your face just to get you to stop bothering them. ZERO communication! Most guests are dissatisfied with everything in the hotel and they will speak their mind in a not so pleasant manner. Guests also have no trouble at all leaving a zero dollar tip. Training is a joke, they will put you somewhere and tell you to "figure it out". Management definitely plays favorites and are not too keen on promoting the right people. They also treat their veterans like garbage. If you have any ideas on how to improve the company, you may as well just keep it to yourself. If you are a server/bartender there is no such thing as taking a break. It's only busy 3 times a year, the holidays, spring break, and summer. If you depend on tips while working the off seasons it's next to impossible to make any money. Work lots of weekends and pretty much all holidays. Lastly, if you do a good job you wont get any recognition. If you get any complaints you get recognition all right, usually in a written form that you have to sign.

    Advice to ManagementAdvice

    Be honest and communicate with your employees. Have meetings or create an employee forum or something! Need to train employees better. Offer more employee benefits or a better recognition program. .

  3.  

    Different company than 10 years ago

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Guest Service Agent in Williamsburg, VA
    Current Employee - Guest Service Agent in Williamsburg, VA

    I have been working at Great Wolf Resorts full-time (more than 8 years)

    Pros

    GWL was an innovative, new brand. Had great people that truly cared about customer service.
    Developed and nurtured staff and management, we hired the best, the ones with "bubbles".

    Cons

    No longer a great brand, nickel and dimes the consumer for everything. They have scaled back the customer experience. Not "Disney like" anymore.
    Turnover is awful, keep grinding them down and replacing with less expensive tools.

    Advice to ManagementAdvice

    Need new upper management, less micro managers.
    The corporate staff should all be replaced, they do not contribute to the success of company.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
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  5.  

    Poorly Managed

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Housekeeping-Public Area in Grand Mound, WA
    Former Employee - Housekeeping-Public Area in Grand Mound, WA

    I worked at Great Wolf Resorts full-time (less than an year)

    Pros

    Perks - Reduced room rates, free water park passes
    Friendly co-workers
    Supervisors teach new hires well

    Cons

    Poor department management
    Screaming children
    Bodily fluids
    Items necessary aren't ordered on time
    Be prepared to work more hours than you say you're available for

    Advice to ManagementAdvice

    If a regular employee attempts to talk to management, they shouldn't be treated like lepers, unable to finish what they are attempting to tell you, and then simply told to talk to their supervisor.

    Neutral Outlook
  6.  

    Not worth it.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Great Wolf Resorts full-time

    Pros

    Nice training program, that's all

    Cons

    Exhausting, mind numbing work in less than ideal conditions for very low pay.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  7.  

    Not a fun place in retail

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Associate in Scotrun, PA
    Former Employee - Sales Associate in Scotrun, PA

    I worked at Great Wolf Resorts part-time (more than an year)

    Pros

    free access to water-park facilities after receiving approval from the office. Discounts on room rates.

    Cons

    They have so many ridiculous rules, and they'll only enforce the ones that they want too depending on who you are and who it is enforcing it. Management is also very unfair, picking favorites and treating them differently, and having no problem hiding it as well.

    Advice to ManagementAdvice

    Don't start acting crazy when corporate comes to town and take it out on your lower level employees.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  8.  

    Outlet Attendant

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Outlet Attendant in Concord, NC
    Former Employee - Outlet Attendant in Concord, NC

    I worked at Great Wolf Resorts full-time (more than 3 years)

    Pros

    Meeting new people from all around the world.

    Cons

    The management is not well trained.

    Advice to ManagementAdvice

    To have better training for management.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  9.  

    Ultimately a let down

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Guest Services Agent in Scotrun, PA
    Current Employee - Guest Services Agent in Scotrun, PA

    I have been working at Great Wolf Resorts part-time (less than an year)

    Pros

    Great and supportive co-workers. If I ever had a question or a concern, a fellow desk agent would be more than happy to jump in and help me. Particularly helpful when dealing with aggressive guests.

    Cons

    Incompetent management. Complete breakdown of communication: from department to department, from managers to supervisors to desk staff; even agreement between the managers themselves was hard to come by. Three agents could ask the one manager the same question and get three different answers. Very few SOPs in place, 'proper' procedures varied from day to day without being well communicated. Managers rarely available for help during rush times, often in 'closed door' meetings for extended periods. Very cliquey, opportunities for advancement were bestowed upon only a select few. Hours were extremely inconsistent-- agents would be scheduled for eight hour shifts only to be cut after three or four hours of work. This would happen several times a week. Schedules would also vary from week to week, making it difficult to look for or accept a second job. Commissions were never paid for package sales.

    Advice to ManagementAdvice

    For a location that focuses so hard on reducing its employee turnover rates, they do not make it easy to consider Great Wolf in the long term

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  10.  

    Have A Great Wolf Day

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Food and Beverage in Tannersville, PA
    Current Employee - Food and Beverage in Tannersville, PA

    I have been working at Great Wolf Resorts full-time (more than 5 years)

    Pros

    Some... and I mean SOME of the people you work with end up becoming very good friends, you spend more time with them then you do your family. In some aspects they become your family.

    The benefits are good, definitely worth it after your 90 days.

    Cons

    Great wolf is a revolving door, You get to know a new employees name and then they're magically gone.

    There is no place for advancement in this company, you could be there for five years and be working the same station. Then their are people who have been there for six months and get promoted or a "new Job title" every few weeks. Seems that Options are only open to certain people.

    The appreciation of employees is highly under par. especially if you work in the kitchen. The Kitchen Staff cooks for all in house activities. So it feels as if the hotel employees are getting praised but there are employees left out because they're in the back busting their butts to cook for the entire rest of the hotel and the employees. When will F&B get appreciated for being the behind the scenes heros!

    Anytime Corporate is in house. They have special BEO's or Ammenties that await them in their rooms. But I think that corporate should see the things that are going wrong. I'm not saying let your company go to pot, but if you see your foods cold, maybe its because we need a new hot well or heat lamp. Find the things wrong instead of wanting to be wooed.

    Advice to ManagementAdvice

    Management, Realize that you have the employees that will do the hard work for you, and Work six days a week or 16 hour days, but yet you continue to knock them down, time and time again. Its no longer fair to keep putting us through the ringer and having no out come. I Want to be appreciated and haven't in all my time been appreciated.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  11.  

    Not the best

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Housekeeping-Public Area in Kansas City, MO
    Former Employee - Housekeeping-Public Area in Kansas City, MO

    I worked at Great Wolf Resorts

    Pros

    Housekeeping on evening shift worked alone basically.

    Cons

    Some of managers from other departments would try to run housekeeping, and would step on a lot of toes. Great Wolfe Lodge has lost a lot of good employees from housekeeping because of this.

    Advice to ManagementAdvice

    Teach people their boundaries, and make sure they stay within them, and pay more money to your employees.

    No opinion of CEO

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