Great Wolf Resorts

  www.corp.greatwolfresorts.com
  www.corp.greatwolfresorts.com
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Great Wolf Resorts Reviews

Updated July 31, 2014
Updated July 31, 2014
65 Reviews
3.0
65 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
(no image)
Kimberly K. Schaefer
26 Ratings

Review Highlights

Pros
  • Flexible hours, fun place to be, always meeting new people (in 4 reviews)

  • Fun to work, good incentives to boost mediocre hourly wage, excellent perks like heavily discounted stays and free water park access (in 3 reviews)


Cons
  • Schedules are completely inflexible and you are not guaranteed to get your full 40 hours even though thats what they hire you on for (in 4 reviews)

  • Upper management refuses to communicate with any lower level employees (in 3 reviews)

More Highlights

12 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1.  

    Not as many ups as there are downs

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Great Wolf Resorts

    Pros

    Decent pay if you don't have a degree or are still in school. Flexible with schedules. Most employees are very nice and friendly. Good security, feel very safe in the workplace. Overtime allowed during busy seasons.

    Cons

    Oh boy where to start. Water park passes are only good when it's slow (no weekends, holidays, etc.). Management will lie straight to your face just to get you to stop bothering them. ZERO communication! Most guests are dissatisfied with everything in the hotel and they will speak their mind in a not so pleasant manner. Guests also have no trouble at all leaving a zero dollar tip. Training is a joke, they will put you somewhere and tell you to "figure it out". Management definitely plays favorites and are not too keen on promoting the right people. They also treat their veterans like garbage. If you have any ideas on how to improve the company, you may as well just keep it to yourself. If you are a server/bartender there is no such thing as taking a break. It's only busy 3 times a year, the holidays, spring break, and summer. If you depend on tips while working the off seasons it's next to impossible to make any money. Work lots of weekends and pretty much all holidays. Lastly, if you do a good job you wont get any recognition. If you get any complaints you get recognition all right, usually in a written form that you have to sign.

    Advice to ManagementAdvice

    Be honest and communicate with your employees. Have meetings or create an employee forum or something! Need to train employees better. Offer more employee benefits or a better recognition program. .

  2.  

    Different company than 10 years ago

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Guest Service Agent  in  Williamsburg, VA
    Current Employee - Guest Service Agent in Williamsburg, VA

    I have been working at Great Wolf Resorts full-time for more than 8 years

    Pros

    GWL was an innovative, new brand. Had great people that truly cared about customer service.
    Developed and nurtured staff and management, we hired the best, the ones with "bubbles".

    Cons

    No longer a great brand, nickel and dimes the consumer for everything. They have scaled back the customer experience. Not "Disney like" anymore.
    Turnover is awful, keep grinding them down and replacing with less expensive tools.

    Advice to ManagementAdvice

    Need new upper management, less micro managers.
    The corporate staff should all be replaced, they do not contribute to the success of company.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  3.  

    Poorly Managed

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Housekeeping-Public Area  in  Grand Mound, WA
    Former Employee - Housekeeping-Public Area in Grand Mound, WA

    I worked at Great Wolf Resorts full-time for less than a year

    Pros

    Perks - Reduced room rates, free water park passes
    Friendly co-workers
    Supervisors teach new hires well

    Cons

    Poor department management
    Screaming children
    Bodily fluids
    Items necessary aren't ordered on time
    Be prepared to work more hours than you say you're available for

    Advice to ManagementAdvice

    If a regular employee attempts to talk to management, they shouldn't be treated like lepers, unable to finish what they are attempting to tell you, and then simply told to talk to their supervisor.

    Neutral Outlook
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  5.  

    Not worth it.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Great Wolf Resorts full-time

    Pros

    Nice training program, that's all

    Cons

    Exhausting, mind numbing work in less than ideal conditions for very low pay.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  6.  

    Not a fun place in retail

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Associate  in  Scotrun, PA
    Former Employee - Sales Associate in Scotrun, PA

    I worked at Great Wolf Resorts part-time for more than a year

    Pros

    free access to water-park facilities after receiving approval from the office. Discounts on room rates.

    Cons

    They have so many ridiculous rules, and they'll only enforce the ones that they want too depending on who you are and who it is enforcing it. Management is also very unfair, picking favorites and treating them differently, and having no problem hiding it as well.

    Advice to ManagementAdvice

    Don't start acting crazy when corporate comes to town and take it out on your lower level employees.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  7.  

    Outlet Attendant

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Outlet Attendant  in  Concord, NC
    Former Employee - Outlet Attendant in Concord, NC

    I worked at Great Wolf Resorts full-time for more than 3 years

    Pros

    Meeting new people from all around the world.

    Cons

    The management is not well trained.

    Advice to ManagementAdvice

    To have better training for management.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  8.  

    Ultimately a let down

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Guest Services Agent  in  Scotrun, PA
    Current Employee - Guest Services Agent in Scotrun, PA

    I have been working at Great Wolf Resorts part-time for less than a year

    Pros

    Great and supportive co-workers. If I ever had a question or a concern, a fellow desk agent would be more than happy to jump in and help me. Particularly helpful when dealing with aggressive guests.

    Cons

    Incompetent management. Complete breakdown of communication: from department to department, from managers to supervisors to desk staff; even agreement between the managers themselves was hard to come by. Three agents could ask the one manager the same question and get three different answers. Very few SOPs in place, 'proper' procedures varied from day to day without being well communicated. Managers rarely available for help during rush times, often in 'closed door' meetings for extended periods. Very cliquey, opportunities for advancement were bestowed upon only a select few. Hours were extremely inconsistent-- agents would be scheduled for eight hour shifts only to be cut after three or four hours of work. This would happen several times a week. Schedules would also vary from week to week, making it difficult to look for or accept a second job. Commissions were never paid for package sales.

    Advice to ManagementAdvice

    For a location that focuses so hard on reducing its employee turnover rates, they do not make it easy to consider Great Wolf in the long term

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  9.  

    Have A Great Wolf Day

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Food and Beverage  in  Tannersville, PA
    Current Employee - Food and Beverage in Tannersville, PA

    I have been working at Great Wolf Resorts full-time for more than 5 years

    Pros

    Some... and I mean SOME of the people you work with end up becoming very good friends, you spend more time with them then you do your family. In some aspects they become your family.

    The benefits are good, definitely worth it after your 90 days.

    Cons

    Great wolf is a revolving door, You get to know a new employees name and then they're magically gone.

    There is no place for advancement in this company, you could be there for five years and be working the same station. Then their are people who have been there for six months and get promoted or a "new Job title" every few weeks. Seems that Options are only open to certain people.

    The appreciation of employees is highly under par. especially if you work in the kitchen. The Kitchen Staff cooks for all in house activities. So it feels as if the hotel employees are getting praised but there are employees left out because they're in the back busting their butts to cook for the entire rest of the hotel and the employees. When will F&B get appreciated for being the behind the scenes heros!

    Anytime Corporate is in house. They have special BEO's or Ammenties that await them in their rooms. But I think that corporate should see the things that are going wrong. I'm not saying let your company go to pot, but if you see your foods cold, maybe its because we need a new hot well or heat lamp. Find the things wrong instead of wanting to be wooed.

    Advice to ManagementAdvice

    Management, Realize that you have the employees that will do the hard work for you, and Work six days a week or 16 hour days, but yet you continue to knock them down, time and time again. Its no longer fair to keep putting us through the ringer and having no out come. I Want to be appreciated and haven't in all my time been appreciated.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  10.  

    Not the best

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Housekeeping-Public Area  in  Kansas City, MO
    Former Employee - Housekeeping-Public Area in Kansas City, MO

    I worked at Great Wolf Resorts

    Pros

    Housekeeping on evening shift worked alone basically.

    Cons

    Some of managers from other departments would try to run housekeeping, and would step on a lot of toes. Great Wolfe Lodge has lost a lot of good employees from housekeeping because of this.

    Advice to ManagementAdvice

    Teach people their boundaries, and make sure they stay within them, and pay more money to your employees.

    No opinion of CEO
  11.  

    "Great Wolf Logic"... it's not a good thing.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Call Center Sales Associate  in  Madison, WI
    Current Employee - Call Center Sales Associate in Madison, WI

    I have been working at Great Wolf Resorts

    Pros

    It's a good job to get your foot in the door when you are re-entering the job force. The people you work with are fun, but don't expect them to be there long. Kim is a fun CEO, and she is engaged with the employees who do all the grunt work.

    Cons

    There is room for growth within your position, but no room for advancement out of the position. Your responsibilities will increase as they trust you to do more, but your pay will remain as if you just began working there. You are expendable. A lot of money is spent on training new employees due to incredibly high attrition, instead of going in to keeping employees who take the most effective role and who benefit the company.

    There is also a pervasive air of favoritism, but don't let that fool you too much, you will be ignored no matter what. Management may say that guest service is key, but take it with a grain of salt, you are graded based upon your performance, which is highly dependent on which calls you receive, which is in itself an independent variable.

    You are hired as a "travel planner." You are told to provide great customer service. Don't pay attention to those lines, you are a sales agent. You are there to make money for the company, just don't expect much compensation.

    The job is incredibly high-stress, and when your breaks are planned down to the minute, there is little wiggle room to take a breath to recover from a tough call (in most cases, a series of tough calls). Suck it up and keep going, there is nothing you can do.

    Scheduling is inefficient. You are hired for 40 hours, you will usually work 32. They are overstaffed when it's slow and understaffed when it's busy, and always over budget.

    Advice to ManagementAdvice

    Do more to make employees want to stay. Stop burning so much money on training new agents, half of which won't make it to the floor, and start putting it into agents who consistently do well and could have a future with the company.

    Approves of CEO

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