Great Wolf Resorts Reviews

Updated July 10, 2015
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Kimberly K. Schaefer
7 Ratings

Pros
  • Fun to work, good incentives to boost mediocre hourly wage, excellent perks like heavily discounted stays and free water park access (in 4 reviews)

  • Fun environment for the most part (in 3 reviews)

Cons
  • No real benefits out side of discounted rooms and free water park passes (in 4 reviews)

  • Water park passes are only good when it's slow (no weekends, holidays, etc (in 2 reviews)

More Pros and Cons

26 Employee Reviews

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  1. Helpful (1)

    Greet guests, make appts, sell products, cash register, clean, answer phones

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Great Wolf Resorts part-time

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    My manager is very nice and flexible with the schedules, we do have training classes available if you want to participate.

    Cons

    They are very picky when it comes to giving employees discounts,raises,watermark passes...but will give lots of things away for guests who complain about ridiculous things.


  2. Helpful (1)

    It's changed.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Food and Beverage in Mason, OH
    Current Employee - Food and Beverage in Mason, OH

    I have been working at Great Wolf Resorts part-time (More than 8 years)

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Money is very good when it's busy.

    Cons

    Management for most of hotel is horrible. No communication between departments or to employees. Computer system is confusing and flawed. New employees are trained by other new employees so they aren't trained right. No communication even in the food and beverage department. Just schedules rare meeting reminders, and the occasional DON'T DO THIS ANYMORE email. Very rare the promote from within. Managers aren't home grown anymore and new ones come in without a clue. Lost the best manager the Mason location ever had because they hired outside the company. Not enough supervisors or managers in each outlet. Some are incompetent. No full time hours are available. No recognition of a job well done. But nasty emails from management to personal email accounts when someone complains. (Which is not professional in any way what so ever) it really shows the disconnect within the department. No loyalty to long time employees. I can go on. Bottom line this place used to be an enjoyable place to work. Best back to that.

    Advice to Management

    Get your act together you are losing your good employees. Monthly or bi-monthly meetings so we can voice our concerns and ideas since we are the ones who actually have contact with the guests. There is a huge disconnect with director of food and beverage and what actually goes on in the restaurant and outlets. No employee input is ever taken into consideration. A lot of people used to enjoy working here. You are losing those good employees and replacing them with people who aren't going to want to stay.


  3. Spa

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Great Wolf Resorts part-time

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Water park passes, some employee parties throughout the year, discounted rooms

    Cons

    Pay is not great, poor management skills, no one knows how to run a spa, expect you to constantly be doing something on your down time, when your making commission....the list goes on.

    Advice to Management

    Actually have a real Spa Supervisor that knows how to run a spa, spend more time caring about the spa and it's employees. Enforce rules for everyone, be more organized. Talk to an employee when there is a problem, not gossip about it.


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  5. Arcade Attendant

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Great Wolf Resorts part-time

    Doesn't Recommend
    Negative Outlook
    Doesn't Recommend
    Negative Outlook

    Pros

    Competitive pay and an easy to work with staff. Good company discounts but I never used them.

    Cons

    As an arcade attendant, the job required long hours of standing with a small 30 minute food break. Having to deal with loud children and frustrated parents made the job practically unbearable.


  6. The Truth

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Concord, NC
    Former Employee - Anonymous Employee in Concord, NC

    I worked at Great Wolf Resorts full-time (More than a year)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    1. If you are lucky enough, you can work with some pretty decent people 2. Waterpark passes 3. Great starter job for younger people

    Cons

    1. There is no opportunity to prospers here, when they first hire you they mention that there is so much opportunity for growth, but where is it? 2. Great Wolf Lodge is a legal scam, Going Green is bogus! There are recycling bins that are emptied in regular trash. 3. There is not enough security for such a large place, I hate to say it but its a safe haven for potential predators. This place should have security 24/7 with guards constantly monitoring what is going on. There is not ONE! security officer during the day. Instead they put security title with the aquatics department. What does aquatics (lifeguards) know about safety other than the water?! 4. Management can treat you like the dirt beneath their shoes. 5. Forget about taking a holiday off, say goodbye to your family. 6. Hours can either be alot or not enough 7. Full-time is 32 hours maybe 40 8. Benefits are extremely expensive here and are no better Walmarts 9. Quality of the actual hotel is sub-par for the price. They need to invest in incorporating a better full service hotel. 10. They have no idea how to make employees happy, if your going to start me off at min. wage there needs to be other beneficial things, there needs to be a culture throughout (TOP TO BOTTOM) that invokes a sense of belonging. 11. Housekeeping needs readjusting. Whoever gives the final CLEAN or DIRTY needs to be retrained 12. There was one employee that should have been fired years ago, but yet she still works there spreading her angry vibes around to guest and employees 13. The buffet at the restaurant........Trash. The concord location has cooks that have so much potential to make great food, but they are force to make typical buffet food. This restaurant should never have a slow day. It should be able to drawn in local people to eat. That can only happen if you give your cooks the opportunity to show their skills. 14. Great Wolf is too busy staring at the financials that they have forgotten about what it means to care, understand, and be the resort that people trust.

    Advice to Management

    Come back to reality and learn that we are all people, some of your employees actually care about the place and would like it to be better. Give those people to chance to improves Great Wolf. Learn that culture isn't just a phrase that you repeat, but it comes from a sense belonging and a sense of home. I would have loved to work in the operations sector of Great Wolf and help build the resort into gold, but management is stuck in some dark hole that.


  7. Poor Management, Decent environment

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - MagiQuest Attendant in Grand Mound, WA
    Former Employee - MagiQuest Attendant in Grand Mound, WA

    I worked at Great Wolf Resorts part-time (More than a year)

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Some of the various outlets allowed employee benefits ie. the occasional freebie

    Cons

    Poor management means massive turnover and endless new employee training, causing veterans to get increasingly bitter about training

    Advice to Management

    Better point system , and more reviews of middle managers


  8. Was fun but now is a burden.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Arcade Attendant in Scotrun, PA
    Current Employee - Arcade Attendant in Scotrun, PA

    I have been working at Great Wolf Resorts

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    Pros

    Co workers Scheduling flexibility Co Workers Cross training

    Cons

    Management Lack of communication Guests Hours

    Advice to Management

    Take the workers opinions and concerns into consideration.


  9. Helpful (1)

    Stress...Stress...Stress

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Front Desk Agent in Grapevine, TX
    Current Employee - Front Desk Agent in Grapevine, TX

    I have been working at Great Wolf Resorts full-time (More than a year)

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    Pros

    Fun place compared to other Front Desk locations. Decent incentives and lots of hours if needed...

    Cons

    Sometimes you feel over worked because you don't get breaks at appropriate times. You are on your feet upwards 6 hours. You are bombarded by constant interaction and you begin to feel repetitive. Management can sometimes be extremely rude and not understanding or willing to help. Some of my fellow employees have worked extremely hard and get the same pay for years of service. You are not able to easily advanced and hard work is often overlooked.

    Advice to Management

    Be courteous, kind, and empathetic with your current workers and the turn over won't be so horrendous.


  10. It's ok.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Front Desk Agent
    Current Employee - Front Desk Agent

    I have been working at Great Wolf Resorts part-time (Less than a year)

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Love the people. Love the interaction. Love the friends I've made. There never is a dull moment when you work in the dells.

    Cons

    Management is a joke. You can't take anything to them. All you get is "we'll look into it" but never happens. Many problems being taken advantage of and none of them will back you up on anything.

    Advice to Management

    Listen to your pack members. They are who sell this place. If you continue to ignore them you yourself will be alone at the desk doing our jobs. We're done being walked upon.


  11. No Family Feel for the company

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Front Desk Agent in Centralia, WA
    Current Employee - Front Desk Agent in Centralia, WA

    I have been working at Great Wolf Resorts part-time (Less than a year)

    Doesn't Recommend
    Neutral Outlook
    Doesn't Recommend
    Neutral Outlook

    Pros

    The location is nice, and the working employees are easy to get to know

    Cons

    The company lacks warmth, and understanding. They expect you to learn all within weeks of starting.

    Advice to Management

    Show some Heart



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