Green Tree Servicing
2.5 of 5 37 reviews
www.gtservicing.com Saint Paul, MN 1000 to 5000 Employees

Green Tree Servicing Reviews

Updated Apr 2, 2014

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2.5 37 reviews

                             

27% Approve of the CEO

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Keith A. Anderson

(15 ratings)

27% of employees recommend this company to a friend
9 Employee Reviews Back to all reviews
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Sucks. That says it all. Absolutely no interest in helping the borrower. Get the numbers, get the money.

Rather Not Say (Current Employee)
Irving, TX

I have been working at Green Tree Servicing full-time for more than a year

ProsNone. I cannot think of one.

ConsToo many to list. The worst? They are not a SERVICER. Since 1985 I've worked for several Mortgage Loan Servicers that actually SERVICED the borrower. Green tree doesn't service anyone but themselves and the investor. It's all about collecting the money, hitting production quotas, receiving money from investors for meeting the quota. The customer is another number. Sad.

Advice to Senior ManagementTake a minute to SERVICE the customer or take "SERVICING" out of the company name. The people who have lost jobs, spouses, children, are terminally ill or have children that are, the disabled, those with cancer. Have even a LITTLE, SMALL, TINY, bit of compassion. I understand that these are the people that hinder you from getting paid by the investor, but they are also the reason you have a job. I obviously work for the wrong company.

No, I would not recommend this company to a friend

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Unprofessional office and unethical collections

Front End Collections (Former Employee)
Fredericksburg, VA

I worked at Green Tree Servicing full-time for less than a year

Pros32,000 a year. Compensation =good. working with rude loudmouths = bad!

ConsAt Fredericksburg, VA office, co-workers, yelled when they got a payment, shouted at and demeaned the customers, rude, loud atmosphere in a CALL CENTER!! People were singing out loud at their desks for all to hear...bad environment for focusing on customer service.

Advice to Senior ManagementStep up and tell the LOUD, RUDE people to shut up!

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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GREAT JOB IF YOU WANT NO LIFE AND/OR HAVE NO FAMILY TO GO HOME TO

Customer Service Representative (Former Employee)
Fort Worth, TX

I worked at Green Tree Servicing full-time for more than a year

ProsThe bonuses were nice , that is if you can ever achieve them.

ConsEVERYTHING ELSE, such as the management, pay, lack of training, unrealistic expectations, not very understanding of having time off. You are expected to be there rain, sleet, hail, hell (lol), snow, and any other weather conditions. Everyone is all for self. It's not a very friendly company. They act like robots and you are expected to learn a years worth of information in one week! You will be micro managed like never before. You are

Advice to Senior ManagementSTOP MICRO MANAGING ADULTS! PROVIDE ADEQUATE TRAINING!! TWO WEEKS TO LEARN PILES OF INFO IS RETARDED! Don't expect someone to perform at high levels when they are not provided with the training and info in order to do so!

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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Grass not greener here.

Collections Specialist (Former Employee)
Tempe, AZ

I worked at Green Tree Servicing full-time for more than a year

ProsFree oatmeal and soda for a quarter in the break room. All employees agree this is the best benefit the company has to offer at this time.

ConsWhere to start? Lack of any meaningful training WHATSOEVER. My 'training' was 3 days long in which time we were mostly sat with other NEW trainees who had only been there about a month and knew nothing themselves since they were still also in training. Maybe about 6 hours classroom/trainer time total in which we were taught the valuable knowledge of the difference between a mobile vs. modular home and nothing else that actually related to our job duties at all. Next we are thrown onto the floor being expected to collect on extremely complex and very high balance charged off 2nd liens - about the worst paper I've ever seen in my 15 years in collections - mired in restrictions,multiple state laws and exceptions to laws, FDCPA and compliance red tape - it's almost impossible unless you have many years MORTGAGE expertise that anyone will be able to 'master' this piece of the collections pie. First 'verbal warning' I was told by the GM that I was silently blaming him personally for my failure to hit goal. No encouragement or positive reinforcement here. When I advised him of my thoughts on our lack of training and this being a very complex product and asked for additional training I was told in another meeting that I needed to do my own homework at home and was given a dictionary of mortgage terms and told to study it at night on my own time and also that management had exhausted the resource limit on me and WOULD NOT be wasting any more resources on me. In another meeting I was again told that he knew I would fail and asked me to quit so he wouldn't have to fire me and when I declined told me he knew any success I had would be a 'flash in the pan' and he would just need to wait a little longer to walk me out the door. HR also no help. After several terrible meetings I initiated an open door meeting with our HR rep and after a lengthy meeting and request to move departments she advised me my allegations were 'serious' and that she would do a thorough investigation and 'cycle back around to me' after she had something resolved. Several weeks later my next meeting was my termination notice with her. Daily collections floor: 6am shifts 3-4 day a week are a nightmare. Pay is terrible and bonus nearly impossible with goals being about 80k raw dollars a month at this time and zero help from anyone to hit that goal, especially supervisors. Here's a fact they don't advertise in job listings: current policy states no merit increases or raises of ANY KIND till after 5 years of employment. Expect ZERO training or on the job trouble shooting with any of the management here. Good old boys club, playing favorites, unlimited perks for friends, swift punishment for all else. An overall nightmare that I would hate to repeat or wish on my worst enemy. This place is so bad I ended my friendship with the contact that referred me after she told me she knew I'd hate it but she needed the referral bonus since no one got the regular bonus there.

Advice to Senior ManagementFire all management and start fresh. Abandon all hope, ye who enter here!

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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Apply now for Director or Sup position

Anonymous Employee (Current Employee)

I have been working at Green Tree Servicing full-time

ProsBenefits are the only pros to this lethal company.

ConsIf you are lazy want to sleep in and work maybe a half day, then apply for a sup or director position. If you do not want to show up at all and not call this is the job for you. Your boss will always cover for you. And by the way If you are cocky, vulgar, swear and can belittle employees you're the right candidate. No late nights required: Come and go as you please. No schedule to keep. Certainly do not worry about losing your job because you will be transferred, down graded but not fired. And be sure not to worry about any complaints from HR because you are beyond their power they won't touch you and HR does not care.

Advice to Senior ManagementYou do not know what is going on in the offices. Please visit and get the experience first hand.

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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Horrible Management, stay away from from this company!

Anonymous Employee (Former Employee)
Fort Worth, TX

I worked at Green Tree Servicing full-time for more than 3 years

ProsGood hours, co-workers are good

Consanything you can think of- micromanagement-disrespectful-favoritisim-

Advice to Senior ManagementHire some people with management skills and higher than HS education to manage

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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Unless you have no heart or are desperate for cash, beware.

Anonymous Employee (Former Employee)

I worked at Green Tree Servicing

ProsGood pay, close to Dallas

ConsHours change all the time, management is militant and doesn't care if you have childcare, school, illness, prior commitments and will schedule whenever they want to.

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Stay Away From This Place

Late Stage Collector (Former Employee)
Tempe, AZ

I worked at Green Tree Servicing full-time for more than a year

ProsThe pay was decent

ConsVerbally abusive leaders. No consistent direction. Extremely poor management. Little to no growth opportunities. Former convicted felons work here (WITH confirmed background checks done by Green Tree) . The employees are treated like dirt and the customers are treated no better. It is encouraged by supervisors and managers to berate and humiliate customers. This is the worst, most hostile work environment I have ever been exposed to, and I have been in the workforce 15+ years. Do not work here unless your next step is homeless. Even then, you would be better off begging on the street. At least you would have your dignity.

Advice to Senior ManagementThey would not care. The way GT is run is exactly the way they want it to be.. This is how their "Relationships that Work" work

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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Overall, in every aspect, this company sucks.

Senior Collector (Current Employee)
Lexington-Fayette, KY

I have been working at Green Tree Servicing full-time for more than 5 years

ProsPay was good and that was all that is good about this company.

ConsEverything besides the pay sucks.

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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Glassdoor is your free inside look at Green Tree Servicing reviews and ratings — including employee satisfaction and approval rating for Green Tree Servicing CEO Keith A. Anderson. All 9 reviews posted anonymously by Green Tree Servicing employees.