Greyhound

  www.greyhound.com
  www.greyhound.com

Greyhound Reviews

Updated August 30, 2014
Updated August 30, 2014
48 Reviews
2.5
48 Reviews
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Greyhound President and CEO Dave Leach
Dave Leach
21 Ratings

8 Employee Reviews Back to all reviews

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  1.  

    Good opportunity for Tenure....if you can stand it that long. HORRIBLE company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Digital Customer Service in Dallas, TX
    Current Employee - Digital Customer Service in Dallas, TX

    I have been working at Greyhound full-time (more than an year)

    Pros

    Opportunity to have a long tenure with a 100 year old company, Free bus travel (if you can use it...it takes days and days to get anywhere on a bus) Company gives free DART passes for corporate employees living in Dallas Ft. Worth, Good people to work with

    Cons

    Numerous cons. For starters, the company's achillies heal is it's fare and booking software. It was written in 1989 (no not making this up) Because of this archaic software, Greyhound can not give a decent web site experience, use electronic tickets, can not tell customers (or employees) where busses are. This company is stuck in the late 80's in technology, and upper management is fighting tooth and nail to upgrade it. There is a "good ol Boy network here. Many complacent mangers who are lazy, drivers are rude to passengers, mis communication between all departments (one had does not know what the other is doing...and there are ALOT of hands in the company), Employees in the field who do not use the bags system properly, and therefore customer's bags become "missing". Company is very money poor and will not spend any cash to help fix these issues. They constantly try to cut corners and make one person do the job of 2 or even 3. Customer service is so over worked, they are burned out. The old timers go around saying "we are an icon in the travel industry" when clearly we are a joke. And the one I find the most sickening "only 1 percent of our customers complain" The arrogance here is just mind boggling (yes I am looking for another job and will be leaving here as soon as I find one)

    Advice to ManagementAdvice

    Advice to Firstgroup America, the parent company would be fire everyone and start over from scratch. It's time forward, modern thinkers get into the game and bring this company out of the dark ages and into the 21st century. We have old managers who still have visions of the glory days of Greyhound and think all is well. All is NOT well. Just listen to your passengers who are angry, listen to your disgruntle employees who are miserable, and make some real changes. GET RID OF TRIPS and bring in a modern web based booking program we can actually USE. Get a decent CRM for our customer service team. Get working GPS in the buses so ALL EMPLOYEES both in the customer service team, and in the field know where a bus is. Hold a mass retraining class on all policies (and think about changing the non customer service friendly policies to more customer friendly ones) empower your employees to make decisions outside of the box to aid in the customer, and not make them angry......I can go on, but I am just talking to a brick wall.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  2.  

    After years of service you will always be looking for a better job...

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative in Detroit, MI
    Former Employee - Customer Service Representative in Detroit, MI

    I worked at Greyhound full-time (more than 10 years)

    Pros

    working with the fellow employes is a lot of fun but sometimes it makes you wonder.

    Cons

    Pay scale is not competitive, Promotions do not come often, Supervisors think they are GODS and try to berate the other employees.

    Advice to ManagementAdvice

    They need to fire the current Mangement staff and start over Fresh.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  3.  

    New York Operations Manager

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Operations Manager in New York, NY
    Current Employee - Operations Manager in New York, NY

    I have been working at Greyhound full-time (more than 3 years)

    Pros

    Able to help those in need ( Customers)

    Cons

    24-7 Operation, Days off vary from 1 to 2 days off. No training structure for Management. Drivers are expendable.Old school way of thinking, terminate, lead by fear for results. Every quarter terminal employees are terminated to reduce Terminal cost. Yearly Fortcast is not shared with Terminal Management to avoid going over budget. It is is shared its shared at the last minute, No planning a " year in advance" to eliminate a decrease in moral with terminal employees and drivers. Stellar Training is a joke, On hand training all training is a paper job for corporate and OSHA and DOT auditors. Corporate does not plan for enough equipment leaving irate customers and employees. Christmas M.Watkins Senior Vice President was at the New York Terminal to assist with the crowd. But we were short equipment (Buses). I asked why are we short he stated to the Operations Manager (me) I don't know. Company has not garbage to clean incoming schedules properly

    Advice to ManagementAdvice

    Implement Six Sigma, Project Management team, Vice Presidents and Senior VPs are to involved in everyday operation.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
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  5.  

    Horrible Greyhound Bus line

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative in Seattle, WA
    Former Employee - Customer Service Representative in Seattle, WA

    I worked at Greyhound as a contractor

    Pros

    nothing it was stupid and suffering

    Cons

    Bad CS, not organized, grumpy and un-polite old boss ...among other things...like dealing with pissed off customers all the time because of bad management

    Advice to ManagementAdvice

    get out of this business, I am really dissatisfied with your service and advise everyone NOT to work with Greyhound everrrrrr.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  6. 1 person found this helpful  

    don't work at greyhound unless you like danger

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Customer Service Representative in Chicago, IL
    Former Employee - Customer Service Representative in Chicago, IL

    I worked at Greyhound

    Pros

    there are none except that you get a paycheck. oh yeah and you can get there by bus if you don't have a car

    Cons

    open 24 hours so the homeless are constantly coming in promising you they had a ticket then lost it with security being horrible just sitting back and watching the show unfold

    Advice to ManagementAdvice

    replace management and bump some of the c s r's that have been there a long time to manager, they know whats really going on anyways

    Doesn't Recommend
    Disapproves of CEO
  7.  

    Just passing through

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Bus Driver in Fresno, CA
    Former Employee - Bus Driver in Fresno, CA

    I worked at Greyhound

    Pros

    They provide training. Travel.....was fun but not a career job any longer.

    Cons

    You don't have a life. If your not working your sitting in a hotel room and not making any money.

    Advice to ManagementAdvice

    Put people in charge who know the bus business.. Actually show customer service.

    Doesn't Recommend
  8.  

    Shoud be employee run...

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Platform Service Agent in Winnipeg, MB (Canada)
    Current Employee - Platform Service Agent in Winnipeg, MB (Canada)

    I have been working at Greyhound full-time (more than 10 years)

    Pros

    In Winnipeg, be hav ethe best run depot, despite our manager, we have the most senior staff in the country, and we all care about our jobs, and work your asses off. not matter how our managers try and screw us.

    Cons

    Did i mention our managers....Love to cut hours, talk down to you any chance thet get, think up new and confusing work practices, they only way they get promoted is thru us, but there stupity, cant even fathom that.

    Advice to ManagementAdvice

    retire

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  9. 1 person found this helpful  

    Bad all around

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Customer Service Representative
    Former Employee - Customer Service Representative

    I worked at Greyhound

    Pros

    You don't need much skill to perform your duties

    Cons

    Not flexible, no opportunity for ad advancement, repetitve, room for imporovement on benefits offered.

    Advice to ManagementAdvice

    Why not consider what it takes to keep employees to avoid such a high turn over rate?

    Doesn't Recommend
    No opinion of CEO

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