Greyhound Reviews

Updated June 14, 2015
11 reviews filtered by
  • Any Location
  • Any Job Title
  • Any Status
Employment Status

Reset
1.0
Rating Trends
Recommend to a friend
Approve of CEO
Greyhound President and CEO Dave Leach
Dave Leach
5 Ratings

Pros
  • Good Pay with benefits for full time employees (in 3 reviews)

  • Bus operators spend 90% of their time away from terminals (in 6 reviews)

Cons
  • Uneven working schedule for new drivers (in 10 reviews)

  • But we were short equipment (Buses) (in 5 reviews)

More Pros and Cons

11 Employee Reviews

Sort: Popular Rating Date
  1. Helpful (2)

    Horrible Experience

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Motorcoach Operator in Milwaukee, WI
    Former Employee - Motorcoach Operator in Milwaukee, WI
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    - You get to drive a bus (if you like them, it is a pro) - Excellent training program (as far as customer service training, interacting with persons with disabilities, and learning how to maneuver the bus) - Rewarding feeling when passengers tell you that you did a good job - No superior standing over you for majority of the day - Free food/drinks at terminals and some rest stops

    Cons

    - Cannot get enough sleep to safely operate the bus (5 -6hr) even though they tell you that you will get adequate time to rest (They will call you back to work 8 hours of being away from work at times (9 hours on average); 1hr to get home - 8 hours left, 1 hour to get back to work - 7 hours left, 30 mins to 1 hr to get ready for work, 6.5-6 hours left, 30- minutes to unwind - 6 hrs left, 20 minutes to fall asleep - 5.5 hours left to sleep! <- and that's if you don't live too far away from the garage) - The extra board is stupid and an outdated way of scheduling which creates unpredictable work assignments causing lack of sleep and inability to prepare for routes beforehand; it also contributes to sleep deprivation - You have to play games with dispatch to get your 1 day out of 7 off from work (it really should be 2 days considering the sleep deprivation) - The appalling displays of poor customer service, rude, and downright mean-spirited behavior from terminal workers, fellow bus drivers, and supervisors is enough to make you embarrassed to where the Greyhound uniform - Buses are raggedy and have a bad turning radius except for Prevost X3 which is almost exclusively on the east coast and "important cities"; don't ever drive 102-DL3 with Zf transmission (so terrible going into loading slip on incline!) - The garage has an unorganized method of passing out buses; buses are either late, dirty, or unacceptable for the passengers - They claim that they are shorthanded and that they don't have workers, however they have multiple workers spread out sitting up in foreign terminal cities doing nothing! - They have a drive cam on the bus so that they blame you if you hit a deer -_- - The Greyhound safety men are "out to get you" (they should be concerned about the lack of sleep drivers have but what evs) - The department of transportation/ state troopers are out to get you too - Extremely weak union even though they pretend to be so tough (they let the abuse from dispatch/Greyhound happen to drivers)

    Advice to Management

    I feel as though this comment is pointless as the working conditions have probably been this way for a LONG time. Being a driver for Greyhound is unnecessarily hard; this is why you are desperate for drivers, the only drivers that you can get are desperate to work ANYWHERE, and that is why excellent employees like me wont stay (I don't mean to brag, but all of my passengers acknowledged that I was awesome :D ) There should be at least 12 hours of rest between work assignments to combat fatigue. The extra-board could be modulated in a way that is more predictable and accommodating for drivers (it can be done easily...) All (or most) of the supervisors, mean drivers, and mean terminal employees need to be fired. One driver left this passenger because she/he didn't want to put their suitcase under the bus (she/he wanted it behind the driver seat). That passenger explained that she/he was going to a funeral and broke down in tears; the bus driver didn't even care! <- Things like that should not be the status quo at Greyhound.


  2. ABANDON ALL HOPE YE WHO ENTER HERE

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Lead in Philadelphia, PA
    Current Employee - Customer Service Lead in Philadelphia, PA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Greyhound full-time (More than a year)

    Pros

    If there were any pros to this place, i have never found any. Well job related Ones anyway.

    Cons

    The nightmare begins almost immediately, if yoy work hard you will more than likely get one day off. They will call you in on that day too, there is no saying no. if you dont answer they will keep calling even at 4am regardless if you have kids. Management is totally disorganized, coworkers will throw you under the bus, you will get calls regarding events that happened when you weren't there. Impromptu meetings, if you aint there you will not get the memo.

    Advice to Management

    fire everyone and start over.


  3. Helpful (1)

    Very hard working and dedicated people under management

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Dispatch Supervisor II in Dallas, TX
    Former Employee - Dispatch Supervisor II in Dallas, TX
    Doesn't Recommend
    Negative Outlook

    I worked at Greyhound full-time (More than 10 years)

    Pros

    Very hard working and dedicated co workers, + I don"t have to work under the horrible conditions anymore.

    Cons

    Lack of reward and promotion , Treats their employees rudely and if you are a dispatcher, lack of reward, upper management takes highest profit., determines employees evaluation numbers before they even get it. From Director to upper Management this is a very poorly managed Company. too much mixing buisness with pleasure. Alot of retaliation if you speak up for the good of the customers , bus drivers, terminals,h.r told me not to take it personal.

    Advice to Management

    Leave or retire so it will get better. Praying for a buy out. and clean house. give your drivers and dispatchers better resources.


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Helpful (2)

    Good opportunity for Tenure....if you can stand it that long. HORRIBLE company

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Digital Customer Service in Dallas, TX
    Current Employee - Digital Customer Service in Dallas, TX
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Greyhound full-time (More than a year)

    Pros

    Opportunity to have a long tenure with a 100 year old company, Free bus travel (if you can use it...it takes days and days to get anywhere on a bus) Company gives free DART passes for corporate employees living in Dallas Ft. Worth, Good people to work with

    Cons

    Numerous cons. For starters, the company's achillies heal is it's fare and booking software. It was written in 1989 (no not making this up) Because of this archaic software, Greyhound can not give a decent web site experience, use electronic tickets, can not tell customers (or employees) where busses are. This company is stuck in the late 80's in technology, and upper management is fighting tooth and nail to upgrade it. There is a "good ol Boy network here. Many complacent mangers who are lazy, drivers are rude to passengers, mis communication between all departments (one had does not know what the other is doing...and there are ALOT of hands in the company), Employees in the field who do not use the bags system properly, and therefore customer's bags become "missing". Company is very money poor and will not spend any cash to help fix these issues. They constantly try to cut corners and make one person do the job of 2 or even 3. Customer service is so over worked, they are burned out. The old timers go around saying "we are an icon in the travel industry" when clearly we are a joke. And the one I find the most sickening "only 1 percent of our customers complain" The arrogance here is just mind boggling (yes I am looking for another job and will be leaving here as soon as I find one)

    Advice to Management

    Advice to Firstgroup America, the parent company would be fire everyone and start over from scratch. It's time forward, modern thinkers get into the game and bring this company out of the dark ages and into the 21st century. We have old managers who still have visions of the glory days of Greyhound and think all is well. All is NOT well. Just listen to your passengers who are angry, listen to your disgruntle employees who are miserable, and make some real changes. GET RID OF TRIPS and bring in a modern web based booking program we can actually USE. Get a decent CRM for our customer service team. Get working GPS in the buses so ALL EMPLOYEES both in the customer service team, and in the field know where a bus is. Hold a mass retraining class on all policies (and think about changing the non customer service friendly policies to more customer friendly ones) empower your employees to make decisions outside of the box to aid in the customer, and not make them angry......I can go on, but I am just talking to a brick wall.


  6. After years of service you will always be looking for a better job...

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Detroit, MI
    Former Employee - Customer Service Representative in Detroit, MI
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Greyhound full-time (More than 10 years)

    Pros

    working with the fellow employes is a lot of fun but sometimes it makes you wonder.

    Cons

    Pay scale is not competitive, Promotions do not come often, Supervisors think they are GODS and try to berate the other employees.

    Advice to Management

    They need to fire the current Mangement staff and start over Fresh.


  7. Helpful (2)

    New York Operations Manager

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Operations Manager in New York, NY
    Current Employee - Operations Manager in New York, NY
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at Greyhound full-time (More than 3 years)

    Pros

    Able to help those in need ( Customers)

    Cons

    24-7 Operation, Days off vary from 1 to 2 days off. No training structure for Management. Drivers are expendable.Old school way of thinking, terminate, lead by fear for results. Every quarter terminal employees are terminated to reduce Terminal cost. Yearly Fortcast is not shared with Terminal Management to avoid going over budget. It is is shared its shared at the last minute, No planning a " year in advance" to eliminate a decrease in moral with terminal employees and drivers. Stellar Training is a joke, On hand training all training is a paper job for corporate and OSHA and DOT auditors. Corporate does not plan for enough equipment leaving irate customers and employees. Christmas M.Watkins Senior Vice President was at the New York Terminal to assist with the crowd. But we were short equipment (Buses). I asked why are we short he stated to the Operations Manager (me) I don't know. Company has not garbage to clean incoming schedules properly

    Advice to Management

    Implement Six Sigma, Project Management team, Vice Presidents and Senior VPs are to involved in everyday operation.


  8. Helpful (1)

    Horrible Greyhound Bus line

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Contractor - Customer Service Representative in Seattle, WA
    Former Contractor - Customer Service Representative in Seattle, WA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Greyhound as a contractor

    Pros

    nothing it was stupid and suffering

    Cons

    Bad CS, not organized, grumpy and un-polite old boss ...among other things...like dealing with pissed off customers all the time because of bad management

    Advice to Management

    get out of this business, I am really dissatisfied with your service and advise everyone NOT to work with Greyhound everrrrrr.


  9. Helpful (2)

    don't work at greyhound unless you like danger

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Chicago, IL
    Former Employee - Customer Service Representative in Chicago, IL
    Doesn't Recommend
    Disapproves of CEO

    Pros

    there are none except that you get a paycheck. oh yeah and you can get there by bus if you don't have a car

    Cons

    open 24 hours so the homeless are constantly coming in promising you they had a ticket then lost it with security being horrible just sitting back and watching the show unfold

    Advice to Management

    replace management and bump some of the c s r's that have been there a long time to manager, they know whats really going on anyways


  10. Just passing through

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Bus Driver in Fresno, CA
    Former Employee - Bus Driver in Fresno, CA
    Doesn't Recommend

    Pros

    They provide training. Travel.....was fun but not a career job any longer.

    Cons

    You don't have a life. If your not working your sitting in a hotel room and not making any money.

    Advice to Management

    Put people in charge who know the bus business.. Actually show customer service.


  11. Helpful (1)

    Shoud be employee run...

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Platform Service Agent in Winnipeg, MB (Canada)
    Current Employee - Platform Service Agent in Winnipeg, MB (Canada)
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Greyhound full-time (More than 10 years)

    Pros

    In Winnipeg, be hav ethe best run depot, despite our manager, we have the most senior staff in the country, and we all care about our jobs, and work your asses off. not matter how our managers try and screw us.

    Cons

    Did i mention our managers....Love to cut hours, talk down to you any chance thet get, think up new and confusing work practices, they only way they get promoted is thru us, but there stupity, cant even fathom that.

    Advice to Management

    retire



Showing 11 of 74 reviews
Reset Filters
RSS Feed </> Embed

Your response will be removed from the review – this cannot be undone.