Greyhound Reviews

Updated August 17, 2014
Updated August 17, 2014
48 Reviews
2.4
48 Reviews
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Greyhound President and CEO Dave Leach
Dave Leach
21 Ratings

19 Employee Reviews Back to all reviews

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  1.  

    Not my cup of tea

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Dallas, TX
    Former Employee - Anonymous Employee in Dallas, TX

    I worked at Greyhound full-time (more than 10 years)

    Pros

    Easy access from public transportation

    Cons

    You don't want to know

    Advice to ManagementAdvice

    Involve your subordinates, make them feel important too.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  2.  

    These challenges often leave me feeling exhausted and overwhelmed.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative/Motor Coach Operator in Dallas, TX
    Former Employee - Customer Service Representative/Motor Coach Operator in Dallas, TX

    I worked at Greyhound full-time (less than an year)

    Pros

    My ability to manage my emotions and remain calm under pressure it has a direct link to my performance.

    Cons

    Conflicts with dispatcher wanted to send me in two different directions at the same time.

    Doesn't Recommend
    No opinion of CEO
  3.  

    Mixed bag

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Greyhound Bus Driver in New York, NY
    Former Employee - Greyhound Bus Driver in New York, NY

    I worked at Greyhound full-time (more than 3 years)

    Pros

    Chance to see the country and interact with a diverse group of co-workers and passengers. Pay is decent compared to other inter-city carriers. Only have to deal with management when in terminals. Bus operators spend 90% of their time away from terminals

    Cons

    Uneven working schedule for new drivers. Some locations have deep seniority lists. Confrontational attitude by some members of management.

    Recommends
    Neutral Outlook
    No opinion of CEO
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  5.  

    An ok company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative in Seattle, WA
    Current Employee - Customer Service Representative in Seattle, WA

    I have been working at Greyhound part-time (more than 3 years)

    Pros

    I got the experience working with all kinds of people as well as development in account and customer relations.

    Cons

    The pay did not match the type of work. There would be so many upset passengers because the bus was late and us ticket agents wont be given a clue on why and how the bus became this late.

    Advice to ManagementAdvice

    Pay more to customer service agents and ticket agents. If you pay poorly you will only expect to attract ill acting employess.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  6.  

    Political

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Greyhound

    Pros

    They are remaking the company with the Transformation project touching IT with new technology to drive the company into the 21st century

    Cons

    Very political environment. pockets of competing groups. decision by committee is very frustrating.

    Doesn't Recommend
    Positive Outlook
    Approves of CEO
  7.  

    Motor Coach Driver

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Motor Coach Driver in Richmond, VA
    Former Employee - Motor Coach Driver in Richmond, VA

    I worked at Greyhound full-time (more than 3 years)

    Pros

    Good Pay with benefits for full time employees

    Cons

    Not good for family person who needs to be home nightly on work a regular schedule. On call 365 days 24/7

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  8.  

    Positive upbeat environment to work in - They keep you moving!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - District Coordinator in Chicago, IL
    Former Employee - District Coordinator in Chicago, IL

    I worked at Greyhound full-time (less than an year)

    Pros

    Friendly, Consistent, Fast-paced, Fun, Upbeat

    Cons

    Backwards management, Poor communication, Disconnect between HQ and parent company,

    Recommends
    Neutral Outlook
    No opinion of CEO
  9.  

    Go Greyhound ?

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Professional Operator in Saint Louis, MO
    Current Employee - Professional Operator in Saint Louis, MO

    I have been working at Greyhound full-time (more than 3 years)

    Pros

    Decent salary and benefits. Good for people who like to travel

    Cons

    Poor working conditions, old equipment (Buses and terminal). Lack of security screening at terminals

    Advice to ManagementAdvice

    Adversarial relationonship between Drivers and management makes job difficult . Not having good working equipment, clean safe working environment(ie bus rest rooms, customer security screening). Overall I enjoy working with 98% of my co workers but sometimes feel I am put in situations were I cannot perform my job to the best of my abliity and provide the best service to the customer because of management decisions.

    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO
  10.  

    Not the most rewarding job ever,but there's room for advancement.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Platform Service Agent in Nashville, TN
    Current Employee - Platform Service Agent in Nashville, TN

    I have been working at Greyhound full-time (less than an year)

    Pros

    I work with great people with good personalities. If you show a willingness to learn more about the job there is room for you to advance.

    Cons

    They try to get by with as few staff members on a shift as possible.If labor costs are low then management will receive larger bonuses. This only causes employees to have to work twice as hard for the same amount of money. They also do their best to keep everyone under 40 hours a week and most under 30 hours.

    Recommends
    Neutral Outlook
    No opinion of CEO
  11. 1 person found this helpful  

    Overall a good place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Anonymous Employee in Dallas, TX
    Current Employee - Anonymous Employee in Dallas, TX

    I have been working at Greyhound

    Pros

    Current management does a good job empoyering employees to make grade level appropriate decisions. Management also does a good job communicating information through the various levels of the organization.

    Cons

    The company is still very traditional in area of flexible work hours and tele-commuting for corporate employees. They still require pretty much normal business hours and 100% in office attendence everyday with virtually no flexibility. Overtime hours can also be expected depending on the job level making work / family life balance issues a little bit of a struggle.

    Advice to ManagementAdvice

    Would prefer to have better flex and/or tele-commuting options avaialble to help better balance work/family life. In addition more professional training programs for the employees such as managerial, time management, computer training etc. would be helpful. Overall though it is a good company to work for.

    Approves of CEO

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