Groupon Reviews

Updated April 17, 2015
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Groupon CEO Eric Lefkofsky
Eric Lefkofsky
44 Ratings

151 Employee Reviews

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  1. Helpful (1)

    GOB account representative

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Groupon full-time

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Company holiday parties are sweet, good food throughout building, some of the managers are great, but they are hard to come by

    Cons

    Where to begin... This is a dead end sales job. The "fun" wears off pretty quickly once you realize you can never enjoy any of the perks because you're always working. They expect you to generate leads, when they are all accounted for, CONSTANT change in goals/expectations means you never know where you stand. The "hands on" managers are in meetings most of the time all while you smile and dial your life away cold calling. Pay sucks. I could keep going, but by far the most unhealthy work environment ever with very high turnover

    Advice to Management

    Set reasonable expectations that don't change every week or so and provide sales reps with more tangible leads/accounts. The company as a whole does not have a successful business model and it doesn't take long to realize

  2. Inbound Sales Rep

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Inbound Sales Representative in Chicago, IL
    Current Employee - Inbound Sales Representative in Chicago, IL

    I have been working at Groupon

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    There are free non alcaholic drinks

    Cons

    Salesforce = Often Can’t find records

    Phone System = Can’t even transfer calls

    Hipchat = Can’t sign in, and doesn’t e-mail you when you click forgot password.

    Self Service G1 = Not user friendly. Actually slows the sales process.

    Bonus Structure = We get paid less than our equivalent positions
     in other departs, and then we have earn bonuses to even get a little of it back. Points are collected by the same system that can’t find records. Questionable reliability at best.

    Lead Allocation = like 3-5 new merchants a week, and at least half are horrible leads.

    Lead De-allocation = Non existent. Once a week flagged accounts might be removed.

    The Queue = Only allowed two hours a day. A roll of the dice would have better odds, than finding a good merchant.

    Goals = Held to standards that are insulting, given all of the other issues the team faces.

    Advice to Management

    Pay your employees better and get your act together.

  3. Getaways Account Executive

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Chicago, IL
    Current Employee - Anonymous Employee in Chicago, IL

    I have been working at Groupon full-time (More than 3 years)

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    This is a good product and really can help hospitality properties.

    Cons

    Management is horrible and completely lacks leadership. Pay sucks and is structured in a way where you are rewarded and punished based on a metric you have no control over and which they (management) won't fully explain.

    Advice to Management

    Be accountable instead of always trying to deflect blame onto your sales reps, particularly in relationship to factors you control that reps do not.

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  5. Helpful (6)

    Inside Sales Beware

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Inside Sales Representative
    Current Employee - Inside Sales Representative

    I have been working at Groupon full-time

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Free beverages, fun environment, anyone who isn't management is a blast and you will meet so many great people.

    Cons

    If I hear, "I don't want to micromanage you guys" while they give me my pre planned schedule for the day down to the minute, one more time I will lose it. News flash. That's micromanaging. If you don't want to babysit don't hire students straight out of college. Or recognize those that have work experience and know how to plan their own days and those that need to be shown. The daily metrics and quarterly metrics are incredibly high and are nearly impossible to attain within their planned schedule and the accounts you are given. If you want new accounts worth calling on, you have to find them, but not during your 8 hour work day. "Unlimited PTO" they use as a selling point yet they fail to stress that it needs to be approved by your manager and with crazy amounts of notice. Calling in sick is better than actually doing the right thing and giving them any notice you have. They will deny you. There is no room for advancement. Especially if you start with Sales. They require to be in a position for X amount of time and then when you reach that time they actually tell you that they will not hire you from the sales department.

    Advice to Management

    Stop micromanaging. And if you think you aren't ask yourself if you would want your everyday dictated and managed the way you treat your reps. Appreciate the talent and find ways to have those that deserve to be there be there. Great people are leaving and those who should not stay are advancing. It's mind blowing.

  6. Helpful (4)

    Great place to work if your are straight out of college and don't know how real company is supposed to function

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Account Executive in Chicago, IL
    Former Employee - Account Executive in Chicago, IL

    I worked at Groupon

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Casual Dress Code
    Complimentary beverages
    Game Room
    Swings
    Tikki Bar

    Cons

    Residual Income and the glory days of Groupon are over
    Managers who are most likely never managed or worked anywhere prior to Groupon
    Unrealistic work expectations
    Micromanaged by the minute
    No opportunity to advance your career once you are in sales

  7. Helpful (5)

    You can do better...

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Account Executive in Chicago, IL
    Current Employee - Account Executive in Chicago, IL

    I have been working at Groupon full-time (More than 3 years)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    -great place to network with younger people just moving to the city
    -good stepping stone in between college and a real sales job. Can spend a year here training and networking then leverage your year of cold call experience elsewhere
    -wear whatever you'd like
    -free drinks
    -motel bar in the lobby

    Cons

    -unlimited pto is a front. Just a way to not pay you out on it when you inevitably leave
    -incompetent and unmotivated management starting at the top. Very disheartening to see how little management cares about the customer or employees.
    -slow moving bureaucratic org structure. As a developer or someone who wants their ideas to be heard, this is not the place to be
    -commissions are bad but the base salary and career path for sales reps are even worse. Not a living wage in Chicago
    -you will be required to work late every night in sales
    -management operates under the belief that people are more motivated by fear of losing their job as opposed to a reward
    -you have to accept the fact from day one that you're replaceable. You will be reminded of this by your sales manager frequently. "There's 100s of hungry reps begging for your seat downstairs in training if you don't want to fall in line" is the theme

    Advice to Management

    -replace ceo with someone passionate about the customer/employee, not afraid to make major internal changes, and capable of a brand turnaround
    -stop underestimating the impact of insanely high attrition. It's hard to say the word groupon in a group setting in Chicago without someone letting out a groan of disgust and then following it up with an employee horror story or one about how their goods orders never seem to arrive. More and more people would like to see us fail as we churn and burn them.
    -make employee and customer satisfaction the number one focus for the next year. Everything else will follow.
    -reward tenure and loyalty. Acknowledge (as you did to shareholders) that employees are in for and have been on a long bumpy ride with constant change. Stop using the constant change as a way to impede career growth. Reward people who are sticking it out through everything and putting up with the bs.

  8. Helpful (3)

    Engineer

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Groupon

    Pros

    The food was good. The coffee was good. Really not much more than that, the culture was boring.

    Cons

    Everyone there felt like the work was totally pointless. People seemed bored. People were constantly interviewing at other locations.

    Advice to Management

    I really don't have any advice. I really don't have any advice. I really don't have any advice. I really don't have any advice. I really don't have any advice. I really don't have any advice. I really don't have any advice.

  9. Helpful (6)

    Stay away. Far, far away.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Account Representative in Chicago, IL
    Former Employee - Account Representative in Chicago, IL

    I worked at Groupon full-time (Less than a year)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    They payed consistently. You can dress however you want. The first few months on the job are easy.

    Cons

    Horrible work life balance, average new employee works well over 40 hours a week. Occasionally there is mandatory overtime that is unpaid. Constant shifting of metrics and what matters for sales. Managers micro-manage to no end. A typical day looks like this:
    1. Come in and answer emails.
    2. Go to a morning meeting where your manager tells you that everyone is not doing enough.
    3. Make 50-60 dials to businesses that hate Groupon (because Groupon calls them EVERY DAY until they say YES.)
    4. Take a quick lunch
    5. Mid-afternoon meeting where you are once again told your team is not doing well enough. This time with a completely pointless activity.
    6. Make a million more calls.
    7. Leave an hour late.

    There is no 401k matching.

    The biggest con I can list is how the workforce is split up. This company hires upwards of 50 salespeople a month. Because at least that many quit every single month. If you got into Groupon as a sales rep more than 1 year ago you can make money, everyone else cannot.

    Don't work here. It's pointless. It's not even a good reference to have on your resume any more because they hire literally anyone that can speak.

    Oh yeah, the "unlimited time off" requires you to have ONE MONTH advance notice to take 1 day off. So good luck using that.

    If you are a frat boy or sorority girl you will love it though. Also this place is going down. They have sullied their name so poorly that the bubble has already burst and they just try to make it look like they make money.

    Advice to Management

    Employees are more than numbers. The best way to have a successful team is to treat them well. Daily meetings of "do better" will only cause more people to continue to quit.

  10. Helpful (8)

    Be Cautious of the Management

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Director of Business Development in Chicago, IL
    Former Employee - Director of Business Development in Chicago, IL

    I worked at Groupon full-time (More than 3 years)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Free drinks, unlimited number of vacation days.

    Cons

    Management is the biggest and most alarming issue. As a director, I saw first hand about Groupon's indecisiveness about direction of company. Most of the news reported and rumors about the instability of Groupon are true. Mgmt's direction or the lack of vision sways whichever the wind blows. There is no order and too many people fear for their jobs. Many of the competent folks have realized this and have left for other positions elsewhere. Some senior management have HUGE chips on their shoulders and take on their insecurities by moving anyone, especially their subordinates to a different department or all together eliminate their positions, if they feel the subordinate could do a better job than him or her.

    Advice to Management

    Hire competent people with strong and relevant experiences.

  11. Helpful (2)

    Work From home customer service

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Groupon full-time

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    It's a job, nothing more, and really nothing more than a job

    Cons

    Unfair and unequal pay for the same work
    If you are not based in Chicago you are not valued in any way
    Better shifts, benefits, pay and perks are afforded to those based in Chicago.
    Suggestions for process improvement are ignored and your treated as though you lack the knowledge
    Completely inexperienced "managers", with an environment that is stagnated, clueless and deaf to improvement suggestions and processes, they assume you don't know or clearly threatened by change, unless someone in Chicago says it. Deflection and vagueness is how they roll, not only with customers but especially with their Low Level CSR's, not based in Chicago.
    You will be dismissed or lied to if you raise a valid unethical concern, those kiddy front line managers are nothing more than a team of blockers, they make zero contribution and produce nothing.

    Advice to Management

    Equal pay and benefits doing the same job no matter where you work from the pay should be equal, don't hide behind cost of living when your numbers blatantly don't add up. Respect employees that have 5 plus years more experience than your managers, train them, have some integrity.

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