Groupon

  www.groupon.com
  www.groupon.com

Groupon Reviews

Updated November 14, 2014
Updated November 14, 2014
676 Reviews
3.1
676 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Groupon CEO Eric Lefkofsky
Eric Lefkofsky
184 Ratings

Review Highlights

Pros
  • Flexible schedule and no dress code- not just the title of it, people really don't care (in 62 reviews)

  • Work from home, the compensation use to be great, but that's been gone for some time (in 23 reviews)


Cons
  • Upper management constantly changes requirements in order to keep your job (in 36 reviews)

  • Hardly much work life balance and you feel guilty if you're not on-site (in 15 reviews)

More Highlights

127 Employee Reviews Back to all reviews

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  1. 2 people found this helpful  

    Don't walk, Run

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Inside Sales Representative in Chicago, IL
    Former Employee - Inside Sales Representative in Chicago, IL

    I worked at Groupon full-time (more than an year)

    Pros

    The culture is, at times, fun. And you will meet fun people. If you're looking to be a career frat/sorority, it can be entertaining, but not sustainable.

    Cons

    They'll lure you with a fun environment, then suck your soul dry. You will be mandated to work 12 hour days (regardless of the effectiveness). You will be trained to sell, but they will not invest any further in your career development. The metrics that sales people are held to are often mis-aligned, and as soon as you grow accustomed to them--they'll change. Toxic sales environment.

    When I left Groupon, there were 19 salespeople on my team. Now, 4 months later, only 4 of those people are still employed at Groupon. We gather to celebrate each time a new one quits.

    If you take a sales job hoping that it will turn into a Marketing Career....you are being mislead, along with 30%+ of your colleagues.

    Advice to ManagementAdvice

    Quit trying to be the "cool boss" or "nice guy" when your true intentions are clear. Although the salesforce is young, we are not naive. Talk to us like adults. Until you learn to do that, you lose credibility and respect of your employees everyday.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  2. 6 people found this helpful  

    Worst place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales in Chicago, IL
    Former Employee - Sales in Chicago, IL

    I worked at Groupon full-time (more than an year)

    Pros

    None. I wish I could put zero stars. You get paid peanuts. The average salesperson makes less than $40k. You have a call list of 200-300 people that you're actually approved to call and you're expected to make 90 calls a day. If you don't hit your call numbers, you will be fired, regardless of how much money you are bringing in. The managers look terrible. They are all in their mid 20's yet balding, overweight from all the stress, and drink almost every night. They come in hungover and tell stories of how much they drank, and then they openly pop adderall and fuel up on caffeine to get through the day. Hours are 8-6, and they will occasionally roll out 3 week stretches where you need to stay til 7. They encourage coming in on Saturday rather then enjoying your free time. PLEASE, do not but into the publicity videos and fake reviews they post. A casual dress code does not make up for low pay and long hours. The office is filled with distractions to keep your mind off of the pay/hours/goals.

    Cons

    Micro managed. People try to get you passionate about selling coupons. Worst of all, most businesses get absolutely screwed over. There were businesses that we worked so hard to convince a partnership with, and some of them went out of business because of a huge customer flood and a terrible revenue split. When this happened, management would simply say, 'Oh well whatever, it happens". Goals change weekly. People constantly quit. I had a team of 16 people and 15 people talked daily about quitting. The only one that didn't had recently gotten married and had 2 kids to support so he was trapped.

    Advice to ManagementAdvice

    Are you really satisfied managing coupon salespeople for the rest of your lives? The average employee spends less than a year at the company, isn't that depressing to you? Is this your dream job? Commission is between 2-4% of revenue. If I make the company $100,000 (which would be a massive deal), they reward me with $2,000. Most deals average around $2-3k. That's between $40-$120 in commission for a deal that might take months to set up. Average commission is a few hundred dollars a month. One depressing note, at least 60% of people have second jobs. It's terrible.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  3. 2 people found this helpful  

    Terrible

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Inside Sales in Chicago, IL
    Current Employee - Inside Sales in Chicago, IL

    I have been working at Groupon full-time (less than an year)

    Pros

    Fun people to work with.

    Cons

    They continually change policy and you can make no money

    Advice to ManagementAdvice

    Wake up and take care of your people

    Doesn't Recommend
    Disapproves of CEO
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  5. 5 people found this helpful  

    Major Cultural/Organizational challenges

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Director in Chicago, IL
    Current Employee - Sales Director in Chicago, IL

    I have been working at Groupon full-time (more than an year)

    Pros

    Cool office space and interesting consumer space.

    Cons

    Cut throat environment in sales department. Zero investment on long term in employees. I had to fire three people in my first month on the job as a director.

    Advice to ManagementAdvice

    Need to pay attention to company values and environment. Company is broken.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  6. 3 people found this helpful  

    If you aren't in Chicago; you are nobody.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative I in Florence, KY
    Former Employee - Customer Service Representative I in Florence, KY

    I worked at Groupon part-time (less than an year)

    Pros

    Friendly management. Free computer for work-at-home. Training class was comprehensive.

    Cons

    Poverty wages. Remote employees are part time with no benefits. Yet they want savvy, technical people with BAs. You can make more money with far less effort ANYWHERE else. Training class gave misleading information about customer advocacy. The fact is, Groupon attempts to avoid a refund at all costs, going so far as to take the money for an item direct from the customer's credit card; but if the customer wants a refund > 3 days later - they try to issue "Groupon Bucks" which is a fancy word for store credit ONLY usable on further Groupon purchases. This attempt to "hang-on" to the customer's money is VILE capitalism.

    Advice to ManagementAdvice

    Offer a living wage. Shorten the "probationary" period. Be honest during hiring events.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  7. 3 people found this helpful  

    It used to be fun and full of promise!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Account Executive in Chicago, IL
    Current Employee - Account Executive in Chicago, IL

    I have been working at Groupon full-time (more than an year)

    Pros

    Good Benefits, opportunity to make 6 figures.

    Cons

    Major lack of leadership and direction. Management micro-manages. Unrealistic goals.

    Advice to ManagementAdvice

    Hit the reset button and start over! Especially when it comes to the current sales management team. Do a better job at retaining your top employees! Start with keeping them happy and motivated.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  8. 4 people found this helpful  

    Place is ran by children.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Account Executive in Chicago, IL
    Current Employee - Senior Account Executive in Chicago, IL

    I have been working at Groupon full-time (more than an year)

    Pros

    Great Team, Great Culture.

    Cons

    Everything else. Blind leading the blind. HR is a total joke. The company is ran by children.

    Advice to ManagementAdvice

    Fire them all and start all over again. Zero clear goal.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  9. 3 people found this helpful  

    Not An Ethical Company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative
    Current Employee - Customer Service Representative

    I have been working at Groupon full-time (more than an year)

    Pros

    Does what it takes to make a buck

    Cons

    They conduct business and train employees on tactics that are not ethical at all. I need to find a new job

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  10. 6 people found this helpful  

    BIGGEST MISTAKE OF YOUR CAREER!!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Breadcrumb Sales in New York, NY
    Former Employee - Breadcrumb Sales in New York, NY

    I worked at Groupon full-time (more than an year)

    Pros

    -NONE. Crazy but true.

    Cons

    Things change by the second, mainly because the 25 year old 'Head of Sales" does not have a clue about business or people. Your threatened on a daily basis regarding your leads that come in from the company website, have a bad day or week, they get turned off. If your at 100% of your goal at the end of the month you make 0...yes Zero. The plan is designed that you don't start making money until you exceed 100%, getting to 100% is almost impossible except for reps that have been there forever. Furthermore, the product is terrible. Breadcrumb Pos (PRO) is an app, its not a POS system. It offers restaurants no features and lacks ALL reliability and stability that you would want in a POS system. Its a cloud based system that runs on the internet, if the internet goes down the restaurant/bar is dead. Good system. The system also experiences outages at least 2 times per month which causes major losses for merchants.
    Do yourself a favor and stay away from Breadcrumb.

    Advice to ManagementAdvice

    How about repairing the product and not worry so much about how many emails we sent in a day.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  11. 5 people found this helpful  

    Run, Don't Walk

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Chicago, IL
    Current Employee - Anonymous Employee in Chicago, IL

    I have been working at Groupon full-time (more than an year)

    Pros

    1. A steady paycheck with ok benefits
    2. Incredible merchants

    Cons

    1. No matching 401(k)
    2. Lack of career progression
    3. No talent nurturing or management
    4. Lack of transparency
    5. High attrition rate
    6. Inexperienced managers who lack training
    7. Lack of recognition and appreciation
    8. Juvenile office environment
    9. Lack of innovation
    10. Unsustainable business model

    Advice to ManagementAdvice

    Meh. It's pointless.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

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