Guardian Protection Services

www.guardianprotection.com
Engaged Employer

Guardian Protection Services Reviews

Updated July 9, 2015
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Guardian Protection Services CEO Russell L. Cersosimo
Russell L. Cersosimo
3 Ratings

6 Employee Reviews

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  1. Not enough pay, mgnt lies

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Contractor - Anonymous Contractor
    Former Contractor - Anonymous Contractor

    I worked at Guardian Protection Services as a contractor (More than a year)

    Doesn't Recommend
    Negative Outlook
    Doesn't Recommend
    Negative Outlook

    Pros

    Great work environment only reason I stayed so long were fellow employees

    Cons

    Low pay, management lies about salary increases and bonuses


  2. Customer Service Representative, Call Center

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Beaver Falls, PA
    Former Employee - Customer Service Representative in Beaver Falls, PA

    I worked at Guardian Protection Services (Less than a year)

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Guardian has an enthusiastic training team and adequate training program. For the most part an enthusiastic workforce. Provides good wages and benefits.

    Cons

    Guardian watches every minute of the day you are with them and has a very strict performance quota. Even though they say it are flexible and will work with each individuals learning speed.

    Advice to Management

    Management should follow through with what they say and do a more efficient job of working with new employees to achieve their performance goals after training and not attempt to build a network of phone robots..


  3. A real disappointment!

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Life Safety Consultant in Philadelphia, PA
    Former Employee - Life Safety Consultant in Philadelphia, PA

    I worked at Guardian Protection Services full-time (More than a year)

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Medical benefits on first day of employment. Their monitoring center is first rate.

    Cons

    Management is very misleading about the amount of company leads available and the compensation plan which changes frequently. More disturbing is that certain employees are definitely favored and given more leads, and not because they are better closers! Guardian expects you to find most of your own business and yet they have no brand recognition in the market place. They are over-priced and they don't offer much in the range of security products, only G.E. wireless unless they are taking over an existing wired system. You receive training pay for the first six months which starts at $1500 monthly for the first two months, $1000 monthly for the third and fourth months and $500 monthly for the fifth and sixth month. Starting with month seven, you are on straight commission along with a monthly performance salary if you make your self-generated numbers. Even if you hit the lowest tier of four, the performance salary is so small for the following month; it is hardly worth the effort. It is a convoluted plan with so many variables. Management will micromanage your time and yet there is no base salary. It is a high stress environment with the bullying, harassment and insults about performance and sales numbers. To add insult to injury, receiving your pay check is upsetting enough. The bottom line is very little compensation for the amount of prospecting, cold-calling and running all over for the few company leads that you do receive. You will get a lead that is over an hour away instead of one that is only 20 or 30 minutes from your home because they over-hire in certain areas of the three state territory of PA, DE and N.J. Anyone who is a good prospector with a large network of people will not work here because the incentive pay is so minimal.

    Advice to Management

    Invest more in your employees with a better compensation plan. Give them reasons to want to stay. Be realistic about the market place that you are in - each one has different dynamics. You can't compare Pittsburgh with Orlando or any other area. With so much competition than five years ago including the DIY companies, Xfinity, ATT, ADT dealers as well as ADT corporate and so many others that Guardian is not remaining competitive. Guardian has now fallen to number 10 and will continue to fall in the ratings because you are failing to address the internal problems that exist.


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  5. Helpful (1)

    Unprofessional.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Warrendale, PA
    Former Employee - Customer Service Representative in Warrendale, PA

    I worked at Guardian Protection Services full-time (More than a year)

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    Pros

    The amount of overtime, if you're so inclined.

    Cons

    The general workload and the lack of clear procedure.

    Advice to Management

    Clean up your processes and make things more transparent.


  6. Helpful (2)

    Nightmare

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - IT Department in Warrendale, PA
    Former Employee - IT Department in Warrendale, PA

    I worked at Guardian Protection Services

    Doesn't Recommend
    Disapproves of CEO
    Doesn't Recommend
    Disapproves of CEO

    Pros

    Company had a good reputation

    Cons

    IT Department was run like an SS prison camp. Upper managers were very aloof. People were fired on the spot. Others were trying to get out before they got fired. Very high pressure.

    Advice to Management

    It pays to respect IT staff or they will just leave.


  7. Ew

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Commercial Security Consultant in Philadelphia, PA
    Current Employee - Commercial Security Consultant in Philadelphia, PA

    I have been working at Guardian Protection Services

    Doesn't Recommend
    Disapproves of CEO
    Doesn't Recommend
    Disapproves of CEO

    Pros

    Freedom, no micromanaging, very little office time

    Cons

    Rididiculous expectations for very little compensation.

    Advice to Management

    GET REALISTIC.



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