Guitar Center
2.6 of 5 270 reviews
www.guitarcenter.com Westlake Village, CA 5000+ Employees

Guitar Center Reviews

Updated Apr 10, 2014
All Employees Current Employees Only

2.6 270 reviews

                             

67% Approve of the CEO

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Mike Pratt

(52 ratings)

33% of employees recommend this company to a friend
55 Employee Reviews Back to all reviews
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Used to be an awesome place to work.... But these days, unless you enjoy being dirt poor and overworked, forget it.

Sales Associate, Assistant Manager (Former Employee)
San Francisco, CA

I worked at Guitar Center full-time for more than 5 years

ProsThe discount and the people you work with.

ConsCommission structure now is a total joke. They demand exponential sales out of you, which will more than likely lead you to minimum wage paychecks. This happened since it was bought out by a company called Bain Capital, which was founded by Mitt Romney. Back when the buyout happened, I went from making on average of $40k a year, which dropped to $15k overnight.

Advice to Senior ManagementValue your employees, as they are the ones who get all you greedy CEO's paid and starve for it.

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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Assistant Manager

Assistant Manager (Former Employee)
Houston, TX

I worked at Guitar Center full-time for more than 3 years

ProsYou will be around gear all the time

ConsThe expect way more than they pay you for. Promotions come with more responsibility and no pay raise and management is some of the worse organized I have ever seen from any company. There is no way for you to make enough to make a living off of so if you live with your parents with no bills than it's fine but if not, this is not the place to work.

Advice to Senior ManagementOnly promote people that know how to manage people, you should bring people in from other companies. Only promoting from within is not working at the retail level.

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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Extremely disappointed in the culture of disrespect and sexual harassment, and paycheck irregularities.

Anonymous Employee (Former Employee)
New Orleans, LA

I worked at Guitar Center part-time

ProsSounds fun, until you get yelled and screamed at by middle management daily.

ConsIrregularities in paycheck accuracy. Many times had to contact dept. manager to correct errors in paycheck; almost every time!
Managers are commonly very cavalier, neglectful, and inappropriate with handling sensitive customer information (personal and billing info !). Sexual harassment is also apparently rampant; I know of 2 employees that resigned due to sexual harassment.

Advice to Senior ManagementDo not promote unqualified people into management positions. Provide comprehensive training and utilize performance reviews to guage how well they handle the position. From what I have observed they are willing to keep someone in a position that performs sub-par and will not promote those that take initiative and/or volunteer for additional responsibilities. Meanwhile, customers are leaving for good and not coming back... for very valid reasons!

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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Sales and Operations rep.

Anonymous Employee (Former Employee)

I worked at Guitar Center full-time for more than a year

ProsGreat co-workers
Great discounts
Fun Atmosphere
get to see all of the newest gear
casual dress code and semi laid back attitude

ConsCriminally low pay
Incompetent and lazy senior management
Very poor communication from corporate HQ
Favoritism and cronyism is out of hand

– I'm not optimistic about the outlook for this company

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Company in serious debt brain capital raping and pillaging.

Sales Associate (Current Employee)
East Brunswick, NJ

I have been working at Guitar Center part-time for more than a year

ProsGreat coworkers and friendly clientele

Cons10.50 an hour unless you somehow miraculously surpass 10k in profit dollars I'm sales per month, then you can make a tiny bonus. Clean toilets, merchandise the store, and force " pro coverage" accidental damage plans down customers throats. You will be ordered around by assistant managers who stand around drinking coffee and don't lift a finger while you merchandise and clean.

Advice to Senior ManagementReduce levels of middle management and empower performing salespeople to have more leadership. Pay for performance.

Yes, I would recommend this company to a friend – I'm not optimistic about the outlook for this company

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GC Corporate is not long term..

Finance Department (Former Employee)
Westlake Village, Los Angeles, CA

I worked at Guitar Center full-time for more than 8 years

ProsLearn how NOT to act as a VP, manager, or exec

Cons1. Corporate HQ has too many managers, directors, vp's, execs and not enough employees to do all the work that is expected. The gap between management and staff level is too big. No wonder they are going broke.
2. New CFO, Tim, never implemented any changes to fix or help with the constant turnover in the Finance Dept. Tim never bothered introducing himself to the accounting/finance team or thanking them personally. His team works 12-14 hour days. The department is in need of changes. Salaries are 10-15%% under market for LA county.
3. HR VP, Gina, too busy blowing Mike P, does not give a sh*t about the turnover either. Hired all her inadequate buddies and paid them $100k plus salaries. Major compliance issues in the HR and payroll dept. (And YES they are dating). Soooo, classy.
4. Company operates in the red every month, but management has not made any sacrifces or adjustments. Execs get a $100k BMW lease, BIG bonuses at the end of the year, expense accounts... etc... the staff level people might get a 1% raise. BUT, your health insurance will go up that year too. So, you are basically making less every year that you work there.
5. Company is totally delusional. Not employee friendly. They do not promote within. The people that have survived at corporate are scared out of their minds to do anything better.
6. Company is not diverse, mostly white men.

Advice to Senior ManagementGet your head out of your a$$

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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Poor pay and even worse management.

Department Manager (Former Employee)
Hollywood, CA

I worked at Guitar Center full-time for more than a year

ProsGreat for employee discounts on gear. Also get to meet some really cool musicians. Guaranteed job if you are a musician who does a lot of touring because GC offers "gig leave".

ConsPoor management, never on the same page, no real new hire training program, poor pay, no one is treated with respect and equality. Currently there is no room to grow with the company. Current employees get promised room for growth but in most cases this is rarely seen through.

Advice to Senior ManagementNeed better communication and organization between ALL employees. Sales associates get confused and flustered because of the lack of training from higher management. Problems only get met with quick fixes rather than solutions which in the long run cause bigger headaches and even bigger problems. As an employee I never felt appreciated for my hard-work and dedication to improving my department or even leading an efficient team.

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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Just a job!

Anonymous Employee (Current Employee)

I have been working at Guitar Center

ProsCan work on your own stuff.

ConsNot much to do to keep you busy. Managers don't recognize the talent they have around them.

Advice to Senior ManagementTake some Management classes. Learn how to deal with different personalities.

No, I would not recommend this company to a friend

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Bad pay; awful middle management; clueless leaders

Anonymous Employee (Former Employee)

I worked at Guitar Center full-time for more than 3 years

Prosdiscount on gear. if your a musician its a great environment.

Consworked there for 3 years, I had great reviews for my performance and was never given a raise higher than .33 cents. My pay was no where near market value. Yet the company hired on several under qualified employees in similar roles for 60k a year while I was scraping by on less than 30k because the "budget"did not allow for raise.
Customer service department is a joke. Unless you are a salaried employee or in a department of value (operations, buyers, etc.)

Advice to Senior Managementtreat your employees better! no wonder they tried to create a union can't live off minimum wage and awful benefits. be more transparent with your employees and improve company culture

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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Volunteer work at a day camp

Sales Associate (Current Employee)

I have been working at Guitar Center full-time for less than a year

ProsFriendly co workers struggling together

Constheir pay structure is criminal. Although they are as clear as possible in their explanation of how it works, most sales associates cannot decipher the convoluted formula and get fed up by the time a second pay check comes. You are paid about 5% of gross sales so a top performer selling 30k a month which is extremely difficult will make about $450 a week. Although you only get paid based on sales, as there is no base pay, you have "tasks" which include merchandising, cleaning, stocking etc. You are pressured to sell a disguised warranty called Pro Coverage and hit certain quotas. Its a corporate hell disguised as a place where "we help people make music". The managers are pompous disillusioned musicians.

Advice to Senior Managementnone.

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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