Guitar Center

  www.guitarcenter.com
  www.guitarcenter.com

Guitar Center Reviews

Updated October 29, 2014
Updated October 29, 2014
360 Reviews
2.9
360 Reviews
Rating Trends

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Guitar Center CEO Darrell Webb
Darrell Webb
5 Ratings

Review Highlights

Pros
  • Great discounts on gear, awesome connections to be made, and a new focus on the employee (in 33 reviews)

  • Above all, the employee discount; especially when you can start getting things off of GAIN (in 41 reviews)


Cons
  • It's minimum wage DRAWED against your commission(Fading) (in 29 reviews)

  • Very high turnover rate for salesmen and constant micro-managing by upper management (in 13 reviews)

More Highlights

66 Employee Reviews Back to all reviews

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  1. 1 person found this helpful  

    Minimum wage, maximum BS.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous
    Former Employee - Anonymous

    I worked at Guitar Center full-time (more than an year)

    Pros

    Absolutely no reason to work there.

    Cons

    $10.50 an hour. A full time employee must sell enough to generate $9000 in gross profit per month to earn this wage. If you don't, you will be terminated. Having just instituted a new "nobody walks, sell at any price" policy, profits are getting slashed and few are keeling their jobs. Also everyday discounting of up to 15% off is killing margins. Obviously the new owners want to cash out fast rather than ride the long and impossible road back to profitability. GC wants to increase its business 50%, by 2020.that means 10% increase year over year for the next 5 years.... Good luck! Vam you say chapter 11?

    Advice to ManagementAdvice

    None

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  2. 1 person found this helpful  

    The management of this company did not care about their store managers.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - General Manager in Brownsville, TX
    Former Employee - General Manager in Brownsville, TX

    I worked at Guitar Center full-time (more than 8 years)

    Pros

    able to inspire many to success

    Cons

    The management were heartless individuals.

    Advice to ManagementAdvice

    You really hurt people. I'm sure you don't care.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  3. 1 person found this helpful  

    HR is unprofessional. Hostile work environment.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Assistant Manager
    Former Employee - Assistant Manager

    I worked at Guitar Center full-time (more than 3 years)

    Pros

    Discounts on gear.
    Great customer loyalty to salesmen.
    Great inventory.

    Cons

    Hostile work environment.
    Not professional.
    HR doesn't follow up.
    Can't trust management.

    Advice to ManagementAdvice

    Keep your employees based on sales skill.
    Allow you employees opportunities to advance in management.
    Provide better training in management.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
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  5. 4 people found this helpful  

    Sexist company, boys club. Lack of direction from upper management.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Marketing in Los Angeles, CA
    Current Employee - Marketing in Los Angeles, CA

    I have been working at Guitar Center full-time (more than an year)

    Pros

    Company discounts on music equipment.

    Cons

    Poor leadership at the top which creates an overall atmosphere which lacks unity. No focus or direction long term. Lack of awareness at the top levels of the overall Management weakness. Very inconsistent levels of management practice at all levels. Some good managers and others behavior off the charts in terms of lack of ethical behavior, abuse. Because there isn't an environment that supports growth and development one mistake can get you thrown under the bus. The focus is not on developing talent. It's on holding on to your turf. Promotions, company values, pay is very low for the amount of work entailed, pretty sexist, men are hired for all the best jobs even if they are not fit for them.

    Advice to ManagementAdvice

    Upper management doesn’t really listen and it seems they just like to hear themselves talk and take credit for someone else's work. Some people are intense and like to micromanage. Stop hiring lazy dispassionate/mediocre managers who take advantage of their title and work hardly any hours yet get salaried. Quality vs. quantity comes to mind. Happy employees equals better better business. Don't support bad managers. Get input from the lower ranks of the organization and evaluate were there are opportunities for changes.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  6. 1 person found this helpful  

    Horrible Management

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Corporate Role
    Former Employee - Corporate Role

    I worked at Guitar Center full-time

    Pros

    people I worked with were nice

    Cons

    the company has the worst possible management anyone could have, across the board

    Advice to ManagementAdvice

    a detailed clean-up is required in the management

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  7. 1 person found this helpful  

    Customer Service Rep

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Guitar Center

    Pros

    Awesome discounts. Got off work for gigs

    Cons

    Everything else. Pay, benefits, clarity on commissions, work hours, store manager

    Advice to ManagementAdvice

    Pay your employees better and attempt to make an effort to get a decent health coverage

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  8. 1 person found this helpful  

    Unless you're 18 for the love of all things good do not work here

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Associate in Chicago, IL
    Current Employee - Sales Associate in Chicago, IL

    I have been working at Guitar Center full-time (more than 5 years)

    Pros

    Like most of the reviews on this site the discount is good. You really aren't getting gear at cost because the real cost is averaged out across the country. I really enjoyed my coworkers.

    Cons

    The list of cons
    1. Pay does not = cost of living in my city. If you work here you will be poor
    2. No chances for moving up
    3. There is a lot of politics involved (at least my location)
    4. Things are never good enough even when the work you did was stellar
    5. Micro management. There are managers (regional and local) that should have never been promoted as such
    6. They run the mom and pop shops out of business. Buy from a local mom and pop shop! (GC's old moto was Total World Domination.)

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  9.  

    Unprofessional

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Guitar Center

    Pros

    Good attention, very friendly environment

    Cons

    I don't recommend to buy audio equipment here. And without guarantee you lose everything within your first 30 days. Customer service doesn't help at all. What the store has to say means more than the customer. We had no say.

  10. 1 person found this helpful  

    Great coworkers. Terrible company.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Assistant Manager in Saint Paul, MN
    Former Employee - Assistant Manager in Saint Paul, MN

    I worked at Guitar Center full-time (more than an year)

    Pros

    Discounts on gear. Generally great coworkers with similar interests. Decent amount of training on gear, though it's largely dependent on self-motivation.

    Cons

    Pay structure is terrible. It's like working at a used car lot from the 80's. Because of this, it leads to a daily decision: do I sell whatever makes me the most money, or what the customer needs? Management generally encouraged us to do the former. And if we didn't, we struggled to pay the bills.

    It's LOUD. On purpose. To create "vibe." I still shudder when I walk into a store with loud music. Gives me a gross feeling in the gut of my stomach, remembering my days at GC.

    I worked for GC for 2.5 years at locations in 2 states, and both stores were similar. NICE guys in management, but the overall consensus among employees was that we worked for a company that didn't care about us.

    My years at GC did give me a few good things. Some pretty good gear. Some friends I wouldn't have made otherwise. And the motivation I needed to return to grad school and finish my masters.

    Advice to ManagementAdvice

    Pay your employees a decent, non-commission hourly wage. Study Apple Retail (went from GC to Apple for 4 years while saving for school). No one at Apple is paid on commission, and they still sell a lot of stuff. GC MANAGEMENT, your products excite people. They sell themselves. (Like Apple.) Pull the pressure off the employees, which in turn pulls the pressure off the customer, which means you will sell more stuff. I know you guys do test market stuff all the time. Try it. If I was making $15/hr selling pro audio gear (without having to fret over my paycheck), I would have stayed there much longer, and I suspect many more folks would be the same.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  11. 1 person found this helpful  

    Worse Every Year

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales & Training Manager in Southington, CT
    Former Employee - Sales & Training Manager in Southington, CT

    I worked at Guitar Center full-time (more than 5 years)

    Pros

    Helping the sales team develop personally and professionally was the most rewarding part of the job. The customers here are a quirky bunch that definitely make every day fun and interesting. The discount's great too, but you'll never make enough to get much out of it.

    Cons

    Despite my performance, I made less money with each 'advancement' and some of the people I trained and supervised made more than I did. Sexism is rampant in senior management - females have plenty of opportunity here if their morals are flexible enough. The company's recent 'changes' are a bunch of double-speak used to fight unions popping up in their stores. Employees are still regarded as expendable commodities because there's no shortage of desperate musicians. Senior management takes zero responsibility for their failures and were the most out-of-touch lot I've ever worked with.

    The company is widely referred to as the 'Walmart of music', but I can say from experience Walmart treats their employees with more respect.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

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