H E B
3.8 of 5 445 reviews
www.heb.com San Antonio, TX 5000+ Employees

H E B Reviews

Updated Jun 24, 2014
All Employees Current Employees Only

3.8 445 reviews

                             

95% Approve of the CEO

H E B Chairman and CEO Charles C. Butt

Charles C. Butt

(313 ratings)

82% of employees recommend this company to a friend
19 Employee Reviews Back to all reviews
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    My HEB experience

    Gas Kiosk Attendant, Cashier, Day Maint, (Current Employee)
    San Antonio, TX

    ProsClose to home, Great employee discount program, Clean store, Friendly people, good return policy, the training practices are adequate and comprehensive.

    ConsPoor scheduling, Poor Management practices, low pay, unaffordable insurance, Way to much micro Managing, Quite often only have six hours in between shifts, Management plays favorites, Management is strictly do as I say not as I do, Over hiring of employee's so there are just not enough hours to go around.

    Advice to Senior ManagementDon't hire so many people that you loose good people from lack of hours,Make sure employee's have have at least 8 hours in between shift's so that they can actually sleep in between them Keep a closer eye on store management especially those in out lying stores and hold them accountable, But most of all Stress to Store Management to lead by example, (IE. don't walk by a mess and not be involved in cleaning it up more than to just tell somebody else to do it, When depts get busy be the first one to offer help, Make an effort to actually work with your employee's and learn what is actually expected of them) Remember when scheduling that employee's are human don't bounce them around like ping pong balls. This company has the potential to be great but it is beginning to go the way of most retail chains and as it get's bigger it seems to care less and less about it's employees.

    No, I would not recommend this company to a friend

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    not very employee friendly or flexible

    Cashier (Former Employee)
    Austin, TX

    Prosbuys local products and that helps economy

    Consdoesnt think of employees familys

    No, I would not recommend this company to a friend

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    Shitty company.

    Customer Service (Current Employee)
    San Marcos, TX

    ProsAs far as flexibility goes they work with you. Decent pay for starting out.

    ConsShitty management that does not care about you. You are nothing but a number to them.

    Advice to Senior ManagementSan Marcos management is trash.

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    Be sure to understand the culture before taking the job

    Anonymous Employee (Former Employee)

    ProsBenefits, Location, Parking, HEB Perks, ?

    ConsUnusual IT culture where the director and CIO are into the details of the projects. Everything is tracked causing it to be beuracratic and cumbersome. Red tape is deep and getting deeper. Say they are open to change but at the same time criticize when you suggest it. People back stab each other at the first sign to get ahead.

    Advice to Senior ManagementEmpower your people and give them the tools they need to get the job done and let them do it. Don't overwhelm them with red tape. You don't have to know 100% of what is going on...thats why you have leaders.

    No, I would not recommend this company to a friend – I'm optimistic about the outlook for this company

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    Horrible Employee Treatment

    HEB Cashier (Former Employee)
    Cedar Park, TX

    ProsEmployee coupons, free turkey for Thanksgiving, meal deals

    ConsManagers do not treat employees with respect; poor pay with limited raises and opportunities for advancement.

    Advice to Senior ManagementManagers should be chosen based on experience and good employee relations/people skills.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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    The HR department promotes a hostile work environment for all department management and seeks to contaminate and disrupt

    Anonymous Employee (Former Employee)
    Fairfield, TX

    ProsI highly recommend avoidance of this career opportunity

    ConsDuring my employment within this company I was subject to suffer the HR departments promotion of petty and disruptive meetings. They allowed new staff and lack luster performers to carry forth a meeting that promotes a hostile and negative work environment. Staff at this meeting were encouraged by HR to describe their hatred and disdain for our current manager. They dissolved any resemblance of a team environment and enforced the idea that Managers should fear training and building staff to their full potential. If you are searching for employment within this company as a department manager I highly encourage you to stay away. The store management act volitiley searching to severely punish any resemblance of "failure" in department management. If an associate "fails" in their eyes they will remove all department management from their alotted break and berate them in front of customers, peers, and associates for minor department inadaquacies and easily resolved issues. I feel that every customer deserves a great shopping experience. And that staff deserve a great and uplifting training experience to provide their customers with the best and most positive service possible. But the store management, and HR department will disrupt your ability to train, build and guide. If you are, at all, capable of removing yourself from candidacy of a management position within this company, please do. You will only live in a more uplifting and positive environment

    Advice to Senior ManagementIf at all possible reevaluate your HR policies and procedures. Make sure that your HR staff is adequately trained in handling disgruntled or argumentative staff, and please evaluate performance more carefully before your involvement becomes a hostile and negative experience. The staff within a department are not professional performance evaluators. Most of the staff that is employed are people without specialization or degree. Hr should be able to evaluate a situation by reviewing key performance indicators of a business and its operations. They should be trained in every aspect of the business so they can handle and be expected to handle things in an encouraging and professional way. Store management should be trained in EVERY aspect of store performance, hr evaluations, and be a role model of store performance. Allowing bullying, hostility and negativity within store management only enforces a high turn over rate of staff. Store Managers need to remember every single aspect has the capability to be fixed and remedied in a positive and encouraging way. They are the teachers and educators of your business. They are what promotes you as a great store to work for. Allowing staff that do not lead positively is severely disruptive to staff and customer experience. Every business has its opportunity for building a better future, HEB seeks to be a leader in how they treat their employees, its what the owner has striven for over the past several decades. Its difficult to see a stores HR department and management being improperly trained, or deliberately ignoring practices and procedures that the owner and builder has worked so hard to achieve and press upon.

    No, I would not recommend this company to a friend

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    More than meets the eye

    HEB Cashier (Former Employee)
    Hondo, TX

    ProsInsurance package for employees and family is fairly good, 401k package is also good for employees. Work hours are decent.

    ConsLimited promotions at store level, overextend to please with no gratitude from management, not so much customer service but rather management service.

    Advice to Senior ManagementRotate management including unit and store management with other stores. Fresher and nicer management needed.

    No, I would not recommend this company to a friend

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    soul sucking job

    Shelf Edge Specialist (Former Employee)
    San Antonio, TX

    Prospaid weekly. I can't think of any other.

    Consmicro-management, abusive management, erratic schedules, almost impossible to get full time. Too many chiefs and not enough indians. Reporting unethical behavior of an abusive manager is a joke as it's not taken as seriously as it should, based on what I witnessed.

    Advice to Senior ManagementRevamp the management structure of your entire company. You need to institute a better way to deal with employee complaints in regards to abusive managers.

    No, I would not recommend this company to a friend

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    If you are thinking about coming here think again.

    Order Selector (Current Employee)
    Houston, TX

    ProsThey tell you how good the company is and what they stand for and how much they care about you.

    ConsIt's a struggle to get forty hours a week , sometimes you could get two to three hours early. Then at the end of the week you are left with 36 hours or less. They say its full time but more like part time . You can come in on your off day if they let you work. Which that might be only two hours. Or you can go to another department but they use who they want and won't let you work. Bottom line is that you can not make money like they claim and you can't get overtime when you need it . You only make $400.00 a week . If that's enough for you then come on but it's not for me I wish I would had never left my old job for this crap.

    Advice to Senior ManagementStop being greedy when will you give to the needy !!!!

    No, I would not recommend this company to a friend

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    Completely unprofessional, lack of understanding of onboarding a new ee, and completely unprofessional behavior.

    Senior Project Manager (Former Employee)
    San Antonio, TX

    ProsMost of the people that work there very nice hard-working individuals. The overall work environment was very positive.

    ConsIt took IT over three weeks to get me the system access that I needed to do my job. The director of my department frequently engaged in screaming matches with his employees. I would be given direction to do something a certain way, But it would turn out that the directors vision was not what he explained to me to do. The only direction I was given was that I needed to learn the process so that we could follow the project management process. When trying to do so, I was met with Significant resistance from those involved.

    Advice to Senior ManagementGet a better on boarding process so that your contractor/partners don't have to wait three weeks before they can start working. They are out how to get someone NID without having to wait almost 3 weeks to obtain one. And, above all, screaming at employees is 100% unprofessional and should not be tolerated in any form or fashion. I was appalled that this is behavior that I was told frequently occurred.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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Glassdoor is your free inside look at H E B reviews and ratings — including employee satisfaction and approval rating for H E B CEO Charles C. Butt. All 19 reviews posted anonymously by H E B employees.