H E B

  www.heb.com
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H E B Reviews

Updated July 14, 2014
Updated July 14, 2014
494 Reviews

4.0
494 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
H E B Chairman and CEO Charles C. Butt
Charles C. Butt
353 Ratings

Review Highlights

Pros
  • Flexible schedule, managers are generally nice, great work environment (in 42 reviews)

  • Great benefits and excellent opportunity to advance for those who want it (in 32 reviews)


Cons
  • as with all retail jobs, there is poor work-life balance, chaotic scheduling (in 16 reviews)

  • Can become full-time as positions open up, or as department budget constraints allow (in 18 reviews)

More Highlights

20 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1.  

    Team Leader

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Team Leader
    Former Employee - Team Leader

    Pros

    Four day work week start or end on Wednesday.

    Cons

    Shift Work that takes the employee away from their families.

    Advice to ManagementAdvice

    Close Sundays so employees can be with their families.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  2.  

    My HEB experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Gas Kiosk Attendant, Cashier, Day Maint,  in  San Antonio, TX
    Current Employee - Gas Kiosk Attendant, Cashier, Day Maint, in San Antonio, TX

    Pros

    Close to home, Great employee discount program, Clean store, Friendly people, good return policy, the training practices are adequate and comprehensive.

    Cons

    Poor scheduling, Poor Management practices, low pay, unaffordable insurance, Way to much micro Managing, Quite often only have six hours in between shifts, Management plays favorites, Management is strictly do as I say not as I do, Over hiring of employee's so there are just not enough hours to go around.

    Advice to ManagementAdvice

    Don't hire so many people that you loose good people from lack of hours,Make sure employee's have have at least 8 hours in between shift's so that they can actually sleep in between them Keep a closer eye on store management especially those in out lying stores and hold them accountable, But most of all Stress to Store Management to lead by example, (IE. don't walk by a mess and not be involved in cleaning it up more than to just tell somebody else to do it, When depts get busy be the first one to offer help, Make an effort to actually work with your employee's and learn what is actually expected of them) Remember when scheduling that employee's are human don't bounce them around like ping pong balls. This company has the potential to be great but it is beginning to go the way of most retail chains and as it get's bigger it seems to care less and less about it's employees.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  3.  

    not very employee friendly or flexible

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Cashier  in  Austin, TX
    Former Employee - Cashier in Austin, TX

    Pros

    buys local products and that helps economy

    Cons

    doesnt think of employees familys

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
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  5.  

    Shitty company.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service  in  San Marcos, TX
    Current Employee - Customer Service in San Marcos, TX

    Pros

    As far as flexibility goes they work with you. Decent pay for starting out.

    Cons

    Shitty management that does not care about you. You are nothing but a number to them.

    Advice to ManagementAdvice

    San Marcos management is trash.

    No opinion of CEO
  6.  

    Be sure to understand the culture before taking the job

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    Benefits, Location, Parking, HEB Perks, ?

    Cons

    Unusual IT culture where the director and CIO are into the details of the projects. Everything is tracked causing it to be beuracratic and cumbersome. Red tape is deep and getting deeper. Say they are open to change but at the same time criticize when you suggest it. People back stab each other at the first sign to get ahead.

    Advice to ManagementAdvice

    Empower your people and give them the tools they need to get the job done and let them do it. Don't overwhelm them with red tape. You don't have to know 100% of what is going on...thats why you have leaders.

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
  7.  

    Horrible Employee Treatment

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - HEB Cashier  in  Cedar Park, TX
    Former Employee - HEB Cashier in Cedar Park, TX

    Pros

    Employee coupons, free turkey for Thanksgiving, meal deals

    Cons

    Managers do not treat employees with respect; poor pay with limited raises and opportunities for advancement.

    Advice to ManagementAdvice

    Managers should be chosen based on experience and good employee relations/people skills.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  8.  

    The HR department promotes a hostile work environment for all department management and seeks to contaminate and disrupt

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee  in  Fairfield, TX
    Former Employee - Anonymous Employee in Fairfield, TX

    Pros

    I highly recommend avoidance of this career opportunity

    Cons

    During my employment within this company I was subject to suffer the HR departments promotion of petty and disruptive meetings. They allowed new staff and lack luster performers to carry forth a meeting that promotes a hostile and negative work environment. Staff at this meeting were encouraged by HR to describe their hatred and disdain for our current manager. They dissolved any resemblance of a team environment and enforced the idea that Managers should fear training and building staff to their full potential. If you are searching for employment within this company as a department manager I highly encourage you to stay away. The store management act volitiley searching to severely punish any resemblance of "failure" in department management. If an associate "fails" in their eyes they will remove all department management from their alotted break and berate them in front of customers, peers, and associates for minor department inadaquacies and easily resolved issues. I feel that every customer deserves a great shopping experience. And that staff deserve a great and uplifting training experience to provide their customers with the best and most positive service possible. But the store management, and HR department will disrupt your ability to train, build and guide. If you are, at all, capable of removing yourself from candidacy of a management position within this company, please do. You will only live in a more uplifting and positive environment

    Advice to ManagementAdvice

    If at all possible reevaluate your HR policies and procedures. Make sure that your HR staff is adequately trained in handling disgruntled or argumentative staff, and please evaluate performance more carefully before your involvement becomes a hostile and negative experience. The staff within a department are not professional performance evaluators. Most of the staff that is employed are people without specialization or degree. Hr should be able to evaluate a situation by reviewing key performance indicators of a business and its operations. They should be trained in every aspect of the business so they can handle and be expected to handle things in an encouraging and professional way. Store management should be trained in EVERY aspect of store performance, hr evaluations, and be a role model of store performance. Allowing bullying, hostility and negativity within store management only enforces a high turn over rate of staff. Store Managers need to remember every single aspect has the capability to be fixed and remedied in a positive and encouraging way. They are the teachers and educators of your business. They are what promotes you as a great store to work for. Allowing staff that do not lead positively is severely disruptive to staff and customer experience. Every business has its opportunity for building a better future, HEB seeks to be a leader in how they treat their employees, its what the owner has striven for over the past several decades. Its difficult to see a stores HR department and management being improperly trained, or deliberately ignoring practices and procedures that the owner and builder has worked so hard to achieve and press upon.

    Doesn't Recommend
    Approves of CEO
  9.  

    More than meets the eye

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - HEB Cashier  in  Hondo, TX
    Former Employee - HEB Cashier in Hondo, TX

    Pros

    Insurance package for employees and family is fairly good, 401k package is also good for employees. Work hours are decent.

    Cons

    Limited promotions at store level, overextend to please with no gratitude from management, not so much customer service but rather management service.

    Advice to ManagementAdvice

    Rotate management including unit and store management with other stores. Fresher and nicer management needed.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  10.  

    soul sucking job

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Shelf Edge Specialist  in  San Antonio, TX
    Former Employee - Shelf Edge Specialist in San Antonio, TX

    Pros

    paid weekly. I can't think of any other.

    Cons

    micro-management, abusive management, erratic schedules, almost impossible to get full time. Too many chiefs and not enough indians. Reporting unethical behavior of an abusive manager is a joke as it's not taken as seriously as it should, based on what I witnessed.

    Advice to ManagementAdvice

    Revamp the management structure of your entire company. You need to institute a better way to deal with employee complaints in regards to abusive managers.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  11.  

    If you are thinking about coming here think again.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Order Selector  in  Houston, TX
    Current Employee - Order Selector in Houston, TX

    Pros

    They tell you how good the company is and what they stand for and how much they care about you.

    Cons

    It's a struggle to get forty hours a week , sometimes you could get two to three hours early. Then at the end of the week you are left with 36 hours or less. They say its full time but more like part time . You can come in on your off day if they let you work. Which that might be only two hours. Or you can go to another department but they use who they want and won't let you work. Bottom line is that you can not make money like they claim and you can't get overtime when you need it . You only make $400.00 a week . If that's enough for you then come on but it's not for me I wish I would had never left my old job for this crap.

    Advice to ManagementAdvice

    Stop being greedy when will you give to the needy !!!!

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

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