H E B

  www.heb.com
  www.heb.com

H E B Reviews

Updated December 9, 2014
Updated December 9, 2014
605 Reviews
4.1
605 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
H E B Chairman and CEO Charles C. Butt
Charles C. Butt
422 Ratings

Review Highlights

Pros
  • Flexible schedule; department heads work with your school schedule (in 56 reviews)

  • Great benefits and excellent opportunity to advance for those who want it (in 36 reviews)


Cons
  • Random schedules make it hard to have a work life balance (in 19 reviews)

  • I was hired as a part time employee but always get full time hours (in 22 reviews)

More Highlights

41 Employee Reviews Back to all reviews

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  1.  

    HEB Plus!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - HEB Cashier
    Current Employee - HEB Cashier

    I have been working at H E B

    Pros

    Flexible ( Depends on your department manager)
    Always hiring!
    Cross-Training ( Training in other departments, to eventually transfer to)

    Cons

    Customers ( You're usually overwhelmed with the amount of customers)
    Pay. I say this alot with entry level jobs, but HEB has grown to become a huge competitor in the grocer business. In other words they should raise the pay across the board for store employees, yes even the little guys need money.
    Dept. Managers ( You never really know if they even care about your problems, they usually go to the back office and "work")

    Advice to ManagementAdvice

    Increase benefits (Pay, flexibility, work load)
    Have enough people working, being a grocery store it can get pretty busy.

    Recommends
    Neutral Outlook
    Approves of CEO
  2. 1 person found this helpful  

    As an order selector, you are an expendable robot with a number.

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at H E B

    Pros

    Good pay and you gain a lot of respect and good friendships from your coworkers if you work hard and still look out for everybody else.

    Cons

    Very physically demanding. Came home every night/morning with bruises and sore all over. From day one, you're an expendable mostly self-learning robot labeled with a number. You're either lucky or have a lot of writeups if the team leaders learn even your last name. "Training" lasts 8 weeks but I learned most of it on my own as I MAYBE had a trainer with me 4 times in those 8 weeks. Ridiculous schedules, sometimes working 8 nights with only one day off in between. No family time because of the odd schedule. Always sleeping or working when my wife was home. And I worked every weekend since I started in March til I found a different job in November. Doctor put me on Prozac because I became severely depressed. Had to get to work sometimes an hour early early to get good working equipment. Some days I was put on meat orders 8-10 times in a row, picking a total of 25,000-30,000 lbs of meat in one night.

    Advice to ManagementAdvice

    Invest in some good working equipment or atleast maintain what you have. We are in fact humans and not robots. - Take a good look at your schedules and how they may affect home life, not just at how they affect the company. And change your system so that heavy meat orders don't stack up on one selector.

  3. 2 people found this helpful  

    Company is going down because they cutting lots of hours yet have so many managers and corporate.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Department Lead
    Current Employee - Department Lead

    I have been working at H E B full-time (more than 5 years)

    Pros

    The pay is okayish. They give a lot of free products to try.

    Cons

    -Too many managers and corporate jobs, yet the hours keep shrinking. They tell us the more we sale the more hours, but where are they? They have a program that takes away hours from the important laborers that deal directly with the customers yet I have 4 managers and there are tons of corporate people paid to come and criticize things they don't like about the store.
    -No one from DRO's, to Buyers, to Leaders, to Managers are on the same page. They are all rolling out programs and dont realize we have like a hundred from everyone else going on. During our store walks our DRO has us do things against the programs rolled out. He is grocery biased against the GM Drug side.
    -CID is taking away hours to make us do more as one person for what though? I though our slogan was "because people matter."
    The job has become extremely stressful because there is too much pressure on the full timers since the part timers are getting cut. There's alot of unrealistic expectations and programs to keep up with. IMI, ORT, WGO, MSI, MSL, Ads, Etc.....and thats for a regular non manager.

    Advice to ManagementAdvice

    Stop cutting hours and put it back into the stores. Instead cut your high society corporate jobs before this company gets like Wal-Mart. I've lost so many good coworkers because the opportunity for advancement is so politicized or the stress from being overworked to a breaking point and the company did nothing to keep them. Get your act together and show us laborers that people really do matter to you. Forget the perks and give us back our hours. How can I give good customer service if I'm watching every single second of my time planned out.
    Very sad because the company is getting money hungry even though its so profitable.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
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  5.  

    Okay first job

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Associate
    Current Employee - Customer Service Associate

    I have been working at H E B part-time (more than an year)

    Pros

    friendly people
    somewhat understanding employers
    Training is very short, you learn as you go
    Company values costumers, above anything and everything.
    you can transfer to a different department after 3 months

    Cons

    You're outside most of the time for hours on end, hours are not stable, you don't get a raise as a C.S.A, it is very difficult to become a cashier even if you're doing your job correctly.

    Recommends
    Positive Outlook
    No opinion of CEO
  6.  

    Could do better.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at H E B full-time (more than 10 years)

    Pros

    competitive pay/benefits; 401k; opportunities to advance if you can afford to travel; employee discounts on H E B own brand items which are just as good as the name brand stuff IMO; requested time-off is usually granted; company is growing rapidly..

    Cons

    unfair, disrespectful toward senior employees where pay is concerned; low raises; rude, disrespectful co-workers; workload can be overwhelming most of the time; stressful environment; no monetary bonuses except for Management.

    Advice to ManagementAdvice

    What happened???

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  7. 1 person found this helpful  

    Good Ol Boys Club

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Healthy Living Department Manager in Austin, TX
    Former Employee - Healthy Living Department Manager in Austin, TX

    I worked at H E B full-time (more than an year)

    Pros

    Experience. Their manager training program is one of the best I have been , and I have been through several.

    Cons

    The pay was deplorable for management, but I highly suspect that they were just not willing to pay more because a) I am a woman and b) they don't understand how to run a profitable nutrition department

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
  8.  

    Good if you're a manager~ poor if you're a regular employee.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Have Had Several Different Areas I Worked In~ in Austin, TX
    Current Employee - Have Had Several Different Areas I Worked In~ in Austin, TX

    I have been working at H E B full-time (more than 8 years)

    Pros

    Has benefits(insurance and 401k retirement plan). Managers are treated well.Company does very well financially but does not filter that down to the lower employee much. Treats customers well but not low level employees.

    Cons

    If you are a regular employee, management will find almost any excuse to write you up and get rid of you if they don't like you. They find little things and love to demean the regular employee. They are very unjust in their treatment. They preach that everyone counts~ but it's obvious that they don't believe that by their treatment of low level employees.

    Advice to ManagementAdvice

    I have had 2 great managers in my 8 years of employment at HEB. Most were average but several(4 or 5) were extremely unjust in their treatment of employees, writing them up for little or small reasons just so they could get rid of people they did not like or want working there. It is a shame to have people in charge who are unjust and it happens far too often at this company.

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
  9.  

    HORRIBLE!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Store Manager in Austin, TX
    Current Employee - Store Manager in Austin, TX

    I have been working at H E B full-time (more than 3 years)

    Pros

    been able to help people and decent pay.

    Cons

    Long Hours,no appreciation,unprofessionalism,double standards,politics and very poor programs to implement for employee training and company changes.

    Advice to ManagementAdvice

    Heb is not longer the company that was ruled by the bold promise.
    take a second look of the store leadership,senior leadership and human resources.
    specially in the central texas region.the quality of life of your employees should be a priority.
    Managers can't not have a decent quality of life when they have to work more than 12 hours everyday,and drive 60 miles everyday to get to work.
    it is not longer a company that it used to be, is changing very sadly for the worst.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  10.  

    Not so great

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Perishables Representative in San Antonio, TX
    Current Employee - Perishables Representative in San Antonio, TX

    I have been working at H E B part-time (less than an year)

    Pros

    The best part about this job was working with the customers and making them happy. I love referring a customer to new food trends and things to try. I love hearing their stories.

    Cons

    Basically everything else about working here sucks.
    Our department was always way understaffed. I was hired as a part time employee but always get full time hours. (Which could be seen as a pro, if you like working for this company)
    we got a lot of higher ups coming in and out of our department, not even acknowledging us unless we were doing something wrong.
    Managers expected us to bend over backwards for customers in unrealistic ways. If I had been closing, the store manager would bring customers over to me to sample products that weren't even part of my department.
    Poor scheduling. There are many times when I will work 8+ days in a row, while going to school. I always get in trouble for overtime but being a closer, I was not able to leave until my job was satisfactory to the store manager.
    Lack of communication. My department manager would tell me one thing and then the store manager would come and tell me to do something totally different.
    I once made a comment about how much I loved customers and my manager said "we hate customers, they're the worst". Why are you a manager then?
    Coworkers are lazy and unskilled. Though that is probably an issue no matter where one works.
    I currently have worked at two locations in totally different parts of the state and have these issues with both stores,

    Advice to ManagementAdvice

    Hire management that actually cares about their employees as well as the customers. Quit playing favorites. Learn how to schedule.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  11.  

    Good as long as you don't mind games.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Showtime Representative
    Former Employee - Showtime Representative

    I worked at H E B full-time (more than 5 years)

    Pros

    Different challenges every day. I enjoied woking Showtime and the bakery. Only until I wanted to move up was there trouble.

    Cons

    Management always plays games and is all about who you know. Should something be wrong the partner with tenure wins despite if they are at fault.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

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