H&M Reviews

Updated September 13, 2014
Updated September 13, 2014
584 Reviews
3.4
584 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
H&M Managing Director & CEO Karl-Johan Persson
Karl-Johan Persson
246 Ratings

Review Highlights

Pros
  • H&M was willing to work with my school schedule and kept it consistent for the most part (in 58 reviews)

  • Great Benefits; Pay; Fun Co-workers; Discounts;Fast pace (in 37 reviews)


Cons
  • did not enjoy my environment overall and was very sad because I love H&M (in 53 reviews)

  • It is a fast paced environment which means long hours on your feet (in 22 reviews)

More Highlights

329 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1.  

    Very efficient workplace, pays great, everyday is different but manageable if you know what you're doing

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Part-time Sales Advisor  in  New York, NY
    Current Employee - Part-time Sales Advisor in New York, NY

    I have been working at H&M part-time for less than a year

    Pros

    Really fun, friendly coworkers, 25% discount, good benefits

    Cons

    clocking in a minute late is still considered late so lateness is a serious thing! please be sure to be responsible and on time and try your best to come to work a little earlier (by like 5-10 minutes) so you have time to clock yourself without rushing, it can get stressful on weekends to close and clean the store so prepare for that

    Recommends
    Positive Outlook
    Approves of CEO
  2.  

    Fast-paced and fun

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Advisor  in  Phoenix, AZ
    Current Employee - Sales Advisor in Phoenix, AZ

    I have been working at H&M full-time for more than a year

    Pros

    Great benefits, lots of vacation time (you accrue more the longer you work there), awesome pay, always something different to do.

    Cons

    It's always really busy (at my store at least), customers are always messy.

    Recommends
    Positive Outlook
    No opinion of CEO
  3.  

    Fast pace..fast growth company with many opportunities for promoting

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Store Manager
    Current Employee - Store Manager

    I have been working at H&M full-time for more than 5 years

    Pros

    You create your future..values based feedback

    Cons

    So little time to develop people

    Advice to ManagementAdvice

    Work life balance creates loyalty and trust

    Recommends
    Positive Outlook
    No opinion of CEO
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  5.  

    Ups and downs.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at H&M full-time

    Pros

    Great company culture, very open-minded but still professional. Bigger stores feel more like a family. Smaller stores are pretty blah. Pay is good especially when you are promoted, and they really push for employees to move up within the company.

    Cons

    Regular retail issues, unruly customers. Sometimes scheduling is off but nothing that can't be rectified once you're straight forward.

    Recommends
  6. 1 person found this helpful  

    Brands Customer Service Agent

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Agent  in  Chicago, IL
    Current Employee - Customer Service Agent in Chicago, IL

    I have been working at H&M full-time for more than a year

    Pros

    Fun environment
    Good discount
    A decent amount of hours

    Cons

    High work load for how much you are paid
    Not much motivation to excel/do more than the minimum requirements

    Advice to ManagementAdvice

    Managers (team coaches) within the customer service center are immature and need to be trained on how to keep their personal life separate from their work life.

    Recommends
    Positive Outlook
    No opinion of CEO
  7.  

    Fast pace and fun

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at H&M full-time for more than 8 years

    Pros

    Great benefits and development opportunities

    Cons

    Work life balance and lack of hours to staff the store

    Recommends
  8.  

    love my job

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Manager  in  New York, NY
    Current Employee - Manager in New York, NY

    I have been working at H&M full-time for more than 10 years

    Pros

    growth with the company
    benefits
    bonus program
    family environment

    Cons

    grows to fast
    always changing

    Recommends
    Neutral Outlook
    Approves of CEO
  9.  

    Retail is retail

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Visual Merchandiser  in  San Jose, CA
    Current Employee - Visual Merchandiser in San Jose, CA

    I have been working at H&M full-time for more than 5 years

    Pros

    Decent pay for retail and promotions are common

    Cons

    With that, comes the chaos of clothing piles everywhere. Management needs to be attentive.

    Advice to ManagementAdvice

    Management should could keep an open mind of how tough their workers work.

    Recommends
    Neutral Outlook
    No opinion of CEO
  10.  

    Neutral

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at H&M full-time

    Pros

    If you are part time college student, the company is very flexible during the week but you must work weekends.

    Cons

    If you are full time, it is difficult to find a work life balance because your day at work lasts 9 hours and shifts are random. There is never a pattern. Don't do it.

    Advice to ManagementAdvice

    TALK TO EACH OTHER. Communication is key to a successful and happy team. If you don't talk to each other or your staff, and hold grudges and act like malicious and vengeful people, staff morale will go down and TRUST ME... TURN OVER, YOUR BONUS, WILL BE HIGHLY AFFECTED. So remember what you have learned as LEADERS at the WORKSHOPS, and RUN THIS BUSINESS CORRECTLY. Be PEOPLE focused AND DO NOT USE the VALUE OF STRAIGHTFORWARD as an EXCUSE to be RUDE.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  11.  

    Went from not bad to "THE WORST"

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Advisor  in  New York, NY
    Current Employee - Sales Advisor in New York, NY

    I have been working at H&M part-time for more than 3 years

    Pros

    Meeting people, very upbeat environment starting pay is ok

    Cons

    Favoritism, not much care as for sales advisors and their needs only BUSINESS NEEDS

    Advice to ManagementAdvice

    Train better take time out to listen and acknowledge sales advisors

    Doesn't Recommend
    Negative Outlook
    Approves of CEO

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