H&M
3.3 of 5 476 reviews
www.hm.com Stockholm, Sweden 1000 to 5000 Employees

H&M Reviews

Updated Mar 30, 2014
All Employees Current Employees Only

3.3 476 reviews

                             

85% Approve of the CEO

H&M Managing Director & CEO Karl-Johan Persson

Karl-Johan Persson

(199 ratings)

67% of employees recommend this company to a friend
45 Employee Reviews Back to all reviews
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Only work here if you're desperate.

Sales Advisor (Former Employee)

I worked at H&M full-time for more than a year

ProsFast-paced environment and vacation time.

ConsThe company doesn't even live up to its own values. Such a joke.

Work-life balance does not exist. Sometimes you're expected to work 14 hours+, unless you want to get on the bad side of the store manager. You will know if you did, because you will find yourself cleaning up kid's accessories (H&M employees' worst nightmare), or having to close AND open the very next day for a couple of weeks.

YOU CANNOT GET HURT/INJURED. Because even if you have a doctor's note attempting to call out from work, management will give you a hard time. They once asked a co-worker of mine to grab a chair and SIT at the register to ring when she hurt her neck/spine. The company only sees its employees as working tools.

The high rate of internal promotion is a huge lie. They hire people who applied to be a visual merchandiser and give them the title of sales associate first. After 6 months, they then "promote" that person so it seems like he/she was promoted internally. People are promoted by favoritism, not ability. There are a lot of lazy employees who got promoted because they know how to pretend in front of the right people. That is also the main reason why there are always unfinished projects laying around in the store. It is making everyone's job more difficult. The company also makes lots of promises they can't keep when it comes to developing an individual.

No one wants to come to work. The employee turnover rate is very high. There are lots of no call no shows but they know they can get away with it because the store manager cannot afford loosing any more employees.

Yeah sure, the pay seems good for retail. However, considering the "games" you have to put up with and high work load, this company pays NOTHING. Well..unless you are one of those lazy ones.

Advice to Senior ManagementPlease start living up to the company values (and that includes the district team).

No, I would not recommend this company to a friend

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Depends...

Department Manager (Current Employee)
Washington, DC

I have been working at H&M full-time for more than 3 years

ProsFun coworkers, competitive pay, discount

Consdon't practice their own company values, favoritism is rampant board-line discriminatory, favoring persons of European descent. Retention is poor and internal promotion is rare. Absolutely no communication at the store or district level. No focus on service or people development.

No, I would not recommend this company to a friend

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Nothing is ever Good Enough, Defeating, Exhausting.

Department Manager (Current Employee)
Washington, DC

I have been working at H&M full-time for more than 3 years

Pros4+Weeks of Vacation, Opportunity to transfer all over the country, Good Benefits, Great Pay

ConsTrying to Run a H&M the size of 1/2 a Macy's on the budgeted hours of a Journeys shoe store.

When you don't produce the unrealistic results that are expected by the District team with the extremely little hours provided, then you aren't "being efficient enough".

People are promoted by favoritism in the district.

The customers are extremely rude, ignorant and aggressive.

The company tries to force/convince you that this is a great place to work by taking "great place to work surveys" and then acts surprised when they don't come back good. Then blames management.
(If this was such a "great place to work" then you shouldn't have to constantly try to convince everyone? Right!?)

Your chances of becoming a District Manager are next to impossible unless you either know someone or are from a foreign country preferably Sweden.

The holidays are literal HELL in every sense of the word. Monster pushes of shipment to fill the sales floor. No Extra hours to clean the store or process shipment/place it to the floor. Constant petty customer complaints. Extremely aggressive customers. Everything falls apart and it will literally ruin your holiday season 100%

If you love feeling defeated, unaccomplished and exhausted every day when you leave work to the point where you want to cry or kill yourself then this is the perfect job for you!!!!!

– I'm not optimistic about the outlook for this company

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The Unprofessional Behavior Starts From the Top and Trickles Down

Sales Responsible (Current Employee)
San Francisco, CA

I have been working at H&M part-time for more than 3 years

Pros- 25% employee discount (if this interests you) plus more chances for bigger discounts for certain campaigns and rewards
- You get to meet and work with a variety of personalities which can be enjoyable yet frustrating
- Rewarding us with free food for accomplishing goals or for overnight projects

ConsThere is a HUGE problem with miscommunication and favoritism that seems to be displayed not just in the US, but across the globe. I have worked here for almost 4 years, and things have dramatically changed within this company. When I first started, everybody who I worked with, including Management, knew how to properly do their job, and worked hard as a single unit. Today, there is favoritism left and right, mean girl antics happening left and right, laziness and incompetence left and right, and a lack of professional behavior and miscommunication coming from the top tiers and sliding its way down into in-store management.

I recently had a very foul interaction with our regional HR: Employee Relations "team" who are situated on the other side of the country in New Jersey (so convenient). Now, there's been a history of people in Corporation or upper management never responding back when you call, and I needed to discuss an important issue about payroll with them. When we were finally able to find a time to talk, I was sent an email from the Senior Manager blasting and accusing me of inaccurate assumptions of my claim (which I have real witnesses to back up my statement), and providing no concrete evidence or facts to support his side. In the email, he also stated that I would be contacted at 2 PM sharp.

Fast forward to 2 PM, no call. So I waited. 2:10 PM, still no call. Then at 2:24 PM I was finally contacted by not one, but two people from this "team" to speak with me. The majority if not all of the conversation consisted of the two "team members" confirming that the sender of the email was incorrect (even though they were the ones who approved of the message before they sent it) belittling my intelligence by using the word-of-the-day, "assuming", refusing to take responsibility for their actions and instead pointing the finger at me and saying that I am the one to blame with the false information (it's known to be extremely difficult to receive the most truthful and accurate answer about this company and it's policies when you start asking people who should know ex. management), and basically BS-ing all of their answers without actually listening to what I was saying, all while the same person kept responding through email and butting in when he really had no place to be (after the phone conversation, he continued to insist that I was wrong, and that his "team" called me at 2 PM SHARP).

The whole experience left me the most enraged and frustrated that I have ever been with H&M. I felt that I was being attacked by an unfair 3/1 disadvantage, and that my concerns were not treated with a professional attitude, nor in a professional manner, which is something that you would expect from someone who works in Human Resources, especially in a department called, "Employee Relations" where supposedly, they are on your side. I now understand why Management in the stores and in District are so awfully inaccurate: the main source of information can't even keep their facts straight.

Advice to Senior Management- Get your facts straight. If everyone is singing a different tune, then take action and confront the main source to get the correct information so that the miscommunication and confusion stops lying on the associates' shoulders, because then we look like the idiots.
- Take responsibility for your actions, stop giving excuses, fibbing, and BS-ing just to save your own skin. We deserve the truth, and to be treated as equals, and given the same respect.
- Promote people who possess the correct skills set and personality type for the correct position. The favoritism NEEDS to stop before you drive this company straight into the ground. Oh, and having a degree, like a Bachelor's is not a bad thing. In fact, it's a lot better than the experience one would get by working in a management position in one of your stores, because right now, your hiring process makes it seem like intelligence is not a requirement to move up in this company.
- Learn how to take criticism better, and use that information to help improve your personal performance. Listen to suggestions, and become more empathetic and sympathetic towards your Sales Advisors. I don't know if you know this, but we are real people, with real thoughts, feelings, and lives outside of work.
- Stop being so selfish and freaking out that you don't have enough coverage on the floor. Give a higher store allowance for hours, and perhaps we'll be more inclined to help you out.
- Branding, company culture, and happy employees play a huge part in a business' success. By cutting out the negative, unnecessary fat from the top tiers, you will be able to start fresh, and create the fun company culture that embodies growth, education, opportunity, and an overall positive working environment and experience that you had originally planned.

Strong communication = Happy Management = Happy employees = Happy customers = SUCCESS

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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H&M is the worst company I've ever worked for.

Visual Merchandiser (Former Employee)
Jacksonville, FL

I worked at H&M full-time for more than a year

ProsThe break rooms are like a lounge, flat screen TV/DVD player, full size fridge, plastic utensils supplied by the company. Breaks are the best part of the day by far.

ConsInsane amount of work and responsibility for very little pay.
Unreasonably high expectations of all employees.
The internal movement is so rapid and messy that no one is actually focused on the job they currently have, but the one they're trying to get, usually in another city.
Absolutely NO GRATITUDE for the LITERAL blood, sweat, and tears that are poured into working there.
Management plays favorites shamelessly. There is even a portion of the weekly mgmt meeting during which they talk smack about employees (they call it the "people" portion of the meeting. Every single store does this.
If you don't feel like traveling to a nearby city at the very last minute and living in a crappy hotel for a month while working at another store, you're considered "unwilling to grow with the company".
LONG LONG LONG hours. You almost never get off at the scheduled time.
There's an almost cult-like air about the company, with vague mantras that everyone is constantly repeating (ex: "we believe in people". What does that even mean?).
On top of all that, the customers are completely insane, rude, and incredibly ungrateful.
I only stayed as long as I did because I needed the insurance for a surgery.
Worst job ever.

Advice to Senior ManagementGET A LIFE. Stop belittling and brainwashing employees. You're already miserable, and you're perpetuating the nightmare.

No, I would not recommend this company to a friend

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Great company concept, but the district team does not get there hands dirty to really be affective.

H&M Department Manager (Current Employee)
Detroit, MI

I have been working at H&M full-time for more than 3 years

ProsGreat benefits
Free travel
Wonderful people
Easy to gain lots of working knowledge

ConsLots of favoritism
Unrealistic goals
Store manager and District manager has too much control
District team travels way to much
Zero room for growth in Michigan

No, I would not recommend this company to a friend – I'm optimistic about the outlook for this company

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HELL HOLE

Sales Advisor (Current Employee)
Los Angeles, CA

I have been working at H&M part-time

ProsI can't think of anything good about the place...I like the clothes but the quality of it is shitty as hell.

Cons-Employees who are "responsible" think they're the manager. That was the most hilarious.
-Dress code double standards. I went to work wearing a nice tank top and was told to change. This other girl went to work with this black shirt but the back was all see through...she didn't get in trouble
-I work like once a week. And they expect u to know everything...
-Employees who worked there longer think they can boss u around. Also very hilarious.
-One manager said I needed to work faster...I was the only one who was actually working, everyone else was in the fitting room chatting.
-Employees take this job too seriously...its only a job, not a career.

Advice to Senior ManagementThis advice is specifically toward the Beverly Center location. Stop with the favoritism and racism...really? I feel like I was in high school again.

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Long, terrible, over it. If you must work retail, find somewhere else. Seriously.

Sales Advisor (Current Employee)
Portland, OR

I have been working at H&M part-time for more than a year

ProsMoney. That's about it. Wages were competitive when I was hired, but the company has since lost this sentiment. If you need a paycheck, work here. If you can quit while you're ahead, do it.

ConsI've been working for this company for more years than I'd like to admit. I was part time, then full time, now part time again. I worked so hard for so little, only to find out that people that I trained were getting promotions before I was even considered. I was given no reason as to why I was not considered for a promotion, only empty promises and unnecessary delays. Senior management takes pride in their slave driving, spending hours on end in the office doing who knows what. Favoritism has always been an issue, with management only giving promotions to those who are willing to kiss the most ass. Longevity and seniority mean nothing and the store managers generally speak to sales advisors as if they were less than human. So much is described as an expectation, however little resources and time are allotted for said expectations to be met. Most employees do not fulfill their two-week notices and simply walk out of the store, as the majority of people who leave the company and move on are treated as if they have committed treason. Avoid this company like. the. plague.

Advice to Senior ManagementGet over yourselves and treat your employees with respect.

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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Awful!

Sales Associate (Current Employee)
Cambridge, MA

I have been working at H&M full-time for more than 3 years

ProsFlexible schedule, fun people great discount

ConsTold that do to my now having children and doing less over time I'm not good enough anymore

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Sucks!

Sales Advisor (Current Employee)
Manchester, CT

I have been working at H&M part-time for less than a year

ProsIt's an easy job! The pay is very competitive, they offered me a,most a dollar more than my previous job!

ConsYou get NO hours, I've been there for about 3/4 weeks and I'm still not trained! I'm doing everything off of previous experience and better than them! The store is a disaster! The supervisors? RUDE. They gave out my phone number to all the other girls without my permission now they text me all the time to cover their shifts!

Advice to Senior ManagementTrain your associates!

No, I would not recommend this company to a friend

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Glassdoor is your free inside look at H&M reviews and ratings — including employee satisfaction and approval rating for H&M CEO Karl-Johan Persson. All 45 reviews posted anonymously by H&M employees.