H&M

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H&M Reviews

Updated March 2, 2015
Updated March 2, 2015
58 Reviews
1.0
58 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
H&M Managing Director & CEO Karl-Johan Persson
Karl-Johan Persson
58 Ratings

Review Highlights

Pros
  • H&M is very flexible and only really requires you to have your weekends open (in 68 reviews)

  • Great Benefits; Pay; Fun Co-workers; Discounts;Fast pace (in 43 reviews)


Cons
  • You get bored of it when you've learned everything there is to know about H&M (in 62 reviews)

  • Its retail, work life balance is okay, flexibility for vacation is quite good though (in 12 reviews)

More Highlights

58 Employee Reviews Back to all Reviews

Sort: Popular Rating Date
  1.  

    Awfull

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at H&M

    Pros

    Get skills in costumer service

    Cons

    No room to grow, awful schedule

    Advice to ManagementAdvice

    No follow up on company opportunity

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  2.  

    Total disaster.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Department Manager in San Francisco, CA
    Former Employee - Department Manager in San Francisco, CA

    I worked at H&M full-time (more than a year)

    Pros

    Unlimited overtime during new store openings. Aside from nice pay checks the job itself was a nightmare.

    Cons

    Horrible company culture, abusive leadership, no work life balance, very early mornings and very late nights, favoritism, discrimination, unrealistic expectations.

    Advice to ManagementAdvice

    Change everything.

    Doesn't Recommend
    Neutral Outlook
  3.  

    Eh

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at H&M part-time (more than a year)

    Pros

    pretty good pay considering retail

    Cons

    cheated me out of $500

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
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  5. 1 person found this helpful  

    Visual Merchandiser

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Visual Marchandiser in Boston, MA
    Former Employee - Visual Marchandiser in Boston, MA

    I worked at H&M full-time (more than 3 years)

    Pros

    Great camaraderie amongst the visual merchandisers across my district. Good opportunities for current students while in school or retail professionals without a college education or higher ed certificate program.

    Cons

    Where do I begin? Throughout a 9 year retail career (to be fair, predominantly in luxury retail), H&M was by far the worst company at which I have worked. In my district, there was a supercilious attitude from management that permeated down into the entire team. Gossip and mind games from management staff had sales advisers regularly in tears. Management did a very poor job at creating boundaries with the sales staff and would choose favorites with whom to socialize, ostracizing those outside of their cliques. Rampant nepotism led to inappropriate behavior in the workplace, employees (while with managers!) having cocktails or other alcoholics beverages on their breaks, and promotions given to favorites rather than those who deserved them. I had constant disruptions in my work to mediate between sales advisers, or between sales advisers and management. This was not my role, as I am not a human resources professional. For my actual deliverables, there was never enough money budgeted for me to have the basic tools I needed to do my job, planning with management was poorly coordinated, and there was never enough time allocated to do my job. This was an issue that as a district-wide visual team we all struggled with. The direction I was given from management was to clock out (as I wasn't approved for overtime pay) and continue working - even to start new tasks while clocked out! This is illegal and if I were to get injured on the job (fairly common for a role working with power tools), I would not be covered by worker's comp. This is a huge issue and a common H&M practice. Overall, H&M touts itself as a value-conscious company and it could not be further from the reality. I mean, they have their Conscious Collection items shipped with each garment individually wrapped in non-recyclable plastic. How much more hypocritical could you be?

    Advice to ManagementAdvice

    Behave like a management team. I know many of you only have a high school education, but try to act like you've graduated.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  6.  

    Horrible mgmt

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at H&M

    Pros

    Awesome company in whole. Benifits and discounts.

    Cons

    Mgmt is too incompitant
    Lack of seniority
    Unflexible hours and scheduling
    Mgmt treat employees unfairly

    Advice to ManagementAdvice

    Learn how to treat people with respect before you go asking for some.

  7. 1 person found this helpful  

    worse company ever!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Department Manager in Washington, DC
    Current Employee - Department Manager in Washington, DC

    I have been working at H&M full-time (more than a year)

    Pros

    They have low priced clothing

    Cons

    This company care's nothing about customers or their employees. All they want is you to shove the product to the floor and let it fall to the floor. yuck!

    Advice to ManagementAdvice

    Focus more on your employees and customers and less on shoving everything out.

  8.  

    Sucked completely

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Associate in Beachwood, OH
    Former Employee - Sales Associate in Beachwood, OH

    I worked at H&M part-time

    Pros

    there are no pros here unless you like to stand in a fitting room for a whole shift.

    Cons

    worked for the company part time for 2 months did not do anything but work in the fitting room.

    Advice to ManagementAdvice

    Learn to train your new hires everything at the beginning you never know how much potential somebody has.

    Doesn't Recommend
    No opinion of CEO
  9. 3 people found this helpful  

    Department supervisor

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Department Supervisor in Jacksonville, FL
    Former Employee - Department Supervisor in Jacksonville, FL

    I worked at H&M full-time (more than 3 years)

    Pros

    Good benefits. Cool clothes. Fast paced environment. Lots of responsibility from the begin inning

    Cons

    Poor training, lack of communication, understaffed, terrible upper management. Company doesn't make people a priority.

    Advice to ManagementAdvice

    Get over yourselves. Every district and regional person in this company don't have a clue as to what there doing.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  10.  

    Horrible!!!!'

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous
    Former Employee - Anonymous

    I worked at H&M

    Pros

    Great clothes and good deals.

    Cons

    Store managers are not ready to be in there positions. They dont know how to handle there team and are always in the office. They should open there eyes and see what's going on in there stores.

    Advice to ManagementAdvice

    Know your store and team before you judge them and keep your store's business to your store and not gossip to other stores.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  11. 3 people found this helpful  

    Only work here if you're desperate.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Advisor
    Former Employee - Sales Advisor

    I worked at H&M full-time (more than a year)

    Pros

    Fast-paced environment and vacation time.

    Cons

    The company doesn't even live up to its own values. Such a joke.

    Work-life balance does not exist. Sometimes you're expected to work 14 hours+, unless you want to get on the bad side of the store manager. You will know if you did, because you will find yourself cleaning up kid's accessories (H&M employees' worst nightmare), or having to close AND open the very next day for a couple of weeks.

    YOU CANNOT GET HURT/INJURED. Because even if you have a doctor's note attempting to call out from work, management will give you a hard time. They once asked a co-worker of mine to grab a chair and SIT at the register to ring when she hurt her neck/spine. The company only sees its employees as working tools.

    The high rate of internal promotion is a huge lie. They hire people who applied to be a visual merchandiser and give them the title of sales associate first. After 6 months, they then "promote" that person so it seems like he/she was promoted internally. People are promoted by favoritism, not ability. There are a lot of lazy employees who got promoted because they know how to pretend in front of the right people. That is also the main reason why there are always unfinished projects laying around in the store. It is making everyone's job more difficult. The company also makes lots of promises they can't keep when it comes to developing an individual.

    No one wants to come to work. The employee turnover rate is very high. There are lots of no call no shows but they know they can get away with it because the store manager cannot afford loosing any more employees.

    Yeah sure, the pay seems good for retail. However, considering the "games" you have to put up with and high work load, this company pays NOTHING. Well..unless you are one of those lazy ones.

    Advice to ManagementAdvice

    Please start living up to the company values (and that includes the district team).

    Doesn't Recommend
    No opinion of CEO

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