H&M Reviews

Updated July 11, 2014
Updated July 11, 2014
569 Reviews

3.4
569 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
H&M Managing Director & CEO Karl-Johan Persson
Karl-Johan Persson
241 Ratings

Review Highlights

Pros
  • H&M was willing to work with my school schedule and kept it consistent for the most part (in 58 reviews)

  • Great Benefits; Pay; Fun Co-workers; Discounts;Fast pace (in 37 reviews)


Cons
  • did not enjoy my environment overall and was very sad because I love H&M (in 53 reviews)

  • It is a fast paced environment which means long hours on your feet (in 22 reviews)

More Highlights

69 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1. 2 people found this helpful  

    Great Company, However.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Store Manager  in  Washington, DC
    Current Employee - Store Manager in Washington, DC

    I have been working at H&M full-time for more than 3 years

    Pros

    Fast pace, great pay, great benefits.

    Cons

    Advancement is based on friendships and personal relationships rather than merit. Senior management seem to have no idea on how to run a company growing at such a flat rate. Some locations are near unmanageable due to the ill-qualified management in place.

    Advice to ManagementAdvice

    Create a mission statement with a vision, execute it, and be consistent instead of preaching consistency.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  2.  

    hm seasonal

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at H&M

    Pros

    people were cool to work with

    Cons

    I really get tired sometimes

  3.  

    Fast paced, jammed packed, and stressful.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Advisor  in  Portland, OR
    Current Employee - Sales Advisor in Portland, OR

    I have been working at H&M part-time for more than 3 years

    Pros

    You are never just standing around. Decent pay for full-timers. Decent benefits for full-timers.

    Cons

    Part-timers get screwed on hours, pay, scheduling, and benefits. Not much room for growth because of a lack of open positions (unless you want to move). Management is not on the same page and most do not know how to optimize their individual employees in order to setup the store for success. The stores are way too full of merchandise (jammed packed, messy, cluttered, unorganized, confusing) which makes upkeep extremely difficult (not to mention the merchandise constantly become torn/stained/etc. as a result). Employee to work ratio is setup for failure because there are not enough hours given in order to keep the store in optimal appearance and functioning. Too many different types of sales going on at once that make it confusing to customers and employees. The lingerie department needs a major re-do in how items are displayed (change it to each row being sized (constant complaint) and underwear being sized in drawers). They way that H&Ms are setup right now makes it really difficult to be able to practice good customer service.

    Advice to ManagementAdvice

    I would recommend creating separate stores for females, males, and kids/mama in order to optimize space (declutter and make it easier to shop) for these departments. If possible, I would also recommend creating outlet stores for all of BORE merchandise. Thus, customers will be able to find items easier, the merchandise will be less packed and easier to shop, the store will look more organized and inviting, there will be less damaged items, upkeep will be optimized, employees will be able to "own" their assigned department to make the department look fabulous, and will enable employees to be able to optimize their customer service. Change signs so that everything printed on them is in larger/readable print to make them more clear to customers. Start doing gift receipts! Turn the music level down so that customers do not get annoyed and leave because they are having to yell...loud music is unprofessional...I hear customers complain constantly about how loud the music is.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
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  5. 1 person found this helpful  

    Good Pay, Over Work with No Recognition

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Full Time Sales Advisor  in  New York, NY
    Former Employee - Full Time Sales Advisor in New York, NY

    I worked at H&M full-time for more than a year

    Pros

    The pay is amazing especially if you have experience. The discount is great for the price of the clothes. Easy work. Great peers. Very busy and fun.

    Cons

    Personal growth is hard to achieve if you don't know the right people. The policies are overly stringent especially for things that you can't do off the clock. Raises are based off of year end reviews even if you get all 4's you will not even get a $1 raise. A bunch of tools for success are available but immature managers running the store.

    Advice to ManagementAdvice

    Compensation should be higher to increase morale. Discount on items are $150 or more should be higher. Certain rules should be taken out because they are detrimental to employee's values.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  6.  

    Sales Associate

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at H&M full-time

    Pros

    friendly co-workers, supportive management, you learn a lot. It's very fast paced so you got to be a great multitasker, good with stressful situations. A lot of standing for long hours,

    Cons

    poor salary, difficult to progress, strict policies: DON'T BE LATE!!!!!! they are very strict with time management they do not tolerate tardiness

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  7. 1 person found this helpful  

    Not the best, But it's something.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Associate  in  Washington, DC
    Former Employee - Sales Associate in Washington, DC

    I worked at H&M part-time for more than a year

    Pros

    Friendly Co-workers, Pay high for retail job. Managers are pretty cool, including District Team.

    Cons

    They get WAY TOO PERSONAL. They play games on your development, money, and hours and make a lot of promises that they can not keep.

    Advice to ManagementAdvice

    That straight-forward and open-minded Value, You claim to keep is bull. What's the point of having value when you don't follow them? Manages take a lot personal and you take it out on hours. STOP OVER HIRING. Hire all these part-timers and the full-timers are force to take 32 hours. If you claim to hire within the company, do that. You have way too many how want full time, then you turn around and hire someone give them full-time and they become a waste cause they're not trained and they are not efficient. Then you're mad cause they don't pick quickly.. That makes no sense. STOP make promise to people.

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
  8. 1 person found this helpful  

    I was really disappointed, but I still shop here faithfully.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Part Time Sales Advisor  in  Chicago, IL
    Former Employee - Part Time Sales Advisor in Chicago, IL

    I worked at H&M part-time for less than a year

    Pros

    - pay is nice (when given hours)
    - nice affordable clothing
    - discount wasnt much but hey, I was grateful.
    - company is big on hiring all kinds. It was really nice working with people you may have never met.
    - great company
    - great benefits!

    Cons

    Where do I start...well at MY location in Chicago (state
    - management can really be better, out of the 7 or 8 I only felt I could speak with two about my growth within the company

    -CLIQUES. Now this is expected at almost every retail job you will or have already had but it's never ok for management to take part in those childish activities.
    (It got to a point were it went beyond the topic of getting hours but us not making goal through the busiest time of the year (Christmas)

    - My location was known for having bad customer service and being rude. There were many times where I was embarrassed and would apologize to the customers for the store

    - good luck trying to get your schedule, only way you could obtain it was on the old computer in the stock room or hunting down a manager

    - favoritism. With the season I worked, they kept two gay guys instead of hard working fashion students( I didn't care that I wasn't kept, but was sad to see others who really worked hard lose the position for the fact that those two had close/personal relations with managers)

    - just plain UNPROFESSIONAL.More gossip than team work, pregnant employees getting snippy with customers and making it the talk of the day when everyone who was "friends" took lunch to talk crap.

    -did not enjoy my environment overall and was very sad because I love H&M.

    Advice to ManagementAdvice

    CHECK UP ON THE STORE MANAGERS MORE!
    I won't say names but at my location, my store manager only began to show up AFTER we failed our yearly store walk through by HR. Even then I saw her running out to smoke more than I saw her on the floor.

    MAKE SURE THESE MANAGERS ARE TRULY QUALIFIED
    (Many of them were incompetent and would leave stock work for the new hires, tucked away in the closed fitting room, did not find them until, we guessed a week or two later considering how log the garments have been in the store)

    HIRE THE PASSIONATE FASHIONISTAS NOT THE DRAMA QUEENS/ KINGS

    GARMENTS SHOULD HIT THE SAME DAY THEY ARRIVE ONLINE! YOUR SIZING SUCKS AND NO ONE WANTS TO BUY A PRODUCT THAT WOULD NOT FIT WHEN YOU CANT EVEN RETURN GARMENTS FROM ONLINE IN THE STORE! YOUR LOSING MAJOR $$ and are truly pissing customers off.

    GETTING AN ATTITUDE AT EMPLOYEES OVER THE PHONE BECAUSE THEY HAD TO CALL OFF IS NOT OK! I had to tend to my family and my health and they clearly only had themselves in mind even AFTER I showed documentation

    WORK ON CUSTOMER SERVICE! PLEASE!
    It's a great store but it sucks you can only go to one of the two locations in the Downtown loop area because you fear being cursed out.

    Positive Outlook
    No opinion of CEO
  9. 4 people found this helpful  

    Burnt out

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Store Manager
    Current Employee - Store Manager

    I have been working at H&M full-time for more than 5 years

    Pros

    Vacation package , health benefits, and co workers

    Cons

    Unrealistic workload unrealistic expectations and apparently they rather not staff stores to save a buck which hurts the team and the brand. Although they claim to value the people and want such a great place to work I find it baffling that they are actively cutting off stores at the knees. Creating an overwhelming high stress unmanageable workload with limited success. I've put a lot of years at this company and I've never seen the stores look worse. District is a joke they put on their conference call and then they disappear only to reappear to remind you to cut hours. If the company keeps heading in this direction people quality is going to diminish , the dedicated ones will leave, hasty replacements will pile in, and the care level will match the resources they give us. Bad business and a risky move on a once strong company.

    Advice to ManagementAdvice

    Face the fact that you have made success almost impossible raised burn out. Actively hinder communication and create high levels if frustration. You should be leaders and mentors not judges of what you could if never accomplished as SMS.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  10.  

    Horrible

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Network Engineer  in  Denver, CO
    Former Employee - Network Engineer in Denver, CO

    I worked at H&M full-time for more than 3 years

    Pros

    Holiday pay okay benefits ,

    Cons

    No leadership, communication at all

    Advice to ManagementAdvice

    Communication

    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO
  11.  

    Not a customer service job

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Associate  in  Tempe, AZ
    Former Employee - Sales Associate in Tempe, AZ

    I worked at H&M part-time for less than a year

    Pros

    The pay is above average for part time retail. Paid training. Good discounts. Barely any consequences if you no show (good for emergencies)

    Cons

    EXTREMELY disorganized and understaffed. Long training. Switch duties every other hour. Long shifts even when mall closes early. Management at AZ Mills is hands-down worst ever. No appreciation of staff.

    Advice to ManagementAdvice

    Treat staff with more respect

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

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