H&M

  www.hm.com
  www.hm.com

H&M Reviews

Updated November 9, 2014
Updated November 9, 2014
640 Reviews
3.4
640 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
H&M Managing Director & CEO Karl-Johan Persson
Karl-Johan Persson
265 Ratings

Review Highlights

Pros
  • H&M is very flexible and only really requires you to have your weekends open (in 65 reviews)

  • Great Benefits; Pay; Fun Co-workers; Discounts;Fast pace (in 42 reviews)


Cons
  • Trying to Run a H&M the size of 1/2 a Macy's on the budgeted hours of a Journeys shoe store (in 57 reviews)

  • Poor work life balance (never a set or consistent schedule) (in 12 reviews)

More Highlights

78 Employee Reviews Back to all reviews

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  1.  

    H&M not the best experience

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at H&M

    Pros

    The people you meet.. I'm very social so the customers and seeing all the new products. The designer collaborations they do are awesome. The pay isn't as bad compare to other retail store. Not bad for a student!

    Cons

    Favoritism is the worse thing at H&M. I used to work my behind off here but I'm not really the getting too close to my managers type I wouldn't socialize with them as much unless it was work related. Also in my store it was more about micro management so I never had to really speak to them. So I wasn't really one of their "favorites". Which made me feel really frustrated because everyone who was getting promoted were the lazy people but because they were all cool with the managers they would get noticed. H&M isn't really that fair with who they promote. Plus we have no grace period what so ever, I got written up for being a minute late which was hard every weekend because New York City trains at 5am suck! All in all my experience in H&M wasn't that good I feel like it was an unfair experience I worked hard but was never appreciated for it.

    Advice to ManagementAdvice

    Management knows the people who work and the people who don't they rely on you the person who works to pick up the slack of others. They don't enforce the rules on everyone if they are friends with the associates. Pay attention to your team.. Because you might be losing your best member.

  2.  

    Stressful and a mess

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Associate in Philadelphia, PA
    Former Employee - Sales Associate in Philadelphia, PA

    I worked at H&M part-time (less than an year)

    Pros

    The pay is better than some, there are some benefits, the clothes are pretty good and so is the discount.

    Cons

    Lack of hours, not enough people scheduled, the schedule was never the same week to week so you can't plan anything, the management was horrible and rude, my coworkers were often rude, no promotions unless you know someone (I asked for full time my entire time there and someone who was hired after me got it in a few months), the place was constantly a mess and took 2 hours to clean after, unbelievable stressful.

    Advice to ManagementAdvice

    Listen to people! After my first month they took away the 'ideas box' that was in the break room.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  3. 2 people found this helpful  

    Do not work here.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Department Supervisor in Washington, DC
    Former Employee - Department Supervisor in Washington, DC

    I worked at H&M full-time (more than an year)

    Pros

    Birthday pay, great employee discount, paid time off benefits, corporate level positions pay great, full staff in every location

    Cons

    If you were a district manager at your company they would tell you you're only good enough to be a store manager at H&M. They value their internal hires more than external. It is impossible to close and fold down the store at the end of the night because all of your product has to be on the floor. There is pretty much no such thing as backstock. I was told by my upper management numerous times to clock out because I could not get overtime but to still work off the clock as if it was not an option, which is a serious HR issue. Unless you are applying for an office position at H&M, do not even consider it. They treat everyone working their floors like crap.

    Advice to ManagementAdvice

    Consider hiring people actually of quality with credentials and not just because they are internal hires

    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO
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  5. 2 people found this helpful  

    Could be worse, could be better.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Agent in Chicago, IL
    Former Employee - Customer Service Agent in Chicago, IL

    I worked at H&M full-time (more than an year)

    Pros

    The people who are great are really great. The company is the leader in the industry. The company's prospects are good.

    Cons

    Rapid expansion means too many grey areas. Sometimes feels like high school. Company is too cost conscious. Managers are mediocre and inconsistent with one another.

    Advice to ManagementAdvice

    Figure out the scheduling problems.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  6. 1 person found this helpful  

    It's good to work in this company, but the salary is not decent.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Advisor - Full Time in New York, NY
    Current Employee - Sales Advisor - Full Time in New York, NY

    I have been working at H&M full-time (more than 5 years)

    Pros

    Flexible schedule and great environment to work. Great benefits!

    Cons

    The company needs to work more on the salary because there are people with 7 years or more who have a lot of experience and skills and still get paid $10.00 or $12.00 an hour. The company has to work with every store by training and enhancing the staff from sales associate to managers.

    Advice to ManagementAdvice

    More communication with the staff, more respect, fair salary to everyone and please stop the favoritism.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  7.  

    So so experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Part-time Sales Advisor
    Former Employee - Part-time Sales Advisor

    I worked at H&M part-time (more than 3 years)

    Pros

    Ability to work flexible schedule. Big emphasis on internal promotions.

    Cons

    Inconsistent hours, management can be clueless, communication is always an issue

    Advice to ManagementAdvice

    Consistent communication

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
  8.  

    Crazy busy, good pay but not worth it

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at H&M

    Pros

    The starting rate is the highest you'll find in fast fashion retail, Christmas gifts are always cool, you get a prize every 5 years, some type of raise every 6 months

    Cons

    It is sooooo busy. Crazy busy, you will never have enough ringers on reg, the fitting room will always need two associates to keep the clothes off the floor but there will always only be one. Customers throw clothes everywhere, pee in the fitting rooms, steal like crazy, and treat you like trash. Long overnights that everyone participates in 4-5 times a year. Promotions are based on availability, nothing else.

    Advice to ManagementAdvice

    Control the drama in your store, stop going out for drinks with your employees. Stop playing favorites with the schedule. Promote people who deserve it. Not people who conveniently have nothing else going on.

  9. 3 people found this helpful  

    Great Company, However.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Store Manager in Washington, DC
    Current Employee - Store Manager in Washington, DC

    I have been working at H&M full-time (more than 3 years)

    Pros

    Fast pace, great pay, great benefits.

    Cons

    Advancement is based on friendships and personal relationships rather than merit. Senior management seem to have no idea on how to run a company growing at such a flat rate. Some locations are near unmanageable due to the ill-qualified management in place.

    Advice to ManagementAdvice

    Create a mission statement with a vision, execute it, and be consistent instead of preaching consistency.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  10.  

    hm seasonal

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at H&M

    Pros

    people were cool to work with

    Cons

    I really get tired sometimes

  11.  

    Fast paced, jammed packed, and stressful.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Advisor in Portland, OR
    Current Employee - Sales Advisor in Portland, OR

    I have been working at H&M part-time (more than 3 years)

    Pros

    You are never just standing around. Decent pay for full-timers. Decent benefits for full-timers.

    Cons

    Part-timers get screwed on hours, pay, scheduling, and benefits. Not much room for growth because of a lack of open positions (unless you want to move). Management is not on the same page and most do not know how to optimize their individual employees in order to setup the store for success. The stores are way too full of merchandise (jammed packed, messy, cluttered, unorganized, confusing) which makes upkeep extremely difficult (not to mention the merchandise constantly become torn/stained/etc. as a result). Employee to work ratio is setup for failure because there are not enough hours given in order to keep the store in optimal appearance and functioning. Too many different types of sales going on at once that make it confusing to customers and employees. The lingerie department needs a major re-do in how items are displayed (change it to each row being sized (constant complaint) and underwear being sized in drawers). They way that H&Ms are setup right now makes it really difficult to be able to practice good customer service.

    Advice to ManagementAdvice

    I would recommend creating separate stores for females, males, and kids/mama in order to optimize space (declutter and make it easier to shop) for these departments. If possible, I would also recommend creating outlet stores for all of BORE merchandise. Thus, customers will be able to find items easier, the merchandise will be less packed and easier to shop, the store will look more organized and inviting, there will be less damaged items, upkeep will be optimized, employees will be able to "own" their assigned department to make the department look fabulous, and will enable employees to be able to optimize their customer service. Change signs so that everything printed on them is in larger/readable print to make them more clear to customers. Start doing gift receipts! Turn the music level down so that customers do not get annoyed and leave because they are having to yell...loud music is unprofessional...I hear customers complain constantly about how loud the music is.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

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