H&M Reviews

Updated July 28, 2015
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H&M Managing Director & CEO Karl-Johan Persson
Karl-Johan Persson
34 Ratings

Pros
  • I think that working at H&m gives you room to grow (in 68 reviews)

  • They have great benefits as well (in 43 reviews)

Cons
  • If you were a district manager at your company they would tell you you're only good enough to be a store manager at H&M (in 62 reviews)

  • Work-life balance does not exist (in 12 reviews)

More Pros and Cons

116 Employee Reviews

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  1. sales advisor

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at H&M part-time

    Doesn't Recommend
    Negative Outlook
    Doesn't Recommend
    Negative Outlook

    Pros

    Great pieces at a low price and employee discount

    Cons

    Really unprofessional staff starting with the management team. Unorganized and no regard for the well being of employees


  2. Sales Associate

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Associate
    Current Employee - Sales Associate

    I have been working at H&M part-time (More than 3 years)

    Neutral Outlook
    Neutral Outlook

    Pros

    Fast pace environment, coworkers are great to work with, and this is an ideal job for college students

    Cons

    very low raises, lengthy time for promotion, lack of communication between management and associates, overwork for little pay, low on resources, low morale

    Advice to Management

    More communication between management and associates, better raises!, increase morale in the store, and take more interest into your team and their well-being


  3. Good job for a student, bad for everyone else

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Advisor in New York, NY
    Former Employee - Sales Advisor in New York, NY

    I worked at H&M part-time (Less than a year)

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    Pros

    The pay is great for sales advisor when compared to other retail stores, 20% discount that can be combined with sale, holiday pay, benefits for full time employees

    Cons

    When working at Herald Square, you need to provide 8 weeks notice if you want a day off and it must be approved or else you have to find someone to switch your shift, your schedule changes every week which makes a hard work/life balance,if you close the store you won't be leaving until 1:45 or 2:00 am, they will literally write you up for being one minute late from lunch, running racks, be prepared to be literally running

    Advice to Management

    Need to be more organized, make a steady schedule, actually spend time on sales floor to evaluate what is going on, commend employees instead of screaming at them to run faster


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  5. Helpful (1)

    Great place to work until you've exceeded 1.5 years with the company

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Part Time Sales Associate in Milwaukee, WI
    Former Employee - Part Time Sales Associate in Milwaukee, WI

    I worked at H&M part-time (More than 3 years)

    Doesn't Recommend
    Doesn't Recommend

    Pros

    The sales associates who work at H&M are pretty fantastic. Going to work was more like going to hang out with my friends and assisting customers in between. For the most part, the managers really do care about your well being and your happiness. The pay is decent for a part time retail job, and the discount is generous, which is what kept me there for so long.

    Cons

    A lot of empty promises in terms of promoting. They say they like to promote from within yet you'll see so many more outside hires than internal ones. This is quite discouraging especially when you're initially so passionate about the company and determined to advance because of all the amazing opportunities that could be yours. These opportunities are just an elusive idea to keep you motivated and working hard. One of their values is "we believe in people," and quite honestly it's bologna. This is another one (and I think my favorite because in retrospect it's a joke) you'll hear all the time: "you are in charge of your own development," to really inspire someone to take initiative, which in theory works great. But as soon as you start asking questions regarding your development and take any sort of initiative to expand it, it will always either a bad time, management will be too busy, or you should just ask somebody else, which ends up being a cyclical nightmare of frustration. You end up just feeling like a nuisance and give up, and are then penalized for not taking initiative. It's one giant catch 22. They will literally use you for everything they can as long as they can without any acknowledgement or compensation. I would work 40+ hours a week as a part timer but was never technically made a full time employee. That continued for 2+ years. Communication within upper management was always lacking in my experience. And as much as they care about you personally, it didn't always feel like they cared about my career with the company. It's a nice dead end job to work through school or if you need a little extra cash, but if you have any hopes of advancing with this company, don't waste your time.

    Advice to Management

    Please make time for the employees who are really trying to succeed and grow with the company and help them do so.


  6. Agressive and Unrealistic

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Department Supervisor in Los Angeles, CA
    Former Employee - Department Supervisor in Los Angeles, CA

    I worked at H&M full-time (More than a year)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Paid time off for full time employees, benefits, company discount, wellness days, high beginning pay.

    Cons

    Clicky sales teams/ district teams at every location, unrealistically high standards and expectations with no means to achieve them, high turnover, high stress, no work/life balance, rude and demeaning customers, little/no support from management, not enough employees to run stores effectively, cost cutting at every corner, no real structure for how things are supposed to be done (even if you are told to do something one way, someone else will tell you that it's wrong the next day), WATCH YOUR TIME-CLOCK BECAUSE THEY MIGHT ALTER IT, you might also get asked to work off the clock or on breaks. DO NOT DO IT. "Our Values" not enforced AT ALL.

    Advice to Management

    Provide your team with the support they need and fight for them or they will leave, and I don't blame them. Also, building a set of values based on falsehoods about the company's actual goals just makes people bitter. Please stop.


  7. Helpful (1)

    You couldn't pay me to work there again.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Advisor in Raleigh, NC
    Former Employee - Sales Advisor in Raleigh, NC

    I worked at H&M full-time

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Great co-workers. Good discount. Good benefits.

    Cons

    Favoritism from management. Lack of communication from management False promises with development Team work needed a lot of improvement No professionalism when delivering feedback especially managers to staff For the amount of work and things that were put up with, the pay didn't seem fair

    Advice to Management

    Be fair. Communicate with your staff about everything. Follow through with plans. Be professional. Give constructive criticism, and don't just tear people down. Most importantly, listen and be a team player. You shouldn't be entitled or make staff work twice as hard just because you're in a managerial role.


  8. Working in Mangement

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at H&M

    Recommends
    Neutral Outlook
    No opinion of CEO
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    Good pay, great team for the most part

    Cons

    will always do more than your title, works you to the bone


  9. Management Sucks

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Department Manager in Phoenix, AZ
    Former Employee - Department Manager in Phoenix, AZ

    I worked at H&M full-time

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Good experience in retail operations and management.

    Cons

    Usually the Store managers will hand off all their work to Department managers or supervisors.

    Advice to Management

    Stop delegating all the work on your employees and maybe the turnover will not be so high.


  10. Sales associate

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at H&M

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    • Discount. Even on sale items. But sometimes that wasn't even enough. • fun people to work with • cute clothes

    Cons

    •The customers are usually trash. • Management is usually very messy and LAZY (emeryville store) Her name is CRYSTAL BELL. • Management plays favorites. You won't be moving up if you're not licking butt.

    Advice to Management

    Do the work you expect us to put in. Keep your behinds on the floor and stop being so hard to locate!!!!


  11. Helpful (2)

    Not a great place to work

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Part-time Sales Advisor in Braintree, MA
    Former Employee - Part-time Sales Advisor in Braintree, MA

    I worked at H&M

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    - Pay is based on cost of living for your area, this means they generally pay above minimum wage. - Decent benefits, even for part time employees. You get your birthday off as a paid holiday, and you'll earn paid vacation after working there a full calender year. - 25% discount that can be applied to sale items as well. - 1 hour breaks depending on length of shift. - Relatively flexible hours. - They like to promote from within, which is good, but you'll only reach the position you want if you're favored by management.

    Cons

    I can only speak for my store, as every H&M is different, and management will decide what policies they do or do not want to follow. - Be prepared to do the job of 10 people for the same amount of pay. - Chronically and severely understaffed. - Incompetent management. - Depending on your area, the low prices bring in less than desirable clientele. Be prepared to get screamed at by entitled customers, or even physically assaulted - something that has happened at my store on more than one occasion. - Registers are old and outdated. - Day shift workers are very task focused, so little cleaning is done, thus the store is left a complete mess for those unfortunate enough to have to close. - Management gives little to no communication. - New employees are barely trained, or not trained at all, leaving them utterly incompetent at their job. New employees will often not be register trained for months after they start.

    Advice to Management

    - Listen to your employees. - Get better with communication. - Train employees properly. Train them for register immediately. - Adequately staff your stores. Understaffing causes your staff unnecessary stress and demoralizes them, this makes them quit.



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