H&M Reviews

Updated October 22, 2014
Updated October 22, 2014
621 Reviews
3.4
621 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
H&M Managing Director & CEO Karl-Johan Persson
Karl-Johan Persson
258 Ratings

Review Highlights

Pros
  • H&M is very flexible and only really requires you to have your weekends open (in 64 reviews)

  • Great Benefits; Pay; Fun Co-workers; Discounts;Fast pace (in 42 reviews)


Cons
  • Trying to Run a H&M the size of 1/2 a Macy's on the budgeted hours of a Journeys shoe store (in 56 reviews)

  • It is a fast paced environment which means long hours on your feet (in 23 reviews)

More Highlights

76 Employee Reviews Back to all reviews

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  1.  

    Do not work here.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Department Supervisor in Washington, DC
    Former Employee - Department Supervisor in Washington, DC

    I worked at H&M full-time (more than an year)

    Pros

    Birthday pay, great employee discount, paid time off benefits, corporate level positions pay great, full staff in every location

    Cons

    If you were a district manager at your company they would tell you you're only good enough to be a store manager at H&M. They value their internal hires more than external. It is impossible to close and fold down the store at the end of the night because all of your product has to be on the floor. There is pretty much no such thing as backstock. I was told by my upper management numerous times to clock out because I could not get overtime but to still work off the clock as if it was not an option, which is a serious HR issue. Unless you are applying for an office position at H&M, do not even consider it. They treat everyone working their floors like crap.

    Advice to ManagementAdvice

    Consider hiring people actually of quality with credentials and not just because they are internal hires

    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO
  2. 2 people found this helpful  

    Could be worse, could be better.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Agent in Chicago, IL
    Former Employee - Customer Service Agent in Chicago, IL

    I worked at H&M full-time (more than an year)

    Pros

    The people who are great are really great. The company is the leader in the industry. The company's prospects are good.

    Cons

    Rapid expansion means too many grey areas. Sometimes feels like high school. Company is too cost conscious. Managers are mediocre and inconsistent with one another.

    Advice to ManagementAdvice

    Figure out the scheduling problems.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  3. 1 person found this helpful  

    It's good to work in this company, but the salary is not decent.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Advisor - Full Time in New York, NY
    Current Employee - Sales Advisor - Full Time in New York, NY

    I have been working at H&M full-time (more than 5 years)

    Pros

    Flexible schedule and great environment to work. Great benefits!

    Cons

    The company needs to work more on the salary because there are people with 7 years or more who have a lot of experience and skills and still get paid $10.00 or $12.00 an hour. The company has to work with every store by training and enhancing the staff from sales associate to managers.

    Advice to ManagementAdvice

    More communication with the staff, more respect, fair salary to everyone and please stop the favoritism.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
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  5.  

    So so experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Part-time Sales Advisor
    Former Employee - Part-time Sales Advisor

    I worked at H&M part-time (more than 3 years)

    Pros

    Ability to work flexible schedule. Big emphasis on internal promotions.

    Cons

    Inconsistent hours, management can be clueless, communication is always an issue

    Advice to ManagementAdvice

    Consistent communication

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
  6.  

    Crazy busy, good pay but not worth it

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at H&M

    Pros

    The starting rate is the highest you'll find in fast fashion retail, Christmas gifts are always cool, you get a prize every 5 years, some type of raise every 6 months

    Cons

    It is sooooo busy. Crazy busy, you will never have enough ringers on reg, the fitting room will always need two associates to keep the clothes off the floor but there will always only be one. Customers throw clothes everywhere, pee in the fitting rooms, steal like crazy, and treat you like trash. Long overnights that everyone participates in 4-5 times a year. Promotions are based on availability, nothing else.

    Advice to ManagementAdvice

    Control the drama in your store, stop going out for drinks with your employees. Stop playing favorites with the schedule. Promote people who deserve it. Not people who conveniently have nothing else going on.

  7. 2 people found this helpful  

    Great Company, However.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Store Manager in Washington, DC
    Current Employee - Store Manager in Washington, DC

    I have been working at H&M full-time (more than 3 years)

    Pros

    Fast pace, great pay, great benefits.

    Cons

    Advancement is based on friendships and personal relationships rather than merit. Senior management seem to have no idea on how to run a company growing at such a flat rate. Some locations are near unmanageable due to the ill-qualified management in place.

    Advice to ManagementAdvice

    Create a mission statement with a vision, execute it, and be consistent instead of preaching consistency.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  8.  

    hm seasonal

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at H&M

    Pros

    people were cool to work with

    Cons

    I really get tired sometimes

  9.  

    Fast paced, jammed packed, and stressful.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Advisor in Portland, OR
    Current Employee - Sales Advisor in Portland, OR

    I have been working at H&M part-time (more than 3 years)

    Pros

    You are never just standing around. Decent pay for full-timers. Decent benefits for full-timers.

    Cons

    Part-timers get screwed on hours, pay, scheduling, and benefits. Not much room for growth because of a lack of open positions (unless you want to move). Management is not on the same page and most do not know how to optimize their individual employees in order to setup the store for success. The stores are way too full of merchandise (jammed packed, messy, cluttered, unorganized, confusing) which makes upkeep extremely difficult (not to mention the merchandise constantly become torn/stained/etc. as a result). Employee to work ratio is setup for failure because there are not enough hours given in order to keep the store in optimal appearance and functioning. Too many different types of sales going on at once that make it confusing to customers and employees. The lingerie department needs a major re-do in how items are displayed (change it to each row being sized (constant complaint) and underwear being sized in drawers). They way that H&Ms are setup right now makes it really difficult to be able to practice good customer service.

    Advice to ManagementAdvice

    I would recommend creating separate stores for females, males, and kids/mama in order to optimize space (declutter and make it easier to shop) for these departments. If possible, I would also recommend creating outlet stores for all of BORE merchandise. Thus, customers will be able to find items easier, the merchandise will be less packed and easier to shop, the store will look more organized and inviting, there will be less damaged items, upkeep will be optimized, employees will be able to "own" their assigned department to make the department look fabulous, and will enable employees to be able to optimize their customer service. Change signs so that everything printed on them is in larger/readable print to make them more clear to customers. Start doing gift receipts! Turn the music level down so that customers do not get annoyed and leave because they are having to yell...loud music is unprofessional...I hear customers complain constantly about how loud the music is.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  10. 1 person found this helpful  

    Good Pay, Over Work with No Recognition

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Full Time Sales Advisor in New York, NY
    Former Employee - Full Time Sales Advisor in New York, NY

    I worked at H&M full-time (more than an year)

    Pros

    The pay is amazing especially if you have experience. The discount is great for the price of the clothes. Easy work. Great peers. Very busy and fun.

    Cons

    Personal growth is hard to achieve if you don't know the right people. The policies are overly stringent especially for things that you can't do off the clock. Raises are based off of year end reviews even if you get all 4's you will not even get a $1 raise. A bunch of tools for success are available but immature managers running the store.

    Advice to ManagementAdvice

    Compensation should be higher to increase morale. Discount on items are $150 or more should be higher. Certain rules should be taken out because they are detrimental to employee's values.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  11.  

    Sales Associate

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at H&M full-time

    Pros

    friendly co-workers, supportive management, you learn a lot. It's very fast paced so you got to be a great multitasker, good with stressful situations. A lot of standing for long hours,

    Cons

    poor salary, difficult to progress, strict policies: DON'T BE LATE!!!!!! they are very strict with time management they do not tolerate tardiness

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

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