H&M

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H&M Reviews

Updated Jul 15, 2014
All Employees Current Employees Only

3.3 541 reviews

85% Approve of the CEO

H&M Managing Director & CEO Karl-Johan Persson

Karl-Johan Persson

(229 ratings)

68% of employees recommend this company to a friend

Review Highlights

Pros
  • H&M was willing to work with my school schedule and kept it consistent for the most part(in 58 reviews)

  • Great Benefits; Pay; Fun Co-workers; Discounts;Fast pace(in 36 reviews)


Cons
  • did not enjoy my environment overall and was very sad because I love H&M(in 53 reviews)

  • It is a fast paced environment which means long hours on your feet(in 20 reviews)

172 Employee Reviews Back to all reviews
Relevance Date Rating
in
    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

     

    It was Ok.

    Sales Advisor (Former Employee) New York, NY

    ProsThis company has a great business model that starts at the top and trickles down to the bottom. All retail employees start at the same level and then you have the opportunity to prove yourself and work upwards. Pay was decent.

    ConsI was working at a new store with a lot of younger people who were JUST starting off in retail. A lot of immaturity from the employees and those trying to "prove" themselves. Too many managers with conflicting ways of wanting to do things. Felt like I was in a circus many times.

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

    • Culture & Values
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    • No Opinion of CEO

     

    Cool coworkers, very tiring work, understaffed

    Sales Advisor (Current Employee) Minneapolis, MN

    ProsH&M was willing to work with my school schedule and kept it consistent for the most part. For longer shifts you get 15 minute breaks and 1 (unpaid) hour break. The discount is nice. It's fun being around trends and listening to the store's soundtrack. It was a decent job while being in school since the starting pay is higher than most retailers. Some people have stayed with the company for years and received promotions. For staff meetings and overnight shifts there would be potlucks and free food. If sales were high, you'd get free food too.

    ConsThe work itself can be very tiring. Expect sore feet after 9 hour shifts. The biggest con was being constantly understaffed. H&M is a very busy store in this area and having 1 person on the floor opening on Sunday morning is stressful. This means you run the register, fitting room, sales floor, AND answer the phone. Even with 2 people it's difficult.

    There's also favoritism amongst managers and advisors/visuals, so promotions aren't always based on work performance. If you're new or not a manager's favorite, you can get stuck on register for your entire shift. But there are several floor managers so each shift is different. And as always, the customers can be a bit rude, but I think more so at H&M because of the cheap price-point. The store was always a mess at closing.

    No, I would not recommend this company to a friend

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    it was great

    Part-time Sales Advisor (Former Employee) Miami, FL

    Prosthe people are friendly great benefits

    Consbad management staff, based on favoritism

    Advice to Senior Managementbad management staff

  1. We want your feedback – Are these company reviews helpful to you?  Yes | No
    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

    1 person found this helpful  

    Great company but...

    Customer Service Agent (Former Employee) Chicago, IL

    ProsThey have great values, great time-off policies and a lot of team activities. They try to be very upbeat and productive in constantly advancing. Management is nice and co-workers are nice.

    ConsThey claimed that they help people move forward in the company but they sometimes play favorites. If you do not get to shine in front of management then good luck moving to a higher position. Hours are retail hours and even after hours, which means you will be working nights and weekends which is difficult for people who have children. This job is good for people that do not mind crazy hours and who do not mind if they do not get promoted.

    Advice to Senior ManagementMake sure to treat everyone equally, do not help one person advance just because you were friends with them before or because you have more in common with one person. There are various talented people in the customer service center, so make sure to acknowledge them as well.

    No, I would not recommend this company to a friend – I'm optimistic about the outlook for this company

    • Culture & Values
    • Work/Life Balance
    • Senior Management
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    • No Opinion of CEO

     

    Friendly environment but overworked

    Part-time Sales Advisor (Former Employee) Las Vegas, NV

    ProsA fun environment to work in with many different individuals with different personalities.

    ConsSuper busy on weekends and holidays but that's a given with retail jobs.

    Yes, I would recommend this company to a friend

    • Culture & Values
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    • Senior Management
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    • No Opinion of CEO

     

    Great Learning Experience

    Visual Merchandiser (Former Employee) Las Vegas, NV

    ProsH&M as an overall company was great to work for. Excellent health benefits and amazing opportunities to travel and open stores.

    ConsStore level management was a joke. Favoritism ran rampant as those with little skill would be promoted quickly due to their friends in higher places. Professionalism is near non-existent as management would gossip and act inappropriately on the sales floor often.

    Advice to Senior ManagementHire people who can contribute to the success of a store and/or district, not people who are experts at "playing politics".

    – I'm optimistic about the outlook for this company

    • Culture & Values
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    ok i guess

    Anonymous Employee (Former Employee)

    Prosgood comapny, great discount,excellent working staff

    Consbad manageent, poor development favortism has a lot to do with it

    Advice to Senior Managementpick better management you dont have to be 30 to be a manager

    • Culture & Values
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    • Senior Management
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    • No Opinion of CEO

    1 person found this helpful  

    Boring work but great if you're young

    Sales Associate (Former Employee) Seattle, WA

    Prosgreat employee discount and the give you great benefits, the pay is what you would expect.

    ConsThe work is overall pretty boring. Not a whole lot that was mentally stimulating.

    No, I would not recommend this company to a friend – I'm optimistic about the outlook for this company

    • Culture & Values
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    • Career Opportunities
    • Approves of CEO

    1 person found this helpful  

    H&M is a great company. Just don't work in the DC Market.

    Store Manager (Former Employee) Washington, DC

    Prospay and benefits. industry-leading training programs on coaching and merchandising.

    Consfavoritism, Eurocentric. promotes the wrong people, senior leaders within district are lazy and do not follow the core values

    Advice to Senior ManagementStop promoting people that babysit your kids. Stop promoting people where their husband stole money and got fired and you feel bad. Think about your actions and what it looks like to all the staff that wants to grow.

    Yes, I would recommend this company to a friend

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Approves of CEO

    1 person found this helpful  

    One of the better retailers to work for

    Visual Manager (Current Employee) Philadelphia, PA

    ProsCompetitive pay, good benefits, excellent internal promotions, ethical company, great company values

    ConsPay rates "cap off" at a certain rate, long hours on your feet, poor inexperienced management, management is paid a ridiculous in-proportionate amount compared to positions under, monotonous work

    Yes, I would recommend this company to a friend – I'm not optimistic about the outlook for this company

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