H&M Reviews

Updated June 28, 2014
Updated June 28, 2014
571 Reviews

3.4
571 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
H&M Managing Director & CEO Karl-Johan Persson
Karl-Johan Persson
243 Ratings

Review Highlights

Pros
  • H&M was willing to work with my school schedule and kept it consistent for the most part (in 58 reviews)

  • Great Benefits; Pay; Fun Co-workers; Discounts;Fast pace (in 37 reviews)


Cons
  • did not enjoy my environment overall and was very sad because I love H&M (in 53 reviews)

  • It is a fast paced environment which means long hours on your feet (in 22 reviews)

More Highlights

49 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1.  

    Sucked completely

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Associate  in  Beachwood, OH
    Former Employee - Sales Associate in Beachwood, OH

    I worked at H&M part-time

    Pros

    there are no pros here unless you like to stand in a fitting room for a whole shift.

    Cons

    worked for the company part time for 2 months did not do anything but work in the fitting room.

    Advice to ManagementAdvice

    Learn to train your new hires everything at the beginning you never know how much potential somebody has.

    Doesn't Recommend
    No opinion of CEO
  2.  

    Great colleagues, terrible managers who created an awful working environment.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Advisor  in  Southampton, England (UK)
    Former Employee - Sales Advisor in Southampton, England (UK)

    I worked at H&M part-time for less than a year

    Pros

    Great Team work skill building, H&M's values are a great idea.

    Cons

    Customers are usually rude and managers are ruder. Working environment is terrible because managers did not look after staff.

    Advice to ManagementAdvice

    Change career.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  3. 1 person found this helpful  

    Department supervisor

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Department Supervisor  in  Jacksonville, FL
    Former Employee - Department Supervisor in Jacksonville, FL

    I worked at H&M full-time for more than 3 years

    Pros

    Good benefits. Cool clothes. Fast paced environment. Lots of responsibility from the begin inning

    Cons

    Poor training, lack of communication, understaffed, terrible upper management. Company doesn't make people a priority.

    Advice to ManagementAdvice

    Get over yourselves. Every district and regional person in this company don't have a clue as to what there doing.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
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  5.  

    Horrible!!!!'

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous
    Former Employee - Anonymous

    I worked at H&M

    Pros

    Great clothes and good deals.

    Cons

    Store managers are not ready to be in there positions. They dont know how to handle there team and are always in the office. They should open there eyes and see what's going on in there stores.

    Advice to ManagementAdvice

    Know your store and team before you judge them and keep your store's business to your store and not gossip to other stores.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  6. 3 people found this helpful  

    Only work here if you're desperate.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Advisor
    Former Employee - Sales Advisor

    I worked at H&M full-time for more than a year

    Pros

    Fast-paced environment and vacation time.

    Cons

    The company doesn't even live up to its own values. Such a joke.

    Work-life balance does not exist. Sometimes you're expected to work 14 hours+, unless you want to get on the bad side of the store manager. You will know if you did, because you will find yourself cleaning up kid's accessories (H&M employees' worst nightmare), or having to close AND open the very next day for a couple of weeks.

    YOU CANNOT GET HURT/INJURED. Because even if you have a doctor's note attempting to call out from work, management will give you a hard time. They once asked a co-worker of mine to grab a chair and SIT at the register to ring when she hurt her neck/spine. The company only sees its employees as working tools.

    The high rate of internal promotion is a huge lie. They hire people who applied to be a visual merchandiser and give them the title of sales associate first. After 6 months, they then "promote" that person so it seems like he/she was promoted internally. People are promoted by favoritism, not ability. There are a lot of lazy employees who got promoted because they know how to pretend in front of the right people. That is also the main reason why there are always unfinished projects laying around in the store. It is making everyone's job more difficult. The company also makes lots of promises they can't keep when it comes to developing an individual.

    No one wants to come to work. The employee turnover rate is very high. There are lots of no call no shows but they know they can get away with it because the store manager cannot afford loosing any more employees.

    Yeah sure, the pay seems good for retail. However, considering the "games" you have to put up with and high work load, this company pays NOTHING. Well..unless you are one of those lazy ones.

    Advice to ManagementAdvice

    Please start living up to the company values (and that includes the district team).

    Doesn't Recommend
    No opinion of CEO
  7.  

    Depends...

    • Comp & Benefits
    • Work/Life Balance
    Current Employee - Department Manager  in  Washington, DC
    Current Employee - Department Manager in Washington, DC

    I have been working at H&M full-time for more than 3 years

    Pros

    Fun coworkers, competitive pay, discount

    Cons

    don't practice their own company values, favoritism is rampant board-line discriminatory, favoring persons of European descent. Retention is poor and internal promotion is rare. Absolutely no communication at the store or district level. No focus on service or people development.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  8. 4 people found this helpful  

    Nothing is ever Good Enough, Defeating, Exhausting.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Department Manager  in  Washington, DC
    Current Employee - Department Manager in Washington, DC

    I have been working at H&M full-time for more than 3 years

    Pros

    4+Weeks of Vacation, Opportunity to transfer all over the country, Good Benefits, Great Pay

    Cons

    Trying to Run a H&M the size of 1/2 a Macy's on the budgeted hours of a Journeys shoe store.

    When you don't produce the unrealistic results that are expected by the District team with the extremely little hours provided, then you aren't "being efficient enough".

    People are promoted by favoritism in the district.

    The customers are extremely rude, ignorant and aggressive.

    The company tries to force/convince you that this is a great place to work by taking "great place to work surveys" and then acts surprised when they don't come back good. Then blames management.
    (If this was such a "great place to work" then you shouldn't have to constantly try to convince everyone? Right!?)

    Your chances of becoming a District Manager are next to impossible unless you either know someone or are from a foreign country preferably Sweden.

    The holidays are literal HELL in every sense of the word. Monster pushes of shipment to fill the sales floor. No Extra hours to clean the store or process shipment/place it to the floor. Constant petty customer complaints. Extremely aggressive customers. Everything falls apart and it will literally ruin your holiday season 100%

    If you love feeling defeated, unaccomplished and exhausted every day when you leave work to the point where you want to cry or kill yourself then this is the perfect job for you!!!!!

    Negative Outlook
    Disapproves of CEO
  9. 1 person found this helpful  

    Worst company EVER! Do not work here as you'll be up for a lot of misery.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Associate  in  London, England (UK)
    Current Employee - Sales Associate in London, England (UK)

    I have been working at H&M part-time for more than a year

    Pros

    discount card that you get given well 1 month after you have started working there.

    Cons

    Very poorly organised, no opportunities to grow. No training given.Demand very much for the low wages it gives. No values- yet they claim to be different from other companies in that they value their workers.Extremely rude and arrogant supervisors and members of management who do not in the slightest respect or appreciate their workers.As a current employee who has worked over a year with the company and a few months in the new store (Hammersmith), I have not once felt like I have been appreciated or valued by my supervisor or manager- they constantly try to bring their workers down just because they are higher up in the hierarchy. Clear favoritism from management and supervisors. Always understaffed, meaning very few workers have to cope with an unrealistic high workload. I would honestly not recommend this company to ANYONE, you'll be in for a lot of misery and regret if you end up working here.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  10. 2 people found this helpful  

    The Unprofessional Behavior Starts From the Top and Trickles Down

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Responsible  in  San Francisco, CA
    Current Employee - Sales Responsible in San Francisco, CA

    I have been working at H&M part-time for more than 3 years

    Pros

    - 25% employee discount (if this interests you) plus more chances for bigger discounts for certain campaigns and rewards
    - You get to meet and work with a variety of personalities which can be enjoyable yet frustrating
    - Rewarding us with free food for accomplishing goals or for overnight projects

    Cons

    There is a HUGE problem with miscommunication and favoritism that seems to be displayed not just in the US, but across the globe. I have worked here for almost 4 years, and things have dramatically changed within this company. When I first started, everybody who I worked with, including Management, knew how to properly do their job, and worked hard as a single unit. Today, there is favoritism left and right, mean girl antics happening left and right, laziness and incompetence left and right, and a lack of professional behavior and miscommunication coming from the top tiers and sliding its way down into in-store management.

    I recently had a very foul interaction with our regional HR: Employee Relations "team" who are situated on the other side of the country in New Jersey (so convenient). Now, there's been a history of people in Corporation or upper management never responding back when you call, and I needed to discuss an important issue about payroll with them. When we were finally able to find a time to talk, I was sent an email from the Senior Manager blasting and accusing me of inaccurate assumptions of my claim (which I have real witnesses to back up my statement), and providing no concrete evidence or facts to support his side. In the email, he also stated that I would be contacted at 2 PM sharp.

    Fast forward to 2 PM, no call. So I waited. 2:10 PM, still no call. Then at 2:24 PM I was finally contacted by not one, but two people from this "team" to speak with me. The majority if not all of the conversation consisted of the two "team members" confirming that the sender of the email was incorrect (even though they were the ones who approved of the message before they sent it) belittling my intelligence by using the word-of-the-day, "assuming", refusing to take responsibility for their actions and instead pointing the finger at me and saying that I am the one to blame with the false information (it's known to be extremely difficult to receive the most truthful and accurate answer about this company and it's policies when you start asking people who should know ex. management), and basically BS-ing all of their answers without actually listening to what I was saying, all while the same person kept responding through email and butting in when he really had no place to be (after the phone conversation, he continued to insist that I was wrong, and that his "team" called me at 2 PM SHARP).

    The whole experience left me the most enraged and frustrated that I have ever been with H&M. I felt that I was being attacked by an unfair 3/1 disadvantage, and that my concerns were not treated with a professional attitude, nor in a professional manner, which is something that you would expect from someone who works in Human Resources, especially in a department called, "Employee Relations" where supposedly, they are on your side. I now understand why Management in the stores and in District are so awfully inaccurate: the main source of information can't even keep their facts straight.

    Advice to ManagementAdvice

    - Get your facts straight. If everyone is singing a different tune, then take action and confront the main source to get the correct information so that the miscommunication and confusion stops lying on the associates' shoulders, because then we look like the idiots.
    - Take responsibility for your actions, stop giving excuses, fibbing, and BS-ing just to save your own skin. We deserve the truth, and to be treated as equals, and given the same respect.
    - Promote people who possess the correct skills set and personality type for the correct position. The favoritism NEEDS to stop before you drive this company straight into the ground. Oh, and having a degree, like a Bachelor's is not a bad thing. In fact, it's a lot better than the experience one would get by working in a management position in one of your stores, because right now, your hiring process makes it seem like intelligence is not a requirement to move up in this company.
    - Learn how to take criticism better, and use that information to help improve your personal performance. Listen to suggestions, and become more empathetic and sympathetic towards your Sales Advisors. I don't know if you know this, but we are real people, with real thoughts, feelings, and lives outside of work.
    - Stop being so selfish and freaking out that you don't have enough coverage on the floor. Give a higher store allowance for hours, and perhaps we'll be more inclined to help you out.
    - Branding, company culture, and happy employees play a huge part in a business' success. By cutting out the negative, unnecessary fat from the top tiers, you will be able to start fresh, and create the fun company culture that embodies growth, education, opportunity, and an overall positive working environment and experience that you had originally planned.

    Strong communication = Happy Management = Happy employees = Happy customers = SUCCESS

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  11. 1 person found this helpful  

    H&M is the worst company I've ever worked for.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Visual Merchandiser  in  Jacksonville, FL
    Former Employee - Visual Merchandiser in Jacksonville, FL

    I worked at H&M full-time for more than a year

    Pros

    The break rooms are like a lounge, flat screen TV/DVD player, full size fridge, plastic utensils supplied by the company. Breaks are the best part of the day by far.

    Cons

    Insane amount of work and responsibility for very little pay.
    Unreasonably high expectations of all employees.
    The internal movement is so rapid and messy that no one is actually focused on the job they currently have, but the one they're trying to get, usually in another city.
    Absolutely NO GRATITUDE for the LITERAL blood, sweat, and tears that are poured into working there.
    Management plays favorites shamelessly. There is even a portion of the weekly mgmt meeting during which they talk smack about employees (they call it the "people" portion of the meeting. Every single store does this.
    If you don't feel like traveling to a nearby city at the very last minute and living in a crappy hotel for a month while working at another store, you're considered "unwilling to grow with the company".
    LONG LONG LONG hours. You almost never get off at the scheduled time.
    There's an almost cult-like air about the company, with vague mantras that everyone is constantly repeating (ex: "we believe in people". What does that even mean?).
    On top of all that, the customers are completely insane, rude, and incredibly ungrateful.
    I only stayed as long as I did because I needed the insurance for a surgery.
    Worst job ever.

    Advice to ManagementAdvice

    GET A LIFE. Stop belittling and brainwashing employees. You're already miserable, and you're perpetuating the nightmare.

    Doesn't Recommend
    Disapproves of CEO

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