H&R Block
3.4 of 5 761 reviews
www.hrblock.com Kansas City, MO 5000+ Employees

H&R Block Reviews

Updated Apr 28, 2014
All Employees Current Employees Only

3.4 761 reviews

                             

74% Approve of the CEO

H&R Block President & CEO William C. Cobb

William C. Cobb

(218 ratings)

66% of employees recommend this company to a friend
69 Employee Reviews Back to all reviews
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    2 people found this helpful  

    No organization

    Anonymous Employee (Current Employee)

    ProsI was looking for a seasonal job

    ConsThe pay was terrible and the company was not organized. The clients were never happy with their services. They made us call previous customers to try to make them make an appointment with us again and half the time they were angry that we called or just hung up.

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    great experience, but not a great employer

    Marketing Coordinator (Former Employee)
    Baltimore, MD

    Prosgreat for your resume, will allow you to really stretch yourself and will totally allow you to see if the corporate thing is really for you or not....

    Consno control over your budget, many tax pro's do not want to market themselves and build their book of businesses; office managers over burdened with corporate demands and cannot focus on the marketing aspects of the job making it tough for you to do your job...too many conference calls and the submission of travel and expense reports is as if it is still from the days before computers and smartphones. if you are unfortunate enough to have two districts then you will have two district managers to deal with and their agendas will never match and it will be a truly bipolar experience......

    Advice to Senior Managementpay people what they are worth, stop the furlough over Thanksgiving and Christmas (unpaid) that cuts the MC pay by 25% two months in a row....be more upfront about the truth of the use of the marketing budget, allow the MC to have more control over what is ordered in the preseason for give away items, etc....all in all - let the MC do what they are hired to do

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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    2 people found this helpful  

    HORRIBLE!

    Marketing Coordinator (Current Employee)
    Toledo, OH

    ProsNot a damn thing is a pro!

    ConsEvery aspect of this company is horrible.

    Advice to Senior ManagementLearn Taxes and stop harassing employees!

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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    1 person found this helpful  

    Too Much of a Cut-Throat Atmosphere

    Tax Specialist II (Former Employee)
    Gulfport, MS

    ProsTax Specialists have an unlimited supply of the best learning resources available at their disposal throughout the tax season and for only a $20 dollar fee, the rest of the year as well. A great feature that I utilized was the research tool that tax professionals could utilize, which incorporated the assistance of a 3rd party team who would provide 2 or more valuable sources such as court rulings, attorney or general's notices to support solutions to tax questions they would answer. The coolest part about the feature is that the research tools / assistant were all free and tax professionals could even get incentive pay if the research utilized led to the completion of a tax return.

    ConsThe push to make sales goals and quotas is difficult to reach for a first year tax professional, and by being "shadowed" by a more experienced professional leaves the client that the rookie is servicing to feel as he or she is receiving sub par service. Gaining confidence from a client when someone is standing over you is nearly impossible. I remember that during my first year, I even had one professional tell where and how I should stack my clients tax documents on my desk as I worked through them, and another who made sure to tell me how high my seat be adjusted. Rookies: be ready to be pushed around and ignore it with grace or else. Also, if you should decide the bathroom is in need of some TLC, you'd better wait until someone does it first to be sure a rotation is in place rather than it being your assigned duty for the season. Trust me, this can easily and indirectly happen. No one will clean up, because they will assume and expect you to do it.
    After your first year, you can expect to shine your expertise upon your clients and earn their confidence. However, if you expect to enlist the assistance of a more "senior'" associate in the office, kiss your clients goodbye- you've just empowered them and hopefully not in front of your client. If not, hopefully that associate doesn't go behind your back to "follow-up" or finish your return without you. If so, that associate will more than likely not agree with anything you are trying to do, or question you as to why you have done everything you've done in front of your client. This will cause your client to lose confidence in you as well. You won't receive any retention that way.
    If you think you can handle the tip of the iceberg that I just wrote novel about, then go ahead and try your luck earning a bonus. It's next to impossible, and the only way you'll ever receive more than the measly little pay your getting for your efforts. My tip for the bonus though, is clock out as soon as you last client leaves, so you can rest assure that you are only on the clock during the times your are earning the company money and you will be fine. I you have down time, then you are lowering your hourly salary and you'd better be making yourself some appointments. It can be done, but it will take a cut-throat attitude or a lot of loyal friends and family to get you started off on the right foot. Good luck!

    Advice to Senior ManagementEncourage teamwork within the offices. Allow junior tax professionals to evaluate senior tax professionals on their ability to assist and support as mentors instead of competitors. Experts in the office should never feel threatened by the juniors, and for good reason. Senior preparers could be recognized for their efforts by incentives such as an additional "friend and family" return since those are like gold to them anyway, and would help them build their business, and is essentially the least the company could offer for their exceptional assistance to the rising of the new and blooming superstars on deck.

    No, I would not recommend this company to a friend

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    master tax advisor

    Tax Professionals (Current Employee)
    Oxnard, CA

    Prosflexibility and good tax experience

    Consunqualified tax professionals who attempt to do your tax return

    Advice to Senior Managementprovide an experienced mentor who is willing to assist the new people

    No, I would not recommend this company to a friend

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    Thrown in late in the season, and made the best of it.

    Office Manager II (Current Employee)
    Overland Park, KS

    ProsGreat clients, great tax professionals. Fun marketing opportunities, you can build your business with marketing aids from the company.

    ConsNo training for office managers. No support from District manager.

    Advice to Senior ManagementFor office managers, the hours are long, the training is minimal, the expectations are high. If you want quality, pay more, offer support, and train a little. I enjoy the work, and my experience allows me some success, however my office would have performed much better if I had staffing for the front desk, a little training, and a little support from the team above me.

    No, I would not recommend this company to a friend

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    1 person found this helpful  

    Low pay for the stress

    Client Services Professional (Current Employee)
    Phila, PA

    ProsIt's seasonal. I know others might consider this a 'con," but who would want to work in such a negative environment year 'round?

    ConsBack biting tax preparers harassing the Client Service Professionals about not getting enough clients and trying to "steal" another tax pro's clients. Wages are barely above minimum wage. The public can be nasty and demanding. Software freezes up a lot causing problems setting appointments, doing the taxes and taking the payments.

    Advice to Senior ManagementWhat management?

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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    Worse every year

    Tax Professional (Current Employee)

    ProsThe people are the best. I have great coworkers. Great clients. If it was just us we'd have a great time. I like doing taxes and my clients are like extended family members I see once a year. Inexpensive training with online classes every year in numerous advanced tax topics.

    ConsTraining - the basic class used to be thorough and on paper so everyone who took it had to really know the subject. Now it's on computers and they pass and get hired and still can't do anything harder than a 1040EZ. Anyone with experience has to make up for it both by doing more tax returns but also by helping the new guy with every single return he does. Add in the penchant the call center has for double booking us or giving us difficult returns to do in 30 minutes, we are all feeling pressured.

    Advice to Senior ManagementHire more experienced people. Pay more if that's what it takes to get them. Without them the company is going to fail. Then let them do taxes. Hire a marketing team for every area that is not made up of tax preparers so it doesn't take away from busy office staff. Stop calling clients too, use the email addresses you make them give in the interview. They prefer to get email over phone calls anyway. Let preparers have enough time to complete the returns you want them to start. Getting more clients in the door won't do you one bit of good if you don't let the preparers finish the returns too.

    No, I would not recommend this company to a friend

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    The Office Manager Stole My Clients

    Tax Specialist II (Former Employee)
    Cape Coral, FL

    ProsGenerally a great work environment, until you have a problem with someone and then a blind eye is turned.

    ConsWorked there for five years building my client base only to have a new Office Manager steal clients in my last year.

    Advice to Senior ManagementStick up for the tax pro and not the Office Manager if there is a conflict.

    No, I would not recommend this company to a friend

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    1 person found this helpful  

    HORRIBLE. DO NOT WORK HERE. (This review is for the Premium office on Bristol Street in Elkhart, IN)

    Customer Service Professional (Current Employee)
    Elkhart, IN

    ProsYou get your taxes done for free and the hours that you get are great if you don't have a life or a family.

    ConsWhere do I start. They switch your hours on you, you have to come in regardless of whether you are deathly ill or not because they have no back-up CSPs, if the tax pros are busy you can't leave for lunch which during peak will mean that you can't leave for lunch at all, when they have you put in your commitment to work, don't bother because they won't follow it anyway, the tax professionals are rude and talk about you behind your back and complain about things to everyone else but not come to you, one of the tax professionals complained about me because I went to lunch and didn't offer to buy her anything which I normally would have (which is ridiculous because I have a family and a baby to support) but she had her door shut and was with a client. Lord forbid you ever have a family emergency or need a personal day because they are unwilling to search for a replacement and the poor other CSP will be stuck here for a 12 hour shift by herself with a ten minute break and a half hour for lunch.
    I have never been so unhappy in a job. There is no team playing. It is a very hostile environment. I don't know if they other offices are this bad, but this place is horrible. I would only recommend working here if you like torturing yourself and being told that you are a failure.

    Advice to Senior ManagementPromote working as a team. Don't let your tax professionals get an ego where they think that just because they paid for a class to become a tax pro that they are any better or smarter than anyone else. Don't treat your employees like their time doesn't matter.

    No, I would not recommend this company to a friend – I'm optimistic about the outlook for this company

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Glassdoor is your free inside look at H&R Block reviews and ratings — including employee satisfaction and approval rating for H&R Block CEO William C. Cobb. All 69 reviews posted anonymously by H&R Block employees.