H&R Block

www.hrblock.com
Employer Engaged

H&R Block Reviews

Updated February 15, 2015
Updated February 15, 2015
81 Reviews
1.0
81 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
H&R Block President & CEO William C. Cobb
William C. Cobb
81 Ratings

Review Highlights

Pros
  • Flexible schedule, work as little or as much as you wish (in 58 reviews)

  • H&R Block offers an education program that you can not get anywhere else (in 54 reviews)


Cons
  • There was a lot more boring downtime in the office than I expected during tax season (in 70 reviews)

  • H&R Block is plagued by a lack of clear communication within the organization (in 49 reviews)

More Highlights

81 Employee Reviews Back to all Reviews

Sort: Popular Rating Date
  1.  

    Worst job ever, most ineffective management ever and poor substitute for a job

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Office Marketing Ambassador in Asheville, NC
    Former Employee - Office Marketing Ambassador in Asheville, NC

    I worked at H&R Block part-time (less than a year)

    Pros

    I cannot think of anything positive to say about this company. The only positive is the kindness of a few of the tax pros who worked in my office in Asheville NC.

    I resigned after 4 weeks and have never been happier to leave a job and incompetent management.

    Cons

    As Marketing Ambassador for Tunnel Rd Office, Asheville NC, I worked for 2 weeks and then "terminated" by an HR employee in headquarters and neither I nor my manager was notified. It took 2 weeks to be "rehired" in the system while I was unable to clock in hours worked; I was required to re-enter new hire paperwork not once but twice. I was told to continue working. I appealed to the city office marketing coordinator for help and the support person for Client Service Professionals, and even to the District Mgr in Tennessee. No one helped or even replied to my phone calls or email messages. Only my office manager tried to help but was thwarted by the incompetence of the IT and HR Departments. When I finally was rehired into their terrible system, I was told I would be paid all hours worked on next paycheck. My paycheck was short 2 days. The company has no idea of how to market and sell their products and services. This was a feeble attempt to start actively selling HRB. At $9 per hour, this was not worth my time.

    Advice to ManagementAdvice

    Get serious about marketing and sales. Pay attention to the details in your HR and IT departments. Above all, communicate with and respect your employees. I saw no communication nor respect in the 4 weeks I worked in this office.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  2. 1 person found this helpful  

    Shocking Lack of Training

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - FIRST YEAR TAX PROFESSIONAL
    Current Employee - FIRST YEAR TAX PROFESSIONAL

    I have been working at H&R Block

    Pros

    There are part time, flexible schedules available. There are some forms of training available in between tax seasons.

    Cons

    I spent a few months in Block's tax class, prior to actually working here. The class was a mixed bag itself- good instructor, but there is rampant feeding of answers to students so that they can pass the exams and become certified. Now that I am actually working in an office, the lack of training and other issues with this company are ridiculous. At the office/branch level, there has been absolutely no training or orientation to the office. There were no opportunities to sit down with an experienced tax pro to see how they prepare taxes - this would have been hugely helpful, as there are 1000 different questions in the tax software that frankly were not covered in my tax class. New tax pros are basically just thrown in to prepare returns with no assistance. What's really shocking is that no one is even reviewing new tax pro's work to ensure they are preparing returns accurately.

    Advice to ManagementAdvice

    You're a huge, reputable company full of professionals. Act like it.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  3. 2 people found this helpful  

    Client Services Professional - basically a secretary/janitor

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Client Services Professional and Receptionist in New York, NY
    Current Employee - Client Services Professional and Receptionist in New York, NY

    I have been working at H&R Block part-time (less than a year)

    Pros

    Flexible hours, willing to work with schedule, good way to gain administrative experience

    Cons

    Making people vacuum floors and scrub toilets for lousy pay. Can't they get janitors to do this stuff?

    Advice to ManagementAdvice

    Stop getting the CSPs to do janitorial work so they can concentrate on giving good service at the front desk.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5.  

    Good for experience to prepare easy tax returns

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at H&R Block

    Pros

    Seasonal work if that's what your looking for

    Cons

    Never sure what hours you will be working. Schedule always changing

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  6.  

    short title

    • Culture & Values
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at H&R Block

    Pros

    yes there are pros to this

    Cons

    Customer has
    5 days to accept or
    reject event

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  7.  

    poor treatment of client service professionals

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at H&R Block

    Pros

    you get your taxes done for nothing.

    Cons

    tax pro's put blame on csp's for others mistakes.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  8. 1 person found this helpful  

    Poor pay, no opportunities; OK as a seasonal job

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Los Angeles, CA
    Former Employee - Anonymous Employee in Los Angeles, CA

    I worked at H&R Block part-time (less than a year)

    Pros

    Great people, flexible schedule, opportunity to become a certified tax preparer

    Cons

    Despite the wonderful people--and there are many--the positive aspects of the organization is eclipsed by disorganization. You will be paid minimum wage and there are virtually no opportunities for advancement no matter how hard you work. As one reviewer said there is lots of favoritism. Goals are unrealistic.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  9. 1 person found this helpful  

    rascist

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at H&R Block

    Pros

    I got out before they raped me for any more money

    Cons

    hired me and then fired me for an old assault chaarge even though there are people in the office with charges and other with charges in other places got hired. i had already asked repeatedly if this was going to be a problem and was told no because it was not a financial crime. of course this was after the said if I paid for my ptin since I had not filed taxes in the last few years and it couldn't be ordered online. they said pay for it and we will reimburse you. i paid for it and now they are refusing to pay me for it.

    Advice to ManagementAdvice

    get your lies straight

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  10. 2 people found this helpful  

    Pay was good but it is not people-friendly

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Kansas City, MO
    Former Employee - Anonymous Employee in Kansas City, MO

    I worked at H&R Block full-time (more than a year)

    Pros

    Pay and benefits are good.

    Cons

    They don't live according to their vision. Management is untrained in managing people. People are treated badly and are fired quickly.

    Advice to ManagementAdvice

    Provide managers with training and make them accountable for how they treat employees.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  11.  

    They crap on older workers!

    • Senior Management
    • Culture & Values
    Former Contractor - Customer Service Representative in Kansas City, MO
    Former Contractor - Customer Service Representative in Kansas City, MO

    I worked at H&R Block as a contractor (less than a year)

    Pros

    Competitive wage for seasonal work.

    Cons

    They treat younger workers a lot better then older workers. Maybe that's because older workers by the very nature of their age cannot work as long.

    Advice to ManagementAdvice

    Treat your seasonal customer service employees with more respect. Hopefully they have changed CEOs since 2010.

    Doesn't Recommend
    No opinion of CEO

Work at H&R Block? Share Your Experiences

H&R Block

 
Click to Rate
or

Your response will be removed from the review – this cannot be undone.