H&R Block

www.hrblock.com

H&R Block Reviews

Updated January 11, 2015
Updated January 11, 2015
947 Reviews
3.6
947 Reviews
Rating Trends

Recommend to a friend
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H&R Block President & CEO William C. Cobb
William C. Cobb
277 Ratings

Review Highlights

Pros
  • Flexible schedule, work as little or as much as you wish (in 58 reviews)

  • H&R Block offers an education program that you can not get anywhere else (in 54 reviews)


Cons
  • There was a lot more boring downtime in the office than I expected during tax season (in 70 reviews)

  • H&R Block is plagued by a lack of clear communication within the organization (in 49 reviews)

More Highlights

102 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1.  

    Loved working with Customer Reps & end user customers.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Seasonal Supervisor in Kansas City, MO
    Former Employee - Seasonal Supervisor in Kansas City, MO

    I worked at H&R Block part-time (more than an year)

    Pros

    Management always made sure all Customer Reps had what they needed to do their job and recognized those who went above and beyond.

    Cons

    Their full time supervisors were held to different and less performance objectives than seasonal supervisors.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  2.  

    Seasonal only

    • Comp & Benefits
    • Work/Life Balance
    • Career Opportunities
    Former Employee - Tax Professional in Chicago, IL
    Former Employee - Tax Professional in Chicago, IL

    I worked at H&R Block full-time (more than an year)

    Pros

    The hrs that you request are usually given

    Cons

    The employees that have been there longer get to help as many ppl as they want even if your free to help. And this means a very small check due to no commotion.

    Doesn't Recommend
    Negative Outlook
  3.  

    Tax preparation

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at H&R Block

    Pros

    Flexible hours, good part time job

    Cons

    Low pay for new employees

    Recommends
    Neutral Outlook
  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5.  

    Not an employee

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Tax Preparer in Castro Valley, CA
    Former Employee - Tax Preparer in Castro Valley, CA

    I worked at H&R Block part-time (more than 8 years)

    Pros

    Working with clients is rewarding and challenging.

    Cons

    H&R Block does not consider Tax Professionals as employees even though they pay on a W-2. How they get away with that is a mystery. You can work for ten years and if a new manager doesn't like you then you can be out of a job.
    Clients do not have a consistent tax preparer they can turn to because of this.

    Advice to ManagementAdvice

    Respect Tax Professionals. Don't let District Managers abuse their power. Clients are more important than a District Manager with a pompous attitude.

    Doesn't Recommend
    Positive Outlook
  6.  

    Customer Service Provider

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Provider
    Former Employee - Customer Service Provider

    I worked at H&R Block full-time (more than 5 years)

    Pros

    Some co-workers are fun to work with.

    Cons

    Payrate is not worth the hassel. No chance to exceed 9.00 per hour in Florida. Per an office manager. They will bring a new CSP in and pay them more than the CPS that would have to train them.

    Advice to ManagementAdvice

    Pay your CSP as you do your Tax Professional and you want have to worry about them returning for the following season.

    Doesn't Recommend
    Disapproves of CEO
  7. 2 people found this helpful  

    100s of hours spent learning difficult tax-knowledge for very small compensation...

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Tax Specialist II in Inver Grove Heights, MN
    Former Employee - Tax Specialist II in Inver Grove Heights, MN

    I worked at H&R Block

    Pros

    I learned excessive amounts about Federal taxes, the IRS, state taxation, and property taxes. It is a feather in my cap to this day...

    Cons

    The pay rate is so minimal that it is a joke. Unless, you have a huge number of clients you will never ever break the base of $10/hour.

    Advice to ManagementAdvice

    Pay the Preparers, cut the huge salaries at the top. They truly do NOTHING, but set-up more tax courses for the people that have very little time to begin with. The Upper-management clowns need to take some MBA courses and possibly turn the company around before Mr. Block turns over in his grave,,,

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  8.  

    It's Alright

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative in Kansas City, MO
    Former Employee - Customer Service Representative in Kansas City, MO

    I worked at H&R Block full-time (more than an year)

    Pros

    Pay is not to bad

    Cons

    Won't hire you on, will keep you as a seasonal employee so they dont have to give PTO, Health Insurance,basically any benefits

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  9. 2 people found this helpful  

    Tax Preparer

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at H&R Block part-time

    Pros

    I enjoy being allowed to picking my own schedule

    Cons

    Poor management and low pay, high turnover in employees from one tax season to another. Employees are not allow to transfer their education and skills from one state to another.

    Advice to ManagementAdvice

    Pay your employees their worth and they will return each season.

    Doesn't Recommend
  10. 1 person found this helpful  

    Block is a good stepping stone to other possibilities.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Tax Advisor V in Los Angeles, CA
    Former Employee - Senior Tax Advisor V in Los Angeles, CA

    I worked at H&R Block part-time (more than 5 years)

    Pros

    Block provides useful hands on experience, provides training and education. It is a great way to learn while making a little bit of money.

    Cons

    Personal growth opportunities are very good, compensation is lousy. Especially when you consider how much additional training people participate in throughout the year and the amount of responsibility doing taxes entails. Many employees will clock out when they do not have clients to "improve" their numbers. They will be scheduled for a certain number of hours but will clock out if they are not working with a client. - Basically sitting there for free.

    Advice to ManagementAdvice

    Pay people better. Everything else is there - training, personal growth, benefits - not so sure. After employees gain experience they will look elsewhere because the pay is so low.

    Recommends
    Negative Outlook
    No opinion of CEO
  11.  

    Stressful environment foe such a low pay

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Tax Professional II in Los Angeles, CA
    Current Employee - Tax Professional II in Los Angeles, CA

    I have been working at H&R Block part-time (more than 3 years)

    Pros

    Experience is the best reason to work here

    Cons

    Pay is a big challenge!

    Advice to ManagementAdvice

    Need to pay everyone equally and consider the fact that if people working during tax season for such a low pay cannot afford to pay their bills, they most likely will not be the best employees. For tax pros HR Block becomes a full time job, so take care of your employees.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

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