H&R Block

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H&R Block Reviews

Updated Jul 24, 2014
All Employees Current Employees Only

3.4 782 reviews

74% Approve of the CEO

H&R Block President & CEO William C. Cobb

William C. Cobb

(224 ratings)

66% of employees recommend this company to a friend

Review Highlights

Pros
  • Flexible schedule, work as little or as much as you wish(in 53 reviews)

  • H&R Block offers an education program that you can not get anywhere else(in 46 reviews)


Cons
  • DMs extremely long hours the 4 months during tax season and the 5 months leading to(in 61 reviews)

  • This was my 2nd time returning to H R Block(in 43 reviews)

89 Employee Reviews Back to all reviews
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    • Culture & Values
    • Work/Life Balance
    • Senior Management
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    • Approves of CEO

    1 person found this helpful  

    Poor Company Direction

    District Manager (Current Employee) North Salt Lake, UT

    ProsAbility to work independently and develop actionable business plans. People are good to work with and company is willing to spend money where needed.

    ConsConstant changing work environment from upper leadership. Company bringing in new leaders that are lacking the ability to lead. Great managers but poor leaders. Constantly abandons new initiatives.

    Advice to Senior ManagementFigure out what direction you want to move in and stay focused on that path.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

    • Culture & Values
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    • No Opinion of CEO

     

    Office manager at H&R Block

    Office Manager (Former Employee) Fremont, CA

    ProsFlexible hours, location preference. Easy work to do everyday. Not much authority above you. Once in a while district manager visits and weekly meeting in his office. Sales driven.

    ConsVery very low salary. Business depreciating every month, boring job. All the tax professional under you are troublemakers because they also dont get enough salaries. No receptionist full time.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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    Not nice company

    Anonymous Employee (Current Employee)

    ProsHire you fast when given and interview.

    ConsFire you fast. Cannot train a person with a B.A degree or will hire you and tell you we don't have enough time to train you. Friend worked there for a couple of month hired in the field for what she went to college for and had the B.A degree. I got hired there a couple of years later with a technical degree. The do not understand
     accessibility and laws for diversity and handicapped.

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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    • Culture & Values
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    • Senior Management
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    1 person found this helpful  

    You Should Never Go Back!!!

    Tax Associate (Former Employee) Pottstown, PA

    ProsThere really were no pros. For $20 a year you can get some good tax training. For me that was the only pro.

    ConsI paid $20 in Dec. and another 20 in January. That didn't make me happy. During preseason training I saw a person that the company was helping to overcome a physical injury to succeed so when I got injured the day before I was to start I thought they would work with me. Unfortunately, that was not the case. Though I told my office manager that I had fallen and was trying to fulfill my commitment to Block, the end of Jan. I found myself scheduled for repetitive 12 - 13 hour days sometimes without lunch scheduled. They said that was your availability. I countered that at the time I told them we could discuss their needs and we would adjust my hours accordingly. That didn't happen. When my health got worse my doctor what kind of hours I was working. I showed him my schedule for the next several weeks and he wrote me off work. It was April before I could came back to work but I was locked out of the scheduling portion of My Block. So I took that as a hint. Never did any one from Block try to contact me!
    They took out a few dollars from my pays for the 401 that I guess I was grandfathered in. I do not remember signing up again(I would have asked about fees). So, long story short I had less than 100 dollars taken out of my pay and they hit me with a $65 fee. No that have no family values. No body would take 2/3 of someones money if they had a inkling of pride.

    Advice to Senior ManagementMake sure people are aware of how you operate your offices. Just because someone says they are available from 8AM to 10PM doesn't mean you schedule them for those hours after you tell them they can't do anything but a basic return. If there are fees for your 401 be sure before you take one dollar from that person they are aware of them.

    No, I would not recommend this company to a friend

    • Culture & Values
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    • No Opinion of CEO

    1 person found this helpful  

    Not enough work.

    Tax Professional (Former Employee) Swainsboro, GA

    ProsTraining was okay I guess. It lasted for about four months. Pay was okay. There were no additional benefits to the job.

    ConsMy extra efforts weren't recognized when I went above and beyond the call of duty. Management didn't come in very often. You were pretty much on your own most of the time.

    Advice to Senior ManagementDon't lie about there being more work when there isn't any.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

    • Culture & Values
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    • Career Opportunities
    • Disapproves of CEO

    1 person found this helpful  

    Long Hours, Low pay, employees are unappreciated

    District Manager (Current Employee)

    ProsTraining is top notch for associates at all levels

    Consinconsistent and unfair business practices around performance management. No real chance for advancement, employees are unappreciated

    Advice to Senior Managementtake a look at your Associate Engagement Scores for Regional directors and really do something about it instead of making assumptions about why the results were low.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Disapproves of CEO

     

    10 Month seasonal employees are treated as second class

    Seasonal Full Time (Current Employee) Kansas City, MO

    ProsOffer good experience to get another job at a different company. work environment is casual even if in a stressful department. Lower management is good.

    ConsSeasonal Employees have been stripped of almost all benefits. No Health Insurance, No Holiday, Sick, or Vacation pay (apparently not allowed to get sick during 10 month employment). Company spends money to throw launch parties for full time employees but leave the seasonal employees who worked on the project out in the cold. Spent huge amount of money on fitness center only to allow permanent employees to use it (and it is not free). Pay is about 10K below average.

    Advice to Senior Managementstop treating the seasonal employees you depend on so badly. Some equality between seasonal and permanent would go a long way to keep some seasonal employees around to create a core workforce

    No, I would not recommend this company to a friend

     

    Not unless you are desperate

    Anonymous Employee (Former Employee)

    ProsPaid Training is the only pro

    ConsLow Pay, Long Hours, Lots of irate customers

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    • No Opinion of CEO

     

    Good people, poor direction.

    Anonymous Employee (Former Employee)

    ProsGreat group of people out in the field, transfer opportunities across the country, good field leadership.

    ConsPoor management at WHQ in KC.

    No, I would not recommend this company to a friend

    • Culture & Values
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    • No Opinion of CEO

     

    Overrated

    Tax Preparer (Former Employee) Los Angeles, CA

    ProsExcellent training program for aspiring tax professionals. Flexible hours. Opportunity to advance business/career with additional training courses if you stay with the company long and want to earn some part time income. Some superstars who work there but the average employee is a retiree or stay at home parent looking to ear

    ConsH&R Block is overrated. There are some superstars who work there but the average employee is a retiree or stay at home parent looking to earn extra income. For the most part most people dont really know what they're doing. It's just typing in basic data into their system.

     They do a good job marketing their services but for the most part preparers take the basic training course and are thrown into the fire. Most people go to H&R Block expecting a CPA type professional when a lot of the time it isn't the case. My salary started at $9/hour and was peanuts. The commission structure doesn't provide huge incentive for employees to perform. The payment structure for their services are outrageous. There were too many times where struggling families had to pay an arm and a leg for a simple earned income credit. Definitely not worth it. Go to a local CPA to get your taxes done where the fees are fair.

    Advice to Senior ManagementDon't hire an office manager who doesn't know how to prepare taxes.

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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