H&R Block Reviews

Updated August 26, 2015
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H&R Block President & CEO William C. Cobb
William C. Cobb
38 Ratings

Pros
  • you are able to make a flexible schedule (in 58 reviews)

  • Some people I worked with have been preparing taxes for 10-20 years with H&R Block (in 54 reviews)

Cons
  • They simply were giving us false hopes so that we would not look for new jobs until the tax season is over (in 70 reviews)

  • H&R Block is plagued by a lack of clear communication within the organization (in 49 reviews)

More Pros and Cons

155 Employee Reviews

Sort: Popular Rating Date
  1. Tax Specialist

    Former Employee - Tax Specialist in El Cerrito, CA
    Former Employee - Tax Specialist in El Cerrito, CA

    I worked at H&R Block (More than a year)

    Pros

    H.R Block has it's own software developing department with easily accessible technical support service.

    Cons

    Not providing enough training to tax preparers.


  2. Helpful (2)

    Lead

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Lead in Kansas City, MO
    Current Employee - Lead in Kansas City, MO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at H&R Block full-time (More than 3 years)

    Pros

    Nice building and view, entertainment ticket lottery

    Cons

    Frequent layoffs, poor leadership, NOT agile, lack of opportunity, lack of diversity, poor communication, low pay

    Advice to Management

    Do better.


  3. H&R Block has a good training program

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Tax Associate in Brooklyn, NY
    Former Employee - Tax Associate in Brooklyn, NY
    Doesn't Recommend

    I worked at H&R Block (Less than a year)

    Pros

    Flexible schedule. Nice and positive work environment as well as reat people to work with.

    Cons

    This is temporary/seasonal work. Starting salary is very low.The commission payment is low as well.

    Advice to Management

    It would be nice to have a more reasonable higher starting salary.


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  5. Helpful (2)

    Tax Preparer

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Tax Preparer
    Current Employee - Tax Preparer
    Doesn't Recommend

    I have been working at H&R Block full-time (More than 5 years)

    Pros

    I am still looking for pros of working at my office that was a franchise that was bought out by corporate recently. So far I'm not impressed.

    Cons

    You are paid by commission, so feel rushed to service your client and complete their taxes. You are pushed to sell extras and addons if you want to make more money. You don't get paid the commission for the work you've done if the client has not paid for there tax preparation by April 15th. If you work at times other than tax season (Jan-Apr 15) you are paid minimum wage or just above it. Walmart pays cashiers $10.30/hour. Why would someone take on all the responsibility of being a tax preparer for Walmart wages????

    Advice to Management

    Get it together. Instead of overcompensating management, pay fairly the awesome quality tax preparers who have been loyal to the company for years. These tax preparers are the front line, the H&R Block that community members recognize. These tax preparers, who complete endless hours of training (with no pay) to be knowledgeable in the field, and want to help their clients.


  6. Tax preparer

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Tax Preparer in Chicago, IL
    Former Employee - Tax Preparer in Chicago, IL
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at H&R Block part-time (Less than a year)

    Pros

    Provides training to people new to tax preparation, many locations available to work, easy to get employed, flexible hours can be obtained.

    Cons

    No long term opportunities, most business is moving online, many time providing instant refunds feels exploitative of people with limited income.

    Advice to Management

    Provide bette estimate of what can be made


  7. You must produce more each year just to make the same $$

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Tax Professional in Saint Petersburg, FL
    Current Employee - Tax Professional in Saint Petersburg, FL
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at H&R Block part-time (More than 10 years)

    Pros

    Somewhat of a flexible schedule Lots of available continuing education Easy to relocate around the country and work for them wherever you are

    Cons

    Year over year the commission formula changes and the changes will reduce your compensation Very few benefits - no medical plans, no paid time off (and I am an employee who works 1400+ hours a year)

    Advice to Management

    If you continue to lose your most experienced and most educated tax pros because you are clearly cutting compensation you will lose thousands of clients. They will not be satisfied working with a minimally educated tax pro.


  8. Better opportunities out there

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Kansas City, MO
    Former Employee - Anonymous Employee in Kansas City, MO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at H&R Block full-time (Less than a year)

    Pros

    Mostly nice people in mid-management and in the field offices.

    Cons

    Unrealistic expectations that constantly spew out of corporate headquarters. Silly demands imposed on full time workers.

    Advice to Management

    Get a new CEO


  9. H&R Block

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Quality Agent/Support Manager in Madison Heights, MI
    Current Employee - Quality Agent/Support Manager in Madison Heights, MI
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at H&R Block (More than a year)

    Pros

    Good pay for tier one agents. Decent support system for technicians including; knowledge base articles and live support chat.

    Cons

    unorganized IT departments, little room for growth. No development system for employees.


  10. Helpful (1)

    District General Manager

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Siloam Springs, AR
    Former Employee - Anonymous Employee in Siloam Springs, AR
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at H&R Block (More than 8 years)

    Pros

    Great heritage, corporate office location, passionate field organization generating revenue for shareholders.

    Cons

    Inefficient and unaccountable field support organization.


  11. marketing coordniator

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Marketing Coordinator in Teaneck, NJ
    Former Employee - Marketing Coordinator in Teaneck, NJ
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at H&R Block (Less than a year)

    Pros

    flexible hours, get to meet a lot of good people. Possible opportunity to switch into tax pro position

    Cons

    not real marketing. More of a sales position Since its a six month contract there are no benefits



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