H&R Block Reviews

Updated July 24, 2014
Updated July 24, 2014
828 Reviews
3.6
828 Reviews
Rating Trends

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H&R Block President & CEO William C. Cobb
William C. Cobb
238 Ratings

Review Highlights

Pros
  • Flexible schedule, work as little or as much as you wish (in 53 reviews)

  • H&R Block offers an education program that you can not get anywhere else (in 46 reviews)


Cons
  • DMs extremely long hours the 4 months during tax season and the 5 months leading to (in 61 reviews)

  • This was my 2nd time returning to H R Block (in 43 reviews)

More Highlights

89 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1. 2 people found this helpful  

    Poor Company Direction

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - District Manager  in  North Salt Lake, UT
    Current Employee - District Manager in North Salt Lake, UT

    I have been working at H&R Block full-time for more than 10 years

    Pros

    Ability to work independently and develop actionable business plans. People are good to work with and company is willing to spend money where needed.

    Cons

    Constant changing work environment from upper leadership. Company bringing in new leaders that are lacking the ability to lead. Great managers but poor leaders. Constantly abandons new initiatives.

    Advice to ManagementAdvice

    Figure out what direction you want to move in and stay focused on that path.

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
  2. 2 people found this helpful  

    Office manager at H&R Block

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Office Manager  in  Fremont, CA
    Former Employee - Office Manager in Fremont, CA

    I worked at H&R Block full-time for more than 3 years

    Pros

    Flexible hours, location preference. Easy work to do everyday. Not much authority above you. Once in a while district manager visits and weekly meeting in his office. Sales driven.

    Cons

    Very very low salary. Business depreciating every month, boring job. All the tax professional under you are troublemakers because they also dont get enough salaries. No receptionist full time.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  3.  

    Not nice company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at H&R Block part-time

    Pros

    Hire you fast when given and interview.

    Cons

    Fire you fast. Cannot train a person with a B.A degree or will hire you and tell you we don't have enough time to train you. Friend worked there for a couple of month hired in the field for what she went to college for and had the B.A degree. I got hired there a couple of years later with a technical degree. The do not understand
     accessibility and laws for diversity and handicapped.

    Recommends
    Positive Outlook
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  5. 2 people found this helpful  

    You Should Never Go Back!!!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Tax Associate  in  Pottstown, PA
    Former Employee - Tax Associate in Pottstown, PA

    I worked at H&R Block part-time for less than a year

    Pros

    There really were no pros. For $20 a year you can get some good tax training. For me that was the only pro.

    Cons

    I paid $20 in Dec. and another 20 in January. That didn't make me happy. During preseason training I saw a person that the company was helping to overcome a physical injury to succeed so when I got injured the day before I was to start I thought they would work with me. Unfortunately, that was not the case. Though I told my office manager that I had fallen and was trying to fulfill my commitment to Block, the end of Jan. I found myself scheduled for repetitive 12 - 13 hour days sometimes without lunch scheduled. They said that was your availability. I countered that at the time I told them we could discuss their needs and we would adjust my hours accordingly. That didn't happen. When my health got worse my doctor what kind of hours I was working. I showed him my schedule for the next several weeks and he wrote me off work. It was April before I could came back to work but I was locked out of the scheduling portion of My Block. So I took that as a hint. Never did any one from Block try to contact me!
    They took out a few dollars from my pays for the 401 that I guess I was grandfathered in. I do not remember signing up again(I would have asked about fees). So, long story short I had less than 100 dollars taken out of my pay and they hit me with a $65 fee. No that have no family values. No body would take 2/3 of someones money if they had a inkling of pride.

    Advice to ManagementAdvice

    Make sure people are aware of how you operate your offices. Just because someone says they are available from 8AM to 10PM doesn't mean you schedule them for those hours after you tell them they can't do anything but a basic return. If there are fees for your 401 be sure before you take one dollar from that person they are aware of them.

    Doesn't Recommend
  6. 1 person found this helpful  

    Not enough work.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Tax Professional  in  Swainsboro, GA
    Former Employee - Tax Professional in Swainsboro, GA

    I worked at H&R Block full-time for less than a year

    Pros

    Training was okay I guess. It lasted for about four months. Pay was okay. There were no additional benefits to the job.

    Cons

    My extra efforts weren't recognized when I went above and beyond the call of duty. Management didn't come in very often. You were pretty much on your own most of the time.

    Advice to ManagementAdvice

    Don't lie about there being more work when there isn't any.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  7. 1 person found this helpful  

    Long Hours, Low pay, employees are unappreciated

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - District Manager
    Current Employee - District Manager

    I have been working at H&R Block full-time for more than 5 years

    Pros

    Training is top notch for associates at all levels

    Cons

    inconsistent and unfair business practices around performance management. No real chance for advancement, employees are unappreciated

    Advice to ManagementAdvice

    take a look at your Associate Engagement Scores for Regional directors and really do something about it instead of making assumptions about why the results were low.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  8.  

    10 Month seasonal employees are treated as second class

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Seasonal Full Time  in  Kansas City, MO
    Current Employee - Seasonal Full Time in Kansas City, MO

    I have been working at H&R Block full-time for more than 3 years

    Pros

    Offer good experience to get another job at a different company. work environment is casual even if in a stressful department. Lower management is good.

    Cons

    Seasonal Employees have been stripped of almost all benefits. No Health Insurance, No Holiday, Sick, or Vacation pay (apparently not allowed to get sick during 10 month employment). Company spends money to throw launch parties for full time employees but leave the seasonal employees who worked on the project out in the cold. Spent huge amount of money on fitness center only to allow permanent employees to use it (and it is not free). Pay is about 10K below average.

    Advice to ManagementAdvice

    stop treating the seasonal employees you depend on so badly. Some equality between seasonal and permanent would go a long way to keep some seasonal employees around to create a core workforce

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  9.  

    Not unless you are desperate

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at H&R Block as a contractor for less than a year

    Pros

    Paid Training is the only pro

    Cons

    Low Pay, Long Hours, Lots of irate customers

  10.  

    Good people, poor direction.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at H&R Block full-time for more than 5 years

    Pros

    Great group of people out in the field, transfer opportunities across the country, good field leadership.

    Cons

    Poor management at WHQ in KC.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  11.  

    Overrated

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Tax Preparer  in  Los Angeles, CA
    Former Employee - Tax Preparer in Los Angeles, CA

    I worked at H&R Block part-time for more than a year

    Pros

    Excellent training program for aspiring tax professionals. Flexible hours. Opportunity to advance business/career with additional training courses if you stay with the company long and want to earn some part time income. Some superstars who work there but the average employee is a retiree or stay at home parent looking to ear

    Cons

    H&R Block is overrated. There are some superstars who work there but the average employee is a retiree or stay at home parent looking to earn extra income. For the most part most people dont really know what they're doing. It's just typing in basic data into their system.

     They do a good job marketing their services but for the most part preparers take the basic training course and are thrown into the fire. Most people go to H&R Block expecting a CPA type professional when a lot of the time it isn't the case. My salary started at $9/hour and was peanuts. The commission structure doesn't provide huge incentive for employees to perform. The payment structure for their services are outrageous. There were too many times where struggling families had to pay an arm and a leg for a simple earned income credit. Definitely not worth it. Go to a local CPA to get your taxes done where the fees are fair.

    Advice to ManagementAdvice

    Don't hire an office manager who doesn't know how to prepare taxes.

    Recommends
    Positive Outlook
    No opinion of CEO

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