H&R Block

  www.hrblock.com
  www.hrblock.com

H&R Block Reviews

Updated November 19, 2014
Updated November 19, 2014
894 Reviews
3.6
894 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
H&R Block President & CEO William C. Cobb
William C. Cobb
258 Ratings

Review Highlights

Pros
  • Flexible schedule, work as little or as much as you wish (in 57 reviews)

  • H&R Block offers an education program that you can not get anywhere else (in 54 reviews)


Cons
  • There was a lot more boring downtime in the office than I expected during tax season (in 69 reviews)

  • H&R Block is plagued by a lack of clear communication within the organization (in 48 reviews)

More Highlights

273 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1.  

    Worked like crazy..part of a fun team.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Office Manager I in Wheeling, WV
    Current Employee - Office Manager I in Wheeling, WV

    I have been working at H&R Block as a contractor (less than an year)

    Pros

    Great people...other manager provide great team atmosphere.

    Cons

    Bonuses based on sales to projections...get low projections you can max your bonus...get high projections and you're screwed. No room for advancement as an office manager. OM 1,2,3 all basically make the same money per season.

    Recommends
    Negative Outlook
    Disapproves of CEO
  2. 1 person found this helpful  

    Lousy job if you actually need the money

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Master Tax Advisor in Orlando, FL
    Current Employee - Master Tax Advisor in Orlando, FL

    I have been working at H&R Block part-time (more than 10 years)

    Pros

    Tax law is fascinatingly difficult and constantly changing, so the job is never boring. My office is a great place to work because the staff and the clientele are (almost) all good people. Block offers unlimited continuing education for only $20 a year, or free for Enrolled Agents.

    Cons

    The starting pay is way, way too low for the amount of knowledge required to even get hired. It takes a lot of time and work to get to a decent pay level. It's sad that a new hire could make the same wage to work at Taco Bell or Walmart.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  3.  

    It was a good first job to have.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Seasonal Tax Preparer in Evansville, IN
    Former Employee - Seasonal Tax Preparer in Evansville, IN

    I worked at H&R Block part-time (less than an year)

    Pros

    Gained a lot of experience dealing with clients and knowledge about tax preparation

    Cons

    The pay was not that much in proportion to the work being done

    Advice to ManagementAdvice

    Train employees not to get greedy with clients

    Recommends
    Neutral Outlook
    No opinion of CEO
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  5.  

    Short Term Employment

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Clerk in Whittier, CA
    Former Employee - Clerk in Whittier, CA

    I worked at H&R Block part-time (less than an year)

    Pros

    Chance for advancement within the company.

    Cons

    The atmosphere is competitive and can cause for a tense environment.

    Recommends
    Neutral Outlook
    No opinion of CEO
  6.  

    Good Tax Preparer Experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Tax Specialist in Los Angeles, CA
    Former Employee - Tax Specialist in Los Angeles, CA

    I worked at H&R Block part-time (less than an year)

    Pros

    You can built your tax knowledge and experiences

    Cons

    Minimum wage, need to marketing by themselves

    Recommends
    Neutral Outlook
  7. 1 person found this helpful  

    H&R Block expect you to do so much extra and not get paid.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Tax Associate in Madison, TN
    Former Employee - Tax Associate in Madison, TN

    I worked at H&R Block full-time (more than 3 years)

    Pros

    You can pretty much pick your hours.

    Cons

    You cant have over time but for only 2 weeks during what they call peak. Some people there should not do taxes at all and no one says anything, the client just gets their taxes done wrong. Your hourly pay goes against your commission pay.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  8.  

    It ok

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Technical Support in Troy, MI
    Current Employee - Technical Support in Troy, MI

    I have been working at H&R Block full-time (more than 3 years)

    Pros

    Good place to learn more about IT

    Cons

    No room for advancement, Could be better training on how to use the software

    Advice to ManagementAdvice

    Stop the favoritism

    Recommends
    Neutral Outlook
    Approves of CEO
  9.  

    Review

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at H&R Block (less than an year)

    Pros

    Extensive training program gives tax professionals a great opportunity to excel if they desire.

    Cons

    Low hourly pay is the biggest con to working with H&R block. It seems they want more than what they are paying for.

    Recommends
    Positive Outlook
    Approves of CEO
  10.  

    Great for entry-level or college students

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Client Service Professional in Boston, MA
    Current Employee - Client Service Professional in Boston, MA

    I have been working at H&R Block as a contractor (less than an year)

    Pros

    Flexibility and training, great co-workers

    Cons

    Typical customer service dissatisfaction complaints regarding tax issues

    Recommends
    Neutral Outlook
    No opinion of CEO
  11. 2 people found this helpful  

    Acceptable for seasonal work, but will not advance your career

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Master Tax Advisor in Detroit, MI
    Current Employee - Master Tax Advisor in Detroit, MI

    I have been working at H&R Block as a contractor (more than 3 years)

    Pros

    * Very flexible hours, though you may have less flexibility during peak tax season
    * Company does seem to do the ethical thing for both clients and employees
    * Very recognizable brand name, though that is a minus as well as a plus
    * Some district managers and office managers are outstanding
    * Many, many branch offices, so you're likely to find an opening nearby
    * Districts typically hire dozens of employees each tax season (yes, turnover is high), so it shouldn't be hard to get a job
    * Block offers the best in-house tax training around, superior to many public accounting firms'
    * Block has updated its tax preparation software to be more like the industry leaders', therefore making the knowledge more transferable
    * Some clients return to you year after year
    * Block's IT and security are very good

    Cons

    * The retail tax industry business model is well-nigh broken; there's not space here to go into all the ramifications. The middle-class taxpayer is doing his or her own return, while Block's reputation as "tax prep for the masses" means that taxpayers with more complex returns go to CPAs instead. That leaves Block with the poorer and/or older client who can't do his own return and wants to claim complex benefits such as the Earned Income Tax Credit. Block is addressing these developments by beefing up its Premium channel, where the best-trained tax pros do business and complex returns, but it's not clear whether the efforts will be enough.
    * You really have to build your own client base. The days when people lined up to have their taxes done at Block are gone. If you want to make more than minimum wage, you have to hustle up your own clients.
    * Block's pricing for returns is mysterious to veteran pros and incomprehensible to clients. A tax pro has very little power to change the price generated by the software (despite what clients believe), but has to defend it. Fun.
    * Yet, the tax pro makes shockingly little money. The first year you will be paid an hourly rate that is a little better than minimum wage, no matter how many or how few returns you do. After that, you are paid a base rate that ranges from $0 an hour (if you don't upgrade your knowledge) to about $11 an hour, plus commissions. Block has a clearly defined path to increasing your base rate that factors in continuing education and customer service ratings. The first key to making the top rate is to get your Enrolled Agent designation from the IRS (I'll let you google that). The second key is to get yourself into a Premium office, where the complex (and more expensive) returns are done. Even so, it is difficult to make more than about $15-$20 an hour, and that's after a few years. That is not a professional wage, which explains why it is difficult for Block to attract and retain great professionals.
    * Block is part-time, seasonal work. A very limited number of tax pros will be called on to work some limited summer hours, assisting clients with IRS notices and the like. They're mostly the top producers who already make the most money during the season. You *can* move up into an office leader position, but the pay there is actually worse, per hour, than being a tax pro.
    * The experience is sometimes disparaged outside the company. I joined Block to make some money and get some experience while completing a master's degree in accounting. I got lots of experience doing all kinds of individual returns and made a little money to defray my tuition (not enough for all of it). But in interviewing for full-time public accounting jobs, I find that some interviewers really don't take the Block experience seriously. (Others see it as valuable, so YMMV.) So don't expect that being a tax pro at Block will be a springboard to full-time work. A public accounting internship would be more useful.
    * Because of all of the above, the Block employee force is largely made up of people who don't need full-time work: Retirees with pensions and people with spouses who support them. Many of them are very professional, but some are, well, not.

    Advice to ManagementAdvice

    The Premium channel re-branding is critically needed, so don't give it up after a year or so. The emphasis on business services is also good. But if you want to compete with CPA firms, you'll need to upgrade your personnel -- and your pay.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

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