H&R Block

www.hrblock.com
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H&R Block Reviews

Updated February 21, 2015
Updated February 21, 2015
304 Reviews
3.0
304 Reviews
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H&R Block President & CEO William C. Cobb
William C. Cobb
304 Ratings

Review Highlights

Pros
  • Flexible schedule, work as little or as much as you wish (in 58 reviews)

  • H&R Block offers an education program that you can not get anywhere else (in 54 reviews)


Cons
  • There was a lot more boring downtime in the office than I expected during tax season (in 70 reviews)

  • H&R Block is plagued by a lack of clear communication within the organization (in 49 reviews)

More Highlights

304 Employee Reviews Back to all Reviews

Sort: Popular Rating Date
  1.  

    Great for a resume, stepping stone job.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Tax Associate in Sacramento, CA
    Current Employee - Tax Associate in Sacramento, CA

    I have been working at H&R Block part-time (more than a year)

    Pros

    Great for those who love seasonal work and the hours are flexible. This job also looks excellent on a resume for better opportunities in the future.

    Cons

    Fast food wages, unexpected goals and quotas to meet like working at a AT&T wireless or a bank teller position. You are forced to do tax returns that are beyond your knowledge. A lot of boring quiet down time. Lots of "Connect Calls" (similar to telemarketing) for appointments. "Thank you" calls where you annoy the client to refer us to friends and family - basically another sales call after the client completes their taxes with us.

    Advice to ManagementAdvice

    Offer better wages and be up front during the tax course about the goals and quotas that must be met when hired. The tax course in general should be longer and offer videos per chapters.

    Recommends
    Neutral Outlook
    No opinion of CEO
  2.  

    The commercials may be cute and catchy but working their can be a nightmare for the employees.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Tax Associate- Manager in Chicago, IL
    Former Employee - Tax Associate- Manager in Chicago, IL

    I worked at H&R Block full-time (more than 5 years)

    Pros

    Training in tax laws and procedures are very great. Great job for retired person or someone trying to get back into the work force. Good entry level job for someone planning to learn tax business then starting their own tax service.

    Cons

    Pay is just minimum Wage or just a little better. Lot in fighting regarding clients. Management does not regarding employees as assets . More like a piece machinery or paper that you disregard if it does not meet your profit goals.
    Manipulates bonus of employees that try to meet production goals. Just keeps changing the distance to the goal post.

    Advice to ManagementAdvice

    Start to treat employees like assets not liabilities.

    Recommends
    No opinion of CEO
  3. 2 people found this helpful  

    Too much responsibility with too little training/paltry compensation

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at H&R Block

    Pros

    Really nice people, including tax professionals and clients

    Cons

    They say you'll never tackle any tax issue or return without having more than enough training/education first. Not true! They'll tell you that the most important thing is to serve the customer and provide tax insight. Also not true! It's all about sales and marketing -- tax expertise is secondary.

    Advice to ManagementAdvice

    Make tax expertise the first priority, and don't put tax pros in the position of doing things that are above their heads. That's a recipe for faulty/fraudulent/inaccurate returns = upset clients + unhappy, anxious tax pros.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
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  5.  

    Part-time job, but lack of hours is shocking so far. Seems a lot of people have a second job.

    • Comp & Benefits
    Current Employee - Client Services Professional and Receptionist
    Current Employee - Client Services Professional and Receptionist

    I have been working at H&R Block

    Pros

    Some flexibility in hours. Some periods of down-time.

    Cons

    Can get overwhelming quickly at times. Insufficient break area. Some of the tax preparers are arrogant and hateful, either directly or indirectly.

    Advice to ManagementAdvice

    Look for logical gaps in the process in terms of making sure that things that need to be covered actually occur.

  6.  

    Great learning experience

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at H&R Block

    Pros

    Choose your own hours, continual tax education.

    Cons

    Sometimes incumbents will steal your clients.

  7. 1 person found this helpful  

    Good Seasonal Job, Meet Interesting People, Resume Builder

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Client Services Professional and Receptionist in Bronx, NY
    Current Employee - Client Services Professional and Receptionist in Bronx, NY

    I have been working at H&R Block part-time (less than a year)

    Pros

    Very flexible schedule - this company bends over backward to work with you, meeting great people, awesome employee website that keeps you informed, district leadership visits all stores quite frequently offering feedback

    Cons

    Management and even some tax professionals walk in late and pay little attention to their calendar. They want $17 hour work but pay you peanuts, I was a little surprised at all they wanted me to do for the pay and think it is unfair they pay more in Manhattan than in other boroughs - same work. It is discouraging to see them pay a college-educated experienced person the same as someone who just graduated high school.

    Advice to ManagementAdvice

    Raise the wage of CSPs - base it on the big picture and not treat everyone as the same low-wage worker - you have lost some awesome talent due to pay. Get rid of CSPs who "look" like they make $9 an hour.

    Recommends
    Positive Outlook
    No opinion of CEO
  8. 1 person found this helpful  

    First Year Tax Pro

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - FIRST YEAR TAX PROFESSIONAL in Raleigh, NC
    Current Employee - FIRST YEAR TAX PROFESSIONAL in Raleigh, NC

    I have been working at H&R Block

    Pros

    Flexible Hours, a lot of free time during non-peak weeks, friendly personnel. The senior pros are very helpful to the new employees. Possible to gain a lot of tax experience in a short time

    Cons

    The worst part is probably the fact that the training costs $200 and takes almost 3 months, but the salary is barely above minimum wage for first year tax pros. In addition you are not eligible for bonuses/commissions the first year.

    Advice to ManagementAdvice

    Give more incentives for first year tax pros. first year tax pros get paid the same, regardless of the amount of returns they complete.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  9.  

    Working for Block is OK.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Tax Professional
    Current Employee - Tax Professional

    I have been working at H&R Block part-time (more than a year)

    Pros

    Good training before and just before tax season.

    Cons

    Consistent hours are low for first year tax professionals in the first two months.

    Advice to ManagementAdvice

    NA

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  10. 2 people found this helpful  

    Client Service Professional (Receptionist)

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at H&R Block part-time (more than a year)

    Pros

    Great Co-workers
    Good job for high school & college students
    Flexible hours.
    Truly believe that costumers get exceptional service.
    You are offered the chance to take the tax classes they provide helping you get higher up within the company.

    Cons

    Upper management started to micromanage.
    Forced to make so many calls to clients it starts to feel like we are harassing them and most don'e like it.
    A lot of clients leave dissatisfied because of pricing and the office gets heat because of the client loss.
    I was hired early on but yet was not notified of training until two days beforehand.
    Training was more about how I should act with a customer and less about office duties and the program we use.

    Advice to ManagementAdvice

    I do love working for this company, but there is too much focus on marketing and not enough on why our costumers are being driven away. You have a lot of wonderful tax pros, listen to them more. Best to let your CSP's know about training at least a week beforehand. Also, training should be more constructive, especially with the scheduling program.

    Recommends
    Negative Outlook
    Disapproves of CEO
  11.  

    H&R Block is a good company to work for.

    • Comp & Benefits
    • Work/Life Balance
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at H&R Block part-time (less than a year)

    Pros

    .They were willing to work around my personal schedule as much as possible.

    Cons

    I worked as a tax preparer and felt the rate of pay was low compared to the amount of responsibility I had.

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