H&R Block

www.hrblock.com

H&R Block Reviews

Updated January 27, 2015
Updated January 27, 2015
948 Reviews
3.6
948 Reviews
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H&R Block President & CEO William C. Cobb
William C. Cobb
277 Ratings

Review Highlights

Pros
  • Flexible schedule, work as little or as much as you wish (in 58 reviews)

  • H&R Block offers an education program that you can not get anywhere else (in 54 reviews)


Cons
  • There was a lot more boring downtime in the office than I expected during tax season (in 70 reviews)

  • H&R Block is plagued by a lack of clear communication within the organization (in 49 reviews)

More Highlights

294 Employee Reviews Back to all reviews

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  1.  

    Client Service Professional (Receptionist)

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at H&R Block part-time (more than a year)

    Pros

    Great Co-workers
    Good job for high school & college students
    Flexible hours.
    Truly believe that costumers get exceptional service.
    You are offered the chance to take the tax classes they provide helping you get higher up within the company.

    Cons

    Upper management started to micromanage.
    Forced to make so many calls to clients it starts to feel like we are harassing them and most don'e like it.
    A lot of clients leave dissatisfied because of pricing and the office gets heat because of the client loss.
    I was hired early on but yet was not notified of training until two days beforehand.
    Training was more about how I should act with a customer and less about office duties and the program we use.

    Advice to ManagementAdvice

    I do love working for this company, but there is too much focus on marketing and not enough on why our costumers are being driven away. You have a lot of wonderful tax pros, listen to them more. Best to let your CSP's know about training at least a week beforehand. Also, training should be more constructive, especially with the scheduling program.

    Recommends
    Negative Outlook
    Disapproves of CEO
  2.  

    Overview

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative in Norwood, MA
    Current Employee - Customer Service Representative in Norwood, MA

    I have been working at H&R Block

    Pros

    good people to work with . flexible schedule.

    Cons

    not enough pay. i would like to see a longer work season

    Advice to ManagementAdvice

    increase hourly rate because its a seasonal position and people will come back

    Recommends
    Neutral Outlook
    Approves of CEO
  3.  

    Good Seasnal Job

    • Work/Life Balance
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at H&R Block

    Pros

    free taxes prep, easy money for the first part of the year to cover Christmas expences

    Cons

    Having to deal with irate people who are looking for their money, when they didn't finish their return in the first place

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  5.  

    Tax Associate

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at H&R Block part-time (less than a year)

    Pros

    Flexible hours, great opportunity to learn new tax laws

    Cons

    Low pay, it's only a seasonal job

    Recommends
    Positive Outlook
  6.  

    "Customer Service Professional" - Basically a Receptionist

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Professional in Peachtree Corners, GA
    Former Employee - Customer Service Professional in Peachtree Corners, GA

    I worked at H&R Block part-time (less than a year)

    Pros

    Great for gaining experience
    Great for those that want to work part time
    Awesome coworkers
    Great for high school age/ college students

    Cons

    You only make $8 an hour. The distance sucks. My position was basically just a receptionist, yet a lot of the required meetings were not targeted at the receptionists at all. The training was tedious and parts were unnecessary. Not many hours. They will hire about 2-5 receptionists for one office, so you'll only get about 10-25 hours a week. This is also a seasonal job - only through tax season. You may get 40 hours in the last couple of weeks there, during the busiest time, which is up until April 15th.

    Advice to ManagementAdvice

    Give more hours to your receptionists.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  7. 1 person found this helpful  

    Beginner tax pro

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - First Year Tax Associate in Columbia, SC
    Current Employee - First Year Tax Associate in Columbia, SC

    I have been working at H&R Block (less than a year)

    Pros

    There is a lot of training so you feel confident in what you are preparing to do.

    Cons

    Communication and scheduling is unorganized. They say they work with you when it comes to what times you can work, but that might mean sending you to an office that you didn't choose to work at, so your commute from home to work might be longer.

    Advice to ManagementAdvice

    Make sure you have your new hires information so they know when they have class and not miss out on the wonderful training.

    Negative Outlook
    No opinion of CEO
  8.  

    H&R Block provides a mixed opportunity. Bureaucracy hurts growth.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Technology Manager in Kansas City, MO
    Former Employee - Technology Manager in Kansas City, MO

    I worked at H&R Block full-time (more than 5 years)

    Pros

    Benefits and really qualified technical team

    Cons

    normal large company bureaucracy stifles growth possibilities.

    Advice to ManagementAdvice

    Empower employees more to provide opportunities of growth for the entire company. Ideas get stifled and the status quo rules the day.

    Doesn't Recommend
    Positive Outlook
  9.  

    First Year Tax Pro

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - FIRST YEAR TAX PROFESSIONAL in Des Moines, IA
    Current Employee - FIRST YEAR TAX PROFESSIONAL in Des Moines, IA

    I have been working at H&R Block part-time (less than a year)

    Pros

    The location I was assigned to is great! Less than 10 minute drive. The Office Manager is awesome! The rest of the team so far seem nice. Very flex-able hours. Lots to learn and I stay well occupy with all the updates on IRS changes.

    Cons

    The pay to start for a First Year is pretty low, considering HR Block is a HUGE company. It kind of make me feel like working at Walmart where they pay their employees so low they need to apply for Public Assistant.
    Considering the field of work and because it is Seasonal, the starting pay should be at least $12.
    No great Benefits for Seasonal employment.
    HR Block need to provide their employees with Free HR Block apparels such as T-Shirts and Shirts (Free walking advertisements)?
    You have to pay a $20 Annual fee for continuing education? It should be free working for the company!

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  10.  

    Seasonal Tax Associate

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Tax Associate in Philadelphia, PA
    Former Employee - Tax Associate in Philadelphia, PA

    I worked at H&R Block part-time (more than a year)

    Pros

    A lot of experience with various tax filings. It is a great second job to supplement income but could become more. The company really tries to supply its employees with the tools necessary to succeed.

    Cons

    The amount of exposure to different types of filings is dependent on the office you work at and the other associate's skill levels.

    Advice to ManagementAdvice

    The only advice I have for management is to increase compensation levels to reduce attrition.

    Recommends
    Positive Outlook
  11.  

    Tax Pro

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Tax Professional in Phoenix, AZ
    Former Employee - Tax Professional in Phoenix, AZ

    I worked at H&R Block full-time (less than a year)

    Pros

    Tax updates cost only 20.00 for unlimited tax classes.

    Cons

    Pay - commissions - hour wage paid = A positive amount you get a bonus check- negative no check and there times that you are sitting in an office with no work and counts against you bonus.

    Advice to ManagementAdvice

    New pay structure

    Recommends
    Positive Outlook
    Approves of CEO

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