H&R Block Reviews

Updated April 23, 2015
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3.0
324 Reviews
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H&R Block President & CEO William C. Cobb
William C. Cobb
69 Ratings

324 Employee Reviews

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  1. Nice office work but very few hours given

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Client Service Professional in Indianapolis, IN
    Former Employee - Client Service Professional in Indianapolis, IN

    I worked at H&R Block part-time (Less than a year)

    Recommends
    Negative Outlook
    Approves of CEO
    Recommends
    Negative Outlook
    Approves of CEO

    Pros

    Work with tax professionals in an office environment
    Work with computer
    Flexible hours
    Sit most of the time
    Pleasant office environment
    No cleaning bathrooms or taking out the trash

    Cons

    Pay needs to be increased to retain seasonal employees
    Lack of hours due to favoritism toward employees with seniority (both CSP and tax professionals)
    No benefits
    Better training from the start. My instructor was not prepared.
    You need a second job because you get very little hours.

    Advice to Management

    Better training, give us newcomers more hours. I was promised in my interview 20 hours off season and 40 during peak season. That never even came close to happening. No favoritism.

  2. csl

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Office Manager III in Bakersfield, CA
    Current Employee - Office Manager III in Bakersfield, CA

    I have been working at H&R Block

    Recommends
    Positive Outlook
    No opinion of CEO
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    good people to work for

    Cons

    poor retention of poor tax taxpros

  3. Client Services Leader

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Client Service Leader in Overland Park, KS
    Former Employee - Client Service Leader in Overland Park, KS

    I worked at H&R Block full-time (More than a year)

    Recommends
    Neutral Outlook
    Recommends
    Neutral Outlook

    Pros

    This is a seasonal job - training beginning mid-December, weekly work mid-January to mid-April. The bonus plan is nice. The best pro are the wonderful professional Tax professionals that you manage.

    Cons

    Long hours. Sometimes difficult clients.

    Advice to Management

    Focus on was to support the 110,000 seasonal employees.

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  5. Tax Preparer

    Former Employee - Seasonal Tax Preparer in Los Angeles, CA
    Former Employee - Seasonal Tax Preparer in Los Angeles, CA

    I worked at H&R Block part-time

    Pros

    You can work part-time as a tax preparer or a customer service representative during tax season. Company teaches tax law to it's preparers during off season. HRB Education Classes prepare you to pass the state license required for California and to keep abreast of tax law changes.

    Cons

    No medical or other benefits for part-time workers. You are "let go" at the end of every tax season and may be rehired the following year if you have taken the required number of tax classes and are still among the living.

    Advice to Management

    More training should be a requirement for middle level managers. More education classes are needed for preparer in order to prepare complex tax returns. There should be a CPA in every office.

  6. Client Service Professional

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at H&R Block part-time

    Neutral Outlook
    No opinion of CEO
    Neutral Outlook
    No opinion of CEO

    Pros

    Flexible schedule, a few perks/benefits, nice management and staff.

    Cons

    Not much growth opportunity, at least full-time and past the seasonal period, not enough hours or pay.

  7. Office leader

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Office Manager II in Detroit, MI
    Current Employee - Office Manager II in Detroit, MI

    I have been working at H&R Block

    Recommends
    Negative Outlook
    Approves of CEO
    Recommends
    Negative Outlook
    Approves of CEO

    Pros

    Flexible schedules, summer off decent pay

    Cons

    Must prepare taxes, seasonal and not enough staffing hours

    Advice to Management

    Better training

  8. Great educating you on the tax laws and changes. Good work atmosphere. Good office environment.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - TAX ADVISOR IV in Charlotte, NC
    Current Employee - TAX ADVISOR IV in Charlotte, NC

    I have been working at H&R Block full-time (More than 10 years)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    They have great educational advantages.

    Cons

    Not much chance for promotion within the company

  9. Okay for a seasonal job.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - CSP in Beaverton, OR
    Current Employee - CSP in Beaverton, OR

    I have been working at H&R Block full-time (Less than a year)

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Fun people to work with. Great place of you like to stay busy. Always something to do.

    Cons

    You work hard for littlepay. Stand on your feet for 8 to 9 hours with hardly a break. They can't keep people. So you don't have steady hours. 16 hours one week....43 the next. Open 7 days a week.

    Advice to Management

    Work on a better receptionist training program & hire people who truly can work flexible hours. Not ones who say they will be flexible & once hired...they say can only work M - F days.

  10. People are nice, pay is bad, clients are horrible

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Tax Preparer in San Diego, CA
    Former Employee - Tax Preparer in San Diego, CA

    I worked at H&R Block full-time (Less than a year)

    Doesn't Recommend
    Positive Outlook
    Approves of CEO
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    Pros

    Nice people, good company values and opportunities to make income during the tax season

    Cons

    The starting pay is very small
    Once you start getting commission, hard to get the "expensive" clients because they all are directed to "senior" employees
    Depending on the location of the office, the clients could be horrible. I worked in a rather poor area, and we got a lot of people who were trying to "cheat" on their tax return by claiming non-existing children/relatives, not reporting their income, even threatening the employees when we refused to let them have their way.

    Advice to Management

    Put a special form in every tax return where you can notify IRS that the person may be falsifying the data!!!
    We saw so many fraudsters during the season it was horrible!

  11. Tax Preparer

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at H&R Block

    Pros

    Flexible work hours, great learning experience

    Cons

    low pay in comparison to industry

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