H&R Block Reviews

Updated October 21, 2014
Updated October 21, 2014
869 Reviews
3.7
869 Reviews
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H&R Block President & CEO William C. Cobb
William C. Cobb
252 Ratings

Review Highlights

Pros
  • Flexible schedule, work as little or as much as you wish (in 56 reviews)

  • H&R Block offers an education program that you can not get anywhere else (in 54 reviews)


Cons
  • Its more for retired people or people who just want a part time job during tax season (in 69 reviews)

  • Google "H&R Block Fraud Identity Theft" for other examples ethical lapses by (in 47 reviews)

More Highlights

288 Employee Reviews Back to all reviews

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  1.  

    Great job as long as you have a decent office.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Tax Specialist III in Las Vegas, NV
    Former Employee - Tax Specialist III in Las Vegas, NV

    I worked at H&R Block part-time (more than 5 years)

    Pros

    Job opportunities and working at desired office location, great flexibility, free yearly continued education. Extremely kind and helpful office management. Laid back office environment (pot lucks, office contest celebrations).

    Cons

    Huge hours cutback during non peak tax filing months. More of a side job rather than a main or even 2nd job. At times unqualified people are put in management positions just to have the position filled.

    Recommends
    Neutral Outlook
    Approves of CEO
  2.  

    Good

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Tax Advisor
    Former Employee - Tax Advisor

    I worked at H&R Block part-time (more than 8 years)

    Pros

    Great tax training and education to start your tax career. Free tax return for personal return. Great coworkers and clients.

    Cons

    Low pay in the beginning, Managers who may not have adequate tax knowledge. Takes a while to earn a decent salary.

    Recommends
    Neutral Outlook
    Approves of CEO
  3.  

    Very Flexible Hours!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at H&R Block part-time (more than 3 years)

    Pros

    Flexible hours, great team work, positive work environment.

    Cons

    The offices need additional tax pros.

    Recommends
    Positive Outlook
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  5.  

    part time job

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Tax Preparer in Dayton, OH
    Current Employee - Tax Preparer in Dayton, OH

    I have been working at H&R Block part-time (more than 10 years)

    Pros

    seasonal jobs schedules is make it own.

    Cons

    so many train for not enough income.

    Recommends
    Neutral Outlook
    No opinion of CEO
  6.  

    Best in the Tax Prep Industry / Primarily a Seasonal Employer

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - District Manager in Tallahassee, FL
    Former Employee - District Manager in Tallahassee, FL

    I worked at H&R Block full-time (more than 5 years)

    Pros

    H&R Block strives to provide the strongest tax theory training for it's Tax Preparers and works diligently to improve the tools and resources available to it's Associates. There is a strong focus on Client Service and has been increased emphasis on Associate Satisfaction in recent years. 90%+ of positions are Seasonal annually in the January through April timeframe. Best Pro for considering working at H&R Block is that it is the Industry Leader and has strong stability - having been providing it's products and services for almost 60 years.

    Cons

    Too much pressure to sell additional add on products to Clients and Field Leadership is forced to evaluate Associates performance more based on these aspects than the accuracy of the returns they prepare and their overall Tax Knowledge. Associate Benefits have been minimized even though senior leadership consistently touts desire to increase employee satisfaction.

    Recommends
    Positive Outlook
    Approves of CEO
  7.  

    Good company to work at if you like working with people.

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at H&R Block

    Pros

    You can start from zero and in the first year have more than 80 clients that will most likely come back the following year.

    Cons

    Other tax preparers steal your clients, and if you want to honestly help their clients when they're waiting, they think you want to steal the clients from them, too much paranoia, everyone is in a defensive mode.

    Advice to ManagementAdvice

    Office managers should organize who gets the clients, there are clients waiting for hours while other preparers are free.

  8.  

    Great learning experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Tax Associate
    Former Employee - Tax Associate

    I worked at H&R Block part-time (more than an year)

    Pros

    Overall, I enjoyed my time working for H&R Block. It was a great learning experience working alongside some good, knowledgeable people. H&R Block offers their own educational curriculum with courses covering issues concerning federal and state income taxes, but they also offer courses covering a number of necessary career skills that can transfer to other careers. Employees can take advantage of these learning experiences at their own pace while maintaining their continuing educations requirements. There is an annual fee of $20, but they do provide all of the materials you need to learn and grow for that cost. The only other requirement is to complete your required continuing education courses within H&R Block's timetable, and they will work with you to accomplish that as long as you take responsibility for your career. That was one aspect I really liked about working for H&R Block because I always strive to learn new things and improve myself. I worked in an office with coworkers who seemed to get along well most of the time. There were times when tension was high, but you have that at any job. Working peak season in a tax office will definitely test anyone's patience to the limit. You just have to keep that in mind at those times. There are opportunities to earn commissions and incentives beyond the hourly base pay. Scheduling is very flexible for employees who have job or family obligations, so work-life balance is better than many other jobs. I've also met many great clients who taught me as much as I taught them.

    Cons

    H&R Block is seasonal employment for most employees. That does somewhat limit opportunities for growth and advancement for employees seeking a career path. Most employees have other jobs to fill in the gaps outside of tax season. It can sometimes be stressful to fit a year of work into about three months. The base pay for tax professional jobs is too low, but there are opportunities to earn incentives and commissions on top of the base pay. One thing I really disliked about working at H&R Block was the constant push to sell tax plus offerings to clients. Management is very high pressure on upselling the extras, and they will nag you to death about increasing your numbers at all times. Even if you are meeting or exceeding their preset goals, they will hound you to do more. Another thing I disliked about working at H&R Block was their obsession with marketing. Some types of networking events like tax talks or having a booth at community events to increase visibility were fine. However, management often expected you to go door-to-door begging other businesses to distribute flyers. They also expected you to constantly call on clients to set appointments, remind them of appointments in addition to the national call centers also constantly calling clients. Clients don't like the constant nagging, and neither did I. Management also had all sorts of visibility gimmicks like putting out tons of signs, balloons, banners everywhere they could. They even wanted employees to stand out and wave at traffic on occasion as if we were some sort of panhandlers. The upselling and marketing tasks were overboard for me. I'm not the pushy type, and I sympathize with others who don't like people constantly pushing themselves on others. I find that aggravating, also. Plus, I felt like these activities were distracting from the primary task of growing my knowledge and competence as a tax professional. These activities were a major turn off for me. Plus, I also worked another job on a year-round basis and had a family. I already felt enough limits on my time without additional stress of pushing since H&R Block has marketing people who are supposed to be taking care of these tasks. H&R Block is plagued by a lack of clear communication within the organization. One hand often does not know what the other hand is doing. You constantly have to ask repeatedly for information necessary to stay on top of things, and you still may find yourself outside the loop if you don't happen to ask the right people. I like things to be clear, simple, straight-forward, and consistent. Those things are hit and miss depending on who keeps you informed on what is going on at any given time.

    Advice to ManagementAdvice

    When I was at H&R Block, I never understood why they didn't focus on offering year-round accounting services that would complement their tax business in all offices. Premium offices have these offerings. Also, management should back off their upselling and marketing gimmicks so tax professionals can focus on what they are paid to do -- taxes. If there were opportunities for year-round employment where I could have grown and developed my skills, I would have likely stayed with it. I enjoyed most aspects of working in the tax office, and I liked most of my colleagues and clients. I went to H&R Block to learn taxes, and that's what I wanted to do. All in all, I miss being at H&R Block, but their goals were not in line with my personal goals.

    Recommends
    Neutral Outlook
    No opinion of CEO
  9.  

    CSP

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Client Service Professional in Wichita, KS
    Current Employee - Client Service Professional in Wichita, KS

    I have been working at H&R Block full-time (more than 8 years)

    Pros

    I love working seasonal. The people are nice and you recieve a free tax return

    Cons

    Short term employment and sometimes dealing with angry people

    Recommends
    Positive Outlook
    Approves of CEO
  10.  

    Professional work environment. Gained knowledge about tax laws.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Professional in Atlanta, GA
    Former Employee - Customer Service Professional in Atlanta, GA

    I worked at H&R Block part-time (more than 3 years)

    Pros

    Flexible hours. Great for scheduling around classes if you are a student.

    Cons

    Low paying and seasonal position

    Recommends
    Positive Outlook
    Approves of CEO
  11.  

    Flexible scheduling, good team in office. Good work envionment

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Tax Professional
    Current Employee - Tax Professional

    I have been working at H&R Block part-time (more than 5 years)

    Pros

    Great to help clients. Mgr is easy going and very helpful. Works with you regarding schedule

    Cons

    Corporate wanted you go sell too many add on products. Force too much marketing on tax pros. I'm a numbers person not a sales person

    Recommends
    Positive Outlook
    Approves of CEO

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