HSN Reviews

Updated June 29, 2015
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HSN CEO Mindy Grossman
Mindy Grossman
24 Ratings

Pros
  • Work-at-home positions offered in certain states (in 33 reviews)

  • Good employee discount (but I refuse to shop here due to low morals) (in 17 reviews)

Cons
  • You have to work hard to achieve work-life balance (in 7 reviews)

  • Little room for advancement in the training and development dept, (in 5 reviews)

More Pros and Cons

40 Employee Reviews

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  1. Helpful (4)

    It's not really fun here

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Saint Petersburg, FL
    Current Employee - Anonymous Employee in Saint Petersburg, FL

    I have been working at HSN full-time (More than 8 years)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Employee discounts are nice, assuming the company sells things you're actually interested in buying.
    Two paid community service days per year are a great benefit.
    PTO and holidays are competitive with other companies, and you get most of the time upfront, as opposed to having to earn it weekly.

    Cons

    If you have to bolt giant "It's fun here" signs all over the walls, it's probably not actually fun here. Don't just say it's fun... make it fun. The senior leaders talk a good game about the company's vision and culture, but in reality it's a much different story.
    The CEO is completely out of touch with employees. While frontline reps are struggling to make ends meet, the CEO sends e-mails bragging about celebrities she rubbed elbows with, awards she won, her lobster dinners, and her summer house in the Hamptons. Currently, most of her time is spent talking about charity work, and she never stops begging for donations from employees who can't even get a 40 hour work week. It would be great if she spent less time pretending to be Oprah and spent more time focusing on growing the business.
    Any profits seem to go to the most senior leaders, and never back to the employees. Most employees will get only a 3% raise every year.

    Advice to Management

    Actually listen to your employees. Every two years, you hold employee engagement surveys, but don't do anything meaningful to improve the day-to-day life of the employees.


  2. Helpful (3)

    you are a butt in a seat and that is all

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at HSN

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    very good benefits, health coverage, profit sharing, employee discounts

    Cons

    Poor pay. NO company culture whatsoever. Micro managers treat staff like children not professionals . Top management has no idea what is going on or seem to care in regards to their employees. Constantly reminded you are just a butt in a seat and any talent or skills you bring to the table are irrelevant

    Advice to Management

    put it out there for your employees. Create a company culture. Would it kill you to spend a very very small amount of money and throw a Christmas party. Make your employees feel like their contributions count and matter. You don't need managers managing department managers.
    Take responsibility for your bad choices and decisions once in a while. Your staff might actually respect you if you did.


  3. Helpful (1)

    Great potential with poor execution

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Graphic Designer
    Current Employee - Graphic Designer

    I have been working at HSN full-time (Less than a year)

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    Pros

    HSN has great benefits and reasonable pay. The people are friendly and the work environment is very professional.

    Cons

    The upper management boarders on tyrannical. The job is very high stress and the company rewards bad behavior. Mismanagement makes the work nearly unbearable.

    Advice to Management

    Stop micromanaging everything. Respect employee's insights and expertise.


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  5. 'It's fun here' is a figment of your own imagination..

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Intern - Full-Time College Student in Saint Petersburg, FL
    Former Intern - Full-Time College Student in Saint Petersburg, FL

    I worked at HSN as an intern (Less than a year)

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    Pros

    Set styling was a great opportunity for me to learn the art of interior design but more importantly how to follow specific directions. Most of the time when you 'styled' a set you were given a picture of how the set has looked and will look. Watching the set you styled on national TV with all your friends and family watching what you completed was a big reward, one I cannot compare.

    Cons

    Unfortunately, your supervisor may think that although you've passionately completed all your intern objectives and hour requirements in only a 2 month time frame, your 'not focused.' Although college students are the most sleep-deprived body of people according to Time and Psychology Today Magazine, your not allowed to show it by closing your eyes in any meeting. Your allowed to ask questions, but be sure you don't ask too many and also make sure that their relevant to set styling.
        Although the CEO of HSN Mindy Grossman might find your questions a result of 'intellectual curiosity' the people employed beneath her won't and will end your internship on a day your not present.

    Advice to Management

    When your job is to manage, please do it. Don't take the easy road out and fire your employees without properly coaching them. Please don't hide from giving constructive criticism by complaining to an uninvolved HR representative about the employee and ending their career when their not present that day to defend themselves.


  6. Great company, I just had bad luck.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Hybrid in Saint Petersburg, FL
    Current Employee - Customer Service Hybrid in Saint Petersburg, FL

    I have been working at HSN full-time (More than a year)

    Doesn't Recommend
    Positive Outlook
    Approves of CEO
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    Pros

    Good company, CEO is super progressive and is sending the company in the right direction. There are a lot of opportunities. Lots of excitement and events that go on. Most people are friendly

    Cons

    I have been there about a year and a half and I am on my 8th supervisor. I have been moved to another supervisor for every reason possible. One got fired, one got promoted, one changed their shift, another 2 were temporary, and I even got kicked out of a team because it "got too big" (it was actually my first supervisor's team that I was kicked out of) and I was somehow the odd man out. Even though I had OUTSTANDING stats for more than a year, my stats have dropped the past 3 months from a quality specialist who says my "voice" isn't up to her standards so I keep failing my qualities now and I again have a new supervisor that I feel doesn't believe in my abilities because all she just wants to do is agree with the quality person I have been stuck with.

    I am honestly heartbroken. I have family that works here, and I have done everything I can to make it work. But I just keep getting shuffled around while no one knows I exist, and then one day I woke up, and someone tells me to forget all the good stats I did before because it was all wrong and I need to change if I want to stay with the company. I have never felt like such a failure at any job I had, I always exceeded at everything I ever worked for.

    I never thought I would fear of my job security. The only reason I came here to write this is because I don't think anyone will ever know the experience I have had since I am completely invisible here. I am the only one I know at HSN that has been dumped through so many supervisors

    even though the past 3 months have been horrible, the first year was great.

    Advice to Management

    Take better care of your new employees. Don't keep moving them from supervisor to supervisor and then put all the blame on them when an over zealous quality person becomes over critical of the "voice" of someone when they do and say all the right things and work hard to make the company happy


  7. Overworked and Underpaid

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Work At Home Customer Service in Saint Petersburg, FL
    Former Employee - Work At Home Customer Service in Saint Petersburg, FL

    I worked at HSN full-time (More than 3 years)

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    Pros

    You can work from home, good benefits, lots of paid time off.

    Cons

    There are lots of calls, most days over 100 calls per day. Sometimes no time to breath or get a drink of water in between callers. There is an AHT associated with every call, and sometimes you have to be on hold for a supervisor, if you need assistance with a caller, this causes your AHT to increase, also if you have a long call, and it goes into your breaks or lunch time, you are penalized for this, going against your compliance time for the day.

    Advice to Management

    Work at home employees are largely forgotten about, they don't get perks, such as free vendor samples, food samples from cooking shows, opportunities to participate in on campus wellness programs, etc.

    Also HSN needs to have more advancement opportunities for Work at Home employees. Currently the only Work at Home opportunities are Sales or Customer Service, there are several positions on campus that could be Work at Home positions.


  8. Helpful (1)

    Sell your soul and do well

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Vice President Merchandising in Saint Petersburg, FL
    Current Employee - Vice President Merchandising in Saint Petersburg, FL

    I have been working at HSN

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    Pros

    Executives make great salaries
    Brilliant CEO with vision

    Cons

    You work 24/7 and they don't care, absolutely no work life balance.
    Leadership often does not have credentials to have their jobs, makes it hard to report to someone who has not experience to draw from.
    little to no diversity esp in management or more senior roles

    Advice to Management

    Accept who you customer actually is and embrace her, you'd grow a lot faster.


  9. Helpful (1)

    Stressful in areas that shouldn't be

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - HSN Work At Home Sales Representative in Smyrna, TN
    Former Employee - HSN Work At Home Sales Representative in Smyrna, TN

    I worked at HSN full-time (Less than a year)

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    I enjoyed working from home and after 90 days you will receive a good chunk of personal time.

    Cons

    The standards that they hold you to is unreal in this kind of environment. You are expected to speak with the customers as if they were you friends, but the calls have to be less than 250 seconds on average. You are expected to be extremely polite to the customer, but yet you are not suppose to help them with questions or looking up items for them for more than 1 minute. Your upsells are expected to be at a certain rate, but yet you cannot control what a customer will or will not buy. I didn't agree with how their expectations are very contradictory.


  10. Helpful (3)

    call center is just not a good place to be

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Hybrid in Saint Petersburg, FL
    Former Employee - Customer Service Hybrid in Saint Petersburg, FL

    I worked at HSN full-time (Less than a year)

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    the company needs the call center so lay offs are unlikely....

    Cons

    the call center is like the disliked redheaded step child of the whole company. They like to talk about all of these great perks the company offers, but generally speaking, they are unavailable to people working in the call center.
    A typical day in the life of a call center rep.
    You show up to work 20-30 minutes before your shift starts so you can get through the one car at a time security gate, to begin your hunt for a parking space. If your shift is one of the later in the day shifts, you can forget getting a spot in the first lot, might as well go to the far end and look there. Hopefully the weather is nice and you can enjoy your 100-200 yard walk to get to the building. Once in the building, you walk past offices and other departments and to get to the far end to begin your hunt for a desk to sit at. That's right, you don't get your own desk. You get assigned to a team, and that team has an area, but beyond that, desks are first come, first serve. First you find a desk you want to sit at, test the computer to make sure it is on and functioning. Then begin the task of cleaning and sanitizing your little area. Sometimes the keyboard is sticky, sometimes there are crumbs all over the place. While doing all of that, try to get your chair set up so it isn't too uncomfortable to sit in. Hopefully you don't have one of the many broken chairs that they refuse to get replaced. Tips on finding a place to sit, pay attention to the lighting. Lighting is inconsistent at best. Some area are glaring, some are rather dim. the lighting isn't terrible for someone passing through, so the management that is just passing through doesn't think anything is wrong with it. But when you're sitting in it for 8+hours, staring at a computer screen, lighting becomes a more important issue. Also pay attention to air flow. Some areas are flat out hot, others just very stuffy from no air flow, and others are very chilly. Air flow is another issue like lighting. not bad if you're just passing through. Now that you've found your place to sit, hopefully you still have a few minutes before your shift actually starts so that you can look up your schedule for the day to see when your breaks are lunch are scheduled. No, they aren't the same every day. If your shift starts at 8, lunch might be as early as 11, or as late as 2:30. Good luck. Make sure you have your headset jacked in and all of your programs up and ready so you can take your first call as soon as your shift starts. You clock in by signing in to take your first call. So yeah, everything up to this point is off of the clock. Now that your live and ready for calls, sometimes they come in rapid fire fast so you have no time to recover between calls. Other times, you might have 10 or more minutes between calls. When they come in rapid fire fast, the hardest part is not letting the previous all impact the next call, no matter how nasty that previous callers was, and trust me, you'll get some real pieces of work calling in. While this is happening, make sure you keep an eye on the clock. You don't want to miss your break time. If your call runs over late, then your break is shorter. It starts counting against you if your come back from break late, whether you got your full 15 minutes or not. Same with lunch. Hopefully you don't get a talker on the phone. You want to give great service to the customer and sometimes letting them talk a little bit more makes the whole experience better, but you have call times to worry about. Not only is schedule adherence something to put your job on the line for, but so is talk time. One bad, long call can screw up your whole day. If nothing else, the way your calls are averaged should tell you everything you need to know about the company and how it treats the call center. Most people would think that a daily average is all of the calls, added together and divided by the number of calls for the day. Instead, they want to know what your average is after every call. That average is then averaged with the next new call time. It isn't so bad if all of the calls were about the same average time. But when you get one 15+ minute call early in the day, you struggle your whole shift to bring that average back down. While you are focussing on basically cutting the customer off and rushing them through the call, make sure you up sell, (yes, customer service sells just like sales does) as well as hit all of your other points of QA too. You never know, that might be the call that gets randomly picked to be QA'ed. QA is done by another team of people. One person listens to your call and makes sure you hit all of the points they want to hear. Problem is, the QA guidelines aren't exactly black and white. So they are open to interpretation by the person doing the QA. You only get a few calls a month QA'ed. So again, one bad score can screw your whole score up. You get stuck with the same QA person for a quarter, which might give you a little bit of time to learn what the QA person is looking for so that you can recover, otherwise your job is going to be on the line again. But by the time you have that meeting with your supervisor, you'll end up with a different QA person that you have to figure out again.
    All in all, an easy call center job is a very stressful, figure it out as you go, kind of job. Training is inadequate at best. Once you are on the floor, you're on your own to figure out all of the important stuff that could put your job on the line that they don't even address in training. Sitting on the phones in an environment like that is exhausting.
    Don't try to use the call center as a foot in the door either. Very few manage to play the system well enough to make it look like they "mastered" the call center to be eligible to move on to a position they are much more suited for.

    Advice to Management

    pay more attention to the people carrying your company. Sure, the production department is important. Sure the merchandising department is important, but none of that makes any difference if no one is there to answer the phones. Treat the people on the phones better, and your customers will have a better experience. A better experience means better sales.


  11. Okay place to work but its stressful and way too many Chiefs.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Saint Petersburg, FL
    Former Employee - Anonymous Employee in Saint Petersburg, FL

    I worked at HSN

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Good salary for the area. If your just starting out you can get good retail experience. Fast paced and for the most part a nice place to work.

    Cons

    Leadership is out of touch with common people because the group is so overpaid compared to everyone normal. Leadership makes decisions based on what they like and not what's right for the customer.
    If you don't look and act like everyone else: young, blond and female you are on thin ice and every knows it, it's a common joke in the tower.

    Advice to Management

    Don't try and do everyone else's jobs, lead, teach and let people make mistakes and learn from them. Your just paying people big salaries to say "yes" to you which is not moving the company forward.



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