HSN Reviews

Updated March 18, 2015
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HSN CEO Mindy Grossman
Mindy Grossman
129 Ratings

35 Employee Reviews

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  1. Overworked and Underpaid

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Work At Home Customer Service in Saint Petersburg, FL
    Former Employee - Work At Home Customer Service in Saint Petersburg, FL

    I worked at HSN full-time (more than 3 years)

    Pros

    You can work from home, good benefits, lots of paid time off.

    Cons

    There are lots of calls, most days over 100 calls per day. Sometimes no time to breath or get a drink of water in between callers. There is an AHT associated with every call, and sometimes you have to be on hold for a supervisor, if you need assistance with a caller, this causes your AHT to increase, also if you have a long call, and it goes into your breaks or lunch time, you are penalized for this, going against your compliance time for the day.

    Advice to ManagementAdvice

    Work at home employees are largely forgotten about, they don't get perks, such as free vendor samples, food samples from cooking shows, opportunities to participate in on campus wellness programs, etc.

    Also HSN needs to have more advancement opportunities for Work at Home employees. Currently the only Work at Home opportunities are Sales or Customer Service, there are several positions on campus that could be Work at Home positions.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  2. 1 person found this helpful

    Sell your soul and do well

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Vice President Merchandising in Saint Petersburg, FL
    Current Employee - Vice President Merchandising in Saint Petersburg, FL

    I have been working at HSN

    Pros

    Executives make great salaries
    Brilliant CEO with vision

    Cons

    You work 24/7 and they don't care, absolutely no work life balance.
    Leadership often does not have credentials to have their jobs, makes it hard to report to someone who has not experience to draw from.
    little to no diversity esp in management or more senior roles

    Advice to ManagementAdvice

    Accept who you customer actually is and embrace her, you'd grow a lot faster.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  3. Stressful in areas that shouldn't be

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - HSN Work At Home Sales Representative in Smyrna, TN
    Former Employee - HSN Work At Home Sales Representative in Smyrna, TN

    I worked at HSN full-time (less than a year)

    Pros

    I enjoyed working from home and after 90 days you will receive a good chunk of personal time.

    Cons

    The standards that they hold you to is unreal in this kind of environment. You are expected to speak with the customers as if they were you friends, but the calls have to be less than 250 seconds on average. You are expected to be extremely polite to the customer, but yet you are not suppose to help them with questions or looking up items for them for more than 1 minute. Your upsells are expected to be at a certain rate, but yet you cannot control what a customer will or will not buy. I didn't agree with how their expectations are very contradictory.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
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  5. 2 people found this helpful

    call center is just not a good place to be

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Hybrid in Saint Petersburg, FL
    Former Employee - Customer Service Hybrid in Saint Petersburg, FL

    I worked at HSN full-time (less than a year)

    Pros

    the company needs the call center so lay offs are unlikely....

    Cons

    the call center is like the disliked redheaded step child of the whole company. They like to talk about all of these great perks the company offers, but generally speaking, they are unavailable to people working in the call center.
    A typical day in the life of a call center rep.
    You show up to work 20-30 minutes before your shift starts so you can get through the one car at a time security gate, to begin your hunt for a parking space. If your shift is one of the later in the day shifts, you can forget getting a spot in the first lot, might as well go to the far end and look there. Hopefully the weather is nice and you can enjoy your 100-200 yard walk to get to the building. Once in the building, you walk past offices and other departments and to get to the far end to begin your hunt for a desk to sit at. That's right, you don't get your own desk. You get assigned to a team, and that team has an area, but beyond that, desks are first come, first serve. First you find a desk you want to sit at, test the computer to make sure it is on and functioning. Then begin the task of cleaning and sanitizing your little area. Sometimes the keyboard is sticky, sometimes there are crumbs all over the place. While doing all of that, try to get your chair set up so it isn't too uncomfortable to sit in. Hopefully you don't have one of the many broken chairs that they refuse to get replaced. Tips on finding a place to sit, pay attention to the lighting. Lighting is inconsistent at best. Some area are glaring, some are rather dim. the lighting isn't terrible for someone passing through, so the management that is just passing through doesn't think anything is wrong with it. But when you're sitting in it for 8+hours, staring at a computer screen, lighting becomes a more important issue. Also pay attention to air flow. Some areas are flat out hot, others just very stuffy from no air flow, and others are very chilly. Air flow is another issue like lighting. not bad if you're just passing through. Now that you've found your place to sit, hopefully you still have a few minutes before your shift actually starts so that you can look up your schedule for the day to see when your breaks are lunch are scheduled. No, they aren't the same every day. If your shift starts at 8, lunch might be as early as 11, or as late as 2:30. Good luck. Make sure you have your headset jacked in and all of your programs up and ready so you can take your first call as soon as your shift starts. You clock in by signing in to take your first call. So yeah, everything up to this point is off of the clock. Now that your live and ready for calls, sometimes they come in rapid fire fast so you have no time to recover between calls. Other times, you might have 10 or more minutes between calls. When they come in rapid fire fast, the hardest part is not letting the previous all impact the next call, no matter how nasty that previous callers was, and trust me, you'll get some real pieces of work calling in. While this is happening, make sure you keep an eye on the clock. You don't want to miss your break time. If your call runs over late, then your break is shorter. It starts counting against you if your come back from break late, whether you got your full 15 minutes or not. Same with lunch. Hopefully you don't get a talker on the phone. You want to give great service to the customer and sometimes letting them talk a little bit more makes the whole experience better, but you have call times to worry about. Not only is schedule adherence something to put your job on the line for, but so is talk time. One bad, long call can screw up your whole day. If nothing else, the way your calls are averaged should tell you everything you need to know about the company and how it treats the call center. Most people would think that a daily average is all of the calls, added together and divided by the number of calls for the day. Instead, they want to know what your average is after every call. That average is then averaged with the next new call time. It isn't so bad if all of the calls were about the same average time. But when you get one 15+ minute call early in the day, you struggle your whole shift to bring that average back down. While you are focussing on basically cutting the customer off and rushing them through the call, make sure you up sell, (yes, customer service sells just like sales does) as well as hit all of your other points of QA too. You never know, that might be the call that gets randomly picked to be QA'ed. QA is done by another team of people. One person listens to your call and makes sure you hit all of the points they want to hear. Problem is, the QA guidelines aren't exactly black and white. So they are open to interpretation by the person doing the QA. You only get a few calls a month QA'ed. So again, one bad score can screw your whole score up. You get stuck with the same QA person for a quarter, which might give you a little bit of time to learn what the QA person is looking for so that you can recover, otherwise your job is going to be on the line again. But by the time you have that meeting with your supervisor, you'll end up with a different QA person that you have to figure out again.
    All in all, an easy call center job is a very stressful, figure it out as you go, kind of job. Training is inadequate at best. Once you are on the floor, you're on your own to figure out all of the important stuff that could put your job on the line that they don't even address in training. Sitting on the phones in an environment like that is exhausting.
    Don't try to use the call center as a foot in the door either. Very few manage to play the system well enough to make it look like they "mastered" the call center to be eligible to move on to a position they are much more suited for.

    Advice to ManagementAdvice

    pay more attention to the people carrying your company. Sure, the production department is important. Sure the merchandising department is important, but none of that makes any difference if no one is there to answer the phones. Treat the people on the phones better, and your customers will have a better experience. A better experience means better sales.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  6. Okay place to work but its stressful and way too many Chiefs.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Saint Petersburg, FL
    Former Employee - Anonymous Employee in Saint Petersburg, FL

    I worked at HSN

    Pros

    Good salary for the area. If your just starting out you can get good retail experience. Fast paced and for the most part a nice place to work.

    Cons

    Leadership is out of touch with common people because the group is so overpaid compared to everyone normal. Leadership makes decisions based on what they like and not what's right for the customer.
    If you don't look and act like everyone else: young, blond and female you are on thin ice and every knows it, it's a common joke in the tower.

    Advice to ManagementAdvice

    Don't try and do everyone else's jobs, lead, teach and let people make mistakes and learn from them. Your just paying people big salaries to say "yes" to you which is not moving the company forward.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  7. 2 people found this helpful

    Assistant Buyer

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Assistant Buyer in Saint Petersburg, FL
    Current Employee - Assistant Buyer in Saint Petersburg, FL

    I have been working at HSN full-time (more than 3 years)

    Pros

    I personally liked watching my products come to life on air. Benefits are great.

    Cons

    Because its a 24/7 network, they expect you to work 24/7 but didn't provide the tools to do so (or the compensation). They work their employees to death- or until they leave. thats why i'm leaving.

    Advice to ManagementAdvice

    set realistic expectations for your employees, especially based on their level. an assistant should be expected to work more than a buyer or vp...especially when they're getting paid half the amount.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  8. Not a great place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Hybrid in Clearwater, FL
    Former Employee - Customer Service Hybrid in Clearwater, FL

    I worked at HSN full-time (more than 3 years)

    Pros

    Loved the discounts and the shopping environment

    Cons

    My supervisor was the worst micromanager, I quit and haven't ever looked back. Not only do they harass you if you come back from break 2 minutes late but they watch your screen when you take calls so that they can trey to control you in every aspect.

    Advice to ManagementAdvice

    Do better! We are humans not robots!

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  9. Has potential

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - WAH Sales/Service Representative in Tampa, FL
    Former Employee - WAH Sales/Service Representative in Tampa, FL

    I worked at HSN full-time (more than a year)

    Pros

    Able to work at home, lots of addition resources, discount on products.

    Cons

    Lack of quality management, low pay, prefers part-time over full-time employees.

    Advice to ManagementAdvice

    Hire managers with some leadership skills, pay better.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  10. 80 Hours a week is no fun

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Picker in Roanoke, VA
    Current Employee - Picker in Roanoke, VA

    I have been working at HSN full-time (less than a year)

    Pros

    No pros slave labor. Management will work you 80 hours a week.

    Cons

    Bad work/life ratio. All i did was eat sleep work

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  11. One call after the other

    Current Employee - HSN Work At Home Sales Representative
    Current Employee - HSN Work At Home Sales Representative

    I have been working at HSN full-time (less than a year)

    Pros

    You can work from home

    Cons

    You go from one long, frustrating call to the next for HOURS on in. Beware.

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