HSN

www.hsni.com

HSN Reviews

Updated December 31, 2014
Updated December 31, 2014
188 Reviews
3.3
188 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
HSN CEO Mindy Grossman
Mindy Grossman
123 Ratings

Review Highlights

Pros
  • Able to work at home, lots of addition resources, discount on products (in 33 reviews)

  • Good employee discount (but I refuse to shop here due to low morals) (in 17 reviews)


Cons
  • You have to work hard to achieve work-life balance (in 7 reviews)

  • Little room for advancement in the training and development dept, (in 5 reviews)

More Highlights

48 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1.  

    Great company, great people, great corporate culture.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Hybrid in Saint Petersburg, FL
    Current Employee - Customer Service Hybrid in Saint Petersburg, FL

    I have been working at HSN full-time (more than 3 years)

    Pros

    Very generous time off policies (after initial 90 days) great leadership, lots of room for advancement within the company! Trainers, Supervisors, Managers right on up the ladder work to help you be the best that you can be, and will partner with you to help you reach your goals (even if those goals are to advance to a different department.) I have worked in call centers off and on for over 20 years, and with the exception of pay, this is hands down the best call center I have ever worked in! Management truly has an open door policy, one of my co workers emailed and idea off to the CEO and was actually scheduled an appointment to discuss her ideas... Amazing! Benefits are fairly competitive, able to meet celebrities, sample products, great discounts.. They have the best shift bid process I have ever seen in any call center, and they work to ensure that you at least get a rotating weekend off.. I have read some of the other reviews, and I am not sure where these people really worked, but you have to work really hard to get fired from HSN..

    Cons

    Pay could be better, training could be longer, no continuing education.

    Advice to ManagementAdvice

    The recession is over and competitive jobs are coming back, maybe you need to re-evaluate the pay scale? Supervisors should work the same schedules as their team. A longer training period and continuing education would do wonders for your employee retention, as would having an assigned seat, your own seat, everyday.

    Recommends
    Positive Outlook
    Approves of CEO
  2.  

    Great Progressive Atmosphere!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at HSN

    Pros

    Progressive, Upbeat, Swanky place to work!

    Cons

    Can be a bit shallow and clicky at times

    Advice to ManagementAdvice

    Get to know and understand employees capabilities through peer review, not just direct report.

    Recommends
    Positive Outlook
    Approves of CEO
  3. 1 person found this helpful  

    A growing and dynamic place to work.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Operating Vice President
    Former Employee - Operating Vice President

    I worked at HSN (more than 10 years)

    Pros

    Our CEO, Mindy Grossman, is a true force in the retail space.

    Cons

    Tons of money being made at the top. Should filter down more.

    Recommends
    Neutral Outlook
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  5.  

    I love this company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - On Air Sales Coordinator in Saint Petersburg, FL
    Current Employee - On Air Sales Coordinator in Saint Petersburg, FL

    I have been working at HSN part-time (less than a year)

    Pros

    A lot of nice people
    Tons of discounts
    HSN discount is great
    Gated campus
    Nice cafeteria
    Lots of parking
    Cool environment

    Cons

    Slow-paced HR
    Some people who lie, like everywhere else
    24/7 work place, but cafeteria closes around 2 pm.

    Advice to ManagementAdvice

    I firmly believe everyone in management should, at the very least, know how to perform the job of those they supervise.

    Recommends
    Positive Outlook
    Approves of CEO
  6. 2 people found this helpful  

    A very good place to work - lots of opportunities

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Computer Systems Analyst (IT Business Analyst) in Saint Petersburg, FL
    Current Employee - Computer Systems Analyst (IT Business Analyst) in Saint Petersburg, FL

    I have been working at HSN full-time (more than 3 years)

    Pros

    The corporate office is big - it employes thousands, so the pros and cons will differ by area. Overall, HSN is a very good place to work. Bright people that care about what they do. The campus is beautiful and the benefits are very good. The pay is competitive with similar roles in the Tampa Bay Area. Movement within the company to try different career paths is encouraged. Hard work and a team-oriented approach can earn you a long career at HSN.

    Cons

    The closer you are to the 24/7 aspects of the business (24 x 7 live programming), the more unpredictable your schedule can be. As with any big company, politics can get involved with promotions. The company has been known at times to hire external candidates over seemingly qualified internal candidates.

    Advice to ManagementAdvice

    Continue working on helping the left hand know what the right hand is doing - don't have the wheel reinvented in silos across campus.

    Recommends
    Positive Outlook
    Approves of CEO
  7. 1 person found this helpful  

    Flexible Work Schedule

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - HSN Work At Home Sales Representative in Nashville, TN
    Current Employee - HSN Work At Home Sales Representative in Nashville, TN

    I have been working at HSN full-time (more than a year)

    Pros

    Incredibly flexible especially if you're able to work from home. You can sign up for OT when it's available and cancel almost right up until the hour last minute if plans change. Coworkers are friendly.

    Cons

    You work every holidays and every weekend.
    Your monthly reviews are always based off one or two phone calls out of hundreds, so you always have to be on your game.
    You deal with perverts who call in for cheap trills.
    You have to be constantly apologizing; "the customer is always right" is VERY big.

    Advice to ManagementAdvice

    More product education during the actual training portion. At least on the brands.

    Recommends
    Positive Outlook
    Approves of CEO
  8.  

    Great company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - WAH Sales/Service Representative in Nashville, TN
    Former Employee - WAH Sales/Service Representative in Nashville, TN

    I worked at HSN full-time (more than 5 years)

    Pros

    HSN won't terminate you for little to no reason. Management really works at fulfilling employee suggestions by continuously improving procedures and applications. Work-at-home positions offered in certain states. HSN keeps up with technology like Facebook, Twitter, mobile apps, etc. Annual employee sale with great prices. Great employee discounts at HSN outlets in FL. Annual employee meeting/luncheon which included games, prizes, giveaways and free samples.

    Cons

    HSN gives small raises. Training could be longer to avoid many mistakes which other employees may have to try and correct. I worked in Customer Svc and most CS reps didn't notate customer accounts, this should be required to assist customers more efficiently. No advancement opportunities besides Customer Svc and Supervisor positions. I switched to CS because Sales became too repetitive, CS was more challenging but I was ready for a change by then. CS reps don't have as much time off the phones as Sales due to higher call volume. This prevented me from taking most of the online learning courses. It was very difficult finding information on the intranet when assisting customers due to the vast amount of information.

    Advice to ManagementAdvice

    Offer more opportunities to advance, and training for those positions.

    Positive Outlook
    Approves of CEO
  9. 1 person found this helpful  

    Good place, if crazy

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Leader in Saint Petersburg, FL
    Current Employee - Leader in Saint Petersburg, FL

    I have been working at HSN full-time (more than 3 years)

    Pros

    All about positive, can do attitude. People here care, work hard, and want to accomplish things. We get to work on cool, crazy things that are fun--and great resume builders.

    Cons

    Rate of change. Executive whims, eleventh hour "realizations" that something needs to be completely different.

    Advice to ManagementAdvice

    Trust people you hired to do their jobs. Before you say, "just change it" think about the spin you will create, and the salary and hours going into something that isn't solving more meaningful problems.

    Approves of CEO
  10.  

    It's a good company but when you start out in a loan position it is extremely difficult to be made permanent

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Not Saying in Saint Petersburg, FL
    Current Employee - Not Saying in Saint Petersburg, FL

    I have been working at HSN as a contractor (more than a year)

    Pros

    Great discount, good benefits for the permanent worker.

    Cons

    Was in a loan (temp) role, worked my butt off never made permanent. Moved to another temp role, same thing. Customer service is a good job and management is fair but pays NOTHING compared to other customer service jobs.

    Advice to ManagementAdvice

    Raise the salary, seriously. NO ONE can live on $11 an hour!

    Recommends
    Positive Outlook
  11. 1 person found this helpful  

    Good benefits and people to work with but not so good if you're a male.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Merchandise Assistant in Saint Petersburg, FL
    Former Employee - Merchandise Assistant in Saint Petersburg, FL

    I worked at HSN as an intern (less than a year)

    Pros

    Great benefits and nice people to work with and a dynamic and exciting atmosphere.

    Cons

    Interns are not paid and are typically excluded from the major events of the team they are working with. This can present a large problem in communication with team members. Also, all work is taken for granted by interns because they are not paid. HSN is also not a good place to work if you are a male. It is a female dominated environment and you do not get the same approval or notice as your female coworkers.

    Recommends
    Neutral Outlook
    Approves of CEO

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