Hallmark

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Hallmark Reviews

Updated January 27, 2015
Updated January 27, 2015
45 Reviews
1.0
45 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Hallmark Vice Chairman, President, and CEO Don Hall Jr.
Don Hall Jr.
45 Ratings

Review Highlights

Pros
  • Very accommodating when it comes to work-life balance (in 19 reviews)

  • I enjoy this job because of the flexible hours (in 25 reviews)


Cons
  • Not a lot of opportunities for working part time or from home (in 19 reviews)

  • This position will always be part-time and low pay with no benefits (in 16 reviews)

More Highlights

45 Employee Reviews Back to all Reviews

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  1.  

    Current employee

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Retail Merchandiser in Rome, GA
    Current Employee - Retail Merchandiser in Rome, GA

    I have been working at Hallmark part-time (more than a year)

    Pros

    They pay for my mileage over 15 miles and my driving time over 20 minutes.

    Cons

    crap hours and low pay. I made less than 7000 for a whole year. no benefits. they expect too much sometimes from you but won't give you the hours to do it, then complain when it's not done. resets are always messed up when you get them in, so you can never set your seasonal section the way it's supposed to be set, and it takes one person more than 8 hours to do it, but they won't let you have more than 8 without griping. your immediate managers aren't allowed full time hours so they can't actually help you and often end up working and not getting paid just to make ends meet in all 15 of their stores. VERY wasteful. always throwing away thousands of dollars of product per store every year and refusing to let us donate to charity. Want everything done exactly by their rules, even though it takes longer and is more work. I have a great system for getting my cards sorted and put out, but I have been told I can't anymore because it isn't EXACTLY TO THE LETTER how they demand it to be done. Zero room for improvising while being safe to make work faster and more efficient. Complicated displays with bad instructions. Interview over the phone and hire that way, so I've ended up with two AWFUL coworkers, the last of which has me currently done with the company and vehemently searching for new employment.

    Advice to ManagementAdvice

    Get some hands on experience with the crap your demanding of us. Get out there and do it yourself, see how physical and hard it is. Listen more to your workers about what DOES and DOESN'T work instead of a bunch of suits at a table that have never sorted and stocked a box of cards in their life.

    Doesn't Recommend
    Negative Outlook
  2. 1 person found this helpful  

    Retail Management Mixed Bag and Poor Supervisors at My Location

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Retail Merchandiser in Montgomery, AL
    Former Employee - Retail Merchandiser in Montgomery, AL

    I worked at Hallmark part-time (less than a year)

    Pros

    Easy to-do work, great if you are solo. Some of the co-workers are a joy to work with and really help you along the way. As long as your managers/supervisors are patient with you, you'll catch up quickly and probably very much enjoy your experience. I very much liked having a steady pace at the grocery stores I worked in, and the store managers were always very kind and helpful. It can be physically difficult, especially at WalMart, but it wasn't anything unmanageable.

    Cons

    Angry supervisor(s) complain far too much about upper management and other employers. This creates an extremely negative work environment and very unpleasant situation for employees. I am sure this is a by-person situation, because there were co-workers who were very kind and helpful. Also having three supervisors trying to fight for my time on the same major days puts me in an awkward place and feeling like the messenger got shot.

    Aside from management, I feel as though there could be better training implemented to help new comers, especially having multiple supervisors, and all of them having their preferences needing to be met, it can be challenging to employees to fully grasp all the little details to make each supervisor happy.

    Advice to ManagementAdvice

    Re-evaluate some supervisors and their attitudes towards the company and employees. I have worked in a variety of places, and I think the most important factor is having supervisors who are understanding, patient, and encouraging - especially to new employees. There was an extreme lack of all three of these invaluable qualities from my supervisor from beginning to end. Ultimately, poor supervising skills are what led to my decision to quit. What I hope corporate also realizes is that now I am less likely to be a consumer of Hallmark products knowing that it would be paying money to a supervisor(s) that I just cannot see myself consciously supporting.

    Recommends
    Neutral Outlook
    No opinion of CEO
  3.  

    Management was threatened by my knowledge, hard work, and initiative to try and make the store a better place.

    Former Employee - Retail Sales Associate in Naperville, IL
    Former Employee - Retail Sales Associate in Naperville, IL

    I worked at Hallmark

    Pros

    The Hallmark product, the mature co-workers, and most of the customers.

    Cons

    The Ginny's Hallmark in Naperville Illinois is run by an owner and manager that do not know how to treat employees. It is no wonder they had a help wanted sign posted for more than 6 months. They are shockingly rude and condescending to their employees. They do a very poor job of training and then complain when employees aren't able to keep up with the way too many promotions Hallmark has. There is zero respect and appreciation for hard work and initiative. The store is dirty. The knees of my pants and tips of my shoes were black from the carpet that is never cleaned. They can't even bother to buy a decent working vacuum cleaner. The store does not deserve to have the Hallmark name.

    Advice to ManagementAdvice

    Without your employees you wouldn't have a business. Show some gratitude and be respectful.

    Doesn't Recommend
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  5. 2 people found this helpful  

    Once A Great Company But Due to Lack of Executive Vision and True Desire For Change, It Is In A Death Spiro

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Supply Chain Coordinator in Kansas City, MO
    Former Employee - Supply Chain Coordinator in Kansas City, MO

    I worked at Hallmark full-time (more than 10 years)

    Pros

    For a recent college grad, going to work at Hallmark still looks good on your future resume. Many companies still look at Hallmark in good light because they don't know how bad the company is doing. If you can stick it out for a couple of years and get as much exposure and experience as you can and then get out, don't think you can make a career at Hallmark. When you first arrive you are on top of world, they listen to your ideas if fits your manager's career objectives or goals but in a short period you will be labeled a drone and shoveled aside to do not productive and regressive work.

    Cons

    When Scott Adams created Dilbert, he could had been basing his experiences on Hallmark if he had ever worked there. Hallmark has laid off hundreds of employees in the past ten years. With these layoffs, has come the phenomenon, Scott Adams called "Brightsizing" meaning the company has either laid off the best and brightest managers and employees or these same groups have seen the light and left to work for companies with vision and better appreciation of their employees. When I left in 2013, employees were working 60-70 hours a week with no additional compensation of any kind, not even a sincere thank you for outstanding effort to meet unrealistic objectives. Your year-end performance could have list 99 objectives you did that had a positive impact on meeting the company's objects for the year but your manager was given orders from the upper management to find even the smallest insignificant objective that you did not complete and down grade your performance evaluation and provide no opportunity significant salary increase or job advancement. I was told by one of my manager that she could not find any issues in my performance for the year but she had to find something so she picked some obscure issue and made it the basis for giving me an average performance rating. Another manager gave me the same speech and said the only thing she could think of was that I said, "You know" at the beginning of a lot of my sentences. I checked with my fellow employees and none could recall me ever using that phrase at any time. Occasionally I see my friends from Hallmark and they are tired, beaten down and unappreciated. Many who like me, cannot wait to either get laid off or retire. Many have countdown clocks on their cellphones which countdown the hours, minutes, and seconds until they can retire. Many of those in their 50's wonder if they can make it to retirement as the stress is breaking them down mentally and physically. It is a sad situation to watch as a former long term employee.

    Advice to ManagementAdvice

    No words or advice to management can change the direction that Hallmark is going, lack of vision by executive management.. In the 80's Hallmark had a chance to buy Disney and didn't, they could have gotten into the voice communication industry when AT&T was split up (AT&T was consider their main competitor in the 80's in consumer to consumer communication and personal expression), Hallmark bought Univision the largest group of Hispanic Cable TV Station and poured in $500 million to keep it a float and later sold it for $550 million because they did not know how to manage it. Today Univision has gross revenues of $8 billion and growing while Hallmark has been stuck at $4 billion in gross revenue for many years with increasing expenses and massive layoffs. Truly a company without vision, cannot see past the business of paper and ink and don't realize they are like other past successful companies that are near gone or extinct like Kodak, IBM typewriters, and buggy whips.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  6.  

    Used to be Fun

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Hallmark part-time

    Pros

    Discount, great customers, friendly employees

    Cons

    Compensation is poor, Training is nonexistent, upper management not in touch with stores, unreasonable expectations from headquarters, no personnel hours to complete unreasonable expectations. Hallmark is trying to reinvent themselves in the face of declining revenue. However, they are mostly stuck in the past.

    Advice to ManagementAdvice

    Get a clue!! Listen to your people. Wake up before it is too late.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  7. 3 people found this helpful  

    Corporate office politics galore, bad leadership, horrible treatment of laid off employees

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Creative in Kansas City, MO
    Former Employee - Creative in Kansas City, MO

    I worked at Hallmark full-time (more than 3 years)

    Pros

    The famous company name on your resumé.

    Cons

    The corporate location is the definition of "hurry up and wait," meaning that if you haven't been there for at least 20 years, you're expected to work hard but get in the back of the line for promotions and your viewpoint doesn't matter. Managers are holding on to their power with a death grip, nobody will take risks, and due to the workforce being there for decades, management protects their friends over more deserving employees. Last, if you're a current employee there, I encourage you to quit before you get laid off. Hallmark cuts off laid-off employees from the company permanently, meaning you'll never get to work with them again in the future. All of those contacts you made there will be worthless to you.

    Advice to ManagementAdvice

    Ride that sinking ship to the end.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  8.  

    Terrible place to work

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Hallmark

    Pros

    Seeing repeat customers that you know by name.

    Cons

    Pay was terrible. Management was terrible.

  9.  

    Awful company, low pay for the amount of work you do,

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Key Holder
    Current Employee - Key Holder

    I have been working at Hallmark part-time (more than a year)

    Pros

    The customers (some of them). That's about it.

    Cons

    A LOT of work for very little pay. The company doesn't care about the employees. Upper management is ridiculous and they DONT move you up from within the stores or even the company. This company has made me DREAD Christmas time, and any other holiday for that matter. The hours suck, either you work 7 hours day shift or 4 hours night shift.

    Advice to ManagementAdvice

    Get your company together! Show appreciation to your employees! (I.e. RAISES OR BONUSES)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  10. 1 person found this helpful  

    This Company is DOOMED, Give them 5 years and they will be out of KC

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Section Order Processing Manager in Liberty, MO
    Former Employee - Section Order Processing Manager in Liberty, MO

    I worked at Hallmark full-time (less than a year)

    Pros

    PTO Policy
    Work Life Balance
    Incentives / Rewards to Employees\
    Benefits

    Cons

    Compensation is low for new college grads.
    Benefits are so good that they will drive the company into having no money
    Pay is too good for non skilled labor and no college degree
    Non management employees are the most valuable and everything they say is correct according HR
    People complain too much about the littlest things
    Employees think they should be getting paid more than the $18+ an hour they make already LOL

    Advice to ManagementAdvice

    Fire/Release the older folks to save the company
    New ideas will be generated by younger crowd which makes up 2% of the company
    Take Human Resources down a notch, have too much saying over manager decisions

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  11. 1 person found this helpful  

    Fun at first, it went downhill really fast.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Hallmark full-time (more than 10 years)

    Pros

    Some nice coworkers, some long term friendships.

    Cons

    Make changes so fast can't keep up. Too many people making decisions. Have to be on the good side of the right people to get another position.

    Advice to ManagementAdvice

    Too busy hiring high paying upper management jobs. Don't forget who gets the job done to make money for the company. Wrong people in the high paying jobs.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

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Entrance to the Hallmark located in Footholls Ranch, CA

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