Hallmark Reviews

Updated September 17, 2014
Updated September 17, 2014
354 Reviews
3.1
354 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Hallmark Vice Chairman, President, and CEO Don Hall Jr.
Don Hall Jr.
169 Ratings

Review Highlights

Pros
  • Hallmark has always provided great benefits and work/life balance (in 14 reviews)

  • Flexible schedule most of the time (in 20 reviews)


Cons
  • Not a lot of opportunities for working part time or from home (in 17 reviews)

  • Upper Management & Area Manager take no responsibility for store staff or problems (in 13 reviews)

More Highlights

38 Employee Reviews Back to all reviews

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  1.  

    Awful company, low pay for the amount of work you do,

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Key Holder
    Current Employee - Key Holder

    I have been working at Hallmark part-time for more than a year

    Pros

    The customers (some of them). That's about it.

    Cons

    A LOT of work for very little pay. The company doesn't care about the employees. Upper management is ridiculous and they DONT move you up from within the stores or even the company. This company has made me DREAD Christmas time, and any other holiday for that matter. The hours suck, either you work 7 hours day shift or 4 hours night shift.

    Advice to ManagementAdvice

    Get your company together! Show appreciation to your employees! (I.e. RAISES OR BONUSES)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  2. 1 person found this helpful  

    Fun at first, it went downhill really fast.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Hallmark full-time for more than 10 years

    Pros

    Some nice coworkers, some long term friendships.

    Cons

    Make changes so fast can't keep up. Too many people making decisions. Have to be on the good side of the right people to get another position.

    Advice to ManagementAdvice

    Too busy hiring high paying upper management jobs. Don't forget who gets the job done to make money for the company. Wrong people in the high paying jobs.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  3.  

    This Company is DOOMED, Give them 5 years and they will be out of KC

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Section Order Processing Manager  in  Liberty, MO
    Former Employee - Section Order Processing Manager in Liberty, MO

    I worked at Hallmark full-time for less than a year

    Pros

    PTO Policy
    Work Life Balance
    Incentives / Rewards to Employees\
    Benefits

    Cons

    Compensation is low for new college grads.
    Benefits are so good that they will drive the company into having no money
    Pay is too good for non skilled labor and no college degree
    Non management employees are the most valuable and everything they say is correct according HR
    People complain too much about the littlest things
    Employees think they should be getting paid more than the $18+ an hour they make already LOL

    Advice to ManagementAdvice

    Fire/Release the older folks to save the company
    New ideas will be generated by younger crowd which makes up 2% of the company
    Take Human Resources down a notch, have too much saying over manager decisions

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
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  5. 2 people found this helpful  

    Need better Ta's

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Hallmark

    Pros

    Part time fairly easy going

    Cons

    Travel, standing long periods , not enough communication in training. Not enough time given to do the work as merchandiser in stores.

    Advice to ManagementAdvice

    Ta's are whom you report to . They need to realize sometimes we need to communicate with them. Seems like the company would get more work done if the TA didn't just do nothing. No training, handed a book to read. Expected to know all the details right when hired. TM should be teaching TA it's not about their earning bonuses it's about product selling on shelves.

  6.  

    Slave driver

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Retail Merchandiser  in  Pelham, NY
    Former Employee - Retail Merchandiser in Pelham, NY

    I worked at Hallmark part-time for more than a year

    Pros

    The best perk that I liked is that it was close to home.

    Cons

    Company does not value the field merchandiser; hours cut with more work expected; no raises, nothing.

    Advice to ManagementAdvice

    The only nice people are those that work in the field.

    Doesn't Recommend
    Disapproves of CEO
  7.  

    This DM will run you off

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Hallmark

    Pros

    Co workers and discount. The customers are friendly at times but some have to be babied. Great card selection. Ok.

    Cons

    Our new DM came in and immediately started running off the managers. Years of experience and talent gone. They were all older so I'm not sure if she was intimidated by them or just did not like them. They were put on performance improvement plans over nothing. They are all happy now with their new jobs so she is the loser. All new managers are arrogant and lazy.

    Advice to ManagementAdvice

    You have been advised but you choose to look the other way. Hallmark is going down fast. It will not last another 5 years.

  8. 3 people found this helpful  

    I hear the world headquarters is great... Can't say the same about the warehouse in Liberty

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Retail Order Processor  in  Liberty, MO
    Former Employee - Retail Order Processor in Liberty, MO

    I worked at Hallmark full-time for more than a year

    Pros

    Get a good workout
    Fun people to work with
    No thinking is required (if you're into that sort of thing)
    They hire just about anybody with a pulse

    Cons

    YOU ARE EXPENDABLE
    Management does not care about you, your family, how long you've worked there, your goals, or anything about you.
    You are a number, and if you do not produce results within a certain timeframe, you will be fired. No questions.
    You will not start on first shift, and it will take years to get off of second/third (whichever you start on)
    Who buys cards anymore? Not exactly a stable future.

    Advice to ManagementAdvice

    Start treating your employees like actual people instead of dirt.

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
  9.  

    One of the Worst experiences I had as a Retail Manager in 18 years.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Store Manager  in  Honolulu, HI
    Former Employee - Store Manager in Honolulu, HI

    I worked at Hallmark full-time for less than a year

    Pros

    Salary was good until I realized the mess on my hands.

    Cons

    1. Mr Hal has nothing to do with this company, you reach out he ignores you.
    2. Area Manager , wore flip flops in store and dressed like a 60 year old trying to be 20 it was a little embarrassing for the store and staff.
    3. Area Manager would tell you "Handle things" you would try and she would say no we can't do that.
    4. Rude staff management that is only at this location and I quote " even if (blank) acts like a 12yo crying with tantrums, (blank) knows that store I need to keep her for now"
    5. Corporate has no real clue what goes on in this store, nor the "hidden" inventory in stock rooms.
    6. Corporate doesn't care, blew my mind as this is one of the "better" locations.
    7. Claim to be a family culture, they are if you follow there faith constant talk about "god and jesus" from Area Manager.
    8. Managers come and go because of staff that can't get work anywhere else, corporate ignores it because of the effort to fix it.
    9. Back stabbing culture, area managers talk "sweet" to one just to tell me (name) is only being kept until they find someone strong to fire him/her " yea makes me trust you"
    10. All of corporate works together in clicks, no one that truly cares or can fix the stores
    11. Upper Management (her) an uptight, unfriendly and a personality of a frog and a hallmark lifer, only defends corporate.
    12. Store arranged the was the staff wants it, corporate visits (with a month notice) "fixes" and leaves it all goes back to the way it was.
    13. Store culture is depressed "cha-ching cha-ching" money walks out the door because when no one is there no one is selling let alone talking to guest.
    14. Area Manager brags about how many times they were "hurt on the job" cute? no. An example of hallmarks upper management yes!
    15. Company once a year "pow wow" for managers is a joke, millions waisted so corporate can feel important. Money could be used to get inventory to stores, more visits to stores, to get Christmas displays in stores that are not direct from 1980! A full wall of cardboard cut and clips that takes overnight and 8 people to build?

    Advice to ManagementAdvice

    Your loosing the battle, your stores will shut down unless someone cleans house.
    Your culture of 1-2 stores supporting all the district is backwards and 1980s get a grip
    help the good ones close the others.
    To the uptight snobs in corporate you don't think every single employee talks about you? even upper management (yes the area manager says the same) get a grip on whom you need to trust and not trust.
    When you visit the stores, try to stay out of the hotels and sun and actually visit, check the hidden areas where stock and bags are "not supposed to be" notice a theft problem?
    The Managers/Staff you burn know many in retail and family, friends each one tells another, that tells another I know 3 dozen that won't step foot into a store anymore thats million in sales if you ad them up all to protect non preforming area managers.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  10.  

    very disturbing-I worked for hallmark for 2 years

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Hallmark Merchandiser  in  Lansing, MI
    Former Employee - Hallmark Merchandiser in Lansing, MI

    I worked at Hallmark part-time for more than a year

    Pros

    none, a paycheck every 2 weeks

    Cons

    I worked a 2 Wal-Mart's, I hired in as a MERCHANDISED, THEY WANTED A SALES PERSON and they wanted to basically turn Wal-Mart into a Hallmark store, get the manager to allow you to put up an end cap get the manager to allow you to put up a cup bin, get the manager to allow you to take up a 4 foot section of their seasonal, it was constant, and when Wal-Mart manager refused the supervisor would come into the store when the manager was not there and put it up, the next day the Store manager would ream me out, and the pay go to the store 3 days a week and only paid for 3 hours, I spent more on gas than my paycheck would allow

    Advice to ManagementAdvice

    stay out of the stores, and leave the merchandising to the merchandiser, be your own sales person, don't put that on the merchandiser

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  11.  

    Not a good experience at all

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    Former Employee - Retail Merchandiser  in  Cleveland, OH
    Former Employee - Retail Merchandiser in Cleveland, OH

    I worked at Hallmark part-time for less than a year

    Pros

    Flexible hrs. and part time

    Cons

    Worked as a retail merchandiser and it was physically demanding. There was hardly any training from my supervisor and she was very difficult to work with. She didn't want to be bothered training me and during the holidays it got crazy. The few hrs. they gave you to work was unrealistic, especially when you had to work at several stores. Also, the store managers were rude and didn't want to be bothered.

    Advice to ManagementAdvice

    Make sure the supervisors take the time to train retail merchandisers properly.

    Doesn't Recommend
    Negative Outlook

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