Hallmark Reviews

Updated March 25, 2015
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76 Reviews
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Hallmark Vice Chairman, President, and CEO Don Hall Jr.
Don Hall Jr.
209 Ratings

76 Employee Reviews

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  1. 2 people found this helpful

    Retail Merchandiser

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Retail Merchandiser
    Former Employee - Retail Merchandiser

    I worked at Hallmark part-time (more than 5 years)

    Pros

    The best thing about the job was working on my own schedule. It's easy work.

    Cons

    The company is taking away the ability to work on your own schedule. No benefits. Tiny raises if you are lucky enough to even get a raise at all.

    Advice to ManagementAdvice

    You need to value the employees out in the field. Ask for their input before making changes. Train your supervisors not to talk down to us.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  2. Disappointing Direction of a company making desperate attempts to stay relevant in a fluctuating economy.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Key Holder in San Antonio, TX
    Current Employee - Key Holder in San Antonio, TX

    I have been working at Hallmark part-time (more than 3 years)

    Pros

    Hallmark cards are a name brand.

    Cons

    Shoebox cards pushing the line of inappropriate humor. Where is the direction of management going???

    Advice to ManagementAdvice

    Management (store, district) have really dropped the ball on policies and procedures. Shoebox cards are now crude and vulgar. Shoebox is known for an edgy humor. The latest batch of Shoebox cards have definitely crossed the boundary. Customers have noticed the change and very vocal about the line. It's embarrassing to have the Shoebox line fall below the standard. Management is more about CYA, than looking after it's employees. Policies and procedures are bent, broken and twisted to accommodate store managers/district managers. Employees fear of retaliation if they voice a concern. Managers use the threat of write ups to keep employees in line. Who continues to employ an employee who quits 45 minutes before their shift with no notice??? Look at the turnover in certain stores . WAKE UP MANAGEMENT!!!!!! You are losing good employees/loyal customers.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  3. Pleasant job

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Territory Supervisor (Formally Known As Territory Assistant in Saint Louis, MO
    Current Employee - Territory Supervisor (Formally Known As Territory Assistant in Saint Louis, MO

    I have been working at Hallmark part-time (more than 8 years)

    Pros

    Pleasant atmosphere, lots of trust from employer to employee. Work from home about 5 hrs a week, the rest is out in the field. Love working in different stores each work day. Professional job. Travel time and mileage given - over 15 miles and 20 min to and from your home. Under that is considered reasonable commute to work. Travel from account to account is paid 100% mileage and travel time. Flexible job, you work days /hours you want to.

    Cons

    Field employees do not receive discounts (unless you travel to Kansas City) or any perks whatsoever. No car allowance, no phone (we buy our own) . Only a $20 "communication fee" we can expense each month. We have to buy our own computer and even our own software to receive the excel spreadsheets we are expected to filter and work with. I've been here 9 yrs and hourly rate is $14.00.

    Advice to ManagementAdvice

    Show some love to the field personnel, in the same manner you do the home office employees. Field personnel management should receive "perks of the job" like a car allowance, (if not company car) , laptop, and a company cell phone. We need all these to do the job. When layoffs occur, consider performance in the equation of

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
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  5. 5 people found this helpful

    Abandon Ship!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - DESIGNER III in Kansas City, MO
    Current Employee - DESIGNER III in Kansas City, MO

    I have been working at Hallmark full-time (more than 5 years)

    Pros

    Very nice management. Employees are respected, benefits are great, pay is decent.

    Cons

    This is a ship to no-where, and they have had massive lay-offs speckled through out the last 5ish years, with no signs of stopping.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  6. Territory Supervisor

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Territory Supervisor in Austin, TX
    Former Employee - Territory Supervisor in Austin, TX

    I worked at Hallmark part-time (more than a year)

    Pros

    Very flexible. Nice folks to work with

    Cons

    Staffing is done by outside source, and new hires are not always a good fit. It takes forever to hire replacement staff. Also, mileage isn't paid until after 30 miles round trip is driven. Even though this is a part time position, the hours keep coming close to a full time position

    Advice to ManagementAdvice

    Mileage for supervisors is a big issue. Also, qualified RM's need to be hired/replaced more quickly.

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
  7. 1 person found this helpful

    Retail Merchandiser

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Retail Merchandiser in Bentonville, AR
    Former Employee - Retail Merchandiser in Bentonville, AR

    I worked at Hallmark part-time (less than a year)

    Pros

    Part time work, flexible hours

    Cons

    No training, Supervisor not at all helpful

    Advice to ManagementAdvice

    wages are too low for amount of work required. Supervisors need to train people. I was sent to a store to merchandise product by myself. Had no idea what to look for in way of Hallmark product. Did this for 3 or 4 weeks without knowing or being shown where our products were in the system. I had over 18 years experience in cards with other companies and was virtually ignored in relation to work involved.

    Doesn't Recommend
  8. 1 person found this helpful

    Poor Workplace

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Associate in Rochester, MI
    Former Employee - Sales Associate in Rochester, MI

    I worked at Hallmark

    Pros

    Low pressure work environment, thorough and hands-on training, comfortable setting

    Cons

    Time off policies, salary, available hours, poor treatment of employees

    Advice to ManagementAdvice

    They over hire, so part time employees can get more than one shift per week. This possibly was only at our branch of stores, but management was not accommodating of employees' wants or needs. Would put people in shifts they specified that they couldn't work in, ignored religious and health-related time off, were very abrasive towards staff (especially younger staff members), etc. Overall, would never work for Hallmark again.

    Doesn't Recommend
    Neutral Outlook
  9. My experience was bad with a few good days thrown in.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Associate in Atlanta, GA
    Former Employee - Sales Associate in Atlanta, GA

    I worked at Hallmark part-time (less than a year)

    Pros

    I enjoyed the work and customer interactions.

    Cons

    Petty management
    Environment creates constant fear of getting fired
    Expects a lot of a minimum wage employee
    No room to grow
    Too many managers
    Lucky to get 15 hrs per week

    Advice to ManagementAdvice

    Talk to your employees instead of writing them up over every petty thing. This could eliminate the high turnover rate of Sales Associates. Invest time and energy in your Sales Associates and treat them with respect without constantly creating the fear of getting fired. I felt highly undervalued and disposable.

    Doesn't Recommend
    Negative Outlook
  10. 2 people found this helpful

    Run from Gold Crown!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales
    Former Employee - Sales

    I worked at Hallmark full-time (more than 10 years)

    Pros

    Hallmark is family-oriented, fun during the holidays, and could have opportunities outside of the Gold Crown network. I had a successful, long career there for almost 2 decades, but the chances for growth in the Gold Crown network are non-existent. When I left, it was not the company I started with. I thoroughly enjoyed my co workers, and direct managers. The product is of the highest quality. The Hall family still maintains majority ownership of this privately-held company, and they are a huge supporter of the arts in Kansas City.

    Cons

    The company is so strapped for cash, there was no opportunity for training or development. The Gold Crown leadership team is a "good old boys" network that plays favorites and wastes money unnecessarily on meetings and travel accommodations for themselves, while the front line employees are scared to even buy a client a cup of coffee. There is no true product innovation at this company anymore....there should be top-to-top meetings with partnering with companies like Facebook, Instagram, Snapchat.....companies that mirror Hallmark's social expression intent. The same product ideas are run into the ground, and the independent retailer is left holding the bag. Product development takes entirely too long, which puts Hallmark behind trend.

    Advice to ManagementAdvice

    Get rid of the current Gold Crown COO, General Manager and his "posse". The upper management of this channel needs to pay for it's demise. Independent business owners were counting on them to deliver, in good times and bad, and management failed them. Although Hallmark claims to have open door policies, that is a lie. You speak your mind, you are blackballed and pay the price. The Halls need to see what's really going on in this channel.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  11. Was a good experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Hallmark

    Pros

    Was a professional company to work for

    Cons

    Cant think of any cons

    Recommends
    Neutral Outlook
    Approves of CEO

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Entrance to the Hallmark located in Footholls Ranch, CA

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