Hampton Inn

  www.hampton-inn.com
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Hampton Inn Reviews

Updated Jun 16, 2014
All Employees Current Employees Only

3.4 166 reviews

73% Approve of the CEO

Hampton Inn President & CEO Hilton Worldwide Christopher J. Nassetta

Christopher J. Nassetta

(62 ratings)

68% of employees recommend this company to a friend

Review Highlights

Pros
  • You get to hone your customer service skills and have fun at the same time(in 8 reviews)

  • The employee discount is nice but I never used it(in 8 reviews)


Cons
  • Also, they made it very clear that there is no room for moving up or benefits at this job(in 9 reviews)

  • I did not see any room for advancement(in 5 reviews)

14 Employee Reviews Back to all reviews
Relevance Date Rating
in
    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Disapproves of CEO

     

    Dead end job unless you're the few at the top, give you fancy titles instead of raises.

    Maintenance Engineer (Former Employee) Raynham, MA

    ProsNone of the jobs are physically or mentally hard.

    ConsNo chance for advancement, poor pay, promised reviews / raises that never came through. Very boring. Good for newly graduated high schoolers

    Advice to Senior ManagementInstead of handing out too many titles per department with little to no pay increases, review your pay scales and pay accordingly. Can't pay the bills with a job title. Too many chiefs and not enough indians at this place.

    No, I would not recommend this company to a friend

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

     

    Milking the business

    Front Desk Clerk (Former Employee) Stroudsburg, PA

    ProsIt's a job. Can travel with employee discount but most hotels don't even want to give them and need manager approval.

    ConsBeing that its a franchise you can get really screwed over depending on which site you work at.

    Advice to Senior ManagementRelax

    No, I would not recommend this company to a friend

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

     

    Very Poor upper Management!

    Housekeeping (Current Employee) Watertown, SD

    ProsHilton Discount. Great coworkers. Could be great with the right Management.

    ConsPoor General Manager! No Benefits! Low pay!

    Advice to Senior ManagementStart treating your staff better and start leading by good example! You are not running this Hotel alone!! We are all running it together. Try to make this place fun to work at.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Disapproves of CEO

     

    Not a good employer overall

    Front Desk Agent (Current Employee) Jeffersonville, OH

    ProsCustomer service if like to

    ConsManagement is awful . No training

    Advice to Senior ManagementTraining is a must . You must train

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

     

    To cheap to give benifits

    Housekeeping (Current Employee) Redding, CA

    ProsLike working during the day but could be more hours.

    ConsNeed to treat and pay employees better. Need to let employees work full-time hours.

    Advice to Senior ManagementNeed to pay employees better.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities

     

    Poor management, unhappy staff, stressful work environment."

    Guest Service Associate (Former Employee) Fredericksburg, VA

    ProsThe hotel is clean and well-maintained. There are very few guest complaints.

    ConsThe front desk staff is overworked. Because of the extremely stressful nature of the job, there is very high turnover. This results in the remaining staff having to work extra hours and not getting days off. The managers are off every weekend, leaving the front desk to fend for themselves. Because employees are tired and overworked, there is a lot of gossiping and backbiting, which only increases the negative atmosphere. When employees try to talk to management about these and other issues, their concerns are swept under the rug.

    The hotel is frequently sold out. In addition to answering the incessantly ringing phone and checking in long lines of guests, front desk staff are expected to: make fresh popcorn and keep the machine full at all times; bake fresh cookies and keep cookies stocked all night; make and carry four heavy pots of coffee back and forth from lobby to kitchen; make sure coffee area is cleaned and stocked at all times; make sure lobby is clean and presentable, etc.

    (There is a half hour dinner break, which is unpaid. Other than that, staff are expected to stand at the desk for the full 8-hour shift, which is physically tiring as well.)

    Advice to Senior ManagementListen to your staff. Staff members are unhappy and dissatisfied, and until you start listening to their complaints, you will continue to lose valuable employees. Stop playing favorites and promoting unqualified staff members. Protect and mentor the employees who truly want to succeed.

    No, I would not recommend this company to a friend – I'm optimistic about the outlook for this company

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Disapproves of CEO

    1 person found this helpful  

    Unfair

    Front Desk Agent (Current Employee) Houston, TX

    Pros40 hours a week. 5 days paid vacation per year, and a decent employee discount when traveling.

    ConsNo health benifits, no sick days. Inept management. Very small staff. Management creates a hostle work invironment, which creates very high turn over. As of now there are only 3 employees in the whole building who know how to do their jobs. We are in a state of constant training... but as soom as a new hire gets trained, they quit due to unreasonable management. We must work all three shifs 3 to 11, 11 to 7, 7 to 11, sometimes all in a row. If you need a sick day you must find your own replacement, but with a nonexistant staff, you cant. The managers don't even use proper time cards half the time and half the staff was short 8 to 16 hours this week. The managers won't even look into it until some, unspecified time in the future.

    Advice to Senior ManagementQuit wearing blinders! Listen to you people. Management and Employees are a sybiotic relationship. One cannot survive without the other. The managers know this but refuse to make it a two way street.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities

     

    Very poor management with no team players and very low moral.

    Front Desk Agent (Current Employee) Chesterfield, MO

    ProsI like the brand, its just the management at this particular location.

    ConsAgain the brand is fine its just poor management at this location

    Advice to Senior ManagementThey need to review their choices in managers at this hotel. Neither one comes out of the office and has no idea how to even develop a team, they wont deal with guest or even answer their phones. I simply cannot believe it. A very bad place to work, negative work environment wtih very poor leadership.

    No, I would not recommend this company to a friend

    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

     

    If you are not a butt kisser then this job isnt for you....

    Guest Services Representative (Current Employee) Monticello, AR

    ProsThe only pro is that this job is convenient for college students due to flexible scheduling.

    ConsNo Breaks
    Standing on Feet for 8hrs
    You are Treated Like a Dog
    No Communication
    No OverTime will be given for the hours work.

    Advice to Senior ManagementI feel as though the employer should take more time to recognize and appreciate their employees for their wonderful work. This employer is more selfish than any other employer Ive known, The Employer needs to be fair in the bonus and pay rates they give out. Being that this is a full time job and high end job. The employers should be offered paid vacations, personal and sick days when needed and also the option to obtain insurance. Also this employer should have more than one person working on each shift in order to provide top quality customer service. I feel as though the employer should also stick to her word and not play favoritism towards certain employees and their privileges.

    No, I would not recommend this company to a friend

    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

    1 person found this helpful  

    Looks like a great place to work from the outside.

    Anonymous Employee (Current Employee) Kinston, NC

    ProsSome the pros of working for Hampton Inn is the ability to receive discounted rates rooms. You receive some benefits if you are a full-time employee.

    ConsSome of the cons of working for Hampton Inn is there is not any employee advancement; Poor communication between management and staff and this translate into poor customer services; dissatisfaction of most employees; Poor employee moral.

    Advice to Senior ManagementImprove employee moral and management and employee communication.

    No, I would not recommend this company to a friend

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