Hampton Inn

  www.hampton-inn.com
  www.hampton-inn.com
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Hampton Inn Reviews

Updated July 28, 2014
Updated July 28, 2014
176 Reviews
3.8
176 Reviews
Rating Trends

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Hampton Inn President & CEO Hilton Worldwide Christopher J. Nassetta
Christopher J. Nassetta
65 Ratings

Review Highlights

Pros
  • You get to hone your customer service skills and have fun at the same time (in 8 reviews)

  • The employee discount is nice but I never used it (in 8 reviews)


Cons
  • Also, they made it very clear that there is no room for moving up or benefits at this job (in 9 reviews)

  • I did not see any room for advancement (in 5 reviews)

More Highlights

22 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1.  

    front desk

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Front Desk Agent  in  Philadelphia, PA
    Current Employee - Front Desk Agent in Philadelphia, PA

    I have been working at Hampton Inn part-time for more than a year

    Pros

    employee discount is okay you get to stay at any hilton for about 35 a night depending on availability, this job could be fun if working with people you actually like my advice is to work with a friend, job could be better depending on who your gm is

    Cons

    pay is horrible, does not take time to train employees, their training process is more like sink or swim long hours on your feet without break, rude customers

    Advice to ManagementAdvice

    appreciate your employees more treat them good and will make you look good

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  2.  

    GM is to employees while the guest are listening to her scream

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Hampton Inn

    Pros

    The guests... I loved to make them happy and enjoyed the conversations with different world wide

    Cons

    the owners never bought a new stuff they would wait till last minute and gm was so rude guest started to complain.

    Advice to ManagementAdvice

    I don't even know if there is advice for you besides find a good gm who can control his/or hers temper around guest

    Doesn't Recommend
    No opinion of CEO
  3.  

    Many great friends and acquaintances were made at the Hampton Inn.

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Hampton Inn

    Pros

    The upside is it's a beautiful hotel.

    Cons

    No future within that specific hotel. No room for advancement.

    Advice to ManagementAdvice

    Upper management should be able to cover every aspect and department within the hotel.

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  5.  

    Room for improvement

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Hampton Inn and Suites - Front Desk Staff  in  Rochester, NY
    Current Employee - Hampton Inn and Suites - Front Desk Staff in Rochester, NY

    I have been working at Hampton Inn part-time for more than a year

    Pros

    Great relationships with co-workers
    Maintain good relationships with guests

    Cons

    No room to advance, unless you transfer
    Overworked and underpaid

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  6.  

    Guest Service Agent

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee  in  College Station, TX
    Current Employee - Anonymous Employee in College Station, TX

    I have been working at Hampton Inn full-time for less than a year

    Pros

    great discounts at hotels, good hours.

    Cons

    pay, constantly being reminded i work for such a great company but yet my management makes me hate my job.

    Advice to ManagementAdvice

    Have more people skills. Treat your employees with respect

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
  7.  

    worst managed job ever

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - HOUSEMAN  in  West Seneca, NY
    Current Employee - HOUSEMAN in West Seneca, NY

    I have been working at Hampton Inn part-time for more than a year

    Pros

    discounted rooms on trips out side of state

    Cons

    management was bad.... really really bad

    Advice to ManagementAdvice

    stop blaming the workers because you cant run the hotel... learn how to manage a place!!!

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  8.  

    Okay first job in the hospitality industry, but pay is not comparable to the work and guest issues that arise.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Front Desk Agent  in  Memphis, TN
    Former Employee - Front Desk Agent in Memphis, TN

    I worked at Hampton Inn full-time for more than a year

    Pros

    *I adored most of the people I worked with here.
    *We had several regulars who would stop by and say thank you - you never realize how much that can make your night until you've had some angry guest situations.
    *On slow nights, there was time to get homework done.
    *It provided great material to use in my hospitality classes.
    *It's a great opportunity to network with management at hotels in the same cluster.
    *Benefits are great!

    Cons

    *Hourly pay is significantly lower than starting pay for other brands in the area (Marriott and Hyatt both start at almost $2 more an hour).
    *Little opportunity to grow within the company.
    *After 1 year you are supposed to get a review and a raise (usually a very small one, but one none the less) but my GM refused to give me mine.
    *Guest situations can get heated depending on who is talking to you. Being at the front desk means you're the first person they see when something goes wrong, and it's often that things escalate quickly when you're considered the "manager on duty" and there are no other managers in the hotel.
    *Management with no education seemed to look down on the employees that were getting their degree and wasn't open to the idea of mentoring or giving advice on how to move up in the company (besides basically saying we were wasting our time/money/resources).
    *Employees were often thrown under the bus by the GM - for example if the GM happened to be checking someone in and a reservation was done incorrectly he would say out loud to the guest "Oh, I bet XYZ messed this up."
    *Employees were berated often for insignificant matters, but serious issues with employees were never addressed
    *When an emergency medical situation arose, the GM was not helpful or compassionate with the situation and tried to pressure me in to coming in despite doctor's orders not to, so he would not have to stay late. (He managed to pressure another employee to leave the hospital where she was hooked up to an IV to come in, but that's another story).

    Advice to ManagementAdvice

    The job itself was fine. It was a good first step in the hospitality business. I'm sure my experience isn't the norm with the company. You don't normally quit a job - you quit the management. That was my experience and many of my cons reflect that.

    My advice is make sure employees know where they can go when situations get unbearable so they don't feel they have to leave the company all together. And I would reevaluate starting hourly pay for your front line (front desk) employees, especially when they so often are considered the manager on duty and are the only employee in the hotel. They are often verbally abused by guests (several of us have even had things thrown at us!) and it would show the brand's appreciation for their employees.

    No opinion of CEO
  9.  

    Wanted to quit since day 1.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Front Desk Agent  in  Gettysburg, PA
    Former Employee - Front Desk Agent in Gettysburg, PA

    I worked at Hampton Inn full-time for more than a year

    Pros

    There are a few good people working there that I actually enjoyed working with.

    Cons

    The management company is horrible. There is absolutely no room for growth in the company. No one has gotten a raise...some even worked 10 years without getting one. The pay is close to minimum wage which is ridiculous for all the work that we do. There are no shift diferentials for different shifts. Everyone except for the people on A shift are there by themselves, meaning no managers, housekeepers, maint. etc. There are absolutely no benefits of working here. Way too much drama with the staff. From day 1 people talk behind your back and I'm talking almost everyone. Also it would be nice to have a manager actually listen to you once in a while instead of rolling their eyes at you.

    Advice to ManagementAdvice

    Give people a reason to work hard for you. Give raises/offer benefits/promotions.

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
  10.  

    Think Worldwide Brand meets small town Charm then forget it!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Guest Services Representative  in  Indiana, PA
    Former Employee - Guest Services Representative in Indiana, PA

    I worked at Hampton Inn part-time for less than a year

    Pros

    Professional Experience as part of a large hotel chain is always a great thing. Great housekeeping staff. Manager very flexible with schedule until you disagree. Great place to work if you are an independent worker and don't want to make friends.

    Cons

    Management has no formal education or training. The hotel does a good job of keeping brand standards. However, everything else including professionalism, is a guessing game. There is one Manager and she has a couple people that act as her yes men. If you aren't one of them you are doomed. Management and staff take frequent smoke breaks in front of property. Guests have been known to fall second to the aforementioned smoke breaks. I was there for 5 months and didn't receive the uniform I was promised two weeks in. Maintenance does not work until the owner is in or inspection is coming up. Not very many guest complaints because rooms are clean. Also it is not to be expected to be praised or acknowledged by management. Don't expect any training other than the Hilton initial training.

    Advice to ManagementAdvice

    Invest in some additional education/training on ALL levels. Treat the staff as though you want to keep them.

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
  11.  

    Keep looking

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Front Desk Clerk
    Former Employee - Front Desk Clerk

    I worked at Hampton Inn part-time for more than a year

    Pros

    Can form a bond with co-workers.
    Sweet deal on Hilton hotel stays.
    Sometimes, if a guest leaves something and doesn't want it, they let you have it. Lots of Beer. Random tips were also very nice.

    Cons

    the GM is NOT close and doesn't trust or share any info.
    Most of the workers are afraid to speak to her or ask anything. Not a professional way to run your business if you want exceptional workers that love their job.
    Also, they made it very clear that there is no room for moving up or benefits at this job.

    Advice to ManagementAdvice

    Trust your employees. Share information with them. Back them up. Work TOGETHER. SHOW that you appreciate them.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

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