Hampton Inn

  www.hampton-inn.com
  www.hampton-inn.com

Hampton Inn Reviews

Updated November 20, 2014
Updated November 20, 2014
194 Reviews
3.7
194 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Hampton Inn President & CEO Hilton Worldwide Christopher J. Nassetta
Christopher J. Nassetta
71 Ratings

Review Highlights

Pros
  • You get to hone your customer service skills and have fun at the same time (in 8 reviews)

  • The employee discount is nice but I never used it (in 8 reviews)


Cons
  • Being a franchise property there is very little room for advancement, partially due to the size of the franchise (in 7 reviews)

  • Bad hours, low pay and no holidays off (in 6 reviews)

More Highlights

52 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1.  

    Very friendly, prompt and great performance over all!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Reservations/Front Desk in Edinburgh, IN
    Current Employee - Reservations/Front Desk in Edinburgh, IN

    I have been working at Hampton Inn part-time (more than 10 years)

    Pros

    Meeting people from all walks of life, helping the quest feel as comfortable as possible away from there home surroundings.

    Cons

    Keeping your additude in check for uncontrolable situations that arise. Being able to push through with confident and working with a smile and making sure you stay calm for your quest in front of you.

    Advice to ManagementAdvice

    My personal growth here has been continual. There is always something to be learned from every new quest that aproaches the front desk. Always be available to listen!

    Recommends
    Positive Outlook
    No opinion of CEO
  2.  

    Fun Place to Work, not the best pay

    Former Employee - Night Auditor in Jacksonville, FL
    Former Employee - Night Auditor in Jacksonville, FL

    I worked at Hampton Inn full-time (more than an year)

    Pros

    Always meeting new people, company operated pretty smoothly most of the time, paid vacations. Looking after a hotel and its guests can be a satisfying experience.

    Cons

    Was never talked to about performance/promotions. Hotels are always open and holidays can be pretty busy depending on location.

    Advice to ManagementAdvice

    Talk to employees about their performance once in a while.

    Recommends
    Neutral Outlook
  3.  

    I have felt that my time at the Hampton Inn Great Valley has been challenging and rewarding

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - General Manager in Frazer, PA
    Former Employee - General Manager in Frazer, PA

    I worked at Hampton Inn full-time (more than an year)

    Pros

    The best part about working with the Hampton Inn is that all employees are included and cared about.

    Cons

    Recruiting new staff members at the Hampton Inn is always a challenge.

    Doesn't Recommend
    Positive Outlook
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  5.  

    very professional family

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Front Desk Agent in Caryville, TN
    Current Employee - Front Desk Agent in Caryville, TN

    I have been working at Hampton Inn full-time (less than an year)

    Pros

    employee rates, Christmas and birthday bonuses, rack rates

    Cons

    no insurance or 401k.. guests can be very unrealistic and rude

    Advice to ManagementAdvice

    give us,employees, a fat bonus check each year

    Recommends
    Positive Outlook
    No opinion of CEO
  6.  

    Low Stress Job

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Front Desk Agent in San Antonio, TX
    Current Employee - Front Desk Agent in San Antonio, TX

    I have been working at Hampton Inn part-time (less than an year)

    Pros

    The smaller property fostered a family environment amongst employees. Great people to work with and guests were nice 99% of the time. The management were always willing to work with your schedule.

    Cons

    Being a franchise property there is very little room for advancement, partially due to the size of the franchise. All, with the exception of 3 employees working there had the same job since their start with the company. The same employees never received a raise until corporate demanded one for them.

    Advice to ManagementAdvice

    Implement a program for advancement or expect employees to leave as soon as opportunity comes.

    Recommends
    Neutral Outlook
    No opinion of CEO
  7.  

    Great Franchise

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Manager in Deadwood, SD
    Former Employee - Sales Manager in Deadwood, SD

    I worked at Hampton Inn full-time (more than 5 years)

    Pros

    GM very knowledgeable - learned a lot with revenue management - negotiating group rates

    Cons

    No pay increases - sales goals set very high - unobtainable

    Advice to ManagementAdvice

    More GM/Sales Meetings on leads to go after -

    Recommends
    Neutral Outlook
    No opinion of CEO
  8.  

    Great place to work, hard to move up in the company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Front Desk in South Kingstown, RI
    Current Employee - Front Desk in South Kingstown, RI

    I have been working at Hampton Inn part-time (more than 5 years)

    Pros

    Very clean, new hotel in beautiful town
    Employees stick around for long time
    Amazing housekeeping staff
    Yearly Christmas bonus
    A lot of freedom to make your own decisions regarding problems

    Cons

    Hard to move up in company
    Managers are only around ~3 days a week
    High prices- hard to justify to guests sometimes
    They keep most people at part-time, so benefits are hard to come by

    Advice to ManagementAdvice

    I would suggest a little more communication with the lower staff. We talk to more guests than anyone else and know what the most common issues are.

    Recommends
    Positive Outlook
  9.  

    Good place to work.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Front Desk Agent in Orlando, FL
    Former Employee - Front Desk Agent in Orlando, FL

    I worked at Hampton Inn full-time (more than an year)

    Pros

    Very friendly team and respectful management.

    Cons

    Be responsible for hundreds of packages arriving to guests daily.

    Recommends
    Neutral Outlook
    Approves of CEO
  10.  

    Nice experience to add to my hospitality experience.

    Current Employee - Front Desk Agent in White Marsh, MD
    Current Employee - Front Desk Agent in White Marsh, MD

    I have been working at Hampton Inn full-time (less than an year)

    Pros

    Opportunity to build great relationships with customers and coworkers.

    Cons

    There is really no room for advancement when working at a smaller hotel.

  11.  

    It could be better

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in New York, NY
    Current Employee - Anonymous Employee in New York, NY

    I have been working at Hampton Inn full-time (more than an year)

    Pros

    Good hours and benefits

    Cons

    Lot of gossip between employees

    Recommends
    Neutral Outlook
    No opinion of CEO

Hampton Inn Photos

Hampton Inn
valet podium and entrance
Comfy Bed!

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