Hampton Inn Reviews

Updated August 19, 2015
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Hampton Inn President & CEO Hilton Worldwide Christopher J. Nassetta
Christopher J. Nassetta
28 Ratings

Pros
  • The employee discount is nice but I never used it (in 9 reviews)

  • Good place to build experience in customer service (in 8 reviews)

Cons
  • Did not see any room for advancement (in 9 reviews)

  • No room to advance, unless you transfer (in 12 reviews)

More Pros and Cons

92 Employee Reviews

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  1. Helpful (1)

    front desk agent

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Receptionist in Hayward, CA
    Current Employee - Receptionist in Hayward, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Hampton Inn (More than 10 years)

    Pros

    work with a lot of people and also a great employee that loves to learn new things and also very reliable at my work.

    Cons

    this company doesn't offer any benefits or medical or anything that we could grow with the comp. also the pay is really bad.. for me that I've been here for 15 years I don't get paid that much.

    Advice to Management

    n/a


  2. Front Desk Clerk

    Former Employee - Sales Manager in Yukon, OK
    Former Employee - Sales Manager in Yukon, OK

    I worked at Hampton Inn full-time (More than a year)

    Pros

    meeting new people, hotel discounts

    Cons

    hotel operates 24/7, be prepared to work weekends and holidays


  3. Great company

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Guest Service Agent in California, PA
    Current Employee - Guest Service Agent in California, PA
    Recommends
    Neutral Outlook
    Disapproves of CEO

    I have been working at Hampton Inn full-time (Less than a year)

    Pros

    For the most part I love going to work. Great people to work with. And you can't beat the $29 discount for other Hilton properties.

    Cons

    Some of the managers are out for themselves. They don't want you to have a life outside of work. I have found that the people who take the easy out way of everything get promoted and have job security.

    Advice to Management

    Listen to your employees.


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  5. Executive Housekeeper

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Executive Housekeeper in Eagle Lake, FL
    Current Employee - Executive Housekeeper in Eagle Lake, FL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Hampton Inn full-time (More than a year)

    Pros

    I love the guest interaction, enjoy wowing the guest when they see how clean n friendly our hotel is. I have missed one day in over two years

    Cons

    the con is, I wish it was closer to my new home I just had built

    Advice to Management

    keep up the great customer service and team work


  6. Good company

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Guest Service Representative in Stillwater, OK
    Former Employee - Guest Service Representative in Stillwater, OK
    Doesn't Recommend

    I worked at Hampton Inn part-time

    Pros

    Hilton allows you to use their team member travel website to get cheap hotel rooms. You get to network with the guests coming into the hotel. The slow periods allow for a student to get homework done. They pay well.

    Cons

    Management leaves at 6 and then you are there alone sometimes, which can be scary. The team member travel program has outlandish rules sometimes. The slow nights are sloooow. Guests can be very rude, but you have to remain calm and treat them with respect which can be hard.

    Advice to Management

    Don't ever schedule a young woman alone for more than an hour. Give some sort of incentives for the front desk employees (a dinner or paid meal) because the house keepers get a full appreciation week while the front desk doesn't receive anything.


  7. Grest

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Crwe Triner in Thomson, GA
    Current Employee - Crwe Triner in Thomson, GA
    Recommends
    Positive Outlook

    I have been working at Hampton Inn full-time (More than 10 years)

    Pros

    It a gre at job I love work with another people

    Cons

    It grew place to work

    Advice to Management

    I am a nice person I good with people


  8. Night Auditor

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Night Auditor in Birmingham, AL
    Former Employee - Night Auditor in Birmingham, AL
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    People, Pay, and good Morals

    Cons

    Working every weekend really sucked


  9. Great opportunity for advancement.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Front Office Manager in Carbondale, IL
    Former Employee - Front Office Manager in Carbondale, IL
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Hampton Inn full-time (More than 3 years)

    Pros

    Small staff, regular customers, working with people that care about the property and guest experience

    Cons

    Long hours, job security and future of the property was in limbo for much of my time there - this has changed recently due to an ownership change for the better


  10. Salaries

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Assistant General Manager in Big Spring, TX
    Current Employee - Assistant General Manager in Big Spring, TX

    I have been working at Hampton Inn full-time (More than 3 years)

    Pros

    Rates for stays at other hotels is great.

    Cons

    Would like Better benefits and pay


  11. Front Desk Associate

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at Hampton Inn part-time (More than a year)

    Pros

    Kind Management Supportive Executive Team Well planned rooms I worked for various Hamptons over the country and always felt supported, even in the event of customer complaint 100% refund policy was very helpful in difficult situations.

    Cons

    Poor pay average, however I can only speak for myself. The opportunity for advancement was available, and with a much improved salary rate.



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