Hampton Inn Reviews

Updated September 12, 2014
Updated September 12, 2014
183 Reviews
3.7
183 Reviews
Rating Trends

Recommend to a friend
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Hampton Inn President & CEO Hilton Worldwide Christopher J. Nassetta
Christopher J. Nassetta
68 Ratings

Review Highlights

Pros
  • You get to hone your customer service skills and have fun at the same time (in 8 reviews)

  • The employee discount is nice but I never used it (in 8 reviews)


Cons
  • Being a franchise property there is very little room for advancement, partially due to the size of the franchise (in 7 reviews)

  • Bad hours, low pay and no holidays off (in 6 reviews)

More Highlights

47 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1.  

    Low Stress Job

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Front Desk Agent in San Antonio, TX
    Current Employee - Front Desk Agent in San Antonio, TX

    I have been working at Hampton Inn part-time (less than an year)

    Pros

    The smaller property fostered a family environment amongst employees. Great people to work with and guests were nice 99% of the time. The management were always willing to work with your schedule.

    Cons

    Being a franchise property there is very little room for advancement, partially due to the size of the franchise. All, with the exception of 3 employees working there had the same job since their start with the company. The same employees never received a raise until corporate demanded one for them.

    Advice to ManagementAdvice

    Implement a program for advancement or expect employees to leave as soon as opportunity comes.

    Recommends
    Neutral Outlook
    No opinion of CEO
  2.  

    Great Franchise

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Manager in Deadwood, SD
    Former Employee - Sales Manager in Deadwood, SD

    I worked at Hampton Inn full-time (more than 5 years)

    Pros

    GM very knowledgeable - learned a lot with revenue management - negotiating group rates

    Cons

    No pay increases - sales goals set very high - unobtainable

    Advice to ManagementAdvice

    More GM/Sales Meetings on leads to go after -

    Recommends
    Neutral Outlook
    No opinion of CEO
  3.  

    Good place to work.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Front Desk Agent in Orlando, FL
    Former Employee - Front Desk Agent in Orlando, FL

    I worked at Hampton Inn full-time (more than an year)

    Pros

    Very friendly team and respectful management.

    Cons

    Be responsible for hundreds of packages arriving to guests daily.

    Recommends
    Neutral Outlook
    Approves of CEO
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  5.  

    Nice experience to add to my hospitality experience.

    Current Employee - Front Desk Agent in White Marsh, MD
    Current Employee - Front Desk Agent in White Marsh, MD

    I have been working at Hampton Inn full-time (less than an year)

    Pros

    Opportunity to build great relationships with customers and coworkers.

    Cons

    There is really no room for advancement when working at a smaller hotel.

  6.  

    It could be better

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in New York, NY
    Current Employee - Anonymous Employee in New York, NY

    I have been working at Hampton Inn full-time (more than an year)

    Pros

    Good hours and benefits

    Cons

    Lot of gossip between employees

    Recommends
    Neutral Outlook
    No opinion of CEO
  7. 1 person found this helpful  

    Fun job for those interested in hospitality

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Front Desk Agent in Memphis, TN
    Former Employee - Front Desk Agent in Memphis, TN

    I worked at Hampton Inn full-time (less than an year)

    Pros

    Working at Hampton Inn was a great experience. Prior to this job, I had no idea that I would love the hospitality field so much. You get to hone your customer service skills and have fun at the same time. There are extra perks such as team member discounts on Hilton brand hotels all over the world.

    Cons

    Bad hours if you work anything other than first shift. Low pay for front desk agent.

    Advice to ManagementAdvice

    Stay connected with your employees. They have valuable input as they are the eyes and ears of your location.

    Recommends
    Positive Outlook
    Disapproves of CEO
  8.  

    Hampton Inn

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Hampton Inn

    Pros

    Hampton is a great company to work for, they have a very good support team

    Cons

    Standards continually change and its sometimes hard to keep up.

  9.  

    Great Hotel, okay pay.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Front Desk Clerk & Maintenance in Lawrence, KS
    Current Employee - Front Desk Clerk & Maintenance in Lawrence, KS

    I have been working at Hampton Inn part-time (more than 3 years)

    Pros

    Training shows you everything for front desk on up. Culture varies from operator to operator. Cheap stays at all Hilton properties - this is the best perk across the board for every employee. It makes me want to go back when I'm retired to work just for that perk.

    Cons

    Pay is usually just above minimum.
    Customers can be seriously unreasonable.
    For every great guest their is a person that is trying to get something free, abuse policies, or just plain rude.

    Advice to ManagementAdvice

    Another perk or maybe higher pay for every Hilton branded hotel, I know there's a limit but there might be a way to squeeze out more.

    Positive Outlook
    No opinion of CEO
  10.  

    Great company to move up

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Executive Housekeeper in Ann Arbor, MI
    Former Employee - Executive Housekeeper in Ann Arbor, MI

    I worked at Hampton Inn full-time (less than an year)

    Pros

    Ability to move up, great customer service

    Cons

    weekend work and holiday work

    Advice to ManagementAdvice

    when giving promotions, significant increase in salaries.

    Recommends
    Positive Outlook
    No opinion of CEO
  11.  

    Gained experience needed for Night Audit

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Night Audit in Burbank, CA
    Current Employee - Night Audit in Burbank, CA

    I have been working at Hampton Inn full-time (more than 3 years)

    Pros

    Served it's purpose for me.

    Cons

    Yearly raises would have been nice

    Recommends
    Neutral Outlook
    Approves of CEO

Hampton Inn Photos

Hampton Inn
valet podium and entrance
Comfy Bed!

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