Hampton Inn

www.hampton-inn.com

Hampton Inn Reviews

Updated January 21, 2015
Updated January 21, 2015
217 Reviews
3.6
217 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Hampton Inn President & CEO Hilton Worldwide Christopher J. Nassetta
Christopher J. Nassetta
77 Ratings

Review Highlights

Pros
  • The employee discount is nice but I never used it (in 9 reviews)

  • You get to hone your customer service skills and have fun at the same time (in 8 reviews)


Cons
  • Being a franchise property there is very little room for advancement, partially due to the size of the franchise (in 9 reviews)

  • No room for advancement or promotion, no full time employment (in 12 reviews)

More Highlights

62 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1.  

    Great Company

    Current Employee - General Manager
    Current Employee - General Manager

    I have been working at Hampton Inn full-time (more than 5 years)

    Pros

    Brand is very supportive and will dot heir best to provide resources necessary to facilitate leadership at the hotel level.

    Cons

    Technology support was always a issue. Took long to resolve tech related issues and it was always hard to understand the foreign representative on the other end.

    Advice to ManagementAdvice

    Do all you can to succeed!

    Recommends
    Positive Outlook
  2.  

    The team is great, management needs work on listening to the employees.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Front Desk Agent
    Current Employee - Front Desk Agent

    I have been working at Hampton Inn full-time (more than a year)

    Pros

    Have enjoyed meeting new people and interacting with guests. My co-workers are the ones that keep me going. Discounts for traveling is nice.

    Cons

    Shifts vary, could go from night shift to morning shift the next day. Not much help from management when we are busy. Sometimes maintenance fails to communicate things that are put out of order and could affect the guests (ie the pool is down for cleaning). No true breaks at the front desk, just have to eat when you can and you will get interrupted.

    Advice to ManagementAdvice

    Ask employees what they would like to see. Breaks to get off our feet would be nice, or a stool to lean on. Having maintenance at night so when guests complain about hvac not working or a clogged toilet, the front desk doesn't have to try to fix it or move the guest rooms.

    Doesn't Recommend
    Positive Outlook
  3.  

    Operated a hotel through the use of Hilton's OnQ information system and paper files kept at desk.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Night Auditor in Hudson, FL
    Former Employee - Night Auditor in Hudson, FL

    I worked at Hampton Inn full-time (less than a year)

    Pros

    Hampton Inn is a part of the Hilton brand of hotels. Their rewards points system brought a lot of repeat customers and they were always satisfied.

    Cons

    Midnight to 8am hours are not for everybody.

    Advice to ManagementAdvice

    Consider changing the rotation to 10pm-6am for overnights, 6am-2pm for morning shift, and 2pm-10pm for afternoon shift. This would make it easier for the overnight employee sleep before the sun rises.

    Recommends
    Neutral Outlook
  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5.  

    I just love to work with people everyday.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Night Auditor in Collierville, TN
    Former Employee - Night Auditor in Collierville, TN

    I worked at Hampton Inn full-time (more than a year)

    Pros

    Interaction with all sorts of people.

    Cons

    Some guests you get to know on a personal level and it is sad to see them leave

    Advice to ManagementAdvice

    Treat everyone equally and fairly

    Recommends
    Positive Outlook
  6.  

    Easy Pay

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Hampton Inn
    Current Employee - Hampton Inn

    I have been working at Hampton Inn

    Pros

    You have a check list that is the same everyday. As long as you can read you can do your job well. 7-3 shifts are great because you still have most of your day when you get off. Allows me to have 2 jobs. Everyone is friendly. You have lots of empowerment with guest reservations and their satisfaction. PTO even for part time employees. Not sure if its a pro or con: you get extra PTO instead of time and a half for holiday pay.

    Cons

    Mystery Shoppers. Low hourly wages. Policies are followed on a case by case basis and not every guest held to same standard as another, which can get confusing and then guests get mad with inconsistencies.

    Advice to ManagementAdvice

    At my property i feel like they do well with what they have. The area seems difficult to get reliable entry level positions filled.

    Recommends
    Positive Outlook
    No opinion of CEO
  7.  

    Great job for a student!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Front Desk Agent in Pasadena, TX
    Current Employee - Front Desk Agent in Pasadena, TX

    I have been working at Hampton Inn full-time

    Pros

    Wonderful staff! It's like we're a family. Having worked in retail before I always viewed myself as a stepping stone for the powerful, overlord managers. I feel like I'm appreciated here, and my supervisor always tries to work with my class schedule.

    Cons

    The shifts can interfere a bit with your social life. I work morning, 6am to 2pm. Being the college student I am, sometimes I want to stay out late, but I've gotten used to it and now enjoy looking forward to my free afternoons.
    Also, you are most definitely going to be working at least one major holiday. Hotels never close, y'know!
    The only other thing is that you usually work by yourself on most shifts and there can be a long period of downtime. This is just a personal con for me, as I'm a very social person and enjoy having company as well as like being kept busy.

    Advice to ManagementAdvice

    Maybe hire another breakfast hostess? The one we have is here everyday except for Sunday, I feel a bit bad for her.

    Recommends
    Neutral Outlook
  8.  

    Staying Busy

    Current Employee - Housekeeper in Fayetteville, NC
    Current Employee - Housekeeper in Fayetteville, NC

    I have been working at Hampton Inn full-time (less than a year)

    Pros

    Constantly busy. The turnover rate is high and you do get decent tips usually.

    Cons

    It is not a place for those looking for a career.

    Recommends
    Neutral Outlook
    No opinion of CEO
  9.  

    Great potential for advancement

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Front Desk Manager/Assistant General Manager in Nashville, TN
    Former Employee - Front Desk Manager/Assistant General Manager in Nashville, TN

    I worked at Hampton Inn full-time (more than 3 years)

    Pros

    Training is free and varied

    Cons

    Small work force can lead to workplace dissatisfaction

    Advice to ManagementAdvice

    Salary and bonus opportunities could be better

    Recommends
    Positive Outlook
    Approves of CEO
  10.  

    A typical branded hotel from hourly to management.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Front Office Manager in Presque Isle, ME
    Former Employee - Front Office Manager in Presque Isle, ME

    I worked at Hampton Inn full-time (more than 5 years)

    Pros

    Depending on the management company, this brand can be a very good brand. The pay, at least within management/supervisors, can be competitive. Again, depending on the owners and management company.
    Hourly is your typical entry level job depending on the area. Can also be competitive.

    Employee perks are some of the best in the business compared to other hotel companies I've worked for, especially with the employee discount travel. Hilton takes complaints against management very seriously and from talking to others in hotels, they take their hourly employees seriously.

    Cons

    The only drawback is that often, the hotel, if mismanaged, can be a rotating door for hourly employees. And sometimes housekeeping can be very drama-heavy. Hours can be unfortunate for some desk people, because usually once you're assigned a shift (just like any other hotel), you're stuck in it. So, there is very little time that someone will swap a shift for you.

    Advice to ManagementAdvice

    Compensation could be better for hourly employees and for management (again, depending on the management companies). Sometimes incentives to promote Hhonors and Catch Me At My Best are not exciting and tend to leave workers feeling less than enthusiastic each year.

    Recommends
    Positive Outlook
    Approves of CEO
  11.  

    Very friendly, prompt and great performance over all!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Reservations/Front Desk in Edinburgh, IN
    Current Employee - Reservations/Front Desk in Edinburgh, IN

    I have been working at Hampton Inn part-time (more than 10 years)

    Pros

    Meeting people from all walks of life, helping the quest feel as comfortable as possible away from there home surroundings.

    Cons

    Keeping your additude in check for uncontrolable situations that arise. Being able to push through with confident and working with a smile and making sure you stay calm for your quest in front of you.

    Advice to ManagementAdvice

    My personal growth here has been continual. There is always something to be learned from every new quest that aproaches the front desk. Always be available to listen!

    Recommends
    Positive Outlook
    No opinion of CEO

Hampton Inn Photos

Hampton Inn
valet podium and entrance
Comfy Bed!

+ Add Photo

Work at Hampton Inn? Share Your Experiences

Hampton Inn

 
Click to Rate
or

Your response will be removed from the review – this cannot be undone.