Hampton Inn Reviews

Updated September 8, 2014
Updated September 8, 2014
185 Reviews
3.7
185 Reviews
Rating Trends

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Hampton Inn President & CEO Hilton Worldwide Christopher J. Nassetta
Christopher J. Nassetta
69 Ratings

Review Highlights

Pros
  • You get to hone your customer service skills and have fun at the same time (in 8 reviews)

  • The employee discount is nice but I never used it (in 8 reviews)


Cons
  • Being a franchise property there is very little room for advancement, partially due to the size of the franchise (in 7 reviews)

  • Bad hours, low pay and no holidays off (in 6 reviews)

More Highlights

43 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1.  

    Many years with the Hampton Brand

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Manager in Knoxville, TN
    Current Employee - Sales Manager in Knoxville, TN

    I have been working at Hampton Inn full-time (more than 5 years)

    Pros

    I started working for Hampton right out of high school while I was in college. I eventually worked my way up to a job in Sales which I love. 90% of the reason I work for Hampton is for the travel benefits. They are amazing! Do not get into the hotel business if you are looking for a 9-5 M-F job. That is NOT going to happen, but it is an amazing industry, and I have loved my time with Hampton.

    Cons

    It has nothing to do with Hampton as a whole, but my particular property has a problem with turnover and hiring criminals and general low lifes. Since most positions are entry level and low pay, this is just what happens but I am not a fan.

    Advice to ManagementAdvice

    Require all Hamptons to do pre-employment background checks and drug screenings.

    Recommends
    Neutral Outlook
    Approves of CEO
  2.  

    A very good leaning experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous
    Current Employee - Anonymous

    I have been working at Hampton Inn

    Pros

    How to work as a team to get the work done

    Cons

    Makeing such a very one is there

    Advice to ManagementAdvice

    Show more unpreachion

    Recommends
    Positive Outlook
    Approves of CEO
  3.  

    Great place to learn customer service

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Intern
    Former Employee - Intern

    I worked at Hampton Inn full-time

    Pros

    You are part of a team in the hospitality industry and learn many different types of jobs that operate the day to day of the hotel. Everyone works to please guests and the atmosphere is mostly relaxed. You do deal with very few customers who are difficult to please.

    Cons

    The compensation is nothing special

    Advice to ManagementAdvice

    Keep it Hampton, don't try to expand from that brand and that success.

    Recommends
    Neutral Outlook
    No opinion of CEO
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  5.  

    A fulfilling job

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Housekeeper in Yuba City, CA
    Current Employee - Housekeeper in Yuba City, CA

    I have been working at Hampton Inn part-time (less than an year)

    Pros

    I am a housekeeper for hampton and I love it. It's not a job for everyone. It os hard work: fast -paced and physically strenuous. But for the right people, it is a fulfilling job and I go home every day feeling like I've accomplished something.

    Cons

    The only thing I don't like is that we're timed on each room, which is not a bad thing in and of itself, but if we finish early, we lose hours.

    Recommends
    Positive Outlook
    Approves of CEO
  6.  

    Job review

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Front Desk Agent in Greenville, NC
    Current Employee - Front Desk Agent in Greenville, NC

    I have been working at Hampton Inn part-time (less than an year)

    Pros

    Flexible hours, friendly staff, friendly guests

    Cons

    I do not have any cons

    Recommends
    Positive Outlook
    No opinion of CEO
  7.  

    Winning Team

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Director of Sales in Greenville, SC
    Current Employee - Director of Sales in Greenville, SC

    I have been working at Hampton Inn full-time (more than 5 years)

    Pros

    Being apart of a top, internationally recognized hotel group, employee discounts, incentive programs and the ability to transfers just about anywhere.

    Cons

    Living up to the 100% guarantee even she you know the guest is being dishonest. Also a pro because it motivates to strive for nothing less than the best!

    Advice to ManagementAdvice

    Encourage front desk to make decisions and provide feedback based on their experiences.

    Recommends
    Positive Outlook
    Approves of CEO
  8.  

    It is good company to all people.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Front Desk Clerk in Hallandale, FL
    Former Employee - Front Desk Clerk in Hallandale, FL

    I worked at Hampton Inn as an intern (less than an year)

    Pros

    1. nice supervisor
    2. very good co-worker
    3. benefits are very good
    4. every month has employees' week.

    Cons

    some people are not good at English. You have to learn some basic Spanish.

    Recommends
    Neutral Outlook
    No opinion of CEO
  9.  

    Good

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Assistant General Manager in Kansas City, KS
    Current Employee - Assistant General Manager in Kansas City, KS

    I have been working at Hampton Inn full-time (more than 5 years)

    Pros

    Great company. Provide good training via OnQ Insider, very helpful at the HELP desk.

    Cons

    corporate and brand working together. Corporate needs to be more attentative of the needs of the hotel to stay on top with brand standards

    Advice to ManagementAdvice

    work better together with brand

    Recommends
    Positive Outlook
    Approves of CEO
  10.  

    From a Manager

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - General Manager in Meridian, MS
    Former Employee - General Manager in Meridian, MS

    I worked at Hampton Inn full-time (more than an year)

    Pros

    Training and support are amazing

    Cons

    always open, 24 hours a day, 7 days a week, 365 days a year

    Recommends
    Positive Outlook
    Approves of CEO
  11.  

    Breakfast attendant

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Breakfast Attendant in Louisville, KY
    Current Employee - Breakfast Attendant in Louisville, KY

    I have been working at Hampton Inn part-time (less than an year)

    Pros

    Time flies by, good friendly coworkers, calm relaxing atmosphere.

    Cons

    Takes a while getting everything put away after your shift ends since so few people work in the breakfast area at the same time.

    Advice to ManagementAdvice

    Keep up the good work. Maybe have at least 3 people working breakfast the whole time.

    Recommends
    Positive Outlook
    Approves of CEO

Hampton Inn Photos

Hampton Inn
valet podium and entrance
Comfy Bed!

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